Solutions get delivered all the time, but it is no secret that getting Business Users to adopt a solution is not automatically guaranteed. They have their own priorities and deadlines, and technology might only be the means to an end. But it doesn’t' have to be that way. When starting a new project User Adoption should be part of the conversation from day one to ensure that the solution will stick. In this session I am going to highlight common User Adoption challenges and provide strategies how to overcome them.
8. • What type of Industry?
• Which Version of Technology are we on?
Train
• What type of Training?
• Productivity Tools
• Solution specific
• Demo Success Stories
• Who’s the Audience?
• Delivery
• Lunch & Learn Sessions
• Team Training Sessions
• Tutorials & User Manuals
Tech Acumen? Or Lack thereof?
KEEP GIVING | BE CONSISTENT
9. Missed Target
• Focus on Solution rather than Need
• Original Need changed
• Priorities changed
Engage
• Thorough solicitation of requirements
• Dream big, and start small
• Implement in phases
• Keep communicating / regular check ins
STAY IN TOUCH
10. Communication
• Was there any communication?
• What was communicated?
• Was the right audience targeted?
Interact
• Stay in control of communication
• What / Why / When
• Communicate often
• Use Different Means
• Provide Feedback Mechanism
WHAT’S IN IT FOR THEM
11. Support
• Delivered but not trained?
• Was Support considered / planned?
• Was the Support team trained?
Empower
• Inform & Train your Support team in time
• Train: Wiki & FAQs
• 1:1, small group, large group
• Internal User Group / “Champions” Program
REWARD
12. Exec Support
• Does it exist? In theory or practice?
• At what level?
Solicit
• Have the conversation
• With Manager AND Executive
• Turn them into advocates
• Provide ROI (Measure & Analyze)
CONTINUE THE CONVERSATION
13. Company Culture
• We’ve always done it that way
• It’s new and shiny – bring it on
• Siloed vs. cross-functional
• Transparent?
• Individual vs. structured processes?
• Clearly Set Company Goals?
BE MINDFUL
20. Don‘t forget to visit our sponsors who
made this day possible!
Thankyou!
21. Resource Links
• Mind Mapping
• https://www.skyword.com/contentstandard/creativity/how-mind-maps-
apply-brain-science-to-creativity/
• ROI by Sarah Haase
• https://blog.splibrarian.com/2014/07/02/land-of-confusion/
• Innovation Games
• https://blog.splibrarian.com/2015/11/30/innovation-games/
• http://www.innovationgames.com
• On Change
• https://www.kotterinternational.com/research-and-perspectives/
Big Effort on Solution
Delivered it – this is how you feel, right?
What Type of Industry?
Make up of work force
Manufacturing
Services
What Version of Technology are we on?
SP2010 / 2013 to O365 can be hard
Desktops vs. Laptops
Outlook / OneNote – pulled in Exchange Admins
PowerPoint – brought in Marketing and tied in branding
Break down potential silos
Solicitation of requirements:
Innovation Games
Mind Mapping
Different Means:
Project Updates
Newsletter
Social Media
Demo a Success Story
Support is Community:
Volunteers
Office Hours
Center of Excellence
The heart of change is in emotions
Pride in ones work
Frustration about redundant tasks
Show – Don’t Tell