http://www.alliancetek.com/ : Four Keys to Success with Your Customer Service Portal.1) Make it User Friendly and Feature Rich. 2) Create a Virtual Salesperson Who Sells 24/7. 3) Make Payment Easy 4) Care For Customers and more

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Stay Open for Business 24/7 With a Customer Service Portal
Make it User Friendly and Feature Rich
1
Your customer service portal must be intuitive to use, and provide the information and features your customers
seek.
That includes:
Your customers, partners and suppliers want immediate feedback from you at all times of the day and night.
They expect to be able to resolve their issues, purchase products and services, and track the status of their
orders. So, to provide complete customer satisfaction, it’s essential to make self-service available and easy.
How? With a customer service portal. Whether you sell business-to-consumer (B2C) or business-to-business
(B2B), a customer service portal can enhance your services and boost customer satisfaction, while
cutting costs and fattening up revenues.
Your company can slash up to 30% off service costs with a well-designed and deployed self-service portal that
automates assistance and shrinks call volume. And if your competition doesn’t have a customer service portal
yet, they will soon. It’s no longer a convenience; it’s a strategic improvement that enables your business to
remain competitive, and builds your business.
Four Keys to Success withYour Customer Service Portal
Providing a single sign-on function that gives users access to all the applications they may need.
Serving up all the information your customers demand, no matter how many different sources
you needto tap into, and bringing it together in a uniform way.
Making your portal easy to update because customers expect the latest information.
Advanced search so customers can find what they need quickly and easily.
Interactive features, such as wikis and blogs, that provide a sense of community.These features
enable customers to express opinions and provide feedback that helps you build a stronger, more
customer-oriented business.
Personalization so customers feel the portal is tailored to their needs.
A streamlined product and service order process.

2. Create a Virtual Salesperson Who Sells 24/7
Make Payment Easy
Care For Customers
2
3
4
To super-charge the sales your portal generates, it must offer a rich catalog, including all company products and
services. Arm it with intelligence for cross-selling and up-selling to maximize every opportunity and satisfy
customer needs. Set up the portal to track these revenue-boosting strategies and to provide a window into your
customers’ buying behavior. Then tweak and optimize your sales machine.
Once your customers decide to make a purchase, you want them to sail through the checkout. So let them pay
however is easiest for them, whether it’s using a credit card, debit card, another online payment method, or
simply issuing an invoice online.
You can build long-term, strong customer relationships if your provide the care and support they need. That goes
beyond accepting orders to keeping them up-to-date on their order status, and not missing a beat when handling
their requests and complaints. The more you automate these processes through your portal, the better service
you can offer.
Here are some of the key features your customer service portal should include:
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Stay Open for Business 24/7 With a Customer Service Portal
Common Customer Service Portals Features
An easy-to-use interface is essential since user-friendliness, as I mentioned, is a key to success with
your customer service portal. This means making sure functions are familiar and easy to use.
Authentication of who is visiting your website with passwords and more.
Account management that assures the portal handles customer needs for password management,
preferred payment methods, and help requests as easily as possible.
Knowledge management that enables customers to find the information they need in a couple of

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Call to schedule your free consultation with .Reynolds Corea 484-892-5713 ext.108 AllianceTek
112 Moores Drive, Suite 200, Malvern, PA 19355
484-892-5713 info@alliancetek.com
AllianceTek, Inc.
Stay Open for Business 24/7 With a Customer Service Portal
Incident management that tracks the status of tickets that indicate issues in the portal.
Performance reporting that permits customers to see the results they achieve with your services.
Anticipate that their experience with your company, whether on or offline, will be seamless.
Want easily available, detailed information so they can make informed decisions.
To overcome the risk taking a wrong step and alienating customers when implemeting a customer service portal,
it’s a good idea to partner with a company experienced in creating and deploying them.
Call 484-892-5713 now to schedule your free consultation, and discover how AllianceTek can help
you create and deploy a successful customer service portal that cuts costs and boosts revenues. Or
contact us online
Business Challenges to Overcome in implementing Customer Service Portal