Fisbone Diagrams Assgnmnt1

Fishbone Diagrams (cause and effect, or Ishikawa diagrams) John Ham OISM 470W

Overview (1 of 2) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Overview (2 of 2) ,[object Object],[object Object],[object Object],[object Object]

Fishbone (Cause and Effect or Ishikawa) Diagrams (1 of 4) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Fishbone (Cause and Effect or Ishikawa) Diagrams (2 of 4) ,[object Object],[object Object],[object Object]

Fishbone (Cause and Effect or Ishikawa) Diagrams (3 of 4) ,[object Object],[object Object],[object Object]

Use in Organizations (1 of 2) ,[object Object],[object Object],[object Object]

Use in Organizations (2 of 2) ,[object Object],[object Object],[object Object]

Creating Fishbone Diagrams (1 of 4) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Creating a Fishbone Diagram (2 of 4) ,[object Object],[object Object],[object Object],[object Object]

Creating a Fishbone Diagram (3 of 4) ,[object Object],[object Object],[object Object],[object Object]

Creating a Fishbone Diagram (4 of 4) ,[object Object],[object Object],[object Object]

Example (1 of 4) ,[object Object],Poor Service (“backbone”) (“head”)

Example (2 of 4) ,[object Object],Poor Service Responsiveness Reliability Appearance Attention

Example (3 of 4) ,[object Object],Poor Service Responsiveness Appearance Attention Reliability time courtesy personnel facility equipment One on one service dependability accuracy

Example (4 of 4) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Exercise ,[object Object],[object Object]

Summary (1 of 3) ,[object Object],[object Object],[object Object],[object Object],[object Object]

Summary (2 of 3) ,[object Object],[object Object],[object Object],[object Object]

Summary (3 of 3) ,[object Object],[object Object],[object Object],[object Object],[object Object]

Bibliography ,[object Object],[object Object],[object Object],[object Object]

Fisbone Diagrams Assgnmnt1

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