Organizational Behavior hi guys, can someone help me with this question Define emotional labor requirements. Give two examples of jobs where positive reactions on- the-job are required for job success, regardless of job circumstances. Solution Emotional labor or emotion work is a requirement of a job that employees display required emotions toward customers or others. Roles that have been identified as requiring emotional labor include flight attendant, daycare worker, nursing home worker, nurse, doctor, store clerk, call center worker, teacher, social worker as well as most roles in a hotel, motel, tavern/bar/pub . Emotional labor occurs when workers are paid, in part, to manage and control their emotions. Traditionally, we\'ve seen this in service-oriented professions. But service excellence is now a key driver of success in most organizations, so elements of emotional labor are present in almost all workplaces. It\'s important to understand the impact of emotional labor, and how it affects workers. Emotions at work are an important part of company life. Help people understand their reactions to emotional labor, and develop policies and procedures to reduce the negative impact of emotional labor. These are ways to improve overall performance and worker satisfaction For example, one may associate a family picture with feeling happy and think about said picture whenever attempting to feel happy. Within bodily emotion work, one attempts to change physical symptoms in order to create a desired emotion. For example, one may attempt deep breathing in order to reduce anger. Within expressive emotion work, one attempts to change expressive gestures to change inner feelings.[3] For example, one may attempt to smile when trying to feel happy. One becomes aware of emotion work most often when one.

1. Organizational Behavior
hi guys, can someone help me with this question
Define emotional labor requirements. Give two examples of jobs where positive reactions on-
the-job are required for job success, regardless of job circumstances.
Solution
Emotional labor or emotion work is a requirement of a job that employees display required
emotions toward customers or others. Roles that have been identified as requiring emotional
labor include flight attendant, daycare worker, nursing home worker, nurse, doctor, store clerk,
call center worker, teacher, social worker as well as most roles in a hotel, motel, tavern/bar/pub .
Emotional labor occurs when workers are paid, in part, to manage and control their emotions.
Traditionally, we've seen this in service-oriented professions. But service excellence is now a
key driver of success in most organizations, so elements of emotional labor are present in almost
all workplaces. It's important to understand the impact of emotional labor, and how it affects
workers.
Emotions at work are an important part of company life. Help people understand their reactions
to emotional labor, and develop policies and procedures to reduce the negative impact of
emotional labor. These are ways to improve overall performance and worker satisfaction
For example, one may associate a family picture with feeling happy and think about said picture
whenever attempting to feel happy. Within bodily emotion work, one attempts to change
physical symptoms in order to create a desired emotion.
For example, one may attempt deep breathing in order to reduce anger. Within expressive
emotion work, one attempts to change expressive gestures to change inner feelings.[3] For
example, one may attempt to smile when trying to feel happy. One becomes aware of emotion
work most often when one