1. Allied Digital Services Ltd.
Transformational IT Outsourcing Service Provider
Technology Neutral Services
Driven by Passion & Empowered Employees
Solution Champ
(Security) - DQ Channels
Top Solution Provider
- DQ Channels
Honoree – Channel
World Premier 100
Best Under a Billion
Dollar Company -
Forbes Asia
Best Managed Service
Provider - CRN
Best Service Provider
- DQ Channels

2. Experience: 26 Years
Devices: 200,000+
Employees: 3000+
Global Locations: 190
Revenues: USD 190
Million
Customers: 1000+
Business: One-Stop ITCompliance: ISO/CMM
Processes: ITSM, Automation Delivery: Flexible/Hybrid
Partnership: Top IT Leaders Coverage: Gartner
A Global IT
Transformation
Architect

4. Facts
 Incorporated in 1984 with IT Infrastructure
DNA.
 Over 3000+ Skilled, Certified & Passionate IT
Professionals.
 Presence in 190 locations across 35 countries.
 One-Stop Business Partner for Enterprise &
Business IT.
Features
 Flexibility, Reliability, Transparency & Agility.
 ISO 20000-1:2005; ISO 27001 : 2005 Certified
Development Center, Network & Security
Operations Center (NOC & SOC).
 ITIL / ITSM Certified Service Delivery
Processes, Framework, Tools and
Technologies.
Financials
 Revenues over USD 190 Million.
 YOY EBITDA Growth of 50%
 EPS and Revenue Growth of more than 25%
 110,000+ Sq. Feet Delivery Facilities (2) in
California, USA.
Focus
 Service Innovation & Improvement.
 Employees, Customers, Delivery & Quality.
 Asset Light IT Infrastructure Services.
 Centrally Managed Globally Distributed
Systems – ADiTaaS Platform.
4

5. 5
ADiCube represents our modular, flexible and technology-neutral service and
solution offerings where Innovation is our core focus.
Each side of the cube represents one of 6 major service offerings i.e. ADiUser, ADiApps,
ADiCloud, ADiTaaS, ADiInfra and ADiInSight wherein Agility, Trust, Transparency and
Flexibility form the corner stone of our service offerings and contract engagements.
Operational Services – Delivers Operational Efficiency, Uptime, Compliance and Cost
Savings using our “Strategic Resourcing : Streamlined Process : Smart Technology” model.
Transformational Solutions – Helps Transform Enterprise IT to address new challenges
and Business Agility needs.
Allied Digital is highly efficient and capable of delivering IT Management globally through our
state-of-the art, cutting edge technology centers at Gardena & Rancho in California, United
States of America and Mumbai & Pune in India.

10. GSD (Global Service Desk)
Global Field
Services
Hybrid (Onsite
/ Offshore)
AMC & FMS
Resident
Engineers
On Demand
Engineers
User-Device
Management Activities
Service Desk
Help Desk
Patch Mgmt.
Asset Mgmt.
Security
Updates
Policy
Management
Data Wipes
License
Harvesting
IMAC, Break-Fix & Roll Outs.
Mobility
Solutions /
PC / Laptop
Telephony
/ Printer
IMAC
Multi-
lingual
Support
Branch
Rollouts
OS
Migrations
Entry Point to End User Incidents
GSD in the
Cloud
VDI
MPS
BYOD
Anti-Theft
Programs
VPro
Activation
1,000,000+ Incidents Per Annum 200,000+ User-Devices Managed
10
25+ years
managing
end users
PCaaS
98% of US / India (Direct) Zip Coverage
Smart phone enabled workforce scheduling

11. Technology services that improve the end user experience
Service Features Benefits
Asset Management -Asset/Inventory Systems
-Lease Management
-SW License Mgmt & Reporting
-SW Usage Metering & Harvesting
-Consolidated Asset Reporting
-Standardize Versioning and Licenses
-Uninstall unused software (license harvesting)
Service Desk -24x7x365
-On-shore, Off-Shore, Hybrid
-Service Level Agreements
-Quality Assurance Process
-Total Call Management
-Simplify IT Support Processes
-Metrics Dashboard Consolidated Reporting
-First Call Resolution (FCR) Focus
-ITIL based Incident Management System
-Problem Management & Root Cause Analysis
Deskside Support -Dedicated on-site Technical Staff
-Flexible scheduling
-Dispatch – skills based resourcing
-Scalable Field Technical Resources
-Consolidated Reporting for Service Events
-Integrated Service Desk - Managed Entitlement
Remote Desktop
Management Service
-Remote Control Takeover
-Software License Compliance
-Patch Management
-Software Distribution
-Application Packaging
-Asset Management
-Console-level Visibility to Enterprise Assets
-Increased FCR at Service Desk
-Automated Patch Management
-Policy Controlled
-Reduced Cost for Deployment
-Reduced Audit Exposure
Virtual Desktop -Microsoft App-V Solutions
-VMWare
-Citrix
-Hosted OS, Data & Desktop
-EPGS or Client Cloud
-Manage the Desktop from the Data Center
-Reduce Application Complexity
-Highest levels of Security
-Governance
-Optimize performance and operating cost

12.  Direct Delivery Model – 132+ Locations Nationwide. Partner led in other
APAC regions.
 Device / Technology specific skill-set availability.
 Supports more than Half a Million Devices - Desktops, Laptops & Servers.
 Currently handling more than 10,000 calls per day.
 Integrated with Contact Center – Workflow based ticketing tool having
e-mail and SMS capabilities.
 Strong Knowledge Base - Experience in providing dispatch services over 25
years, fine tuned to customer need with regional flavor.
 Global Talent Identification, On-boarding and Training Capability.
 97% Customer Retention.

13. Global Centers (24x7x365)
DC &
Command
Center
NOC
SOC
(Managed
Security)
Managed
Hosting
Devices & Service Management (ITSM / ITSA)
Professional Services
Solution Designs
Wintel / Lintel / Unix
Firewalls
DC Facilities
Storage
Backup
Voice Network
Data Network
Contact Centers
Infra Apps & Business Service Management
AD / Email Collaboration SAP Basis
Remote Enterprise IT Devices and Services Mgmt.
DC Build /
Migrations /
Green IT
Virtualize /
Transform
Sourcing and
‘In-a-Box’
Design
2,00,000+ devices
13
Infrastructure Services & Solutions is in our DNA

14. • Administration &
Troubleshooting
• L2 Technical Support
• L3 Technical Support
• Performance Mgmt
• Availability Mgmt
• Enterprise Backup/DR
• Root Cause Analysis
• ITSM Consulting
• Consolidation/Virtualization
• Continuous Process
Improvement
• Project Management
• Documentation
• Enterprise monitoring
• Contact Career
• L1 Helpdesk
Command Center/NOC Operation Technical Services Transformation Other Services
•LAN / WAN Support
•Telephony
•Tele-presence
• Network Audit
• Asset Management
•Application Packaging
•Desktop Support
•Patch Management
•End Point Protection
• Assessment
• Monitoring
• Management
• Advisory Services
• User Account
•Identity & access
•Version Control
• SAP Services
• Bespoke Development
• Servers
•Storage
•Backup & Restore
•Databases
•Middleware
Datacenter Network End User Computing Security Application Administration
Incident management Problem Management
Capacity Management
Change Management
Availability Management
Escalation ManagementService Desk
Technical Service Level Management Configuration Management
Process Frameworks Tools
• Access to COEs
• Training and Capability Building
• Onsite, Offsite, Offshore and
Nearshore
• Designed for ITIL
• Transition Framework
• Access and experience on
Knowledge Mining
• Share Point Collaboration
• Customer Experience Portal
• Performance Dashboards
People
ServiceTechnologiesProcessEnablers

15. Cloud Models
Public
Cloud
Hybrid &
Private
Cloud
Provisioning Services
Cloud Consulting
Implementation
Data Backup / DR
Navigator Role – Value Additions
Business
Case for
Cloud
Enhanced
Security
Catalog
Integration
Best of
Breed
Service
providers &
Products
Digital
Forensics-as-a-
Service
Help Desk
Desktop
Management
15
Ready Cloud
Enabled
Services
Reference
Architectures
Hosting Services
Help Desk &
Remote Support
Amazon Certified Systems Integrator

16.  Strategy and Tool based
Assessment
 Infrastructure Strategy &
Planning
 Migration from CAPEX to OPEX
 Business Case
 Virtualize Application
 Cloud Stack Set-up
 Security Services Enhancement
 Data Mirroring Services
 DC & DR Site Set up
 Green IT Implementation
 Enterprise Integration
 Improved RIM services
 Single Window support to
business services
 On-Premises support for
Operations
 DR Drills
 Vendor Management
Business-Process-as-a-Service
Cloud
Services
Customization, Migration,
Security and Management.
Software -as-a-Service
Platform-as-a-Service
Infrastructure-as-a-Service
Virtualized Infrastructure – Server, Storage, Network, Facilities
CLOUD CONSULTING CLOUD IMPLEMENTATION CLOUD SUPPORT

17. A core integration solution to provide an innovative, customizable & consolidated IT
Service Management Platform for end user devices, core IT assets and business services.

18. 18
ADiPortal
( Dashboard, Performance Reporting)
Service
Mgmt
Incident Mgmt Problem Mgmt Change Mgmt
Service Level
Management
Event
Correlation
&Mgmt
Manager of Event Correlation & Management
Monitoring
Tools
Cloud/ Server
Network &
Security
Storage &
Backup
Database &
Middleware
Applications
Discovery Tools
Reporting
&
Analytics
Basic Standard Enterprise
Service Catalogue
Asset Management Workforce Mgmt CMDB Project Portfolio Mgmt Service Innovation
SysAdmin,
Patching
Cloud / Server
Storage & Backup Database & Middleware Applications
ADiTaaS
Network & Security
ADiTaaS
ADiTaaS
Up/ Down Integration
ADiCloud`
ADiTaaS ADiTaaS ADiTaaS ADiTaaS
ADiTaaS ADiTaaS ADiTaaS ADiTaaS ADiTaaS
ITSA,ITIL&ITSMCompliant

19. Integrated Service Delivery Framework (ISDF)

20. Rapid Industry
Solutions Development
Ready Solutions
Custom
Product
Development
App Support
Onsite /
Offshore
Model
CRM Solutions
Interactive
Development
Remote DBA
Support
Portals & CMS
Application Security
ERP
Implementation
Systems Integration
Voice Applications
Mobile Apps
Open Source
Technologies
Managed
Applications
Business
Process
Automation
Warranty
Management
Mobile Workforce
Solutions
Facility Access
Management
20
Sales Force
Automation
Warehousing &
Logistics
Areas of Expertise
Specialist
Digital
Signage &
Video Conf.

21. • Java/.Net Apps
• Portals, CMS
• Middleware
• Oracle/SAP/JD Edwards
• Open Source Technologies
• Open Bravo Based Solutions
• BPM Tools Serena / Tibco
• Mobile Technologies
Technology Skillset
• Helpdesk/ Service Desk Management
• Warranty Management System
• Intranet Portals
• Document Management Solutions
• Work order Management System
• Finance Workflow Solutions
• Sales Force Automation
• Business Process Automation
Rapid Solutions
Strategic
Project
Governance
and Planning
Streamlined
Resources and Best
Practices
Smart and
Best-fit
Technology
• Onsite / Offshore (Turnkey Projects)
• Build-Operate-Transfer
• Software as a Service
• Private Cloud and Shared Services Set-up
• Remote Application Management
Engagement Model

22. ,
Operational IT Solutions
Facility
Security
Holistic
Access
Control
Industry
Process
Surveillance
Smart
Card/RFID
Solutions
Video /
Image
Analytics
Core Technologies
CCTV and Video
Analytics
Sound Intelligence
Green Building
Products
Energy Management
Biometrics/ Face
recognition
Systems Integration
Access Control
Products
Command Center
Software
Specialty
Managed
Solutions
Industry
Compliance
Consultative
approach
Best Product
Partnerships
Facility
Security
Solutions
Intelligent
Building
Management
Smart City
Solutions
Footprint
Analytics
Multiple
Industry
Solutions
Leveraging IP Convergence

23. Introduction
•Strategic Business Unit for Physical Security, Digital CCTV, Fire Detection, Video Analytics and
NextGen Industry Solutions.
•Leveraging on the emerging IP convergence between IT Infrastructure and Control functions on
common IP network.
•Aligned with Leading International Technology Providers for these solutions.
•Master Systems Integrator for Security Infrastructure Solutions and Operational Technologies..

24. 1. Product
Receiving and
Labeling
2. Staging /
Long-term
Warehousing
3. Config
Center
(Imaging)
4. Shipping &
Tracking
5. Field
Deployment
& Rollouts
6. Inventory
Management
7. Asset
Disposal
Large
deployments/
Rollout / Returns
• ADiPlant is a 100K sq ft factory in
Rancho Cucamonga, CA.
• Significant experience in
deploying high volume systems to
F100 customers.
• Flexibility to cherry-
pick offerings according
to customer needs.
• Differentiated
Warehouse Online
Tracking System
(WOTS).
• 10000+ images.
• Experts in Server,
Storage and
Networking
Deployment rollouts
for branch offices
(Branch in a Box).
Capacity to do 20K
config. a month
100k Sq ft area
200K pcs shipping a yearCertified professionals
1M pcs receiving
capacity
According to state
defined laws
24
Best of
breed

25. ADiBoard

26. Allied Digital’s ISO 20000, 27001
compliant Global Command
Center (GCC) consist of a
sophisticated Network
Operations Center (NOC) and an
advanced Security Operations
Center (SOC). Our GCC acts as a
single global collection point for
proactive monitoring and
management of wide array of
multivendor IT infrastructures,
including: network, servers,
storage, end user devices,
applications and security devices.
Through our GCC, Allied Digital
has the capability to virtually
eliminate IT infrastructure
downtime while simultaneously
reducing IT support costs.

27. Customer Centric
& Adaptive
 Vendor Neutral – Best
Partnerships
 One Stop Fully Managed
Enterprise IT
 Global Presence
 Broad-based IT certifications
 Flexible Nest-Fit Project
Options
 Onsite/Offsite/Offshore
Technical Excellence –
Innovative Service
Delivery Models
 Combining strengths of
People, Process and
Technology
 Comprehensive IT
Transformation services
 Automation: Integrated
Service Delivery Framework
Delivery Assurance
“Quality, Compliance,
Collaboration and Care”
 Process driven perspective,
leading to operational efficiencies
 Compliance to international
standards, Green Initiatives driven
 Single account management and
executive support
 Proven capabilities; track record of
customer retention

28. This model represents an effective collaboration of quality and delivery.
• Collect and provide
requirements to infrastructure
support team
• Constantly monitor the
infrastructure
• Review the process performance
baselines before release
• Suggestion of goals / targets to
leadership
• Collect process / technology
improvement recommendations
(tools)
• Evaluate, recommend, and
implement new tools/technologies
• Approval authority for any process
release
• Periodic evaluation of process
improvement suggestion
• Infrastructure reporting through ISDF
• Highlight process and product quality
risks, issues as well as strengths
Quality
Management
Status
Reporting
Risk and
Change
Management
Budget and
Financial
Management
Deliverable
Review and
Approval
PMO
Issue
Management
and Escalation
Tools
Metrics
Innovations
Process
Management Reporting

29. Transaction based Survey
(End User)
• Self Service (Accept/Reject)
• Service Completion Form
• VIP users calling
Periodic Survey for
Clients
• Web based - Automated
C-SAT tool
• Manual Forms
• External Agents (conducted
and analyzed by 3rd party)
Dashboard and SLA Reports
(Customer Management)
• On-line Dashboard
• SLA Reports published
on Portal
• Stores Operations Dashboard
Review Meetings
• Weekly call analysis
(Internal Teams)
• Monthly performance
review (Management
Meeting)
• Quarterly productivity
review (Senior
management)
Continuous
Improvement
Program

30. 1. Strong in technology services driven by passion and
empowered employees.
2. We are technology agnostic (not aligned to one OEM) and continuous
improvement and innovation is our core focus!
3. Transparency and Flexibility in contract and engagements.
4. Industry standard tools for Infrastructure and Operations
Management as an integrated platform (ADiTaaS).
5. Infrastructure is a core business for Allied Digital, not an opportunistic
expansion of the service portfolio in response to market trends.
6. Matured Global delivery in IT Management in Gardena & Rancho,
California USA and Mumbai, India.
7. Small enough to care and big enough to deliver.
8. Regionally aligned Account Management Team.
9. Vendor to vendor transition experience.

31. Solution Champ (Managed
Security Services) – DQ
Channels
Top Solution Provider
– DQ Channels
Honoree – Channel
World Premier 100
Best under a Billion
Dollar Company –
Forbes Asia
Best Managed Service
Provider – CRN Excellence
Awards
Best Service Provider
– DQ Channels
Best Solution Provider
(Security) – ITPV Partner
Leadership Award
Critical Difference
Partner Award – CRN
Leadership Summit

33. • Follow us on Facebook:
https://www.facebook.com/pages/Allied-Digital-
Services-Ltd/166722136675767?fref=ts
• Follow us on Twitter:
https://twitter.com/allieddigital
• Follow us on Linkedin:
http://www.linkedin.com/company/allied-
digital-services

34. c For further information d
Please contact:
Tel: (+91) 9930240681
Web: www.allieddigital.net
Email: priyank.shah@allieddigital.net