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Incident Management

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Abhishek Agnihotry
Abhishek Agnihotry

ITIL- Incident Management For Beginners  - Loved it ? Like it here and ask me for a copy :-) plz send an email to agnihotry@gmail.com

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ITIL- Incident Management For Beginners  ,[object Object],[object Object]
Contents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Incident Management : Objective ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Incident Management : Activities
Incident Lifecycle
[object Object],Incident Management : Activities
Incident Management : Identification and Registration of Incidents
Incident Management Classification: Find service affected, Match against SLA, and Assign Priority ,[object Object]
Incident Management :Priority order for handling incidents is primarily defined by impact and urgency
Incident Management :Each priority is related to a certain recovery time …
Incident Management :Escalation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Incident Management : Types of Escalation
Incident Management Input and Output
Incident Management :Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Incident Management Roadblocks: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Key Performance indicators ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Incident management Roles and Responsibilities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Incident management Roles and Responsibilities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Key Relationships ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Tool requirements ,[object Object],[object Object],[object Object],[object Object]
Incident Management Summary: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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