Aliza Gold
3 SlideShares 9 Followers 1 Folgen
Personal Information
Unternehmen/Arbeitsplatz
Austin, Texas Area, Texas United States
Beruf
Vice President, Experience Strategy and Insight at projekt202
Branche
Design
Webseite
twitter.com/alizagold
Info
Customer and user experience leader with 18+ years in the digital and user/customer experience spaces, growing engagement, adoption and revenue. I’ve led engagements to improve customer experiences for clients including Samsung, MercedesBenz, Capital One, Pepsico, AT&T, and Expedia. I excel at solving complex business problems, developing deep customer understanding and using that to build strategies for customer journeys, products and services. I help clients utilize crucial outside-in perspectives, empowering them to find success with their customers. I lead the Experience Strategy and Insight team nationally for projekt202, a digital solutions consultancy. As a VP on the senior manag...
Kontaktdetails
Tags
user research product strategy customer experience strategy customer journey map customer experience user experience business results big data product development analytics experience strategy design thinking human data health care design strategy service design ecosystem patient journey patient experience nurse hxd patient needs healthcare experience design service design strategy fertility small practice service design user interviews affinity diagram venture
Mehr anzeigen

Präsentationen

(3)

Patient Experience Strategy: Rethinking the Fertility Journey

Vor 11 Jahren • 3267 Aufrufe

Big Data + Human Data for Better Product Strategy

Vor 7 Jahren • 190 Aufrufe

Big Data + Human Data for Customer Experience & Product Strategy

Vor 6 Jahren • 168 Aufrufe
Personal Information
Unternehmen/Arbeitsplatz
Austin, Texas Area, Texas United States
Beruf
Vice President, Experience Strategy and Insight at projekt202
Branche
Design
Webseite
twitter.com/alizagold
Info
Customer and user experience leader with 18+ years in the digital and user/customer experience spaces, growing engagement, adoption and revenue. I’ve led engagements to improve customer experiences for clients including Samsung, MercedesBenz, Capital One, Pepsico, AT&T, and Expedia. I excel at solving complex business problems, developing deep customer understanding and using that to build strategies for customer journeys, products and services. I help clients utilize crucial outside-in perspectives, empowering them to find success with their customers. I lead the Experience Strategy and Insight team nationally for projekt202, a digital solutions consultancy. As a VP on the senior manag...
Tags
user research product strategy customer experience strategy customer journey map customer experience user experience business results big data product development analytics experience strategy design thinking human data health care design strategy service design ecosystem patient journey patient experience nurse hxd patient needs healthcare experience design service design strategy fertility small practice service design user interviews affinity diagram venture
Mehr anzeigen