4. Construction
Lending & Escrow
New Home Concierge Services
Customer Care & Brookfield Portal
Brookfield Enthusiast Program
Eliant Survey
Playa Vista Info
TOPICS TO BE DISCUSSED
5. Visit your home on the
weekends…
Loan Docs and Down Payment
Balance are in place Attend Home Orientation Tour
Sign Purchase
Agreement
Options & Design Studio Selections
Or anytime, 24 hours a day from
your Home Portal!
Welcome Home!
THE HOME PURCHASE EXPERIENCE
6. CONSTRUCTION EXPERIENCE
• Construction Site Visits
• No Visits After Carpeting
• Customer Wants to Know
• Orientation Tour
• Welcome Home Tour
• 30 Day Commitment
8. MEET YOUR NEW HOME CONCIERGE
An added service through Brookfield for a hassle-free move,
including:
• Checklists and Resources
• Assistance with utility set-up and ordering trash containers
• Provide assistance in contacting dedicated reps from the
various cable providers to ensure a smooth transition.
• Cable, phone and internet provider assistance
• Recommendations for pre-screened moving companies
• Point of contact for moving-related questions
9. From within the portal select New Home Concierge
Accessible resources to help stay on target for your move
Penske Truck Discounts
New Home Concierge Resources available on demand
through your personal Brookfield Home Portal!
11. PREPARING FOR YOUR CLOSING &
ESCROW
One week before you close escrow:
• Complete your new home orientation tour. Tours are
conducted Monday – Friday, 10:00 a.m. or 1:00 p.m.
• The notary will meet with you to sign your escrow and loan
documents
• Provide the balance of your down payment
On your close of escrow date:
• Complete your second, shorter walk through
• Upon successful close of escrow, pick up your keys from
the sales office. Closing occurs late in the day.
13. • Expect normal settling causing minor cosmetic
repairs
• Construction traffic in a growing community
• Living in a shared association
HOW WILL MY HOME CHANGE DURING
FIRST YEAR OF OWNERSHIP?
14. HOW DO I SUBMIT ONLINE SERVICE REQUEST
THROUGH MY BROOKFIELD PORTAL?
• Service Requests must be submitted in writing
• Visit “My Brookfield Home Portal” website:
www.brookfieldsocal.com
• Click on “My Brookfield”
15. HOW DO I SUBMIT ONLINE SERVICE REQUEST
THROUGH MY BROOKFIELD PORTAL?
16. HOW DO I SUBMIT ONLINE SERVICE REQUEST
THROUGH MY BROOKFIELD PORTAL?
• Enter your email address
• Enter your password
• Hit submit
• Your Customer Care Representative will contact
you to schedule a time to review your request.
• Keep your email address updated from within
your Home Portal.
17. HOW DO I SUBMIT ONLINE SERVICE REQUEST
THROUGH MY BROOKFIELD PORTAL?
18. HOW DO I SUBMIT ONLINE SERVICE REQUEST
THROUGH MY BROOKFIELD PORTAL?
• Click “Contact Customer Care”
19. HOW DO I SUBMIT ONLINE SERVICE REQUEST
THROUGH MY BROOKFIELD PORTAL?
• Click “Submit a Request”
20. • Enter Your Specific Service Item(s)
• Then Click “Submit”
HOW DO I SUBMIT ONLINE SERVICE REQUEST
THROUGH MY BROOKFIELD PORTAL?
21. HOW SOON AFTER WILL REPAIRS BE
COMPLETED?
• Service Request items are reviewed with the
homeowner.
• The reviewed items will then be scheduled for repair
with the appropriate “Trade Partner”.
• It is our intention to complete all repairs within 30
business days from the date of notification to the
trade.
Appointments are generally scheduled
Monday - Friday
8:00AM to 12:00PM
-or-
1:00PM to 3:00PM
22. WHAT IF I NEED HELP AFTER HOURS?
• Our After Hours Answering Service will take your
information and contact your Customer Care
Representative.
• Your Customer Care Representative will contact you
and provide adequate instructions and/or coordinate
for the repairs to be completed in a timely manner.
23. HOW DO I BEST MAINTAIN MY BROOKFIELD
HOME?
• Please refer to your Home Portal and “The Home
Book” for a suggested maintenance schedule for
your home.
24. we you, enthusiasts!
B3-True Blue Enthusiast
• 3 Year Warranty
• Pre-Sale Opportunity
• 15% Discount on Options
• Moving Services
B2- Silver Enthusiast
• 2 Year Warranty
• Pre-Sale Opportunities
• 10% Discount on Options
Brookfield Enthusiast
• 1 Year Warranty
25. You will receive 3 Eliant surveys during your first
year of homeownership.
• Move-In at 30 days after move in.
• Mid Year at 4-6 months after move in.
• Year End at 9-10 month after move in.
We appreciate your time and value your opinion!
