1. Communication & Interpersonal Skills

2. Basics & Principles

3. Basics & Principles

4. How Communications work Channel Message Decoding Encoding Receiver Sender Sender Channel Feedback

5. Removing Barriers At All These Stages To deliver your messages effectively, you must commit to breaking down the barriers that exist in each of these stages of the communication process.

6. The Importance of Removing Barriers: Communication barriers can pop-up at every stage of the communication process and have the potential to create misunderstanding and confusion. To be an effective communicator - your goal should be to lessen the frequency of these barriers at each stage of this process with clear, concise, accurate, well-planned communications.

7. Verbal vs Non-Verbal

8. Codes in Communication Verbal ~ words, voice Non-verbal ~ gestures, postures, facial expressions, eye contact, vocal characteristics, personal appearance, touch

9. Verbal Communication Differences Low Context High Context

10. Non-verbal Communication Eye contact honesty, straightforwardness vs challenging, rude USA ~ effective comm = good EC Arab ~ respect = good EC English ~ too much EC = uncomfortable South Asia ~ direct EC = rude, aggressive EYE = window to the soul

11. Getting your message across understand what your message is, what audience you are sending it to, and how it will be perceived. weigh-in the circumstances surrounding your communications, such as situational and cultural context.

12. Why Communications Skills Are So Important: The purpose of communication is to get your message across to others. The process involves both the sender of the message and the receiver Messages often misinterpreted by one or more of the parties involved. This causes unnecessary confusion and counter productivity.

13. Communication In Your Organization The basic of successful communications: your knowledge of verbal and non-verbal communications. In the workplace, these types of communications are continually exchanged without much planning or even the thought that such communications are taking place.

14. Greatly affect management and leadership effort. A message is successful only when both the sender and the receiver perceive it in the same way. The content, presentation style, and delivery technique of your message impact your ability to inform, motivate and control members of your team. Effective communication

15. How can we make Communication effective?

16. Communication is also a fundamental tool that team members can use to express care, concerns and feelings of satisfaction and frustration. Effective leaders must have the ability to respond to these needs. Effective Communication

17. Effective Communication Intended meaning vs Perceived meaning Reality A -- reality B Verbal message vs Non verbal message

18. Good Interpersonal Communication requires skill, thoughtfulness and an ability to take responsibility for others' understanding. Communication is not something that should be left to chance.

19. Interpreting responses Communicating requires concerted, focused attempts to understand: what is being said and the true meaning behind it by paying attention to howyour listeners speak, what is not being said and non-verbal cues to gain insight regarding their thoughts and feelings.

20. Out-of-control emotions make smart people look stupid Daniel Goleman

21. What is… EQ? EI? Any others?

22. EQ Competence To be able to respond to situation Potential to practice these skills Self-awareness Motivation Self-regulation Empathy Adeptness in relationships

23. EQ Competence Self-awareness Emotional awareness Recognize emotions & their effects Accurate self-assessment Know one’s strength’s & limit Self-confidence Self-worth & capabilities

24. EQ Competence Motivation Achievement drive Strive to improve towards excellence Commitment Align personal goals with organization’s Initiative Prepared to act on opportunities Optimism Persistent

25. EQ Competence Self-regulation Self-control Control disruptive emotions & impulses Trustworthiness Honesty & integrity Conscientiousness Accountable for own performance Adaptability Flexible ~ change Innovation Open to new ideas, info, changes

26. EQ Competence Empathy Understand others Sense feelings & perspective of others, genuine interest Develop others Recognize the need to develop Service Understand, recognize customers’ needs Diversity Welcome it, leverage on it Political awareness Can read a group’s emotional relationships

27. EQ Competence Adeptness in relationships Influence Communication ~ esp. listening Conflict management Leadership Change catalyst Build bonds Collaboration & cooperation Team capabilities

28. EI Competencies Ability to manage emotions and cope with stress The drive to accomplish personal goals in order to actualize inner potential and lead meaningful life Ability to verify feelings and thinking

29. Lack of EQ Unable to persuade or inspire others Unaware of own weaknesses Lack self-confidence

30. To avoid these traits Arrogance Over~reliance on cognitive aspects Inability to adapt Unable to collaborate

31. …excellence is not about technical competence, but character. Ernest O. Lawrence Nobel Laureate

32. What is EI? The capacity and ability to recognize our own feelingsand those of others, for motivating ourselves, for managing emotions well in ourselves and in our relationships

33. Description of EI Ability recognize, understand and express emotions & feelings understand how others feel and relate with them manage and control emotions manage change, adapt and solve problems – personal and interpersonal generate positive affect & be self-motivated

34. Symptoms of Low EI Worried, anxious, confused about priorities Time-pressured, inefficient, perform poorly Tired, fatigued, frustrated Poor work-life balance Have elevated blood pressure Age more quickly

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