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Best Practices in Marketing Budgeting for Improved ROI with IDC, VMWare and Allocadia Software

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WEBINAR

Best Practices in Marketing Budgeting for Improved
ROMI and Better Marketing Alignment

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Best Practices in Marketing
Budgeting for Improved ROMI and
Better Marketing Alignment
OCTOBER 2013
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Best Practices in Marketing Budgeting for Improved ROI with IDC, VMWare and Allocadia Software

Watch a best practices webinar in marketing budgeting with leading industry analyst IDC and billion-dollar tech cloud and virtualization software company, VMWare.

3 Key Takeways:

1: Best Practices in Marketing Budgeting: Best practice insights and industry trends from the Head of IDC's CMO Advisory Council on managing marketing operating budget allocations

2: Global Budgeting Case Study: How VMWare manages their global marketing investments and budgets across their worldwide marketing organization

3: Building Alignment & ROI: How you can build alignment across your marketing organization to increase marketing's credibility, drive better ROMI, and impact the bottomline

Watch a best practices webinar in marketing budgeting with leading industry analyst IDC and billion-dollar tech cloud and virtualization software company, VMWare.

3 Key Takeways:

1: Best Practices in Marketing Budgeting: Best practice insights and industry trends from the Head of IDC's CMO Advisory Council on managing marketing operating budget allocations

2: Global Budgeting Case Study: How VMWare manages their global marketing investments and budgets across their worldwide marketing organization

3: Building Alignment & ROI: How you can build alignment across your marketing organization to increase marketing's credibility, drive better ROMI, and impact the bottomline

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Best Practices in Marketing Budgeting for Improved ROI with IDC, VMWare and Allocadia Software

  1. 1. WEBINAR Best Practices in Marketing Budgeting for Improved ROMI and Better Marketing Alignment Thank you for joining us! We’ll begin shortly. Hosted by: Got Sound? Please dial in by telephone: 1 (646) 307-1716 (USA) / 1 (647) 497-9387 (Canada) Access Code: 192-002-212 Audio PIN: Shown after joining the Webinar (right click your name to see audio pin number) OR turn on your speakers. Presenters:
  2. 2. Best Practices in Marketing Budgeting for Improved ROMI and Better Marketing Alignment OCTOBER 2013
  3. 3. Host Guest Presenters Richard Sharp Kathleen Schaub Chethan Chandra Chief Operating Officer Vice President, CMO Advisory Service Senior Manager, Business Operations kschaub@idc.com chandrac@vmware.com richard.sharp@allocadia.com
  4. 4. Agenda Improving Global Marketing Alignment with Better Budgeting 1 Overview of IDC’s Marketing Taxonomy and how you can implement best practices to create better marketing alignment 2 Case Study: How VMWare aligns their global marketing organization 3 Key Takeaways 4 Q&A Housekeeping • Questions? Please use the Question and Chat Pane on the GoTo Webinar Panel • Technical difficulties? Contact brittany.wong@allocadia.com
  5. 5. 1 IDC’s Marketing Taxonomy for Better Marketing Alignment
  6. 6. © IDC CMO Advisory Service 2013
  7. 7. IDC’s Hierarchy of Marketing Metrics © IDC CMO Advisory Service 2013 © IDC CMO Advisory Service 2013
  8. 8. IDC’s Hierarchy of Marketing Metrics Manage the company © IDC CMO Advisory Service 2013 © IDC CMO Advisory Service 2013
  9. 9. IDC’s Hierarchy of Marketing Metrics Manage the marketing function © IDC CMO Advisory Service 2013
  10. 10. IDC’s Hierarchy of Marketing Metrics Manage marketing activities © IDC CMO Advisory Service 2013
  11. 11. Marketing ROI Return on Investment © IDC CMO Advisory Service 2013
  12. 12. IDC’s Hierarchy of Marketing Metrics Start with “I”: Collect the right investment data in the right way… © IDC CMO Advisory Service 2013
  13. 13. IDC’s Hierarchy of Marketing Metrics … to ensure a useful, accurate, measurement of “R” © IDC CMO Advisory Service 2013
  14. 14. Organize Data into Taxonomy Marketing Programs 1 Advertising Display Ads Events Search Ads People Marketing Automation Print © IDC CMO Advisory Service 2013
  15. 15. Taxonomy Aligns © IDC CMO Advisory Service 2013
  16. 16. Taxonomy Ensures Accuracy and Completeness ??? ??? Mutually Exclusive Collectively Exhaustive © IDC CMO Advisory Service 2013
  17. 17. Activity-based Benchmarking: Measure What Marketing Does People Program Dollars IDC Tracks 20+ Staffing Categories IDC Tracks 40+ Program Categories © IDC CMO Advisory Service 2013
  18. 18. Marketing ROI Return on Investment © IDC CMO Advisory Service 2013
  19. 19. 2 How VMWare aligns their global marketing organization
  20. 20. Pre - MRM Direct VMware Plans Financi al P.O.R Meeting(s) Dept Plans Analysis Forecast Tool Planning ERP Forecast Rollup (Marketing POR) FP&A Email to L1 Budget Managers Master Project List Actual Spend Project Report HR Systems B-Mgrs Region Dept Budget Global Dept Budget Status Report MDF CRM Marketing BI Key Integrated: Manual
  21. 21. Conjoint Analysis Part Worth: When multiple attributes come together to describe the total worth of the product concept, the utility values for the separate parts of the product (assigned to the multiple attributes) are part-worths Value = Weight of an Attribute * Rating of an attribute Part Worths What do we Value? 0.80 0.70 0.60 0.50 0.40 0.30 0.20 0.10 0.00 Simple Part Worth Run Reports Audit Trail Scalable Measures ROI Approval Workflow Instant Spending status Ability to Transfer Funds Avoid redundancy Timelines 0.60 0.72 0.60 0.42 0.54 0.35 0.70 0.50 0.41 0.57 Key Takeaways: (1) Team wants to eliminate manual work for spend management (by way of Oracle integration). (2) ROI, while important, may not be part of MRM scope.
  22. 22. Change Management IT approval / Resources Executive Approval Our race to implementation
  23. 23. Aligning our internal stakeholders On MRM Benchmarking – IDC, Funnel Spend, Product allocations Spreadsheets Global/Field Marketing Separate budgets. Manual Churn to get Executive view Single View of Total Marketing Spend – on demand Product Marketing On MRM. Consolidated View of Product spend Spreadsheets in each Product group FY14 planning. Need to get view of Total Marketing $$. Fire Drill. Manual.
  24. 24. 2012 Corp/Field Marketing Spend Mature Marketing Focus Emerging
  25. 25. 2012 BU Marketing Spend Mature Marketing Focus Emerging
  26. 26. Estimate – Savings / Year 6640 hours (across 150+ users) 44 hours / person or 5.5 days
  27. 27. VMWare – Summary • Over 150 users on MRM … and growing Positive Gains • Allocadia solution has facilitated our relationship with other organizations inside VMware • Mindshift: from spreadsheets to The Cloud • Positive business process disruption … takes time … Challenges • Priority on company IT roadmap • Closed Loop Reporting - ROMI Next Steps • Expand User Population • Standardize benchmarking
  28. 28. 3 Key Takeaways • Taxonomy ensures alignment for accurate measure of ROI • Activity-based Benchmarking – measure what Marketing does • Use of Taxonomy & Allocadia has driven alignment to VMWare corporate strategy & stakeholders • Single view of marketing spend on-demand • ROI – significant time savings for Marketing
  29. 29. 4 Q&A Please post your questions in the Question Pane and your comments in Chat Pane.
  30. 30. Contact Us Upcoming Webinar: How to Align Marketing Campaign Plans and Budgets for Better ROI THU, OCT 31, 2013 9 AM PT / 12 PM ET Richard Sharp COO of Allocadia richard.sharp@allocadia.com 604. 639. 5736 x. 111 www.allocadia.com

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