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Knowledge Management Meets
    Collaboration and Social Media


            ●   Alex Heiphetz, Ph.D.
            ●   Sveta Liberman




AHG, Inc.          (814)867-3200       www.ahg.com
Knowledge Management Meets
      Collaboration and Social Media
  ●   Knowledge management (KM)


   Maintaining, retaining, and
   sharing organization’s
   intellectual property, data,
   and records


AHG, Inc.        (814)867-3200    www.ahg.com
Knowledge Management Meets
      Collaboration and Social Media
  ●   Collaboration

      Bringing people
      together to achieve a
      common goal.
      Revolutionized by tools
      that transcend
      geography and scale.

AHG, Inc.         (814)867-3200   www.ahg.com
Knowledge Management Meets
     Collaboration and Social Media
 ●   Social Media


 Means of communication
 facilitating interactive
 exchange between
 participants


AHG, Inc.       (814)867-3200   www.ahg.com
Knowledge Management Meets
      Collaboration and Social Media
  ●   Collaboration Benefits

  ●   Active participants ->
      more engagement &
      stimulus to use further
  ●   All knowledge captured
  ●   Peer feedback & advice

AHG, Inc.         (814)867-3200   www.ahg.com
Knowledge Management Meets
     Collaboration and Social Media
 ●   Incorporating Collaboration & Social
     Media into Knowledge Management

     How do you incorporate
     collaboration tools into
     your KMS in a productive
     and efficient way?


AHG, Inc.        (814)867-3200       www.ahg.com
Knowledge Management Meets
  Collaboration and Social Media




AHG, Inc.   (814)867-3200   www.ahg.com
Knowledge Management Meets
     Collaboration and Social Media
 ●   Incorporating Collaboration & Social
     Media into Knowledge Management
     How do you ensure
     employees collaborate
     on a work task, not
     socialize about latest
     football match?


AHG, Inc.         (814)867-3200      www.ahg.com
Knowledge Management Meets
  Collaboration and Social Media



            Your Docs:




AHG, Inc.         (814)867-3200   www.ahg.com
Knowledge Management Meets
  Collaboration and Social Media



       Google Apps:




AHG, Inc.       (814)867-3200   www.ahg.com
Knowledge Management Meets
  Collaboration and Social Media




AHG, Inc.   (814)867-3200   www.ahg.com
Knowledge Management Meets
  Collaboration and Social Media




AHG, Inc.   (814)867-3200   www.ahg.com
Knowledge Management Meets
  Collaboration and Social Media




AHG, Inc.   (814)867-3200   www.ahg.com
Knowledge Management Meets
      Collaboration and Social Media
  ●   Requirements


      Make it wiki style so
      that everyone is able to
      contribute



AHG, Inc.         (814)867-3200   www.ahg.com
Knowledge Management Meets
      Collaboration and Social Media
  ●   Requirements


      Provide tools and
      opportunity to discuss /
      comment on information
      in KMS


AHG, Inc.         (814)867-3200   www.ahg.com
Knowledge Management Meets
      Collaboration and Social Media
  ●   Requirements


      Incorporate existing
      tools with ability to
      collaborate and re-use
      existing documents
                                  +
AHG, Inc.         (814)867-3200   www.ahg.com
Knowledge Management Meets
      Collaboration and Social Media
  ●   Requirements


      Use virtual worlds to
      collaborate on work-related
      tasks (example: cKM)



AHG, Inc.         (814)867-3200     www.ahg.com

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Knowledge management meets collaboration and social media

  • 1. Knowledge Management Meets Collaboration and Social Media ● Alex Heiphetz, Ph.D. ● Sveta Liberman AHG, Inc. (814)867-3200 www.ahg.com
  • 2. Knowledge Management Meets Collaboration and Social Media ● Knowledge management (KM) Maintaining, retaining, and sharing organization’s intellectual property, data, and records AHG, Inc. (814)867-3200 www.ahg.com
  • 3. Knowledge Management Meets Collaboration and Social Media ● Collaboration Bringing people together to achieve a common goal. Revolutionized by tools that transcend geography and scale. AHG, Inc. (814)867-3200 www.ahg.com
  • 4. Knowledge Management Meets Collaboration and Social Media ● Social Media Means of communication facilitating interactive exchange between participants AHG, Inc. (814)867-3200 www.ahg.com
  • 5. Knowledge Management Meets Collaboration and Social Media ● Collaboration Benefits ● Active participants -> more engagement & stimulus to use further ● All knowledge captured ● Peer feedback & advice AHG, Inc. (814)867-3200 www.ahg.com
  • 6. Knowledge Management Meets Collaboration and Social Media ● Incorporating Collaboration & Social Media into Knowledge Management How do you incorporate collaboration tools into your KMS in a productive and efficient way? AHG, Inc. (814)867-3200 www.ahg.com
  • 7. Knowledge Management Meets Collaboration and Social Media AHG, Inc. (814)867-3200 www.ahg.com
  • 8. Knowledge Management Meets Collaboration and Social Media ● Incorporating Collaboration & Social Media into Knowledge Management How do you ensure employees collaborate on a work task, not socialize about latest football match? AHG, Inc. (814)867-3200 www.ahg.com
  • 9. Knowledge Management Meets Collaboration and Social Media Your Docs: AHG, Inc. (814)867-3200 www.ahg.com
  • 10. Knowledge Management Meets Collaboration and Social Media Google Apps: AHG, Inc. (814)867-3200 www.ahg.com
  • 11. Knowledge Management Meets Collaboration and Social Media AHG, Inc. (814)867-3200 www.ahg.com
  • 12. Knowledge Management Meets Collaboration and Social Media AHG, Inc. (814)867-3200 www.ahg.com
  • 13. Knowledge Management Meets Collaboration and Social Media AHG, Inc. (814)867-3200 www.ahg.com
  • 14. Knowledge Management Meets Collaboration and Social Media ● Requirements Make it wiki style so that everyone is able to contribute AHG, Inc. (814)867-3200 www.ahg.com
  • 15. Knowledge Management Meets Collaboration and Social Media ● Requirements Provide tools and opportunity to discuss / comment on information in KMS AHG, Inc. (814)867-3200 www.ahg.com
  • 16. Knowledge Management Meets Collaboration and Social Media ● Requirements Incorporate existing tools with ability to collaborate and re-use existing documents + AHG, Inc. (814)867-3200 www.ahg.com
  • 17. Knowledge Management Meets Collaboration and Social Media ● Requirements Use virtual worlds to collaborate on work-related tasks (example: cKM) AHG, Inc. (814)867-3200 www.ahg.com