Collections Seminar For Collection Officers Al

Collections Christy C. Jones, Esquire SHERPY & JONES, P.A. 803-356-3327

Learning Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Value Proposition ,[object Object],[object Object],[object Object],[object Object]

Resources for Policies ,[object Object],[object Object]

Departmental Procedures ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Departmental Procedures (cont’d) ,[object Object],[object Object],[object Object],[object Object]

Cross Collateralization ,[object Object],[object Object],[object Object]

UCC ,[object Object],[object Object],[object Object],[object Object]

Cross Default ,[object Object],[object Object]

Wooding v. CinFed Empl. FCU Outcome depends on the language contained in both loan documents

Wooding Case (cont’d) ,[object Object],[object Object]

Cross Collateralization ,[object Object],[object Object]

Options if No Cross-Default ,[object Object],[object Object]

Holding onto Title ,[object Object],[object Object],[object Object],[object Object]

The Importance of Loan Documents

Reviewing Loan Docs ,[object Object],[object Object],[object Object],[object Object],[object Object]

ID Defects in Loan Documents ,[object Object],[object Object],[object Object],[object Object]

Where are attorneys’ fees provided for in your docs?

Docs you need ,[object Object],[object Object],[object Object],[object Object],[object Object]

Collection Procedures Break up into groups

Collections efforts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Collection efforts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Collection efforts ,[object Object],[object Object],[object Object],[object Object]

Efforts increase in: ,[object Object],[object Object],[object Object]

Setting Your Priorities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Rule 1 Verify Speaking to Member

Privacy Considerations ,[object Object],[object Object],[object Object]

Other Privacy Considerations ,[object Object],[object Object],[object Object],[object Object]

Listening ,[object Object],[object Object],[object Object],[object Object]

Rule 3 Be tactful and sensitive to cues

Rule 4 Keep Voice Businesslike

Rule 5 Let Member tell his side of the story

Rule 6 Avoid Negative Questions

Planning the Call ,[object Object],[object Object],[object Object]

Motivation to Pay ,[object Object],[object Object],[object Object]

Break Into Groups ,[object Object],[object Object],[object Object]

“ Insanity: the belief that one can get different results by doing the same thing.” Albert Einstein

Basics: ,[object Object],[object Object],[object Object],[object Object]

Sample Letters ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Poorly written collections letter Break into groups

Problematic Letter ,[object Object],[object Object],[object Object],[object Object]

Problems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

SKIPTRACING Where, oh where, are you tonight?

Loan Application ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Security Agreement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Recent Credit Report ,[object Object],[object Object],[object Object]

Other sources ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Other sources ,[object Object],[object Object],[object Object]

Pre-Legal Action ,[object Object],[object Object],[object Object]

Modification ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Modification Example (p. 29) ,[object Object],[object Object],[object Object]

Ways to Modify Mortgage ,[object Object],[object Object],[object Object]

Hope for Homeowners Act ,[object Object],[object Object],[object Object],[object Object]

S.A.F.E. Mortgage Licensing Act ,[object Object],[object Object],[object Object]

Home Affordable Modification Program ,[object Object],[object Object],[object Object],[object Object],[object Object]

HAMP ,[object Object],[object Object],[object Object]

Set Off = Right of Offset ,[object Object],[object Object],[object Object],[object Object]

Termination of Service ,[object Object],[object Object],[object Object],[object Object]

Self Help Repossession ,[object Object],[object Object]

Voluntary Repossession ,[object Object],[object Object],[object Object]

Agent v. Independent Contractor ,[object Object],[object Object],[object Object],[object Object]

Post-Repo Issues ,[object Object],[object Object],[object Object]

Right to Cure ,[object Object],[object Object],[object Object],[object Object]

Right to Cure ,[object Object],[object Object],[object Object]

Notice of Sale ,[object Object],[object Object],[object Object]

Right to Redeem ,[object Object],[object Object],[object Object],[object Object]

Peaceful Repossession ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Selling Repossessed Vehicles ,[object Object],[object Object],[object Object]

Foreclosures – Info to send to attorney ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Foreclosures ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

1099-C ,[object Object],[object Object],[object Object],[object Object]

Attachment v. Perfection ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Collections Seminar For Collection Officers Al

Empfohlen

Empfohlen

Weitere ähnliche Inhalte

Was ist angesagt?

Was ist angesagt? (20)

Andere mochten auch

Andere mochten auch (9)

Ähnlich wie Collections Seminar For Collection Officers Al

Ähnlich wie Collections Seminar For Collection Officers Al (20)

Collections Seminar For Collection Officers Al