7 LIBERTY UNIVERSITY SCHOOL OF DIVINITY Research Paper Part 1 Professor Dr. Kenneth Nehrbass in partial fulfillment of the requirements for the completion of GLST 650 – D04 LUO Intercultural Communication and Engagement by Avery Clementin July 29, 2018 TABLE OF CONTENTS INTRODUCTION 3 DEVELOPMENT PLAN 3 Present challenges 3 Future opportunities 4 Your CQ 4-5 Your strongest CQ capability 5 Your weakest CQ capability 5 ACTION PLAN 5 Strength; CQ action 6 Area for improvement; CQ knowledge 6 Accountability 6 BIBLIOGRAPHY 6 INTRODUCTION Cultural intelligence (CQ) is a person’s ability to function effectively in a diversity of cultural circumstance whether domestically or intentionally. In all our cultures we have the idea of what is going on around us since we have a wealth of information most of which is in our subconscious minds thus helping us make sense of what we observe and experience. When we interact with people from different cultural background, the same prompts may have an entirely different meaning. Personal cultural intelligence has helped me to handle cultural diversity: the set of skills, abilities and knowledge needed to understand, recognize and adjust to changes in the culture. Through personal cultural intelligence training I can now critically scrutinize the meaning of my culture system and how it has influenced my assumptions, expectations and interpretations. This has helped a great deal in coming to acceptance that of the validity of the different world views. With high cultural intelligence we get a more comprehensive and inclusive manner of looking at the world. One becomes more accepting and less defensive to new ideas. We become more open to new ideas, relationships and perspectives. When we get released from the restrains of a particular worldview we open up to new contingencies and our lives are enriched. DEVELOPMENT PL.

1. 7
LIBERTY UNIVERSITY SCHOOL OF DIVINITY
Research Paper Part 1
Professor Dr. Kenneth Nehrbass
in partial fulfillment of the requirements for the completion of
GLST 650 – D04 LUO
Intercultural Communication and Engagement
by
Avery Clementin
July 29, 2018
TABLE OF
CONTENTS
INTRODUCTION
3
DEVELOPMENT PLAN
3
Present challenges
3
Future opportunities
4
Your CQ

2. 4-5
Your strongest CQ capability
5
Your weakest CQ capability
5
ACTION PLAN
5
Strength; CQ action
6
Area for improvement; CQ knowledge
6
Accountability
6
BIBLIOGRAPHY
6
INTRODUCTION
Cultural intelligence (CQ) is a person’s ability to function
effectively in a diversity of cultural circumstance whether
domestically or intentionally. In all our cultures we have the
idea of what is going on around us since we have a wealth of
information most of which is in our subconscious minds thus
helping us make sense of what we observe and experience.
When we interact with people from different cultural
background, the same prompts may have an entirely different
meaning. Personal cultural intelligence has helped me to handle
cultural diversity: the set of skills, abilities and knowledge
needed to understand, recognize and adjust to changes in the
culture. Through personal cultural intelligence training I can
now critically scrutinize the meaning of my culture system and
how it has influenced my assumptions, expectations and
interpretations. This has helped a great deal in coming to

3. acceptance that of the validity of the different world views.
With high cultural intelligence we get a more comprehensive
and inclusive manner of looking at the world. One becomes
more accepting and less defensive to new ideas. We become
more open to new ideas, relationships and perspectives. When
we get released from the restrains of a particular worldview we
open up to new contingencies and our lives are enriched.
DEVELOPMENT PLAN
Present challenges
Communication is one of the intercultural issues am facing
because people at my work place tend to use different languages
for communication. This brings about confusion and
misunderstanding. Such languages should be used over lunch
breaks but not during working hours where only formal
languages should be used. According to David Livermore,
“cultural intelligence is more than just cultural awareness and
sensitivity which are vital within a corporation; it is the ability
to relate to culturally diverse situations as well as work
effectively in them” (A. 2010) People that people with high
levels of cultural intelligence have a better chance to achieve
their goals in a more effective and respectful manner no matter
the context of their culture. A workplace can have cultural
diversity but people working there cannot forget that all
perceptual experiences are similar and this can result in
misunderstandings among the work employees due to the
unhealthy relationships at the place of work. (A. 2010)
Future opportunities
As a global leader I will require to improve my cultural
intelligence. This is because I will be faced with uncertain and
complex situations as a leader. Cultural intelligence can be
enhanced both broadly and individually and this ends up making
the most of the benefits on offer. Enhancement of cultural
intelligence takes time but it is worth the investment since it
boosts the reputation of a company. With CQ I will be able to
improve and speed up problem solving and decision making

4. skills. The most essential benefit is that it adds a competitive
edge to a business and an organization. This is achieved because
cultural intelligence helps improve cooperation, teamwork,
communication and performance. David Livermore points out
that cross-cultural skill are the most vital capabilities so as to
remain competitive in a business (A. 2010). CQ is paramount
for quality of service, worker efficiency and constitutes to
important interpersonal association between employees as well
as business and clients.
Your CQ
I am a person that is able to deal with a team and with myself as
well. On cultural values I rate myself as one who can put up
with other peoples cultural values. I also have capabilities in
which I can share along with other people as a team.
Strongest CQ capability
CQ Action is the extent in which I can act appropriately in
multicultural situations. Positive changes have been experienced
in the company in the last 6 months. Therefore, greater amount
of resources, talent and knowledge offering an active working
approach that is not moved to one position. Developing cultural
intelligence helps get a better understanding of the different
cultures thus enabling me to have better relationships with other
employees at work who are from different cultures. I get a deep
view in the manner in which various cultures operate in
business hence developing behaviours and language making it
much easier to solve problems.
Weakest capability
The CQ Knowledge helps in understanding the similarities and
differences in cultures. Over the past 6 months I have not been
able to understand the important behaviours and culture values
of those I work with. An instance is when I invited a workmate
for some drinks. I bought all the rounds and become irritated
that the same was not reciprocated. The following day at work I
asked for a report that wasn’t brought on time. I thought of how
this guy was unreliable, unprofessional and also tight with his
money. (clementin 2017)

5. ACTION PLAN
Over the next one year am looking toward improving on leading
a multicultural team and be able to overcome all the challenges
that may come with it.
STRENGTH –CQ ACTION
Setting goals
Thinking big
Leaving no stone unturned
Brain power.
AREA FOR IMPROVEMENT-CQ KNOWLEDGE
Choosing a culture that interests me and reading a novel or a
magazine from an oversee site.
Visiting culturally important places so as to learn about them
Continuously observing body language and facial expressions
when interacting with people from different cultures.
Asking questions about the other people’s culture so I can be in
the know.
In conclusion I am going to share my action plan with my
friends who are going to help me implement my plan. They are
going to be checking up on my progress to be sure I am on the
right track as well as helping me with my projects.
Bibliography
A., Livermore David. LEADING WITH CULTURAL
INTELIGENCE:THE NEW SECRET TO SUCCESS. NEW
YORK,AMERICA: MANAGEMENT ASSOCIATION, 2010.
clementin, avery. CQ REPORT. SELF ASSESMENT BASIC
PLUS, LLC, 2017.

6. 2
LIBERTY UNIVERSITY SCHOOL OF DIVINITY
Research Paper 2
Submitted to Professor Dr. Kenneth Nehrbass
in partial fulfillment of the requirements for the completion of
GLST 650 – D04 LUO
Intercultural Communication and Engagement
by
Avery Clementin
August 5th, 2018
TABLE OF CONTENTS
CONTENTS
CROSS-CULTURAL
EFFECTIVENESS……………………………………………..……
…………………………..3
AID FOR CHURCH
MINISTRY……………………………………………………………
…...4
COMMUNICATION SKILLS
USAGE…………………………………………………………..5
7BIBLIOGRAPHY

7. CROSS-CULTURAL EFFECTIVENESS
Cross-cultural effectiveness may be explained as the capability
of an individual or ministry to be able to effectively
communicate and relate to people from different cultural
backgrounds well. At the ministry level, the usage of the
different aspects of intercultural communication if used well, it
will enable the ministry to pass its message in a better way,
ensure that it is well perceived both verbally and non-verbally,
and to also be even more widely accepted. This will help to
prevent unnecessary cultural biases and misunderstandings, be
culturally sensitive in communications among others
At the local community church, using cultural intelligence, the
church has been able to have huge acceptance here judging from
the following. There is an increased level of church attendance
remembering that the community around has members from
different cultures who live within the church community
. This may be from the leadership style in use here at this
church as, the leadership has a wide knowledge of the different
cultural and religious beliefs of people and again the majority
of the church leaders, are able to communicate fluently in more
than two languages excluding English.
The young followers in the church are also further engaged in
other activities in the church or church-sponsored activities. For
example, the volunteering to social community callings like the
visiting of homes of the elderly.
AID FOR CHURCH MINISTRY
They can be convinced, and they take up such callings full
heartedly. These young followers are also made aware of how to
handle the different experiences that they may encounter while
doing such duties.
By the local church acts, the community has also gained

8. external aid from volunteers who do supply some of the
essential material goods for use in furthering of the church’s
works as, the church’s message is well sent both verbally and
non verbally. There are also very elaborate methods of dealing
with the various challenges which may arise, and also the
expected challenges.
There is also the continuous training of the different members
of the local church on different aspects, but mostly, it is for
them to better their work and to be able to handle more than one
task and to also increase on their productivity. For example,
those that are charged with out of the community evangelism,
they are trained in the different travel procedures to different
countries and cultures of the world.
At the church ministry level, there is also guided emphasis on
group achievements and interpersonal and personal
relationships, planning ahead for both short term and long-term
objectives, and on how to communicate in relation to context,
tone and words
. Good Leadership of multicultural teams, effective global
solutions implementations among others.
COMMUNICATION SKILLS USAGE
I would use elements of interpersonal communication to
communicate Biblical truth by doing the following more
effectively. One is to ensure that, in most of the
communications, it is in the form of a dialogue and not
monologue, the other is to always aim at increasing the
knowledge and competency of the language being used to
reinforce further what is being communicated, for the message
to be better understood and even more importantly accepted.
The other is the knowledge of just how much different people
from different cultures need their personal space. Others may
like closeness while others may wish for more distance. The
knowledge of different cultures personal appearance is also

9. vital as different cultures have different codes of dressing and
personal grooming.
Other ways of using elements of intercultural communication to
more effectively communicate Biblical truth includes the
following: One is the usage of a variety of different
communication modes, for example the visual and written
materials all which will aid in getting the message across, the
acknowledgement of other people’s opinions and respecting
them, the usage of an inclusive language, the avoidance of the
usage of slang, acronyms and where they must be used, very
clear explanations of them to always be given. Speaking clearly
and using straightforward sentences, selecting one topic at a
time to work on or discuss and where necessary, confirm the
understanding by requesting another person to restate the key
points.
Always seeking for clarification whenever unsure of what
someone means instead of making assumptions as there are
differences between different cultures
. Remembering always that, at times, people may require some
time to do the translations in their first language mentally.
Having an open mind, respect and admiring cultures from others
and attempting to better understand them. Recognizing one's
own individual cultural bias and the differences that may exist
from the people that one may be dealing with, be aware that
some words, expressions, phrases or jokes may be offensive to
some cultures while in others not. Lastly but not least, the
continuous practicing to communicate better in different
cultures as it betters one's communication skills across different
cultures.
BIBLIOGRAPHY
Richard West, Lynn H. Turner. Understanding Interpersonal
Communication: Making Choices in Changing Times. Cengage
Learning, 2008.
Scott Dawson. Evangelism Today: Effectively Sharing the
Gospel in a Rapidly Changing World. Baker Books, 2009.

10. Shelley D.Lane. Interpersonal Communication: Competence and
Contexts. Routledge, 2016.
Will McRaney. The Art of Personal Evangelism: Sharing Jesus
in a Changing Culture. B&H Publishing Group, 2003.
� Richard West, Lynn H. Turner. Understanding Interpersonal
Communication: Making Choices in Changing Times. Cengage
Learning, 2008.
� Will McRaney. The Art of Personal Evangelism: Sharing
Jesus in a Changing Culture. B&H Publishing Group, 2003.
� Shelley D.Lane. Interpersonal Communication: Competence
and Contexts. Routledge, 2016.