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Startup Marketing – What you need to know and when
Amit Lavi
March 2015
2© 2015 Marketing Envy
Marketing Envy founders
Over 30 <gulp> years combined experience with tech start ups
and multi-national brands
Google, Facebook, Ubuntu, Fuji-Xerox, HP Scitex,
Askem, Cloudyn, BlazeMeter, DMG, ICQ, Tuteboard,
GetEvents, Mantis Vision, Cliqdo, Outbrain
Billy Cina Amit Lavi
3© 2015 Marketing Envy
Our customers
4© 2015 Marketing Envy
Can’t see the plan from all the buzzwords
Marketing as a process
5© 201 Marketing Envy
So you want to do marketing for your
startup
6© 2015 Marketing Envy
Initial clients
Buzz / traction
Hockey Stick Growth
New markets
Because everyone does it
Because my investors told me to start marketing
I want marketing for
7© 2015 Marketing Envy
4 stages of the startupocopalypse
Test Launch Growth
Tech
Company
8© 201 Marketing Envy
Test Phase
If you can’t measure it – it doesn’t exist
9© 2015 Marketing Envy
“Let’s Launch, the product is
ready. I just feel it”
Why Test?
10© 2015 Marketing Envy
Startup Launch is not an event – it’s a process
you have to be ready for
Why Test?
11© 2015 Marketing Envy
A target audience
Great messaging
Bring enough users
Analytics
Test – What do we need
12© 2015 Marketing Envy
Never Assume
Test – Messaging
13© 2015 Marketing Envy
Cheaper to test top of funnel
Adapt tests to dev cycle
Test – What to measure – Decide on KPI
14© 2015 Marketing Envy
Login – Native email or Facebook/ Google login?
Test KPI No. 1 in funnel – Let’s start with Log-in
Email login and Facebook
Facebook only
15© 2015 Marketing Envy
Greatest impact on changing the top of the funnel
Test KPI No. 1 in funnel – Let’s start with Log-in
Email login and Facebook
Facebook only
16© 2015 Marketing Envy
Test B2B – Make you’re your site is ready
Try:
Popup
Top bar
Exit banner
Signup form
Visible CTA
17© 2015 Marketing Envy
• Stop when:
o You reached your KPIs
o Messaging is effective
o You ran out of time
Test – When to stop testing
18© 2015 Marketing Envy
Test – Build your presence from day -1
19© 2015 Marketing Envy
• Experience with:
o Product analytics
o Basic experience with PPC
o Managing copywriters
o Define KPIs
Test Phase – What skills do you need
20© 2015 Marketing Envy
“Marketing is not just about the story”
No KPI – No Go
Product & marketing was play nice together
Only Hands on
Test Phase – Remember
© 2015 Marketing Envy 21
Ready, Set, Launch!
22© 2015 Marketing Envy
Launch – Process , not one off
Analyze
Execute
KPIMeasure Plan
23© 2015 Marketing Envy
Launch – Present your story
Be Bold
24© 2015 Marketing Envy
• Use starting point from Test
• Measure without a starting point:
o Activities KPIs
o Incremental increase
o Minimum KPIs
Launch – How to set meaningful KPIs with
no prior data
25© 2015 Marketing Envy
Choose your channels (B2B and B2C)
> 1 Channel
Focus on Core Audience
Test less promising channels
Launch – Go to market
26© 2015 Marketing Envy
PPC campaigns
Mobile App installs
Search campaigns
SEO / ASO
Content marketing
Reviews
Native advertising
Offline conversions
Viral content
Launch – Acquisition – B2C
27© 2015 Marketing Envy
Paid lead generation campaigns
Lead nurturing
Social Media Biz Dev
Industry reviews
LinkedIn direct emails
Gift campaign
Conference
Launch – Acquisition – B2B
28© 2015 Marketing Envy
2 things to remember about PR:
1. No one cares that you’ve launched
2. No agency is the best in all verticals
Solid, effective PR that will not make you cry over the
monthly retainer requires:
• An interesting product
• With users &/or customers
• Data about the market &/or customers
• A good English (?) speaker for the journalists/analysts
Launch - PR
29© 2015 Marketing Envy
Pareto
Execution
Flexabilty
Launch Phase – Focus on
30© 2015 Marketing Envy
Holistic marketing plan
Define KPI and know how to reach
Tying channels together
Executing many channels
Launch Phase – What do you need:
31© 2015 Marketing Envy
Growth
When we know launch worked
32© 2015 Marketing Envy
Build the machine – Automate and create
procedures and monitoring
Growth - Build the machine
33© 2015 Marketing Envy
Non-linear process
Takes a long time
Data heavy, ROI focused
Constantly test new markets and verticals
Integrate channels into BI
Growth
34© 2015 Marketing Envy
Analyze data from launch
Become / Hire experts
Manage processes not channels
Building the marketing machine
Growth – Excel in chosen channel(s)
35© 2015 Marketing Envy
• Hire Channel pros
o The best Content Marketers
o PPC – Expert in best channel – the rest will come
o Analytics – Dedicated resource, connects
all the dots
Growth – Build team
36© 2015 Marketing Envy
Method and process, not miracles
Integrating the product into marketing
Get traffic first
Growth - “Hacking “
37© 2015 Marketing Envy
Growth - Hacking examples
38© 2015 Marketing Envy
The buzzwords :
• Inbound
• Content
• Native ads
Growth – Inbound and Content marketing –
The buzzwords
39© 2015 Marketing Envy
Got a story to tell? Now it’s the time for PR
Growth - PR – Should I start PR now?
40© 2015 Marketing Envy
• Optimize for
o Retention
o Purchase
o Premium
o In-App
o Virality - K Factor
• Ask for Feedback from users
Growth– Product – Optimize down the funnel
41© 2015 Marketing Envy
Growth – Product – Optimize down the funnel
42© 2015 Marketing Envy
Growth Phase – What do you need:
Yearly planning
Yearly budget
Build team
Clear ROI goals
Product feedback loop
Innovate with channels
43© 201 Marketing Envy
Bye Bye Startup
The Marketing Factory
44© 2015 Marketing Envy
Multi-product strategy
Multi-market strategy
Distributed team
Refines story
The Marketing Factory – the challenges
45© 2015 Marketing Envy
The Marketing Factory Phase
Multi year strategy
Refine vision
Branding
International marketing
© 2015 Marketing Envy 46
Thank you
Now go and start marketing

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Introduction to Startup Marketing * Launch Startup *Growth Hacking

  • 1. Startup Marketing – What you need to know and when Amit Lavi March 2015
  • 2. 2© 2015 Marketing Envy Marketing Envy founders Over 30 <gulp> years combined experience with tech start ups and multi-national brands Google, Facebook, Ubuntu, Fuji-Xerox, HP Scitex, Askem, Cloudyn, BlazeMeter, DMG, ICQ, Tuteboard, GetEvents, Mantis Vision, Cliqdo, Outbrain Billy Cina Amit Lavi
  • 3. 3© 2015 Marketing Envy Our customers
  • 4. 4© 2015 Marketing Envy Can’t see the plan from all the buzzwords Marketing as a process
  • 5. 5© 201 Marketing Envy So you want to do marketing for your startup
  • 6. 6© 2015 Marketing Envy Initial clients Buzz / traction Hockey Stick Growth New markets Because everyone does it Because my investors told me to start marketing I want marketing for
  • 7. 7© 2015 Marketing Envy 4 stages of the startupocopalypse Test Launch Growth Tech Company
  • 8. 8© 201 Marketing Envy Test Phase If you can’t measure it – it doesn’t exist
  • 9. 9© 2015 Marketing Envy “Let’s Launch, the product is ready. I just feel it” Why Test?
  • 10. 10© 2015 Marketing Envy Startup Launch is not an event – it’s a process you have to be ready for Why Test?
  • 11. 11© 2015 Marketing Envy A target audience Great messaging Bring enough users Analytics Test – What do we need
  • 12. 12© 2015 Marketing Envy Never Assume Test – Messaging
  • 13. 13© 2015 Marketing Envy Cheaper to test top of funnel Adapt tests to dev cycle Test – What to measure – Decide on KPI
  • 14. 14© 2015 Marketing Envy Login – Native email or Facebook/ Google login? Test KPI No. 1 in funnel – Let’s start with Log-in Email login and Facebook Facebook only
  • 15. 15© 2015 Marketing Envy Greatest impact on changing the top of the funnel Test KPI No. 1 in funnel – Let’s start with Log-in Email login and Facebook Facebook only
  • 16. 16© 2015 Marketing Envy Test B2B – Make you’re your site is ready Try: Popup Top bar Exit banner Signup form Visible CTA
  • 17. 17© 2015 Marketing Envy • Stop when: o You reached your KPIs o Messaging is effective o You ran out of time Test – When to stop testing
  • 18. 18© 2015 Marketing Envy Test – Build your presence from day -1
  • 19. 19© 2015 Marketing Envy • Experience with: o Product analytics o Basic experience with PPC o Managing copywriters o Define KPIs Test Phase – What skills do you need
  • 20. 20© 2015 Marketing Envy “Marketing is not just about the story” No KPI – No Go Product & marketing was play nice together Only Hands on Test Phase – Remember
  • 21. © 2015 Marketing Envy 21 Ready, Set, Launch!
  • 22. 22© 2015 Marketing Envy Launch – Process , not one off Analyze Execute KPIMeasure Plan
  • 23. 23© 2015 Marketing Envy Launch – Present your story Be Bold
  • 24. 24© 2015 Marketing Envy • Use starting point from Test • Measure without a starting point: o Activities KPIs o Incremental increase o Minimum KPIs Launch – How to set meaningful KPIs with no prior data
  • 25. 25© 2015 Marketing Envy Choose your channels (B2B and B2C) > 1 Channel Focus on Core Audience Test less promising channels Launch – Go to market
  • 26. 26© 2015 Marketing Envy PPC campaigns Mobile App installs Search campaigns SEO / ASO Content marketing Reviews Native advertising Offline conversions Viral content Launch – Acquisition – B2C
  • 27. 27© 2015 Marketing Envy Paid lead generation campaigns Lead nurturing Social Media Biz Dev Industry reviews LinkedIn direct emails Gift campaign Conference Launch – Acquisition – B2B
  • 28. 28© 2015 Marketing Envy 2 things to remember about PR: 1. No one cares that you’ve launched 2. No agency is the best in all verticals Solid, effective PR that will not make you cry over the monthly retainer requires: • An interesting product • With users &/or customers • Data about the market &/or customers • A good English (?) speaker for the journalists/analysts Launch - PR
  • 29. 29© 2015 Marketing Envy Pareto Execution Flexabilty Launch Phase – Focus on
  • 30. 30© 2015 Marketing Envy Holistic marketing plan Define KPI and know how to reach Tying channels together Executing many channels Launch Phase – What do you need:
  • 31. 31© 2015 Marketing Envy Growth When we know launch worked
  • 32. 32© 2015 Marketing Envy Build the machine – Automate and create procedures and monitoring Growth - Build the machine
  • 33. 33© 2015 Marketing Envy Non-linear process Takes a long time Data heavy, ROI focused Constantly test new markets and verticals Integrate channels into BI Growth
  • 34. 34© 2015 Marketing Envy Analyze data from launch Become / Hire experts Manage processes not channels Building the marketing machine Growth – Excel in chosen channel(s)
  • 35. 35© 2015 Marketing Envy • Hire Channel pros o The best Content Marketers o PPC – Expert in best channel – the rest will come o Analytics – Dedicated resource, connects all the dots Growth – Build team
  • 36. 36© 2015 Marketing Envy Method and process, not miracles Integrating the product into marketing Get traffic first Growth - “Hacking “
  • 37. 37© 2015 Marketing Envy Growth - Hacking examples
  • 38. 38© 2015 Marketing Envy The buzzwords : • Inbound • Content • Native ads Growth – Inbound and Content marketing – The buzzwords
  • 39. 39© 2015 Marketing Envy Got a story to tell? Now it’s the time for PR Growth - PR – Should I start PR now?
  • 40. 40© 2015 Marketing Envy • Optimize for o Retention o Purchase o Premium o In-App o Virality - K Factor • Ask for Feedback from users Growth– Product – Optimize down the funnel
  • 41. 41© 2015 Marketing Envy Growth – Product – Optimize down the funnel
  • 42. 42© 2015 Marketing Envy Growth Phase – What do you need: Yearly planning Yearly budget Build team Clear ROI goals Product feedback loop Innovate with channels
  • 43. 43© 201 Marketing Envy Bye Bye Startup The Marketing Factory
  • 44. 44© 2015 Marketing Envy Multi-product strategy Multi-market strategy Distributed team Refines story The Marketing Factory – the challenges
  • 45. 45© 2015 Marketing Envy The Marketing Factory Phase Multi year strategy Refine vision Branding International marketing
  • 46. © 2015 Marketing Envy 46 Thank you Now go and start marketing

Hinweis der Redaktion

  1. Outsource marketing team – 1- stop shop
  2. You are here because you want to know what marketing do you need which is great because ou already know that you need marketing – you are already ahead of the curve
  3. To show me the Hockey Stick Growth To acquire initial clients To get me some buzz / traction To help me grow faster To find me new markets Because everyone has one Because my investors told me to get one
  4. Test - Is your product ready? Launch – Maximize impact Growth – Scale, scale scale Tech Company - No longer startup
  5. הולך לדבר גם עם B2B וגם על B2C
  6. Many founders feel that they can simply launch the product to the public as soon as they’ve finished the development and QA. However, many have not formulated what they actually want to achiehve, not to mention how to explain the product to the world.
  7. If you are Product company than you need Test stage: Messaging KPIs Funnels
  8. Define your target audience – Lowest hanging fruits Get a good copywriter to write your story and messages Bring enough users in bursts to adapt to dev cycles Create initial messaging according to target audience - minimum 4 versions copy Install your Analytics everywhere
  9. 100% conversion rate increase - Remove camilyo
  10. It’s also cheaper - more users fail as you go down the funnel - At the top of the funnel the impact will usually be the largest in terms of how many people will continue to the next stage Funnels? Events? Users? What’s relevant – What leads to conversion (chosen KPI) Common – On boarding, Share funnel, daily usage – retention - Examples Test for Purchase and subscription only after launch. First make sure you have product market fit Cheaper and faster to test actions at top of the funnel Adapt tests to dev cycle – work together
  11. A client of ours had communication app – They allowed both Facebook and email – using only email increased the rate of people using the app as initial action by 50%. Set a goal to increase the number of people who login and then do initial action such as add more details, upload a photo or connect their cloud account
  12. And this is how it looks when we look at the whole funnel – note that between 2nd and 3rd phase it’s higher in the old funnel but the overall conversion is higher
  13. Bring traffic to youre website and test oppups and top bars, or anything else to make srue that when you launch, you can maximize the conversion ate Popups, Top Bars, Exit banners – they can all work well as long as you provide awesome timely and needed content on your blog
  14. Get a Facebook Page Start being active on Twitter Make sure to optimize your LinkedIn presence Get a blog Prepare a list of relevant bloggers List your business online where possible Create a landing page Start working on your newsletter Prepare and email to your contacts Setup your blog and social presence – write initial content and get interaction so that your blog and social properties look alive Get a blog running - Prepare a list of articles that will interest your target audience Prepare a list of bloggers who might be interested in your product List your business in releavant websites – From cruncbase for investors to Yahoo directory and from Angel list to Betalist Create a landing page to collect emails and start your newsletters already
  15. Need to manage Copywriter and manage the process of finding initial messaging - or at least know they need a copywriter or storyteller Need to know how to acquire users – respeially on Google and Facebook - read the data Work with product to determine KPIs and measure how the product works
  16. Launch is a process – set a period of time for launch – after this period of time you’ll move into growth phaseand focus on different KPIs Start analyzing from
  17. Finalize your story with data from test - u know what works, you can now expand to a coherent story Be Bold – Make sure you actually have a story Target on the highest most narrow target audience that can give you sufficient traction Steve jobs – First iPhone – Apple have invated world first – shown the finger Talk about this - The fucking finger – not scared at making a statement Bring something else from startup content world
  18. Clear Measurable Focus on Hard to set KPIs - we don’t know how the product works yet Choose Goals and KPIs for efforts: Run campaigns on X channels Get minimum number of users Pitch X number of bloggers Optimize content and website / a Increase organic traffic by Y
  19. Icons
  20. Insert slides from previous PPT – icons
  21. The fact you launched in not interesting to anyone – unless you’ve rediscovered penicillin – wait until you have something to say If you want to do PR – Go with an agency located in target market and make sure you know how to maximize PR work You;ve invented penicilien You have customers who can back this up Data about your industry and how it behaves And you have founders or/and investors who are rock stars
  22. If you are Product company than you need
  23. Define KPI and set to get them any cost Focus on launch success – You can only launch once - לא רואה בעיניים Able to tie channels together – track and measure but mainly execute a coherent, complicated plan Experience with many channels is more important then expertise with few Holistic approach– Know how to measure all channels in one place – Google Analytics Knows how to choose and interpret the story
  24. If you die today – growth must continue
  25. Analyze Data from Launch – What worked, what didn’t and what has potential Become an expert in any channel that shows success – hire experts Manage processes rather than channel Building the marketing machine
  26. Saying that you do Growth hacking is easy – finding the right features that will drive growth is a whole different matter. Traffic before hacking– Hackers are multi talents – Don’t become one – hire one. Start Playing - play with everything: Email communication and signature Viral mechanics Conversion technics on mobile and web content Play with content – Target audience and subjects Take risks but measure it all religiously
  27. Famous examples: Airbnb = Craigslist story – posting all listing on craigslist as well – reverse hacking and invites – perfected invites and coupons Hotmail with email signatures Twitter – forcing to follow at least 5-10 accoutns after testing LinkedIn – Public profile is nice and all but the who viewed your profile + email drips won Mailbox - create desirability with showing you how far a long in the queue are you Drop box – Giving you more volume when your friend joined - Also mention gmail invites (remember people paid for them on ebay?
  28. Or maybe this funnel – Inbound is a very good way to describe the holistic online marketing – make sure your content is there, your native ads, but most important : 1. What efforts to which stage of funnel 2. Analyze and draw conclusions 3. It’s cyclical
  29. Talk about the change you’ve made in your clients’ lives – work Show your impact on the world Talk about your vertical - Become a thought leader Focus on target audience – never all Takes time – Minimum 6 months Make sure the message aligns with the messaging!
  30. Once you launch, you need to make sure your operation has the potential to be profitable and scalable - no other way to do that K Factor: http://en.wikipedia.org/wiki/K-factor_%28marketing%29 Talk about AirB&B Remember – No one in Facebook knew what was K factor was However – There’s only 1 Facebook the rest should measure
  31. Funnel 2b (open_event 4th day average retention; 12/06 – 18/06)
  32. Yearly Planning Budget – overall Build team Clear ROI goals Product feedback loop - Marketing must send feedback to product Innovate with channels – Take risks
  33. You need strategy – holistic, long terms, brand aware strategy Large marketing department – divided to teams CMO – Face of the company New products – new markets and languages Not just online – TV and Print Team in multiple locations
  34. Hire Experts Don’t be afraid of consultants – learn to measure their effectiveness Test more risky channels - Downloads, push, Offline Be the second one to jump on a new platform or channel – not the last Use Social Media to create multiple touch points with customers – be wherever they are – invest in the long term relationships