2. It's easy to get the players but Getting team to play together that's the hard part “Casey Stengel” Dillon "Casey" Stengel nicknamed "The Old Professor", was an American Major League Baseball outfielder and manager
3. وربما أوجب استقصاؤنا النظر عدولاً عن المشهور والمتعارف ، فمن قَرَعَ سمعه خلافُ ما عهده فلا يبادرنا بالإنكار ، فذلك طيشٌ . فرُبَّ شَنِعٍ حَقٌّ ، ومألُوفٍ محمودٍ كاذبٌ . والحقُّ حقٌّ في نفسه ، لا لقول الناس له . ولنذكر قولهم: إذا تساوت الأذهانُ والهِمَمُ ، فمتأخِّر كُلِّ صناعةٍ ، خَيْرٌ مِن متقدمها . ابن النفيس (607هـ/1213م، دمشق - 687هـ/1288 م)
13. What is Conflict? A fight or battle A controversy or quarrel Opposition between interests or principles (a conflict of interest; conflicting opinions) Discord of action, feeling, or effect (conflicting emotions) Interference of one event or activity with another (a conflict in schedule) A mental struggle arising from opposing demands or impulses A collision
14. What is Conflict? A fight or battle A controversy or quarrel Opposition between interests or principles (a conflict of interest; conflicting opinions) Discord of action, feeling, or effect (conflicting emotions) Interference of one event or activity with another (a conflict in schedule) A mental struggle arising from opposing demands or impulses A collision
15. What is Conflict? A fight or battle A controversy or quarrel Opposition between interests or principles (a conflict of interest; conflicting opinions) Discord of action, feeling, or effect (conflicting emotions) Interference of one event or activity with another (a conflict in schedule) A mental struggle arising from opposing demands or impulses A collision
16. What is Conflict? A fight or battle A controversy or quarrel Opposition between interests or principles (a conflict of interest; conflicting opinions) Discord of action, feeling, or effect (conflicting emotions) Interference of one event or activity with another (a conflict in schedule) A mental struggle arising from opposing demands or impulses A collision
17. What is Conflict? A fight or battle A controversy or quarrel Opposition between interests or principles (a conflict of interest; conflicting opinions) Discord of action, feeling, or effect (conflicting emotions) Interference of one event or activity with another (a conflict in schedule) A mental struggle arising from opposing demands or impulses A collision
18. What is Conflict? A fight or battle A controversy or quarrel Opposition between interests or principles (a conflict of interest; conflicting opinions) Discord of action, feeling, or effect (conflicting emotions) Interference of one event or activity with another (a conflict in schedule) A mental struggle arising from opposing demands or impulses A collision
19. What is Conflict? A fight or battle A controversy or quarrel Opposition between interests or principles (a conflict of interest; conflicting opinions) Discord of action, feeling, or effect (conflicting emotions) Interference of one event or activity with another (a conflict in schedule) A mental struggle arising from opposing demands or impulses A collision
21. Causes of Conflict Different values, goals and methods The tasking seems Impossible Issues of group control Communication Problems Functional loyalties Personality characteristics Status-seeking rather than team focus Frustration caused by lack of resolution
22. Causes of Conflict Different values, goals and methods The tasking seems Impossible Issues of group control Communication Problems Functional loyalties Personality characteristics Status-seeking rather than team focus Frustration caused by lack of resolution
23. Causes of Conflict Different values, goals and methods The tasking seems Impossible Issues of group control Communication Problems Functional loyalties Personality characteristics Status-seeking rather than team focus Frustration caused by lack of resolution
24. Causes of Conflict Different values, goals and methods The tasking seems Impossible Issues of group control Communication Problems Functional loyalties Personality characteristics Status-seeking rather than team focus Frustration caused by lack of resolution
25. Causes of Conflict Different values, goals and methods The tasking seems Impossible Issues of group control Communication Problems Functional loyalties Personality & characteristics Status-seeking rather than team focus Frustration caused by lack of resolution
26. Causes of Conflict Different values, goals and methods The tasking seems Impossible Issues of group control Communication Problems Functional loyalties Personality & characteristics Status-seeking rather than team focus Frustration caused by lack of resolution
27. Causes of Conflict Different values, goals and methods The tasking seems Impossible Issues of group control Communication Problems Functional loyalties Personality & characteristics Status-seeking rather than team focus Frustration caused by lack of resolution
28. Causes of Conflict Different values, goals and methods The tasking seems Impossible Issues of group control Communication Problems Functional loyalties Personality & characteristics Status-seeking rather than team focus Frustration caused by lack of resolution
29. Causes of Conflict Different values, goals and methods The tasking seems Impossible Issues of group control Communication Problems Functional loyalties Personality & characteristics Status-seeking rather than team focus Frustration caused by lack of resolution
31. Symptoms of Conflict Members are impatient. Ideas are attacked before they are Completely expressed. Members take sides. Comments are made with emotion. Anger and dislike are expressed
32. Symptoms of Conflict Members are impatient. Ideas are attacked before they are Completely expressed. Members take sides. Comments are made with emotion. Anger and dislike are expressed
33. Symptoms of Conflict Members are impatient. Ideas are attacked before they are Completely expressed. Members take sides. Comments are made with emotion. Anger and dislike are expressed
34. Symptoms of Conflict Members are impatient. Ideas are attacked before they are Completely expressed. Members take sides. Comments are made with emotion. Anger and dislike are expressed
35. Symptoms of Conflict Members are impatient. Ideas are attacked before they are Completely expressed. Members take sides. Comments are made with emotion. Anger and dislike are expressed
42. Negative Outcomes of Conflict Decreased productivity Lack of communication Negative emotions about teamwork Poor decision making Dysfunctional working relationships Impaired process improvement
43. Negative Outcomes of Conflict Decreased productivity Lack of communication Negative emotions about teamwork Poor decision making Dysfunctional working relationships Impaired process improvement
44. Negative Outcomes of Conflict Decreased productivity Lack of communication Negative emotions about teamwork Poor decision making Dysfunctional working relationships Impaired process improvement
45. Negative Outcomes of Conflict Decreased productivity Lack of communication Negative emotions about teamwork Poor decision making Dysfunctional working relationships Impaired process improvement
46. Negative Outcomes of Conflict Decreased productivity Lack of communication Negative emotions about teamwork Poor decision making Dysfunctional* working relationships Impaired process improvement * Dysfunctional : incorrectly
47. Negative Outcomes of Conflict Decreased productivity Lack of communication Negative emotions about teamwork Poor decision making Dysfunctional working relationships Impaired* process improvement *Impaired: hardly move
49. Conflict Identification Productive Team reaches decisions Cooperative climate Disagreement is a common problem Commitment to team goals High esprit de corps Disagreement on issues only Members listen
50. Conflict Identification Productive Team reaches decisions Cooperative climate Disagreement is a common problem Commitment to team goals High esprit de corps Disagreement on issues only Members listen
51. Conflict Identification Productive Team reaches decisions Cooperative climate Disagreement is a common problem Commitment to team goals High esprit de corps Disagreement on issues only Members listen
52. Conflict Identification Productive Team reaches decisions Cooperative climate Disagreement is a common problem Commitment to team goals High esprit de corps Disagreement on issues only Members listen
53. Conflict Identification Productive Team reaches decisions Cooperative climate Disagreement is a common problem Commitment to team goals High esprit de corps Disagreement on issues only Members listen
54. Conflict Identification Productive Team reaches decisions Cooperative climate Disagreement is a common problem Commitment to team goals High esprit de corps Disagreement on issues only Members listen
55. Conflict Identification Productive Team reaches decisions Cooperative climate Disagreement is a common problem Commitment to team goals High esprit de corps Disagreement on issues only Members listen
56. Conflict Identification Unproductive Team is deadlocked Competitive climate Disagreement is win-lose Commitment to individual goals No esprit de corps Members see own views Personal attacks
57. Conflict Identification Unproductive Team is deadlocked Competitive climate Disagreement is win-lose Commitment to individual goals No esprit de corps Members see own views Personal attacks
58. Conflict Identification Unproductive Team is deadlocked Competitive climate Disagreement is win-lose Commitment to individual goals No esprit de corps Members see own views Personal attacks
59. Conflict Identification Unproductive Team is deadlocked Competitive climate Disagreement is win-lose Commitment to individual goals No esprit de corps Members see own views Personal attacks
60. Conflict Identification Unproductive Team is deadlocked Competitive climate Disagreement is win-lose Commitment to individual goals No esprit de corps Members see own views Personal attacks
61. Conflict Identification Unproductive Team is deadlocked Competitive climate Disagreement is win-lose Commitment to individual goals No esprit de corps Members see own views Personal attacks
62. Conflict Identification Unproductive Team is deadlocked Competitive climate Disagreement is win-lose Commitment to individual goals No esprit de corps Members see own views Personal attacks
64. Basic Types of Conflict Within the individual Between individuals Between an individual and the team Between factions No esprit de corps Members see own views Personal attacks
65. Basic Types of Conflict Within the individual Between individuals Between an individual and the team Between factions No esprit de corps Members see own views Personal attacks
66. Basic Types of Conflict Within the individual Between individuals Between an individual and the team Between factions No esprit de corps Members see own views Personal attacks
67. Basic Types of Conflict Within the individual Between individuals Between an individual and the team Between factions No esprit de corps Members see own views Personal attacks
68. Basic Types of Conflict Within the individual Between individuals Between an individual and the team Between factions No esprit de corps Members see own views Personal attacks
69. Basic Types of Conflict Within the individual Between individuals Between an individual and the team Between factions No esprit de corps Members see own views Personal attacks
70. Basic Types of Conflict Within the individual Between individuals Between an individual and the team Between factions No esprit de corps Members see own views Personal attacks
72. Conflict Behavior Conflict Behavior "Competing" I win, you lose (competition—A) - Assertive and uncooperative - Pursue own concerns at others' expense - Power oriented; trying to win
73. Conflict Behavior Conflict Behavior "Avoiding = wait/See ” - Unassertive and uncooperative - Will not address the conflict - Withdrawal
74. Conflict Behavior Conflict Behavior “Accommodating* = Lose/Win " I lose or give in (accommodate — B) - Unassertive and cooperative - Opposite of competing - Sacrifice own viewpoint in order to satisfy that of another * Accommodating : helpful in bringing about a harmonious adaptation (استيعابي)
75. Conflict Behavior Conflict Behavior "Compromising = Lose/win" We both get something (compromise — C) - The median between assertiveness - And cooperativeness - Finds a mutually acceptable solution - That will partially satisfy all parties
76. Conflict Behavior Conflict Behavior "Collaborating=win/win” We both “win”(collaborate—D) - Assertive and cooperative - Opposite of avoiding - An attempt to find a solution by Consensus
77. Conflict Assessment How does each team member define the issue? How do the parties pursue their objectives? Is each individual aware of the effect of his or her behavior on the other? Without intervention, what will happen to the team's performance? What is the win-win outcome?
82. Final Pointers - Maintain an open atmosphere - Keep conflict resolution inside the team - Examine past conflict behaviors - Consider the consequences
83.
84. Conclusion Define and diagnose team conflict Identify the outcomes of team conflict Describe productive uses of conflict behavior Explain constructive conflict resolution Apply principled negotiation techniques Describe the role of managed conflict
Hinweis der Redaktion
controversy : a contentious speech act; a dispute where there is strong disagreementQuarrel: have a disagreement over something; "We quarreled over the question as to who discovered America"; "These two fellows are always scrapping over something"
تسبب الإحباط بسبب انعدام القرار
أعراض النزاع
اختلال علاقات العمل
ضعف عملية التحسين
ارتفاع روح العمل الجماعي
Unassertive and cooperativeغير ثابت او متعاونSacrifice own viewpoint in order to satisfy that of another = التضحية وجهة النظر الخاصة من أجل إرضاء أن آخر