The document provides guidance on how an IT manager can also be a poet and firefighter by eliminating wasteful work, using agile development practices like stage gating, delegating tasks, and establishing a network of self-organizing teams to reduce the manager's workload and create more time for creative pursuits. It recommends visualizing control points and metrics and using kanban boards to optimize workflow and identify bottlenecks. The goal is to distribute management functions across an organization so the manager has time for poetry, handling exceptions thoughtfully, and other non-managerial activities.
6. Popular Myth
Since non-managers feel victimized
by their daily work, they dream of
their managers to suffer in the
same way all together.
They also cannot imagine
any another kind of work.
7. Holy Tired Manager
without Situation Outlook
Never try to Satisfy these Dreams
Closest Followers
outstand the Others
The Others
aka
Hidden Folk
9. State-of-the-Art MANAGER
• Systematic thinking / Multiple steps plans
• Telling the Empty from Full (B.S. from the R.S.)
• Understanding others’ Pictures of the World
• Organizational Architect
• Determination / Making Decisions
• Able to Fight the Resistance
10. Define 5 Clarities
1. Clear goal - what do we want
2. Clear way - general approach
3. Clear rules - how and how not
4. Clear awards & punishment - for what and when
5. Clear samples of achievement - to make believe it is possible
Nothing here about multitasking, micromanagement or being Ze Boss
11. 3. Order
1. Disorder
0. Disorganization
Understand 3 Levels of Order
No direct shortcut.
Interim Simplified Order
needed first
12. Rise by 8 Levels of Management
Be
Select Answers
Answer Questions
Ask Questions
Irrational Management
Delegate Control and Order Making
Document and Standardize the Rules
Define Order, Communicate Order, Control @ Control Points
Effort needed
Impactachieved
13. Being a Fire – Motivating by Closeness
Too close
Happy Circle – Warm and Light
Punishment Circle – Cold and Dark
Closeness to
- Information
- Interesting work
- Benefits
15. IT‘s Easy
• Eliminate Wasteful work
• Stage Gating
• Delegate and Eliminate yourself
• Agile Development
• Good Black Box principle – Development Factories
• Network of Cells with Single Windows
• Decrease the Control Effort by Visualization of Control Points
• Kanban
• Agile Development
• React to Exceptions
17. Stage Gating
Brilliant idea Business Case
Scope &
Estimate
Implement
Business Case
verification
Business Case
measurement
Project
card Business
committee
Business
committee
Business
committee
Gate Keepers
committee
18. Stupid Simple Project card
Financialimpact
3 6 10
2 5 6
1
2
3
Alignment with Strategy
Problem / Opportunity
Solution Brief
Gain forecast
Savings forecast
Scale of impact
Aligned to Strategic Goal
19. Stupid Simple Project Rating Matrix
Current products New features New products New technology
Current Customers
Competitors’ Customers
New Customers
New segments
28. Network of Cells : Value Stream
Customers,
Business users
out of
IT organization
Product
Team
Routine
business interaction
layer
Production layer
Exception layer
Tech
Team
Tech
Team
HR / Arch
29. Network of Cells with Single Windows
Single Windows
Everywhere:
Kanban boards
Agile/Scrum backlogs
Cells are Teams:
Minimum 2 people
36. Agile Burndown Charts Visualize the Forecast
Honest Fail
This one is ok
Fake Success
Look for
Quality shortcuts
Fake Difficulties and Goldplating
Look for wasteful buffers in estimates
37. 2009-08-29
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2009-09-01
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Analysis Development Acceptance ProdNext
Definition of Done:
•Customer accepted
•Ready for production
Ongoing Done
Definition of Done:
• Code clean & checked in on trunk
• Integrated & regression tested
• Running on UAT environment
Ongoing DoneOngoing Done
Definition of Done:
• Goal is clear
• First tasks defined
• Story split (if necessary)
2 3 3 2
Feature / story
= completed
= blocked
= who is doing
this right now
2009-08-20 2009-09-30
(description)
• Panicfeatures
(should be swarmed and kept
moving. Interrupt other work
and break WIP limits as
necessary)
• Priority features
• Hard deadline features
(only if deadline is at risk)
• Oldest features
2009-09-02
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2009-08-27
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2009-08-20
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2009-08-30
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2009-09-08
2009-08-25
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Task / defectHard deadline
(if applicable)Date when added to
board
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(description)
(description)
(description)
Why
(description)
Who is analyzing /
testing right now
= priority
= panic
What to pull first
xxxx
kjd dj d
xxx
Kanban kick-start exampleHenrik Kniberg www.crisp.se/kanban/example
version 1.2
2009-11-16
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Anythinggoes-
PanicTags,Memes,Swimminglanes
41. Summary
• Eliminate Wasteful work
• Stage Gating
• Delegate and Eliminate yourself
• Agile Development
• Good Black Box principle – Development Factories
• Network of Cells with Single Windows
• Decrease the Control Effort by Control Points Visualization
• Kanban
• Agile Development
• React to Exceptions
42. References
• Tallinn School of Management, http://www.tarasov.ru/
• Sun Tzu, http://classics.mit.edu/Tzu/artwar.html
• Pragmatic Marketing Framework, http://pragmaticmarketing.com
• Agile Alliance, http://www.agilealliance.org
• Scrum Alliance, http://www.scrumalliance.org
• Niels Pflaeging, http://www.betacodex.org/
• Aleksej Kovaliov, www.linkedin.com/in/aleksejkovaliov
Hinweis der Redaktion
Define the Order
Individual management is also the Order
Communicate the Order
Need to understand the Types of Employees
Set the Control Points
Reports, tools, meetings, marks, metrics, KPIs
Control
Need to understand the Types of Employees
Be Demanding
Keep Authority