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HARVARD BUSINESS SCHOOL CLUB 
OF WASHINGTON DC 
ENTREPRENEURSHIP ROUNDTABLE 
WEBINAR SERIES FOR NATIONAL 
UNIVERSITY STARTUP COMPETITION 
INTRODUCTION TO INNOVATIVE 
STRATEGIES FOR ENTREPRENEURS SERIES 
March 10, 2009 WEBINAR
THIS WEBINAR SERIES - OUR APPROACH 
Our Objective: 
• To make participants in the competition aware of 
cutting edge approaches to conceiving and 
launching new ventures 
Our Target Audience: 
• University researchers who are considering 
launching new ventures 
• Calendar: 
– January 27/09: A presentation of Some Traditional Basic 
Elements for Venture Development 
– February 9/09: An Overview of Disruptive Innovation 
Strategy 
– Today/March 10/09: An Overview of Blue Ocean Strategy
TODAY’S SESSION 
Blue Ocean Strategy: 
This new thinking makes it possible for innovative 
entrepreneurs to increase their chances for success and 
the extent of potential success. It includes: 
• Insights about the innovative positioning of new 
ventures; and 
• Tools to make it possible. 
To help you: 
• Modify your business model, 
• Re-orient your product or service, 
• Change the borders of your target market, and 
• More effectively carry out your venture.
CUSTOMER ORIENTATION 
• A distinctive aspect of Blue Ocean Strategy is 
that: 
• instead of looking to serve existing prime 
customers in the existing market place, 
- it is largely concerned with modifying a 
product or service offering, and 
- establishing new market space by targeting 
dissatisfied customers and non-customers, 
the potential customers for the new venture.
THE POTENTIAL IMPACT OF BLUE OCEAN 
What interests me most about Blue Ocean is that it 
gives you a path to find and implement a winning 
formula for your business model: 
• with improved understanding of the way that 
markets work; along with 
• methods of analysis, and tools for 
strategy implementation
BLUE OCEAN BACKGROUND 
• This discipline has been developed by W.Chan Kim and 
Renée Mauborgne, professors at INSEAD, who are co-authors 
of the book, Blue Ocean Strategy, and are co-directors 
of the Blue Ocean Institute. 
• Blue Ocean Strategy provides an approach to conceiving 
ventures that allows you to reconfigure your product or 
service offering and its market. 
• The discipline began with the study of successful strategic 
moves by many businesses in many different industries 
over the years - everything from Henry Ford’s Model T to 
the Cirque de Soleil.
THE KEY TO BLUE OCEAN STRATEGY 
• Its principal objective is to make it possible to reconfigure and 
implement a new business model in order: 
• to leave a highly-contested market (a “Red Ocean” with blood in the 
water); and 
• create new market space without effective competition (a “Blue 
Ocean”). 
• The Blue Ocean approach makes use of a process called “value 
innovation” in which you: 
• look at the elements of a product or service offering on which ventures 
in the industry compete, and 
• determine elements that can be: 
– Eliminated, 
– Reduced, 
– Improved, and 
– Added
• Doing value innovation is not simple, but there is 
an excellent systematic approach and there are 
tools to help you: 
• Modify your product/service offering; 
• Change the market borders of your business 
model; and 
• Implement your strategy – with execution methods 
to incorporate into it.
PRESENTERS 
• Mario Castaneda Director of the Boston Office of 
StratX (mario.castaneda@StratX.com) 
• Marshall Maglothin, COO of Inpatient Specialists, 
and President of Blue Oak Consulting 
(mmaglothin@medaxiom.com) 
• Bob Kolodney, serial entrepreneur and moderator 
of the Entrepreneurship RoundTable of the 
Harvard Business School Club of Washington, DC 
(bobko@post.harvard.edu)
10 
BLUE OCEAN STRATEGY 
© 
From www.StratX.com
Blue Ocean Strategy: 
How to Create Uncontested Market Space and 
Make the Competition Irrelevant
RESEARCHING THE HISTORY 
OF BLUE OCEAN CREATION 
• Data: 150 blue ocean creations, more than 
30 industries, over 100 years (1880-2000) 
• Hotel, cinema, retail, airline, energy, computer, 
broadcasting, home construction, automobile, steel 
manufacturing, chemicals, cosmetics, software, etc. 
• Variables considered: industrial, 
organizational, strategic 
© Kim & Mauborgne 2005 – all rights reserved
Companies Have Achieved Substantially 
Higher Returns from Investments in Blue Oceans 
Business Launch 
Revenue Impact 
Profit Impact 
Red Oceans 
Market-Competing Business Launches 
Blue Oceans 
Market-Creating Business Launches 
© Kim & Mauborgne. All Rights Reserved. 13
Industry History Teaches Us That: 
Blue oceans are not about technology innovation per se 
Incumbents often create blue oceans - and usually within 
their core businesses 
Company and industry are the wrong unit of analysis 
Creating blue oceans builds brands 
© Kim & Mauborgne. All Rights Reserved.
Red Ocean Versus Blue Ocean Strategy 
Red Ocean Strategy Blue Ocean Strategy 
Create uncontested market space 
Compete in existing market space 
Beat the competition 
Exploit existing demand 
Make the value-cost trade-off 
Make the competition irrelevant 
Create and capture new demand 
Break the value-cost trade-off 
Align the whole system of a firm’s 
activities with its strategic choice of 
differentiation or low cost 
Align the whole system of a firm’s 
activities with its strategic choice of 
differentiation and low cost 
© Kim & Mauborgne 2005 – all rights reserved
Value Innovation: 
The simultaneous pursuit of differentiation and low cost 
Cost 
Blue 
Ocean 
Strategy 
Eliminate 
Reduce 
Raise 
Create 
Cost 
Buyer Value 
Value 
© Kim & Mauborgne. All Rights Reserved.
VALUE INNOVATION 
Value Innovation is the cornerstone of blue ocean strategy. Value 
innovation is the simultaneous pursuit of differentiation and low cost. 
Value innovation focuses on making the competition irrelevant by 
creating a leap of value for buyers and for the company, thereby opening 
up new and uncontested market space. Because value to buyers comes 
from the offering’s utility minus its price, and because value to the 
company is generated from the offering’s price minus its cost, value 
innovation is achieved only when the whole system of utility, price and 
cost is aligned. 
In the Blue Ocean Strategy methodology, the Four Actions Framework 
and ERRC grid assist managers in breaking the value-cost tradeoff by 
answering the following questions: 
What factors can be eliminated that the industry has taken for granted? 
What factors can be reduced well below the industry’s standard? 
What factors can be raised well above the industry’s standard? 
What factors can be created that the industry has never offered? 
© Kim & Mauborgne 2005 – all rights reserved
Four Actions Framework 
Reduce 
Which factors should 
be reduced well below 
the industry’s 
standard? 
A 
New 
Value 
Curve 
Eliminate 
W h ic h fa c tors that the 
industry takes for 
granted should be 
eliminated ? 
Raise 
Which factors should 
be raised well above 
the industry’s 
standard? 
Create 
Which factors should 
be created that the 
industry has never 
offered? 
© Kim & Mauborgne 2005 – all rights reserved
FOUR ACTIONS FRAMEWORK 
To reconstruct buyer value elements in crafting a new value 
curve, we use the Four Actions Framework. 
As shown in the diagram above, to break the trade-off 
between differentiation and low cost and to create a new 
value curve, there are four key questions to challenge an 
industry's strategic logic and business model: 
• Which of the factors that the industry takes for granted 
should be eliminated? 
• Which factors should be reduced well below the industry's 
standard? 
• Which factors should be raised well above the industry's 
standard? 
• Which factors should be created that the industry has never 
offered? © Kim & Mauborgne 2005 – all rights reserved
ERRC Grid: 
EElliimmiinnaattee RRaaiissee 
Which factors can you 
eliminate that your industry 
has long competed on? 
List those factors here… 
Which factors should be 
raised well above the 
industry’s standard? 
List those factors here… 
RReedduuccee CCrreeaattee 
Which factors should be 
reduced below above the 
industry’s standard? 
List those factors here… 
Which factors should be 
created that the industry has 
never offered? 
List those factors here… 
© Kim & Mauborgne 2005 – all rights reserved
ERRC GRID The Eliminate-Reduce-Raise-Create Grid (ERRC) is complementary to 
the four actions framework. It pushes companies not only to ask all four 
questions in the four actions framework but also to act on all four to 
create a new value curve, essential for unlocking a new blue ocean. 
By driving companies to fill in the grid with the actions of eliminating and 
reducing as well as raising and creating, the grid gives companies four 
immediate benefits: 
• It pushes them to simultaneously pursue differentiation and low cost to 
break the value-cost trade off. 
• It immediately flags companies that are focused only on raising and 
creating and thereby lifting the cost structure and often over-engineering 
products and services - a common plight in many 
companies. 
• It is easily understood by managers at any level, creating a high level of 
engagement in its application. 
• Because completing the grid is a challenging task, it drives companies 
to robustly scrutinize every factor the industry competes on, making 
them discover the range of implicit assumptions they make 
unconsciously in competing. © Kim & Mauborgne 2005 – all rights reserved
© Kim & Mauborgne 2005 – all rights rese rved
THE STRATEGY CANVAS 
The strategy canvas is the central diagnostic and action framework for 
building a compelling blue ocean strategy. The horizontal axis captures 
the range of factors that the industry competes on and invests in, and 
the vertical axis captures the offering level that buyers receive across 
all these key competing factors. 
The strategy canvas serves two purposes: 
• Firstly, it captures the current state of play in the known market 
space. This allows you to understand where the competition is 
currently investing and the factors that the industry competes on. 
• Secondly, it propels you to action by reorienting your focus: 
- from competitors to alternatives; and 
- from customers to non customers of the industry. 
The value curve is the basic component of the strategy canvas. It is a 
graphic depiction of a company's relative performance across its 
industry's factors of competition. 
As you can see on the diagram above, what makes a good value curve 
is focus, divergence as well as a compelling tagline. 
© Kim & Mauborgne 2005 – all rights reserved
The US Wine Industry 
Premium Wines 
Budget Wines 
hi 
lo 
offering level 
Wine 
range 
Vineyard 
prestige 
and legacy 
Aging 
quality 
Above-the-line 
marketing 
Price 
Use of enological 
terminology and 
distinctions in wine 
communication 
Wine 
complexity 
© Kim & Mauborgne 2005 – all rights reserved
Eliminate-Reduce-Raise-Create Grid: 
[The case of yellow tail] 
EElliimmiinnaattee RRaaiissee 
Enological terminology 
and distinctions 
Aging qualities 
Above-the-line marketing 
Price versus budget wines 
Retail store involvement 
RReedduuccee CCrreeaattee 
Wine complexity 
Wine range 
Vineyard prestige 
Easy drinking 
Ease of selection 
Fun and adventure 
© Kim & Mauborgne 2005 – all rights reserved
Result: Strategy Canvas [of yellow tail] 
Premium Wines 
[yellow tail] 
Budget Wines 
Easy 
drinking 
Ease of 
selection 
Fun & 
Adventure 
hi 
lo 
offering level 
Wine 
range 
Vineyard 
prestige 
and legacy 
Aging 
quality 
Above-the-line 
marketing 
Price 
Use of enological 
terminology 
and distinctions 
in wine 
communication 
Wine 
complexity 
© Kim & Mauborgne 2005 – all rights reserved
THREE TIERS OF NON-CUSTOMERS 
© Kim & Mauborgne 2005 – all rights reserved
THREE TIERS OF NON-CUSTOMERS 
Typically, to grow their share of a market, companies strive to retain and 
expand existing customers. This often leads to finer segmentation and 
greater tailoring of offerings to better meet customer preferences. The 
more intense the competition is, the greater, on average, is the resulting 
customization of offerings. As companies compete to embrace customer 
preferences through finer segmentation, they often risk creating too-small 
target markets. 
To maximize the size of their blue oceans, companies need to take a 
reverse course. Instead of concentrating on customers, they need to look 
to noncustomers. And instead of focusing on customer differences, they 
need to build on powerful commonalities in what buyers value. That 
allows companies to reach beyond existing demand to unlock a new 
mass of customers that did not exist before. 
Although the universe of noncustomers typically offers big blue ocean 
opportunities, few companies have keen insight into who noncustomers 
are and how to unlock them. To convert this huge latent demand into real 
demand in the form of thriving new customers, companies need to 
deepen their understanding of the universe of noncustomers. 
© Kim & Mauborgne 2005 – all rights reserved
THREE TIERS OF NON-CUSTOMERS- CONT 
• There are three tiers of noncustomers that can be transformed into 
customers. They differ in their relative distance from your market. 
• The first tier of noncustomers is closest to your market. They sit on the 
edge of the market. They are buyers who minimally purchase an 
industry’s offering out of necessity but are mentally noncustomers of 
the industry. They are waiting to jump ship and leave the industry as 
soon as the opportunity presents itself. However, if offered a leap in 
value, not only would they stay, but also their frequency of purchases 
would multiply, unlocking enormous latent demand. 
• The second tier of noncustomers is people who refuse to use your 
industry’s offerings. These are buyers who have seen your industry’s 
offerings as an option to fulfill their needs but have voted against 
them. 
• The third tier of noncustomers is farthest from your market. They are 
noncustomers who have never thought of your market’s offerings as 
an option. 
By focusing on key commonalities across these noncustomers and 
existing customers, companies can understand how to pull them into 
their new market. 
© Kim & Mauborgne 2005 – all rights reserved
Six Paths to Blue Ocean Strategy 
The Six Conventional Boundaries of Competition 
To 
Creating 
Across 
From 
Competing 
Within 
Industry 
Strategic group 
Buyer group 
Scope of product or service 
offering 
Functional-emotional 
orientation of an industry 
Time 
© Kim & Mauborgne. All Rights Reserved.
6 PATHS: Allows Exploration Outside of 
Traditional Boundaries 
Path 1 - Industry 
What are the alternative industries to your industry? 
Why do buyers trade across to them? 
NTT DoCoMo, Federal Express, Southwest Airlines, NetJets 
Path 6 - Time 
What trends have a high probability of impacting your industry, are 
irreversible, and evolving in a clear trajectory? How will these 
trends impact your industry? Given this, how can you open up 
unprecedented customer utility? 
Apple Music, Cisco Systems, CNN, 
HBO’s “Sex and the City” 
© Kim & Mauborgne. All Rights Reserved. 
Path 2 – Strategic Group 
What are the strategic groups in your industry? 
Why do buyers trade up for the higher group, and why 
do they trade down for the lower one? 
Polo Ralph Lauren, Curves, Sony Walkman, Toyota Lexus 
Path 3 - Buyer Group 
What is the chain of buyers in your industry? 
Which buyer group does your industry typically focus on? 
If you shifted the buyer group of your industry, 
how can you unlock new value? 
Novo Nordisk, Bloomberg Terminals, Canon Copiers, Philips Alto 
Path 4 - Scope of product or service offering 
What is the context in which your product or service is used? 
What happens before, during, and after? Can you identify the pain 
points? How can you eliminate these pain points through a 
complementary product or service offering? 
Borders and Barnes & Noble, Dyson Vacuum Cleaners, Kinépolis 
Kiné-kids, Zenick Salick’s Cancer Centers 
Path 5 - Functional-emotional orientation of an industry 
Does your industry focus on functionality or emotional appeal? If 
you compete on emotional appeal, what elements can you strip out 
to make it functional? If you compete on functionality, what 
elements can be added to make it more emotional? 
Starbucks, QB House, Direct Line Group, Pfizer’s Viagra
Sequence of 
Blue Ocean 
Strategy 
© Kim & Mauborgne 2005 – all rights reserved 
e
PMS MAP 
© Kim & Mauborgne 2005 – all rights reserved
PMS MAP 
A useful exercise for a corporate management team pursuing 
profitable growth is to plot the company's current and planned 
portfolios on the pioneer-migrator-settler (PMS) map. 
For the purpose of the exercise, settlers are defined as me-too 
businesses, migrators are business offerings better than most in the 
marketplace, and a company's pioneers are the businesses that offer 
unprecedented value. 
These are your blue ocean strategies, and are the most powerful 
sources of profitable growth. They are the only ones with a mass 
following of customers. 
If both the current portfolio and the planned offerings consist mainly 
of settlers, the company has a low growth trajectory, is largely 
confined to red oceans, and needs to push for value innovation. 
Although the company might be profitable today as its settlers are 
still making money, it may well have fallen into the trap of 
competitive benchmarking, imitation, and intense price competition. 
© Kim & Mauborgne 2005 – all rights reserved
PMS MAP - CONT 
If current and planned offerings consist of a lot of migrators, reasonable 
growth can be expected. But the company is not exploiting its potential 
for growth, and risks being marginalized by a company that value-innovates. 
In our experience the more an industry is populated by 
settlers, the greater the opportunity to value-innovate and create a blue 
ocean of new market space. 
This exercise is especially valuable for managers who want to see beyond 
today's performance. Revenue, profitability, market share, and customer 
satisfaction are all measures of a company's current position. Contrary to 
what conventional strategic thinking suggests, those measures cannot 
point the way to the future; changes in the environment are too rapid. 
Today's market share is a reflection of how well a business has 
performed historically. 
Clearly, what companies should be doing is shifting the balance of their 
future portfolio toward pioneers. That is the path to profitable growth. 
The PMS map above depicts this trajectory, showing the scatter plot of a 
company's portfolio of businesses, where the gravity of its current 
portfolio of twelve businesses, expressed as twelve dots, shifts from a 
preponderance of settlers to a stronger balance of migrators and 
pioneers. © Kim & Mauborgne 2005 – all rights reserved
FOUR HURDLES TO STRATEGY EXECUTION 
© Kim & Mauborgne 2005 – all rights reserved
FOUR HURDLES TO STRATEGY EXECUTION 
Once a company has developed a blue ocean strategy with a 
profitable business model, it must execute it. The challenge of 
execution exists, of course, for any strategy. Companies, like 
individuals, often have a tough time translating thought into action 
whether in red or blue oceans. 
The challenges managers face are steep. They face four hurdles: 
• A cognitive hurdle. waking up employees to the need for a 
strategic shift. Red oceans may not be the paths to future 
profitable growth, but they feel comfortable to people and may 
have even served an organization well until now, so why rock the 
boat? 
• Limited resources. The greater the shift in strategy, the greater it is 
assumed are the resources needed to execute it. But many 
companies find resources in notoriously short supply 
• Motivation. How do you motivate key players to move fast and 
tenaciously to carry out a break from the status quo? 
• Politics. As one manager put it, “In our organization you get shot 
down before you stand up.” 
© Kim & Mauborgne 2005 – all rights reserved
FOUR HURDLES TO STRATEGY EXECUTION - CONT 
Although all companies face different degrees of these hurdles, and many may 
face only some subset of the four - knowing how to triumph over them is key to 
attenuating organizational risk. 
To achieve this effectively, however, companies must abandon perceived wisdom 
on effecting change. Conventional wisdom asserts that the greater the change, 
the greater the resources and Time you will need to bring about results. 
Instead, you need to flip conventional wisdom on its head using what we 
call tipping point leadership. Tipping point leadership allows you to overcome 
these four hurdles fast and at low cost while winning employees’ backing in 
executing a break from the status quo. 
The key questions answered by tipping point leaders are as follows: 
• What factors or acts exercise a disproportionately positive influence – 
• On breaking the status quo? 
• On getting the maximum bang out of each buck of resources? 
• On motivating key players to aggressively move forward with change? 
• On knocking down political roadblocks that often trip up even the best 
strategies? 
By single mindedly focusing on points of disproportionate influence, tipping point 
leaders can topple the four hurdles that limit execution of blue ocean strategy. 
They can do this fast and at low cost. © Kim & Mauborgne 2005 – all rights reserved
FAIR PROCESS 
• Engagement 
• Explanation 
• Expectation 
Clarity 
© Kim & Mauborgne 2005 – all rights reserved
FAIR PROCESS • Engagement 
• Explanation 
• Expectation 
Clarity 
What is fair process? 
Fair process builds execution into strategy by 
creating people's buy-in up front. When fair process is 
exercised in the strategy making process, people trust 
that a level playing field exists. This inspires them to 
cooperate voluntarily in executing the resulting 
strategic decisions. 
There are three mutually reinforcing elements that 
define fair process: engagement, explanation, and 
clarity of expectation. 
Whether people are senior executives or shop 
employees, they all look to these elements. We call 
them the three Ε principles of fair process. 
© Kim & Mauborgne 2005 – all rights reserved
FAIR PROCESS - CONT 
• Engagement 
• Explanation 
• Expectation 
Clarity 
The Three Principles of Fair Process 
Engagement 
Engagement means involving individuals in the strategy decisions 
that affect them by asking for their input and allowing them to refute 
the merits of one another’s ideas and assumptions. 
Encouraging refutation communicates management’s respect for 
individuals and their ideas. Encouraging refutation sharpens 
everyone’s thinking and builds better collective wisdom. 
Engagement results in better strategic decisions by management and 
greater commitment from all involved to execute those decisions 
© Kim & Mauborgne 2005 – all rights reserved
FAIR PROCESS - CONT 
• Engagement 
• Explanation 
• Expectation 
Clarity 
The Three Principles of Fair Process 
Explanation 
Explanation means that everyone involved and affected should 
understand why final strategic decisions are made as they are. 
An explanation of the thinking that underlies decisions makes people 
confident that managers have considered their opinions and have 
made decisions impartially in the overall interests of the company. 
An explanation allows employees to trust managers’ intentions even 
if their own ideas have been rejected. It also serves as a powerful 
feedback loop that enhances learning. 
© Kim & Mauborgne 2005 – all rights reserved
FAIR PROCESS - CONT • Engagement 
• Explanation 
• Expectation 
Clarity 
The Three Principles of Fair Process 
Expectation Clarity 
Expectation clarity requires that after a strategy is set, managers 
state clearly the new rules of the game. Although expectations may 
be demanding, employees should know up front what standards they 
will be judged by and the penalties for failure. 
When people clearly understand what is expected of them, political 
jockeying and favoritism are minimized, and people can concentrate 
on executing the strategy rapidly. 
========================================================================== 
Taken Together these criteria collectively lead to judgments of fair 
process. This is important because any subset of the three does not 
create judgments of fair process. 
© Kim & Mauborgne 2005 – all rights reserved
© Kim & Mauborgne 2005 – all rights rese rved
CONVENTIONAL WISDOM 
VS 
TIPPING POINT LEADERSHIP 
The conventional theory of organizational change rests on 
transforming the mass. So change efforts are focused on 
moving the mass, requiring steep resources and long time 
frames — luxuries few executives can afford. 
Tipping point leadership, by contrast, takes a reverse course. 
To change the mass it focuses on transforming the extremes: 
the people, acts, and activities that exercise a 
disproportionate influence on performance. 
By transforming the extremes, tipping point leaders are able 
to change the core fast and at low cost to execute their new 
strategy. 
© Kim & Mauborgne 2005 – all rights reserved
TOOLS OF TIPPING POINT LEADERSHIP 
In carrying out tipping point management, several 
approaches help to make it happen: 
• Providing first-hand experience of conditions and 
problems 
• Using a “Consigliore” 
• Leveraging “Angels” and Silencing “Devils” 
• Using “Kingpins” 
• Using “Fishbowls” 
• Identifying and Addressing Hot Spots and Cold Spots 
• Horse-trading for Resources 
• Atomizing
Minimizing Risks & Maximizing Opportunities 
in Formulating and Executing Blue Ocean Strategy 
Formulation Risks 
Execution Risks 
Formulation Principles 
Reconstruct market boundaries 
Focus on the big picture, not 
the numbers 
Execution Principles 
Search Risk 
Reach beyond existing demand 
Get the strategic sequence right 
Overcome key organizational 
hurdles 
Build execution into strategy 
Planning Risk 
Scale Risk 
Business Model Risk 
Organizational Risk 
Management Risk 
© Kim & Mauborgne. All Rights Reserved.
THE MAIN THINGS TO TAKE AWAY 
FROM TODAY’ SESSION 
Blue Ocean Strategy is a well-developed coherent Discipline with great potential 
utility for Entrepreneurs 
• It emphases the reconfiguration of business models; 
• It concentrates on marginal customers and non-customers; 
• Its Objective is to create new uncontested market space for a reoriented 
product or service model 
• It incorporates “Value Innovation” 
• Value innovation involves four actions with respect to the elements of a 
product offering on which an industry competes: 
- Eliminate; 
- Reduce 
- Raise 
- Create 
• A Strategy Canvas shows a “Value Curve” - which should show focus, 
differentiation and a compelling tag line; 
• Your Blue Ocean Concept should be sequenced (Review: Buyer Utility, Pricing, 
Cost, Adoption Hurdles to be addressed) 
• Even a valid Blue Ocean Offering requires implementing change – which is 
challenging – and the Blue Ocean Discipline has tools to facilitate this (e.g. 
Fair Process, Tipping Point Management)
Q & A 
…………… 
Wrap-up
SUPPLEMENTAL CONSIDERATIONS – 
DRILLING DOWN 
We have presented an overview of Blue Ocean 
Strategy. You should be aware that the discipline 
contains additional tools to help you carry out 
various tasks. 
Here is a thumbnail sketch of tools for developing 
buyer utility and for doing strategic pricing – two 
particularly difficult challenges for Entrepreneurs
BUYER UTILITY CYCLE – 6 UTILITY LEVERS 
Consider The Six Stages of the Buyer Experience Cycle: 
Purchase – >Delivery – > Use – > Supplements – >Maintenance – >Disposal 
How long does 
it take to find a 
product you 
need? 
Is the place of 
purchase 
attractive and 
accessible? 
How secure is 
the transaction 
environment 
How rapidly can 
you make a 
purchase? 
How long does it 
take to get the 
product delivered? 
How difficult is it to 
unpack and install 
the new product? 
Do buyers have to 
arrange delivery 
themselves? If yes, 
how costly and 
difficult is this? 
Does the product 
require training 
or expert 
assistance? 
Is the product 
easy to store 
when not in use? 
How effective are 
the product’s 
features and 
functions? 
Does the product 
or service deliver 
far more power 
or options than 
required by the 
average user? Is 
it overcharged 
with bells and 
whistles? 
Do you need other 
products or 
services to make 
this product work? 
If so, how costly are 
they? 
How much time do 
they take? 
How much pain do 
they cause? 
How easy are they 
to obtain? 
Does the 
product 
require 
external 
maintenance? 
How easy is it 
to maintain 
and upgrade 
the product? 
How costly is 
maintenance? 
Does use of 
the product 
create waste 
items? 
How easy is it 
to dispose of 
the product? 
Are there legal 
or 
environmental 
issues in 
disposing of 
the product 
safely? 
How costly is 
disposal? 
© Kim & Mauborgne. All Rights Reserved 
At each stage consider Six Utility Levers: 
Customer Utility – Simplicity – Convenience – Risk Reduction – Fun/Image – Environmental Friendliness
Then use the Buyer Utility Map to find possible utility levers to use at 
each stage of the Buyer Experience Cycle: 
THE BUYER UTILITY MAP 
Purchase Delivery Use Supplements Maintenance Disposal 
Customer Productivity 
Simplicity 
Convenience 
Risk Reduction 
Fun/Image 
Environmental 
Friendliness 
© Kim & Mauborgne. All Rights Reserved
THEN UNCOVER (AND TRY TO RESOLVE) 
THE BLOCKS 
TO EACH POSSIBLE UTILITY LEVER 
Purchase Delivery Use Supplements Maintenance Disposal 
Customer Productivity In which stage are the biggest blocks to Customer Productivity? 
Simplicity: In which stage are the biggest blocks to Simplicity? 
Convenience: In which stage are the biggest blocks to Convenience? 
Risk Reduction: In which stage are the biggest blocks to Risk Reduction? 
Fun/Image: In which stage are the biggest blocks to Fun/Image? 
Environmental 
Friendliness: In which stage are the biggest blocks to Environmental 
Friendliness? 
© Kim & Mauborgne. All Rights Reserved
IN DOING STRATEGIC PRICING 
YOU CAN USE 
THE PRICE CORRIDOR OF THE MASS 
Step 1: Identify the price 
Corridor of the mass 
Three alternative product/service types: 
Different form 
Same Different form, and function, 
form same function same objective 
Size of circle is proportional to 
number of buyers that product/service 
attracts 
© Kim & Mauborgne. All Rights Reserved 
Upper-level pricing 
Mid-level pricing 
Lower-level pricing 
Step 2: Specify a price 
level within the corridor 
High degree of legal and resource 
protection 
Difficult to imitate 
Some degree of legal and 
resource protection 
Low degree of legal and resource 
protection 
Price Corridor 
of the Mass
DON’T FORGET ABOUT THE 
IMPLEMENTATION TOOLS: 
• BLUE OCEAN STRATEGY PROVIDES THE CONCEPTS AND TOOLS 
TO CRAFT BUSINESS MODELS THAT HAVE A HIGH POTENTIAL FOR 
SUCCESS. 
• THE IMPLEMENTATION APPROACHES OF BOS ARE ALSO WELL 
WORTH MASTERING FOR ENTREPRENEURS BECAUSE THEY DEAL 
WITH CARRYING OUT CHANGE. 
• THERE ARE POWERFUL PSYCHOLOGICAL AND HUMAN NATURE 
FORCES BEHIND TIPPING POINT MANAGEMENT AND FAIR 
PROCESS. 
•USING THEM EFFECTIVELY CAN MAKE IT POSSIBLE: 
- TO OVERCOME RESISTANCE; 
- EXECUTE EFFECTIVELY WITH LIMITED RESOURCES; 
- AVOID HALF-HEARTED EFFORTS; AND 
- MAKE POSSIBLE TEAMWORK WITH THE FULL 
ENTHUSIASM, ENERGY, RESOURCEFULNESS AND 
INITIATIVE THAT MAKE THINGS HAPPEN.
THE MAIN THINGS TO TAKE AWAY 
FROM THIS WEBINAR SERIES 
• Entrepreneurship is challenging; 
• The business plan is important and useful; 
• Making adjustments as you go along is the key to real success. 
• Entrepreneurship is not an ivory tower activity; 
• Customers’ needs should be your needs; 
• You need to learn how to sell; 
• You need to know how to break-even, and you need to manage your 
cash; 
• You should be on the lookout for a winning formula for your business; 
• Disruptive Innovation and Blue Ocean Strategy can help you improve 
the likelihood and the extent of success for your venture; 
• The needs of non-customers may be as important, or more important, 
to you as existing customers of an industry; 
• The insights and tools developed by Clayton Christensen, W. Chan 
Kim, and Renée Mauborgne and their collaborators can make a big 
difference to entrepreneurs, and we are all in their debt.
RESOURCES FOR THIS SESSION 
• Overview information about Blue Ocean strategy at 
www.blueoceanstrategy.com , particularly the diagrams in the BOS 
tools section (found under “About Blue Ocean Strategy) and the 
summaries (found under “Press Resources” and elsewhere) 
• Book: Blue Ocean Strategy by W. Chan Kim and Renee Mauborgne – 
Professors at INSEAD and Co-Directors of the Blue Ocean Institute 
• Blue Ocean Simulation Software by StratX (www.stratx.com) 
MOST OF THE MATERIALS FOR THIS 
SESSION – INCLUDING ALL OF THE DIAGRAMS – 
COME FROM THE BLUE OCEAN WEBSITE AND 
BOOK. 
WE THANK PROFESSORS KIM AND 
MAUBORGNE FOR THEIR USE
RESOURCES FOR THIS WEBINAR SERIES 
• Overall: Wiki Statement for the Entrepreneurship Round Table 
Innovative Strategies for Entrepreneurs Best Practices Initiative – 
posted at the website of the Harvard Business School Club of 
Washington DC (www.hbsclubwdc.net) on the Entrepreneurship tab 
• For the January 27 session: The materials at website of Steven Brandt, 
www.scbrandt.com – particularly Entrepreneuring: The Ten 
Commandments and Profit Mechanics (in the "Building a Business" 
section; 
• For the February 9 session: Various information on disruptive 
innovation strategy at the Innosight website, www.innosight.com, and 
the book, The Entrepreneur's Guide to Growth, (as well as The 
Innovator's Dilemma, the Innovator’s Solution and Seeing What's Next) 
• For the March 10 session: Overview information about Blue Ocean 
strategy at www.blueoceanstrategy.com , particularly the diagrams in 
the BOS tools section (under “About Blue Ocean Strategy”) and the 
book, Blue Ocean Strategy, as well about Blue Ocean concepts, 
simulation and certification at www.stratx.com
COMMUNICATIONS 
• Mario Castaneda – mario.castaneda@StratX.com 
• Marshall Maglothin – maglothin@medaxiom.com 
• Bob Kolodney – bobko@post.harvard.edu

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HBS Club Webinar Overview of Blue Ocean Strategy

  • 1. HARVARD BUSINESS SCHOOL CLUB OF WASHINGTON DC ENTREPRENEURSHIP ROUNDTABLE WEBINAR SERIES FOR NATIONAL UNIVERSITY STARTUP COMPETITION INTRODUCTION TO INNOVATIVE STRATEGIES FOR ENTREPRENEURS SERIES March 10, 2009 WEBINAR
  • 2. THIS WEBINAR SERIES - OUR APPROACH Our Objective: • To make participants in the competition aware of cutting edge approaches to conceiving and launching new ventures Our Target Audience: • University researchers who are considering launching new ventures • Calendar: – January 27/09: A presentation of Some Traditional Basic Elements for Venture Development – February 9/09: An Overview of Disruptive Innovation Strategy – Today/March 10/09: An Overview of Blue Ocean Strategy
  • 3. TODAY’S SESSION Blue Ocean Strategy: This new thinking makes it possible for innovative entrepreneurs to increase their chances for success and the extent of potential success. It includes: • Insights about the innovative positioning of new ventures; and • Tools to make it possible. To help you: • Modify your business model, • Re-orient your product or service, • Change the borders of your target market, and • More effectively carry out your venture.
  • 4. CUSTOMER ORIENTATION • A distinctive aspect of Blue Ocean Strategy is that: • instead of looking to serve existing prime customers in the existing market place, - it is largely concerned with modifying a product or service offering, and - establishing new market space by targeting dissatisfied customers and non-customers, the potential customers for the new venture.
  • 5. THE POTENTIAL IMPACT OF BLUE OCEAN What interests me most about Blue Ocean is that it gives you a path to find and implement a winning formula for your business model: • with improved understanding of the way that markets work; along with • methods of analysis, and tools for strategy implementation
  • 6. BLUE OCEAN BACKGROUND • This discipline has been developed by W.Chan Kim and Renée Mauborgne, professors at INSEAD, who are co-authors of the book, Blue Ocean Strategy, and are co-directors of the Blue Ocean Institute. • Blue Ocean Strategy provides an approach to conceiving ventures that allows you to reconfigure your product or service offering and its market. • The discipline began with the study of successful strategic moves by many businesses in many different industries over the years - everything from Henry Ford’s Model T to the Cirque de Soleil.
  • 7. THE KEY TO BLUE OCEAN STRATEGY • Its principal objective is to make it possible to reconfigure and implement a new business model in order: • to leave a highly-contested market (a “Red Ocean” with blood in the water); and • create new market space without effective competition (a “Blue Ocean”). • The Blue Ocean approach makes use of a process called “value innovation” in which you: • look at the elements of a product or service offering on which ventures in the industry compete, and • determine elements that can be: – Eliminated, – Reduced, – Improved, and – Added
  • 8. • Doing value innovation is not simple, but there is an excellent systematic approach and there are tools to help you: • Modify your product/service offering; • Change the market borders of your business model; and • Implement your strategy – with execution methods to incorporate into it.
  • 9. PRESENTERS • Mario Castaneda Director of the Boston Office of StratX (mario.castaneda@StratX.com) • Marshall Maglothin, COO of Inpatient Specialists, and President of Blue Oak Consulting (mmaglothin@medaxiom.com) • Bob Kolodney, serial entrepreneur and moderator of the Entrepreneurship RoundTable of the Harvard Business School Club of Washington, DC (bobko@post.harvard.edu)
  • 10. 10 BLUE OCEAN STRATEGY © From www.StratX.com
  • 11. Blue Ocean Strategy: How to Create Uncontested Market Space and Make the Competition Irrelevant
  • 12. RESEARCHING THE HISTORY OF BLUE OCEAN CREATION • Data: 150 blue ocean creations, more than 30 industries, over 100 years (1880-2000) • Hotel, cinema, retail, airline, energy, computer, broadcasting, home construction, automobile, steel manufacturing, chemicals, cosmetics, software, etc. • Variables considered: industrial, organizational, strategic © Kim & Mauborgne 2005 – all rights reserved
  • 13. Companies Have Achieved Substantially Higher Returns from Investments in Blue Oceans Business Launch Revenue Impact Profit Impact Red Oceans Market-Competing Business Launches Blue Oceans Market-Creating Business Launches © Kim & Mauborgne. All Rights Reserved. 13
  • 14. Industry History Teaches Us That: Blue oceans are not about technology innovation per se Incumbents often create blue oceans - and usually within their core businesses Company and industry are the wrong unit of analysis Creating blue oceans builds brands © Kim & Mauborgne. All Rights Reserved.
  • 15. Red Ocean Versus Blue Ocean Strategy Red Ocean Strategy Blue Ocean Strategy Create uncontested market space Compete in existing market space Beat the competition Exploit existing demand Make the value-cost trade-off Make the competition irrelevant Create and capture new demand Break the value-cost trade-off Align the whole system of a firm’s activities with its strategic choice of differentiation or low cost Align the whole system of a firm’s activities with its strategic choice of differentiation and low cost © Kim & Mauborgne 2005 – all rights reserved
  • 16. Value Innovation: The simultaneous pursuit of differentiation and low cost Cost Blue Ocean Strategy Eliminate Reduce Raise Create Cost Buyer Value Value © Kim & Mauborgne. All Rights Reserved.
  • 17. VALUE INNOVATION Value Innovation is the cornerstone of blue ocean strategy. Value innovation is the simultaneous pursuit of differentiation and low cost. Value innovation focuses on making the competition irrelevant by creating a leap of value for buyers and for the company, thereby opening up new and uncontested market space. Because value to buyers comes from the offering’s utility minus its price, and because value to the company is generated from the offering’s price minus its cost, value innovation is achieved only when the whole system of utility, price and cost is aligned. In the Blue Ocean Strategy methodology, the Four Actions Framework and ERRC grid assist managers in breaking the value-cost tradeoff by answering the following questions: What factors can be eliminated that the industry has taken for granted? What factors can be reduced well below the industry’s standard? What factors can be raised well above the industry’s standard? What factors can be created that the industry has never offered? © Kim & Mauborgne 2005 – all rights reserved
  • 18. Four Actions Framework Reduce Which factors should be reduced well below the industry’s standard? A New Value Curve Eliminate W h ic h fa c tors that the industry takes for granted should be eliminated ? Raise Which factors should be raised well above the industry’s standard? Create Which factors should be created that the industry has never offered? © Kim & Mauborgne 2005 – all rights reserved
  • 19. FOUR ACTIONS FRAMEWORK To reconstruct buyer value elements in crafting a new value curve, we use the Four Actions Framework. As shown in the diagram above, to break the trade-off between differentiation and low cost and to create a new value curve, there are four key questions to challenge an industry's strategic logic and business model: • Which of the factors that the industry takes for granted should be eliminated? • Which factors should be reduced well below the industry's standard? • Which factors should be raised well above the industry's standard? • Which factors should be created that the industry has never offered? © Kim & Mauborgne 2005 – all rights reserved
  • 20. ERRC Grid: EElliimmiinnaattee RRaaiissee Which factors can you eliminate that your industry has long competed on? List those factors here… Which factors should be raised well above the industry’s standard? List those factors here… RReedduuccee CCrreeaattee Which factors should be reduced below above the industry’s standard? List those factors here… Which factors should be created that the industry has never offered? List those factors here… © Kim & Mauborgne 2005 – all rights reserved
  • 21. ERRC GRID The Eliminate-Reduce-Raise-Create Grid (ERRC) is complementary to the four actions framework. It pushes companies not only to ask all four questions in the four actions framework but also to act on all four to create a new value curve, essential for unlocking a new blue ocean. By driving companies to fill in the grid with the actions of eliminating and reducing as well as raising and creating, the grid gives companies four immediate benefits: • It pushes them to simultaneously pursue differentiation and low cost to break the value-cost trade off. • It immediately flags companies that are focused only on raising and creating and thereby lifting the cost structure and often over-engineering products and services - a common plight in many companies. • It is easily understood by managers at any level, creating a high level of engagement in its application. • Because completing the grid is a challenging task, it drives companies to robustly scrutinize every factor the industry competes on, making them discover the range of implicit assumptions they make unconsciously in competing. © Kim & Mauborgne 2005 – all rights reserved
  • 22. © Kim & Mauborgne 2005 – all rights rese rved
  • 23. THE STRATEGY CANVAS The strategy canvas is the central diagnostic and action framework for building a compelling blue ocean strategy. The horizontal axis captures the range of factors that the industry competes on and invests in, and the vertical axis captures the offering level that buyers receive across all these key competing factors. The strategy canvas serves two purposes: • Firstly, it captures the current state of play in the known market space. This allows you to understand where the competition is currently investing and the factors that the industry competes on. • Secondly, it propels you to action by reorienting your focus: - from competitors to alternatives; and - from customers to non customers of the industry. The value curve is the basic component of the strategy canvas. It is a graphic depiction of a company's relative performance across its industry's factors of competition. As you can see on the diagram above, what makes a good value curve is focus, divergence as well as a compelling tagline. © Kim & Mauborgne 2005 – all rights reserved
  • 24. The US Wine Industry Premium Wines Budget Wines hi lo offering level Wine range Vineyard prestige and legacy Aging quality Above-the-line marketing Price Use of enological terminology and distinctions in wine communication Wine complexity © Kim & Mauborgne 2005 – all rights reserved
  • 25. Eliminate-Reduce-Raise-Create Grid: [The case of yellow tail] EElliimmiinnaattee RRaaiissee Enological terminology and distinctions Aging qualities Above-the-line marketing Price versus budget wines Retail store involvement RReedduuccee CCrreeaattee Wine complexity Wine range Vineyard prestige Easy drinking Ease of selection Fun and adventure © Kim & Mauborgne 2005 – all rights reserved
  • 26. Result: Strategy Canvas [of yellow tail] Premium Wines [yellow tail] Budget Wines Easy drinking Ease of selection Fun & Adventure hi lo offering level Wine range Vineyard prestige and legacy Aging quality Above-the-line marketing Price Use of enological terminology and distinctions in wine communication Wine complexity © Kim & Mauborgne 2005 – all rights reserved
  • 27. THREE TIERS OF NON-CUSTOMERS © Kim & Mauborgne 2005 – all rights reserved
  • 28. THREE TIERS OF NON-CUSTOMERS Typically, to grow their share of a market, companies strive to retain and expand existing customers. This often leads to finer segmentation and greater tailoring of offerings to better meet customer preferences. The more intense the competition is, the greater, on average, is the resulting customization of offerings. As companies compete to embrace customer preferences through finer segmentation, they often risk creating too-small target markets. To maximize the size of their blue oceans, companies need to take a reverse course. Instead of concentrating on customers, they need to look to noncustomers. And instead of focusing on customer differences, they need to build on powerful commonalities in what buyers value. That allows companies to reach beyond existing demand to unlock a new mass of customers that did not exist before. Although the universe of noncustomers typically offers big blue ocean opportunities, few companies have keen insight into who noncustomers are and how to unlock them. To convert this huge latent demand into real demand in the form of thriving new customers, companies need to deepen their understanding of the universe of noncustomers. © Kim & Mauborgne 2005 – all rights reserved
  • 29. THREE TIERS OF NON-CUSTOMERS- CONT • There are three tiers of noncustomers that can be transformed into customers. They differ in their relative distance from your market. • The first tier of noncustomers is closest to your market. They sit on the edge of the market. They are buyers who minimally purchase an industry’s offering out of necessity but are mentally noncustomers of the industry. They are waiting to jump ship and leave the industry as soon as the opportunity presents itself. However, if offered a leap in value, not only would they stay, but also their frequency of purchases would multiply, unlocking enormous latent demand. • The second tier of noncustomers is people who refuse to use your industry’s offerings. These are buyers who have seen your industry’s offerings as an option to fulfill their needs but have voted against them. • The third tier of noncustomers is farthest from your market. They are noncustomers who have never thought of your market’s offerings as an option. By focusing on key commonalities across these noncustomers and existing customers, companies can understand how to pull them into their new market. © Kim & Mauborgne 2005 – all rights reserved
  • 30. Six Paths to Blue Ocean Strategy The Six Conventional Boundaries of Competition To Creating Across From Competing Within Industry Strategic group Buyer group Scope of product or service offering Functional-emotional orientation of an industry Time © Kim & Mauborgne. All Rights Reserved.
  • 31. 6 PATHS: Allows Exploration Outside of Traditional Boundaries Path 1 - Industry What are the alternative industries to your industry? Why do buyers trade across to them? NTT DoCoMo, Federal Express, Southwest Airlines, NetJets Path 6 - Time What trends have a high probability of impacting your industry, are irreversible, and evolving in a clear trajectory? How will these trends impact your industry? Given this, how can you open up unprecedented customer utility? Apple Music, Cisco Systems, CNN, HBO’s “Sex and the City” © Kim & Mauborgne. All Rights Reserved. Path 2 – Strategic Group What are the strategic groups in your industry? Why do buyers trade up for the higher group, and why do they trade down for the lower one? Polo Ralph Lauren, Curves, Sony Walkman, Toyota Lexus Path 3 - Buyer Group What is the chain of buyers in your industry? Which buyer group does your industry typically focus on? If you shifted the buyer group of your industry, how can you unlock new value? Novo Nordisk, Bloomberg Terminals, Canon Copiers, Philips Alto Path 4 - Scope of product or service offering What is the context in which your product or service is used? What happens before, during, and after? Can you identify the pain points? How can you eliminate these pain points through a complementary product or service offering? Borders and Barnes & Noble, Dyson Vacuum Cleaners, Kinépolis Kiné-kids, Zenick Salick’s Cancer Centers Path 5 - Functional-emotional orientation of an industry Does your industry focus on functionality or emotional appeal? If you compete on emotional appeal, what elements can you strip out to make it functional? If you compete on functionality, what elements can be added to make it more emotional? Starbucks, QB House, Direct Line Group, Pfizer’s Viagra
  • 32. Sequence of Blue Ocean Strategy © Kim & Mauborgne 2005 – all rights reserved e
  • 33. PMS MAP © Kim & Mauborgne 2005 – all rights reserved
  • 34. PMS MAP A useful exercise for a corporate management team pursuing profitable growth is to plot the company's current and planned portfolios on the pioneer-migrator-settler (PMS) map. For the purpose of the exercise, settlers are defined as me-too businesses, migrators are business offerings better than most in the marketplace, and a company's pioneers are the businesses that offer unprecedented value. These are your blue ocean strategies, and are the most powerful sources of profitable growth. They are the only ones with a mass following of customers. If both the current portfolio and the planned offerings consist mainly of settlers, the company has a low growth trajectory, is largely confined to red oceans, and needs to push for value innovation. Although the company might be profitable today as its settlers are still making money, it may well have fallen into the trap of competitive benchmarking, imitation, and intense price competition. © Kim & Mauborgne 2005 – all rights reserved
  • 35. PMS MAP - CONT If current and planned offerings consist of a lot of migrators, reasonable growth can be expected. But the company is not exploiting its potential for growth, and risks being marginalized by a company that value-innovates. In our experience the more an industry is populated by settlers, the greater the opportunity to value-innovate and create a blue ocean of new market space. This exercise is especially valuable for managers who want to see beyond today's performance. Revenue, profitability, market share, and customer satisfaction are all measures of a company's current position. Contrary to what conventional strategic thinking suggests, those measures cannot point the way to the future; changes in the environment are too rapid. Today's market share is a reflection of how well a business has performed historically. Clearly, what companies should be doing is shifting the balance of their future portfolio toward pioneers. That is the path to profitable growth. The PMS map above depicts this trajectory, showing the scatter plot of a company's portfolio of businesses, where the gravity of its current portfolio of twelve businesses, expressed as twelve dots, shifts from a preponderance of settlers to a stronger balance of migrators and pioneers. © Kim & Mauborgne 2005 – all rights reserved
  • 36. FOUR HURDLES TO STRATEGY EXECUTION © Kim & Mauborgne 2005 – all rights reserved
  • 37. FOUR HURDLES TO STRATEGY EXECUTION Once a company has developed a blue ocean strategy with a profitable business model, it must execute it. The challenge of execution exists, of course, for any strategy. Companies, like individuals, often have a tough time translating thought into action whether in red or blue oceans. The challenges managers face are steep. They face four hurdles: • A cognitive hurdle. waking up employees to the need for a strategic shift. Red oceans may not be the paths to future profitable growth, but they feel comfortable to people and may have even served an organization well until now, so why rock the boat? • Limited resources. The greater the shift in strategy, the greater it is assumed are the resources needed to execute it. But many companies find resources in notoriously short supply • Motivation. How do you motivate key players to move fast and tenaciously to carry out a break from the status quo? • Politics. As one manager put it, “In our organization you get shot down before you stand up.” © Kim & Mauborgne 2005 – all rights reserved
  • 38. FOUR HURDLES TO STRATEGY EXECUTION - CONT Although all companies face different degrees of these hurdles, and many may face only some subset of the four - knowing how to triumph over them is key to attenuating organizational risk. To achieve this effectively, however, companies must abandon perceived wisdom on effecting change. Conventional wisdom asserts that the greater the change, the greater the resources and Time you will need to bring about results. Instead, you need to flip conventional wisdom on its head using what we call tipping point leadership. Tipping point leadership allows you to overcome these four hurdles fast and at low cost while winning employees’ backing in executing a break from the status quo. The key questions answered by tipping point leaders are as follows: • What factors or acts exercise a disproportionately positive influence – • On breaking the status quo? • On getting the maximum bang out of each buck of resources? • On motivating key players to aggressively move forward with change? • On knocking down political roadblocks that often trip up even the best strategies? By single mindedly focusing on points of disproportionate influence, tipping point leaders can topple the four hurdles that limit execution of blue ocean strategy. They can do this fast and at low cost. © Kim & Mauborgne 2005 – all rights reserved
  • 39. FAIR PROCESS • Engagement • Explanation • Expectation Clarity © Kim & Mauborgne 2005 – all rights reserved
  • 40. FAIR PROCESS • Engagement • Explanation • Expectation Clarity What is fair process? Fair process builds execution into strategy by creating people's buy-in up front. When fair process is exercised in the strategy making process, people trust that a level playing field exists. This inspires them to cooperate voluntarily in executing the resulting strategic decisions. There are three mutually reinforcing elements that define fair process: engagement, explanation, and clarity of expectation. Whether people are senior executives or shop employees, they all look to these elements. We call them the three Ε principles of fair process. © Kim & Mauborgne 2005 – all rights reserved
  • 41. FAIR PROCESS - CONT • Engagement • Explanation • Expectation Clarity The Three Principles of Fair Process Engagement Engagement means involving individuals in the strategy decisions that affect them by asking for their input and allowing them to refute the merits of one another’s ideas and assumptions. Encouraging refutation communicates management’s respect for individuals and their ideas. Encouraging refutation sharpens everyone’s thinking and builds better collective wisdom. Engagement results in better strategic decisions by management and greater commitment from all involved to execute those decisions © Kim & Mauborgne 2005 – all rights reserved
  • 42. FAIR PROCESS - CONT • Engagement • Explanation • Expectation Clarity The Three Principles of Fair Process Explanation Explanation means that everyone involved and affected should understand why final strategic decisions are made as they are. An explanation of the thinking that underlies decisions makes people confident that managers have considered their opinions and have made decisions impartially in the overall interests of the company. An explanation allows employees to trust managers’ intentions even if their own ideas have been rejected. It also serves as a powerful feedback loop that enhances learning. © Kim & Mauborgne 2005 – all rights reserved
  • 43. FAIR PROCESS - CONT • Engagement • Explanation • Expectation Clarity The Three Principles of Fair Process Expectation Clarity Expectation clarity requires that after a strategy is set, managers state clearly the new rules of the game. Although expectations may be demanding, employees should know up front what standards they will be judged by and the penalties for failure. When people clearly understand what is expected of them, political jockeying and favoritism are minimized, and people can concentrate on executing the strategy rapidly. ========================================================================== Taken Together these criteria collectively lead to judgments of fair process. This is important because any subset of the three does not create judgments of fair process. © Kim & Mauborgne 2005 – all rights reserved
  • 44. © Kim & Mauborgne 2005 – all rights rese rved
  • 45. CONVENTIONAL WISDOM VS TIPPING POINT LEADERSHIP The conventional theory of organizational change rests on transforming the mass. So change efforts are focused on moving the mass, requiring steep resources and long time frames — luxuries few executives can afford. Tipping point leadership, by contrast, takes a reverse course. To change the mass it focuses on transforming the extremes: the people, acts, and activities that exercise a disproportionate influence on performance. By transforming the extremes, tipping point leaders are able to change the core fast and at low cost to execute their new strategy. © Kim & Mauborgne 2005 – all rights reserved
  • 46. TOOLS OF TIPPING POINT LEADERSHIP In carrying out tipping point management, several approaches help to make it happen: • Providing first-hand experience of conditions and problems • Using a “Consigliore” • Leveraging “Angels” and Silencing “Devils” • Using “Kingpins” • Using “Fishbowls” • Identifying and Addressing Hot Spots and Cold Spots • Horse-trading for Resources • Atomizing
  • 47. Minimizing Risks & Maximizing Opportunities in Formulating and Executing Blue Ocean Strategy Formulation Risks Execution Risks Formulation Principles Reconstruct market boundaries Focus on the big picture, not the numbers Execution Principles Search Risk Reach beyond existing demand Get the strategic sequence right Overcome key organizational hurdles Build execution into strategy Planning Risk Scale Risk Business Model Risk Organizational Risk Management Risk © Kim & Mauborgne. All Rights Reserved.
  • 48. THE MAIN THINGS TO TAKE AWAY FROM TODAY’ SESSION Blue Ocean Strategy is a well-developed coherent Discipline with great potential utility for Entrepreneurs • It emphases the reconfiguration of business models; • It concentrates on marginal customers and non-customers; • Its Objective is to create new uncontested market space for a reoriented product or service model • It incorporates “Value Innovation” • Value innovation involves four actions with respect to the elements of a product offering on which an industry competes: - Eliminate; - Reduce - Raise - Create • A Strategy Canvas shows a “Value Curve” - which should show focus, differentiation and a compelling tag line; • Your Blue Ocean Concept should be sequenced (Review: Buyer Utility, Pricing, Cost, Adoption Hurdles to be addressed) • Even a valid Blue Ocean Offering requires implementing change – which is challenging – and the Blue Ocean Discipline has tools to facilitate this (e.g. Fair Process, Tipping Point Management)
  • 49. Q & A …………… Wrap-up
  • 50. SUPPLEMENTAL CONSIDERATIONS – DRILLING DOWN We have presented an overview of Blue Ocean Strategy. You should be aware that the discipline contains additional tools to help you carry out various tasks. Here is a thumbnail sketch of tools for developing buyer utility and for doing strategic pricing – two particularly difficult challenges for Entrepreneurs
  • 51. BUYER UTILITY CYCLE – 6 UTILITY LEVERS Consider The Six Stages of the Buyer Experience Cycle: Purchase – >Delivery – > Use – > Supplements – >Maintenance – >Disposal How long does it take to find a product you need? Is the place of purchase attractive and accessible? How secure is the transaction environment How rapidly can you make a purchase? How long does it take to get the product delivered? How difficult is it to unpack and install the new product? Do buyers have to arrange delivery themselves? If yes, how costly and difficult is this? Does the product require training or expert assistance? Is the product easy to store when not in use? How effective are the product’s features and functions? Does the product or service deliver far more power or options than required by the average user? Is it overcharged with bells and whistles? Do you need other products or services to make this product work? If so, how costly are they? How much time do they take? How much pain do they cause? How easy are they to obtain? Does the product require external maintenance? How easy is it to maintain and upgrade the product? How costly is maintenance? Does use of the product create waste items? How easy is it to dispose of the product? Are there legal or environmental issues in disposing of the product safely? How costly is disposal? © Kim & Mauborgne. All Rights Reserved At each stage consider Six Utility Levers: Customer Utility – Simplicity – Convenience – Risk Reduction – Fun/Image – Environmental Friendliness
  • 52. Then use the Buyer Utility Map to find possible utility levers to use at each stage of the Buyer Experience Cycle: THE BUYER UTILITY MAP Purchase Delivery Use Supplements Maintenance Disposal Customer Productivity Simplicity Convenience Risk Reduction Fun/Image Environmental Friendliness © Kim & Mauborgne. All Rights Reserved
  • 53. THEN UNCOVER (AND TRY TO RESOLVE) THE BLOCKS TO EACH POSSIBLE UTILITY LEVER Purchase Delivery Use Supplements Maintenance Disposal Customer Productivity In which stage are the biggest blocks to Customer Productivity? Simplicity: In which stage are the biggest blocks to Simplicity? Convenience: In which stage are the biggest blocks to Convenience? Risk Reduction: In which stage are the biggest blocks to Risk Reduction? Fun/Image: In which stage are the biggest blocks to Fun/Image? Environmental Friendliness: In which stage are the biggest blocks to Environmental Friendliness? © Kim & Mauborgne. All Rights Reserved
  • 54. IN DOING STRATEGIC PRICING YOU CAN USE THE PRICE CORRIDOR OF THE MASS Step 1: Identify the price Corridor of the mass Three alternative product/service types: Different form Same Different form, and function, form same function same objective Size of circle is proportional to number of buyers that product/service attracts © Kim & Mauborgne. All Rights Reserved Upper-level pricing Mid-level pricing Lower-level pricing Step 2: Specify a price level within the corridor High degree of legal and resource protection Difficult to imitate Some degree of legal and resource protection Low degree of legal and resource protection Price Corridor of the Mass
  • 55. DON’T FORGET ABOUT THE IMPLEMENTATION TOOLS: • BLUE OCEAN STRATEGY PROVIDES THE CONCEPTS AND TOOLS TO CRAFT BUSINESS MODELS THAT HAVE A HIGH POTENTIAL FOR SUCCESS. • THE IMPLEMENTATION APPROACHES OF BOS ARE ALSO WELL WORTH MASTERING FOR ENTREPRENEURS BECAUSE THEY DEAL WITH CARRYING OUT CHANGE. • THERE ARE POWERFUL PSYCHOLOGICAL AND HUMAN NATURE FORCES BEHIND TIPPING POINT MANAGEMENT AND FAIR PROCESS. •USING THEM EFFECTIVELY CAN MAKE IT POSSIBLE: - TO OVERCOME RESISTANCE; - EXECUTE EFFECTIVELY WITH LIMITED RESOURCES; - AVOID HALF-HEARTED EFFORTS; AND - MAKE POSSIBLE TEAMWORK WITH THE FULL ENTHUSIASM, ENERGY, RESOURCEFULNESS AND INITIATIVE THAT MAKE THINGS HAPPEN.
  • 56. THE MAIN THINGS TO TAKE AWAY FROM THIS WEBINAR SERIES • Entrepreneurship is challenging; • The business plan is important and useful; • Making adjustments as you go along is the key to real success. • Entrepreneurship is not an ivory tower activity; • Customers’ needs should be your needs; • You need to learn how to sell; • You need to know how to break-even, and you need to manage your cash; • You should be on the lookout for a winning formula for your business; • Disruptive Innovation and Blue Ocean Strategy can help you improve the likelihood and the extent of success for your venture; • The needs of non-customers may be as important, or more important, to you as existing customers of an industry; • The insights and tools developed by Clayton Christensen, W. Chan Kim, and Renée Mauborgne and their collaborators can make a big difference to entrepreneurs, and we are all in their debt.
  • 57. RESOURCES FOR THIS SESSION • Overview information about Blue Ocean strategy at www.blueoceanstrategy.com , particularly the diagrams in the BOS tools section (found under “About Blue Ocean Strategy) and the summaries (found under “Press Resources” and elsewhere) • Book: Blue Ocean Strategy by W. Chan Kim and Renee Mauborgne – Professors at INSEAD and Co-Directors of the Blue Ocean Institute • Blue Ocean Simulation Software by StratX (www.stratx.com) MOST OF THE MATERIALS FOR THIS SESSION – INCLUDING ALL OF THE DIAGRAMS – COME FROM THE BLUE OCEAN WEBSITE AND BOOK. WE THANK PROFESSORS KIM AND MAUBORGNE FOR THEIR USE
  • 58. RESOURCES FOR THIS WEBINAR SERIES • Overall: Wiki Statement for the Entrepreneurship Round Table Innovative Strategies for Entrepreneurs Best Practices Initiative – posted at the website of the Harvard Business School Club of Washington DC (www.hbsclubwdc.net) on the Entrepreneurship tab • For the January 27 session: The materials at website of Steven Brandt, www.scbrandt.com – particularly Entrepreneuring: The Ten Commandments and Profit Mechanics (in the "Building a Business" section; • For the February 9 session: Various information on disruptive innovation strategy at the Innosight website, www.innosight.com, and the book, The Entrepreneur's Guide to Growth, (as well as The Innovator's Dilemma, the Innovator’s Solution and Seeing What's Next) • For the March 10 session: Overview information about Blue Ocean strategy at www.blueoceanstrategy.com , particularly the diagrams in the BOS tools section (under “About Blue Ocean Strategy”) and the book, Blue Ocean Strategy, as well about Blue Ocean concepts, simulation and certification at www.stratx.com
  • 59. COMMUNICATIONS • Mario Castaneda – mario.castaneda@StratX.com • Marshall Maglothin – maglothin@medaxiom.com • Bob Kolodney – bobko@post.harvard.edu

Hinweis der Redaktion

  1. Blue Ocean Strategy offers systematic and reproducible methodologies and processes to innovate and create new market spaces. This can be achieved by both new and existing firms. Blue Ocean Strategy frameworks and tools include: strategy canvas, value curve, four actions framework, six paths, buyer experience cycle, buyer utility map, and blue ocean idea index. These frameworks and tools are designed to be visual in order to effectively build the collective wisdom of the company and also to effectively execute a strategy through easy communication.