Day 1 Open SUNY Staff Panel Presentation: Open SUNY Lightning Round Annual conference for the SUNY online teaching and learning community of practice. https://commons.suny.edu/cotehub/ March 6-8, 2019, Syracuse, NY. Conference website: http://opensunysummit2019.edublogs.org/ Program: http://opensunysummit2019.edublogs.org/about/program/ Recordings: http://opensunysummit2019.edublogs.org/mediasite/ Materials: http://opensunysummit2019.edublogs.org/registration/materials/ Open SUNY Online Teaching: http://commons.suny.edu/cote/

1. Open SUNY
Lightning Round
March 6, 2019

2. Application Services
Harry Cargile

3. Paired Down List of Exciting Open SUNY Application Services Activities!
• Support Scope
• Ally for LMS
• Blackboard Learn Upgrades to Q2 2018
• How can I learn more and stay involved?

4. • Support Scope
• 40 Blackboard Learn
Production & Development
Sites

5. • Ally for LMS
• 33 Campuses
• 31 Blackboard Learn
• 2 Moodle
Ally-Vark (The Ally Aardvark)

6. • Blackboard Learn Upgrades to Q2
2018
• Attendance!
• Cloud Storage Integration
• Blackboard Instructor App: Assignment
Grading
• Ally WYSIWYG Content in Integration
Reports

7. • How can I learn more and stay
involved?
• Monthly LMS Admin Meetings
• Monthly Ally Open Discussion Meetings
• Blackboard Quarterlies (BBQs)
• Talk to me at the Open SUNY Summit

8. Campus Partnerships
Dan Feinberg

9. Help Campuses Ensure Quality
4
A+
5
üü
üü
6
7
Institution&
infrastructure
Students&faculty
2
3
1
National Quality
Framework for
Institutions
SUNY’s Signature
Program Standards
Campus level
Quality Assurance
Program level
Quality Assurance

10. Institutional Readiness
33 campuses have completed all sessions
3 campuses in process
500+ best practices identified

11. Enrollment Planning Roundtable
How does online learning fit within your strategic
plan? How can we help achieve those goals?
1. Growth aspirations
2. Economics of growth
3. Programs for growth
4. Marketing and enrollment strategies

12. Enrollment Planning Roundtable
16 campuses complete
4 campuses in process

13. Programs that exemplify the best of SUNY
online-enabled education

14. 20 Campuses
80 Degree Programs
• Health Care/Nursing
• Education
• Technology
• Business
• Emergency Management
• Finance
• Homeland Security
• STEM
• Literacy
• Public Affairs
• Hospitality
• Legal Studies
• Sport & Wellness

15. Open SUNY+ Program Benefits
- Opportunity to influence decision making
- Preferential listing on Program Navigator
- Subsidized access for Ally
- Market analysis and marketing consultation

16. Open SUNY Program Navigator

17. Open SUNY Program Navigator
586 programs
40,401 unique prospects
56,692 leads

18. Please Download Your Leads!

19. Open SUNY Course Navigator

20. Student Supports
Michele Forte

21. Goals for Student Supports Initiatives
• Elevate campus awareness for supports for online students
• Provide a baseline starting point for all campuses with an eye
on aligning on-campus and online supports
• Facilitate Communities of Practices to encourage sharing of
best practices
• Enhance the online student experience

22. Signature Elements of Student Supports
• Concierge Model: One Point of Contact > CPD led
Concierge Certificate in process
• Online Student Readiness > SUNY homegrown solution is
in first phase of development
• Online Orientation
• Online Tutoring
• Early Alerts > CoP in Cohort 3 > 32 Campuses

23. Campuses in Project

24. Communication &
Community Engagement
Erin Maney

25. Open SUNY Website
https://online.suny.edu/main.php
Contact Erin Maney with feedback: erin.maney@suny.edu

26. Impact Analyst
Kristyn Muller

27. Impact Analyst
Progress Challenges Opportunities
• Resolved several course type
data discrepancies
• Increased data awareness and
compliance (presentations at
AIRPO & SUNYRA)
• Added Online Student Intent
indicator (Fall 2017)
• Continue to improve Campus
Dashboards (Tableau)
• BI Dashboards in progress
• Published two Impact Reports
• Campus Satisfaction Survey
(Spring 2017 and 2018)
• Campus Info Survey (Summer
2017 and 2018)
• Conversations about Open
SUNY research agenda
• Still need better campus
reporting (Online Student Intent)
• SUNY-level data is delayed
• Lead-to-applicant data collection
is still manual
• Inconsistent information
regarding online programs due
to multiple sources and rolling
process
• Limited/inconsistent nation-wide
data definitions and collection
methods
• Involvement in national dialogue
(through conferences, working
groups, publications, etc.)
• SUNY Sys Admin’s new survey
platform can be used for
assessment and/or research
• Slate should help us better
understand lead-to-applicant
conversion rates
• SUNY Online may give us an
opportunity to design a better data
infrastructure / have easier access
to data

28. Online Teaching
Alexandra Pickett

29. HelpDesk
Mike Walker
Addie Dunham

30. Open SUNY Support Services HelpDesk
• Mike Walker, Open SUNY HelpDesk Manager
• Matt Casalinuovo, Open SUNY Assistant HelpDesk Manager
• Lori Palmer, Open SUNY Senior HelpDesk Analyst
• Marcia Malone-Ray, Open SUNY HelpDesk Analyst
• Jamie Frankenfield, Open SUNY HelpDesk Analyst
• Nina Santiago, Open SUNY HelpDesk Analyst
• Addie Dunham, Open SUNY HelpDesk Analyst
• Bren Price, Open SUNY HelpDesk Analyst
• Two Student Assistants

31. Fun facts
All HelpDesk Analysts have college degrees.
More than half have or are working on their
Masters degrees.
In 2011-2012 Academic year, 20% of contacts
were faculty and staff.
In 2017-2018 academic year, it was 42%.
Since the implementation of Footprints in
October 2008, the HelpDesk has recorded more
than 282,000 tickets!

32. Top 12 requests in 2018 (25536 tickets)
Category Sub category Tickets
Course Related Issues Tests / Surveys / Pools 1556
Directed to Campus External - username/password 1405
Course Related Issues Assignment 1092
Browser/Connection Issues Cache/Cookies 953
Course Related Issues Discussions 927
Course Related Issues 3rd party applications 723
Directed to Campus Campus email / SIS account 716
Login Issues Password Reset 703
Grade Center Modification 608
Navigator Course Catalog 573
Directed to Campus No/wrong course 546
Course Design Issues Course Content modification 526

33. https://online.suny.edu/help/

34. http://commons.suny.edu/opensunysupport/

35. Open Education Resources Support – https//oer.suny.edu/

36. Cross Register Application Support

37. Technology Strategy
and Integration
Israel Washington

38. www.claritysoft.com
• Contacts Repository
• Organization Synergy
• Campus Relations
• Workflow Efficiency

39. Open SUNY Website – OPEN.SUNY.EDU

40. • Finance Portal
• CPD Points Application
• Open SUNY Course Navigator
• OLIS Search
Application Development

41. • IITG
• Faculty Readiness
• Institutional Readiness
• COTE Hub
• FACT2
WordPress Sites

42. Admin Updates
Kim Scalzo

43. Open SUNY
Brochures

44. Open SUNY
Impact Report

45. Open SUNY Service Level Agreement
- Campus Supports
- Faculty Supports
- Student Supports