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تشيلسي 
بالعربي 
Social Media Case Study in the Middle East 
Digital Boom adigitalboom.com Feb - Dec 2014
Chelsea 
Highlights
Chelsea 
FC 
2014 
2,318,443 
Total 
Growth 
10,979,805 
986,553 
Average 
monthly 
engaged 
users 
Total 
Engaged 
Users 
Average 
weekly 
engaged 
users 
Average 
daily 
engaged 
users 
359,527 
71,297 
Feb Dec
“There 
are 
milestones 
in 
a 
brand’s 
lifetime 
that 
has 
to 
be 
remembered” 
How 
to 
maximize 
the 
benefit 
out 
of 
these 
milestones?
Launch 
of 
the 
Arabic 
Page 
on 
Facebook 
Launched 
the 
Facebook 
page 
by 
a 
video 
of 
Mohamed 
Salah, 
the 
Egyptian 
Chelsea 
player, 
introducing 
the 
official 
launch 
of 
Chelsea's 
Arabic 
existence 
in 
the 
Middle 
East.
Celebrating 
Mohamed 
Salah 
Birthday 
with 
the 
Arab 
Community 
They 
asked 
the 
community 
to 
celebrate 
the 
player’s 
birthday 
by 
sending 
out 
their 
greetings 
and 
complied 
some 
of 
these 
greetings 
in 
a 
visual 
post 
that 
ended 
out 
with 
one 
of 
highest 
interactions. 
More 
than 
20,000 
likes 
with 
473 
shares 
of 
the 
post.
Building 
Digital 
Content
Content 
Creation 
– 
Infographics 
The 
main 
objective 
of 
the 
info 
graphs 
is 
to 
introduce 
the 
club 
history, 
achievements 
and 
statistics 
in 
an 
interactive 
and 
engaging 
way.
Content 
Creation 
– 
Infographics
Content 
Creation 
– 
Infographics
Content 
Creation 
– 
Seasonal 
Greetings 
Celebrating 
Ramadan, 
a 
special 
month 
of 
the 
year 
for 
over 
one 
billion 
Muslims 
throughout 
the 
world. 
It 
is 
a 
time 
for 
inner 
reflection, 
devotion 
to 
God, 
and 
self-­‐control. 
Celebrating 
Arabic 
occasions 
is 
one 
of 
the 
important 
activities 
that 
gets 
the 
club 
closer 
to 
the 
heart 
of 
the 
Arabic 
Community.
Content 
Creation 
– 
Seasonal 
Greetings
Content 
Creation 
– 
Seasonal 
Greetings 
Chelsea 
is 
the 
only 
international 
club 
to 
celebrate 
with 
the 
Muslim 
nation 
their 
Higri 
year 
Articles 
circulations 
over 
10 
Arab 
news 
Portals.
Engagement 
Localized 
Content 
Celebrating 
one 
million 
Egyptians 
fans 
from 
Cairo.
Engagement 
Localized 
Content 
What 
are 
your 
expectations 
for 
today’s 
match?
Global 
Content 
Translation 
In 
order 
to 
create 
engaging 
content, 
the 
community 
has 
to 
relate. 
This 
is 
what 
should 
be 
done 
when 
adopting 
a 
global 
content 
calendar. 
Translating 
VS 
Localizing: 
They 
had 
to 
make 
sure 
that 
they 
meticulously 
stand 
on 
the 
fine 
line 
between 
translation 
and 
localization 
to 
ensure 
that 
the 
same 
message 
is 
delivered 
in 
a 
relevant 
sense.
Content 
Translation 
The 
Egyptian 
agency’s 
comment 
on 
content 
translation: 
“Following 
our 
content 
strategy 
direction, 
we 
are 
aligned 
with 
the 
Chelsea 
team 
in 
translating 
their 
international 
content 
pieces 
“
Content 
Translation
Content 
Translation
Matches 
Live 
Coverage
Matches 
Live 
Coverage 
The Egyptian agency declares “We 
do 
not 
just 
cover 
games, 
we 
try 
to 
transmit 
to 
our 
fans 
the 
same 
passion 
as 
if 
we 
are 
covering 
from 
the 
pitch. 
We 
are 
required 
to 
watch 
the 
game 
rather 
than 
just 
follow 
it 
via 
other 
means. 
We 
support 
our 
team, 
we 
feel 
that 
passion 
a 
supporter 
feels 
when 
watching 
the 
game. 
*We 
cheer 
for 
the 
goal 
‘after’ 
we 
update.
Matches 
Live 
Coverage
Content 
Monetization
Chelsea 
signs 
with 
Mobinil 
to 
Monetize 
Content 
in 
Egypt 
10 months ago, we mentioned that Chelsea has a great opportunity to 
monetize content & expand in the Arab world especially Egypt, after the 
transfer of Mohamed Salah. They need an Egyptian agency to link them to the 
Egyptian market and that what Chelsea have done recently. 
“Our popularity in the region continues 
to grow, with nearly 2.5 million 
followers from Egypt on our Facebook 
page. Cairo, with approximately half 
that figure, is our most heavily 
populated city for followers in the 
world” — Chelsea said
Digital Boom 
adigitalboom.com

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Chelsea FC: A Sports Social Media Case Study in the Middle East - Digital Boom

  • 1. تشيلسي بالعربي Social Media Case Study in the Middle East Digital Boom adigitalboom.com Feb - Dec 2014
  • 3. Chelsea FC 2014 2,318,443 Total Growth 10,979,805 986,553 Average monthly engaged users Total Engaged Users Average weekly engaged users Average daily engaged users 359,527 71,297 Feb Dec
  • 4. “There are milestones in a brand’s lifetime that has to be remembered” How to maximize the benefit out of these milestones?
  • 5. Launch of the Arabic Page on Facebook Launched the Facebook page by a video of Mohamed Salah, the Egyptian Chelsea player, introducing the official launch of Chelsea's Arabic existence in the Middle East.
  • 6. Celebrating Mohamed Salah Birthday with the Arab Community They asked the community to celebrate the player’s birthday by sending out their greetings and complied some of these greetings in a visual post that ended out with one of highest interactions. More than 20,000 likes with 473 shares of the post.
  • 8. Content Creation – Infographics The main objective of the info graphs is to introduce the club history, achievements and statistics in an interactive and engaging way.
  • 9. Content Creation – Infographics
  • 10. Content Creation – Infographics
  • 11. Content Creation – Seasonal Greetings Celebrating Ramadan, a special month of the year for over one billion Muslims throughout the world. It is a time for inner reflection, devotion to God, and self-­‐control. Celebrating Arabic occasions is one of the important activities that gets the club closer to the heart of the Arabic Community.
  • 12. Content Creation – Seasonal Greetings
  • 13. Content Creation – Seasonal Greetings Chelsea is the only international club to celebrate with the Muslim nation their Higri year Articles circulations over 10 Arab news Portals.
  • 14. Engagement Localized Content Celebrating one million Egyptians fans from Cairo.
  • 15. Engagement Localized Content What are your expectations for today’s match?
  • 16. Global Content Translation In order to create engaging content, the community has to relate. This is what should be done when adopting a global content calendar. Translating VS Localizing: They had to make sure that they meticulously stand on the fine line between translation and localization to ensure that the same message is delivered in a relevant sense.
  • 17. Content Translation The Egyptian agency’s comment on content translation: “Following our content strategy direction, we are aligned with the Chelsea team in translating their international content pieces “
  • 21. Matches Live Coverage The Egyptian agency declares “We do not just cover games, we try to transmit to our fans the same passion as if we are covering from the pitch. We are required to watch the game rather than just follow it via other means. We support our team, we feel that passion a supporter feels when watching the game. *We cheer for the goal ‘after’ we update.
  • 24. Chelsea signs with Mobinil to Monetize Content in Egypt 10 months ago, we mentioned that Chelsea has a great opportunity to monetize content & expand in the Arab world especially Egypt, after the transfer of Mohamed Salah. They need an Egyptian agency to link them to the Egyptian market and that what Chelsea have done recently. “Our popularity in the region continues to grow, with nearly 2.5 million followers from Egypt on our Facebook page. Cairo, with approximately half that figure, is our most heavily populated city for followers in the world” — Chelsea said