Microsoft ignite tour empower your workers using remote assist - theater session
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Microsoft offers a broad range of solutions modernizing field services with Mixed Reality for technicians. It empowers them by offering modern tools like Mixed Reality devices, Video calls, Annotations and File Sharing capabilities. These tools allow field service workers to solve complex problems even faster, collaborate together with experts and gives them easy access to work orders. During this theater session we will show you a global overview of Dynamics 365 Remote Assist using Dynamics, Teams and HoloLens.
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Microsoft ignite tour empower your workers using remote assist - theater session
- 5. MANUFACTURING RETAIL GOVERNMENT HEALTHCARE EDUCATION FINANCIAL SERVICES
- 19. Remote Assist Technical Requirements For more information on these requirements, see aka.ms/RemoteAssistRequirements
- 25. Device with Remote Assist for 3 years1 BDM’s as primary audience Broad deployment phase 3 year commitment Licenses per user $125/u/m $4500 up front Device with Remote Assist for one year1 Innovation Groups as primary audience POC/Pilot phase 1 year commitment $325/u/m $3900 up front Sydney stand-alone device only Enterprise development as primary audience Any phase Separate Dynamics 365 Remote Assist license needed $3500 up front 1
Hinweis der Redaktion
- Support cost – Expert needs to go onsite, less customers are helped
- Different types of organizations and workers
- Speaker Notes: Now that you’ve seen it in action, let’s talk about how Remote Assist can benefit your business. Remote Assist modernizes your field service organization, enabling your employees to solve problems in minutes, not days, while benefiting from seamless integration with the best of Microsoft’s enterprise applications. Core value prop: 1. Modernize field service with mixed reality. Enable on-site technicians to share what they see with remote experts, while staying heads-up, hands-free with Remote Assist on Microsoft HoloLens. With modern tools like mixed reality video calling, annotations, and file sharing, technicians and remote experts can work together to solve problems in context. 2. Solve problems in minutes, not days. Troubleshoot complex problems faster, the first time. Enable experts to assist technicians remotely, so you can save time, reduce travel costs, and improve operational efficiency. 3. Connect with the best of Microsoft. With deep connections to Microsoft Teams, Azure Active Directory, OneDrive, Dynamics 365 for Field Service, and Power BI, Remote Assist integrates seamlessly with your existing Microsoft applications, so technicians can view assignments, call experts, and access work order data – all in one secure solution.
- Speaker notes: We built Remote Assist to connect technicians with remote experts to solve problems faster. At its core, Remote Assist enables hands-free audio and video calling between a HoloLens user and a remote expert on a PC or mobile version of Microsoft Teams. On HoloLens and PC, callers can use mixed reality annotations to mark up their shared field of view with ink and arrows and OneDrive file sharing and display to drop documents and images into each other’s view. In addition, in-call text chat and automatic volume adjustment makes it easier to communicate in loud environments and is a helpful feature for those with accessibility needs. Built with enterprise-level identity and security measures such as Azure Active Directory authentication and single sign-on, Remote Assist allows employees and remote experts to communicate with peace of mind. Mixed reality streaming and mixed reality capture are additional features that allow HoloLens users to share their view of another app and capture photos during Remote Assist calls, capture photos during calls. Meanwhile, remote experts can also project their desktop screen to a HoloLens user’s view with screen sharing. Finally, Remote Assist is integrated with Dynamics 365 for Field Service, so HoloLens users can view work orders, call designated experts, and view information linked to works orders in Remote Assist. Note that to view Dynamics 365 work orders, you’ll need a separate license for Dynamics 365 for Field Service, and to view links to Power BI dashboards, you’ll need a separate Power BI license. While Remote Assist works on HoloLens with PC or mobile, mixed reality annotations and file sharing are not currently available on mobile.
- The iOS app, dubbed Product Visualize, is a new tool. It’s designed for people who sell complex products like vehicles or heavy machinery, letting them show off scaled-down or full-sized models in augmented reality. (You can already view models in lots of apps, but here, the ability is integrated into Microsoft’s larger suite of sales and collaboration tools.) Bardeen says this feature will come to HoloLens later, but that most sellers are already working with iOS devices, so it made more sense to start there. https://www.theverge.com/2019/2/21/18233485/microsoft-hololens-remote-assist-windows-mixed-reality-app-android-mobile-launch
- We have a company called “Contoso Gas” which has a number of vessels. Suzanne is an expert working at that company. The company also uses on ad-hoc basis a number of other experts Gabi and Vanessa from their partners “Contoso Liquid Systems” and “Contoso Valve Support”. Those partners do not have Office 365 in their organization. On the vessels different groups (defined on role) of people are doing their work and need in some cases expert support. They also work in shifts like Bill and George. “Contoso Gas” would like to use Remote Assist to support their workers on the vessels. Each vessel will get its own HoloLens.
- Requires a separate license for Dynamics 365 for Field Service. To view links to Power BI dashboards, a separate Power BI license is required
- Speaker notes: To get started with Dynamics 365 Remote Assist, your organization will need: Microsoft HoloLens A valid Dynamics 365 Remote Assist license A valid Office 365 license, including Microsoft Teams To make or receive calls to a Remote Assist user, remote experts must have a Windows 10 PC, iOS, or Android device, installed with the free or paid version of Teams. Additional hardware and software requirements vary for available features and content. For example: To view Dynamics 365 work orders in Remote Assist, users must have a valid Dynamics 365 Field Service license. To view Power BI dashboards linked to Dynamics 365 work orders in Remote Assist, users must have a valid Power BI license.
- Bluetooth is stronger than HoloLens 1 There is a mini jack port available
- Licenses are per unique user