1. Altran Telecom & Media
presentation
January 2011

2. Telecom & Media Presentation
I- Corporate presentation
II- Altran Telecom & Media
a) Altran and the telecom industry
b) Altran value proposition
c) Core expertise
III- “Client’s name” & Altran
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3. Altran group, an integrator of technological solutions
17.149 employees in 2009
1,404 M€ of turnover in 2009
500 key accounts in 26 major countries
(Europe, USA, Brazil and Asia)
55,2% of turnover outside of France
Created in 1982, Altran is
today the European leader
in innovation consulting.
Our originality lies in a
unique global mix of
Engineering and IT
background with long
experience with our clients.
Altran, an international presence
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4. Altran group, a cross-industry group
5 international Industries (ASD, AIT, EILiS, TEM, FSG) involved in all major programs and with
key industry players. They are responsible for defining the strategy and monitor its deployment
Financial Services
Aerospace & Defence
& Government 21,7%
15%
Automotive
Telecom & Media
16% Infrastructure &
22% Transportation
25,3% Energy, Utilities,
Industry, Healthcare
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5. Altran group end-to-end solutions
Innovation Management
Mechanical Engineering
Embedded & Critical Systems
Entreprise Performance
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6. Telecom & Media Presentation
I- Corporate presentation
II- Altran Telecom & Media
a) Altran and the telecom industry
b) Altran value proposition
c) Core expertise
III- “Client’s name” & Altran
6

7. Altran Telecom & Media in 3 years
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8. Key figures
4 lines of expertise
5 standard delivery modes
9 telecom-dedicated
Altran Telecom & Media creates, designs and operates solutions
your solutions for tomorrow’s connected world.
300 M€ of turnover
200 customers
Over 20 years of
experience
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9. Added value
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10. International scope
Proximity with our clients … and Support to their Rightshore capabilities
in Europe … international development
USA CHINA Europe
Shanghai
Beijing Domains:
Hong Kong consulting, project
management and
technical expertise
Expertise:
Embedded systems
Tunisia India
Domains: Domains:
engineering & IT services product
product engineering &
development development
Expertise: Expertise:
Embedded systems IT and software
Telecom testing development
BRASIL TUNISIA INDIA Technical expertise Embedded Systems
Clients' headquarters proximity Sao Paulo Tunis Bangalore Product Product
Expectations for innovative Brasilia Sfax Delhi engineering engineering
technological solutions Chennai
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11. Delivery model
TAILORED PROJECT & SERVICE
Management of a
complex system
SERVICE CENTER needing one or more
engineering skills
Access to a portfolio and/or a dedicated
of services to take in organization.
FIXED PRICE PROJECT charge part or all of Alternative business
your projects with model.
Management engagement on result.
under fixed price
mode with
commitment on
COMPETENCE CENTER deliverables,
Access to a planning, budget.
competency
catalogue, with
TIME & MATERIAL KPI/SLA’s related
Consultancy, to management.
technical expertise
and assistance
under Time and
Material basis to
support you on
your projects.
1 2 3 4 5
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12. Client segmentation
OPERATORS VENDORS MEDIA ENTERPRISE
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13. Lines of expertise
Innovation & Services Infrastructure & Network
 Optimise innovation
 Integrate new technologies
management
 Manage complexity
 Reduce time-to-market
 Maintain QoS
 Extend to adjacent industries
 Optimise investments
 Increase value and sales
Information Systems Enterprise Performance
 Rationalise IT
 Align IT infrastructure with  Implement lean management
business needs  Optimise operational efficiency
 Leverage customer  Gain agility
knowledge
 Manage costs
 Improve customer
experience
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14. Innovation & Services
Connected Solutions
Home Services with M2M by Altran
Connected Car
mPayment
VAS Platform
Platform implementation
Smart grids Support to O&M
Innovation Connected TV / IPTV
Management Prototyping
Platforms Engineering
Product and service creation Support
New structures and processes
Innovative strategies and
Business Model
Box & Set-top box
Prototyping
Engineering
Middleware development
Qualification & validation
Handset
Technology Roadmap
Design of Validation Strategy
Interoperability Testing
Mobile Application
Design
Storyboarding
Development
Versioning management
Portal Management
Content Management
Portal development
Agile methodologies
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15. Innovation & Services
Did you know Altran managed a Mobile TV platform ?
Operator
End-to-end management of a Mobile TV
platform for optimum customer experience
© iconista - Fotolia.com
ALTRAN provided an end-to-end project
management of the service platform. It included
engineering, monitoring, updating and
improvement of the platform, according to
Marketing requirements. ALTRAN had the Results and Added Value
responsibility for all issues related to the Mobile TV
service provided to customers. • Guarantee of the best operation quality
standards, monitored by SLAs
With its extensive knowledge of the technical
solution, ALTRAN provided a reliable third level • Engagement started in 2006 and is still on-going.
technical support. ALTRAN service was managed
according to KPIs and SLAs.
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16. Infrastructure & Network
Network Transformation
Network Strategy
Technology / Product / Service
Roadmap
Vendor Selection
Partnerships, MVNO’s
NEO
Network Element Overload
Network Engineering
End-to-End Network Planning & Design
Architecture
Network Operations
Network Migration
Network Provisioning & Delivery
Site Acquisition & Civil Installation &
Commissioning
Operation & Maintenance
Network Inventory
Network Optimisation
QOS
Performance / KPI Management
Network Audit
R&D
Software Development
Integration / IOT
Managed Test Service
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17. Infrastructure & Network
Did you know Altran conducted a benchmark on
FTTH for top management decisions on network
investments ?
Operator
Strategic study to optimise network
investments © picsfive - Fotolia.com
ALTRAN leveraged its multi-vendor and multi-
platform direct experience as well as its expertise
in FTTH architecture and MPLS to analyse the
regulatory and economic scenarios in Europe. The
aim was to position an operator on its national Results and Added Value
market.
• Technology advisory to support the MNO in
KPI & KQI evaluation included: regulatory positioning
• Flexibility & Scalability • Technology scouting and benchmarking
• Availability & Reliability focusing on FTTH PtP
• Security & Performance • Support in RFI and RFQ Processes
• Remote Management & Service Assurance • ASV, PVV and PQR
• Innovation and Sustainability
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18. Information Systems
Customer Experience
Excellence IT Governance & Management
Improve user experience from the very first Strategy & Organisation, Service, Security,
contacts with the brand to resignation
management.
Quality and Process, Supply and Demand,
Quality Assurance
Enterprise Architecture
& BPM
Enterprise Architecture Information System
Architecture, EAI, SOA, Business Process
Management, Change Management
Business Intelligence
Design and Implementation of BI Systems
DWH & Business Intelligence
Customer Centric Data Mart (CCDM)
CRM
Churn Management
Loyalty programmes
Data Management
Selfcare
Security
Vulnerability assessment
Penetration test
Security roadmap definition and implementation
OSS &
BSS IT Management
Design and development of services
Provisioning systems
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19. Information Systems
Did you know Altran developed and
implemented a CRM strategy ?
Operator
Understanding the customer for smarter sales
efforts
© Olivier Le Moal - Fotolia.com
In times of high customer churn, an operator needed a
better understanding of their customer base and
behaviour. The organisation and IT infrastructure had to
be changed to achieve better customer
understanding and satisfaction. Results and Added Value
ALTRAN designed the CRM vision, as well as the • After 6 months of reorganisation, the complete new
working processes (human and IT) and roles for the CRM structure of the operator was implemented. A
new developed marketing organization. CRM vision has been developed and a new IT
process was established to get complete
This included a new IT infrastructure, new role models, information about the customer and use this for
new processes and a complete new strategic direct marketing actions.
approach of the customer contact.
• New tools and IT methods were implemented for
operational CRM. A new customer contact and a
new service strategy were established.
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20. Entreprise Performance
Project Management
Excellence Product Lifecycle
PMO, Portfolio, Programme & Project
Management, Training
Management
Asset Management
Collaborative Design and Manufacturing
Configuration and Change Management
Lean and Efficiency
Management
Systematic Process Improvement
Change Management
Supply Chain
Management
Spare Part Management
Logistics
Purchasing
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21. Entreprise Performance
Did you know Altran set up a PMO to help an
operator to implement its offering within Large
Accounts?
Operator
Project Management Office for Large
Accounts projects
To support the technical deployment of telecom
offers bought by Large Accounts, ALTRAN set up a
PMO and provided the associated project
management methodology.
Results and Added Value
It included as is/to be analysis, definition of a
• Successful deployment of Large Accounts
process map adapted to the different kinds of
projects. One of them involved over 2000 users
projects to be handled, development of reference
on 650 sites.
guides, templates and tools.
• Delivery a homogeneous procedures and a
common language.
ALTRAN provided the methodology, training and
support to the project managers.
• ALTRAN brought significant experience in large
and complex project management, with a
methodology, organisation and culture
adapted to the client.
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22. www.altran.com
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