The document discusses the importance of synergy between front office and back office teams, especially during summer peaks. It notes that alone, front office cannot achieve goals and needs support from back office functions. The document encourages drawing a synergy map within one's local cluster and having discussions to get both teams on the same page in supporting each other. The overall message is that ambitious goals require collaboration between front office and back office.

1. withoutI’m nothing
- Amy & pawel| hanoi reco
2014 -
you

2. A QUICK REMINDER

3. Summer looks like this...
60
15
74
6
95
11
68
14
20
20
0
20
40
60
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oGCDP oGIP iGCDP iGIP
NEU
FTU HN
HN

4. ...or this
60
95
20
15
11
0
74
68
20
6
14
0
0
20
40
60
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100
120
140
160
180
200
HN FTU HN NEU
iGIP
iGCDP
oGIP
oGCDP

5. However, Alone, fo cannot make
it.
fo needs bo.

6. Session objectives
• Understanding key roles of different Back offices;
• Understanding and capilitasing on FO-BO synergy
for summer peak;

7. DRAW YOUR LC’S SYNERGY
MAP
DRAW YOUR LC’S SYNERGY MAP

8. THE BIRD-EYE VIEW
SIT IN YOUR LC!

9. conclusion
• Your goal is ambitious. To achieve it, front office &
back office must work together.
• BO can support FO either indirectly (e.g. a PR
event) or directly (e.g. IXP).
• Synergy discussion is required to get everyone on
the same page.