This document discusses the art of active listening and provides objectives to develop active listening behaviors and manage listening. It includes quotes emphasizing the importance of listening over speaking and listening to understand rather than just reply. The document outlines pairs and individual listening activities to practice active listening skills.

1. :: THE ART OF ACTIVE LISTENING
ALEC MCPHEDRAN
Aim:
To develop
active listening
behaviour

2.  Apply active listening skills
 Manage listening behaviour
:: Objectives

4. We have two ears
and one mouth so
that we may listen
twice as much as
we speak.
Thomas Edison

5. What do we mean by
‘active listening’?

6. :: Pairs listening activity

7. Most people do
not listen with
the intent to
understand. The
listen with the
intent to reply.
Stephen Covey

8. :: Listening behaviour

9. :: Individual listening activity

10. Knowledge
speaks but
wisdom
listens.
Jimi Hendrix

11. Session
Review
:: THE ART OF ACTIVE LISTENING

12.  Apply active listening skills
 Manage listening behaviour
:: Objectives