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Apprecia(ve
Inquiry


Into
a
Highly
Successful
Agile
Project

About
Us


Chirag            


                      
Blog: blog.doshi.info
                     shi
Twitter: @chiragsdo
  mail: chirag@though
                        tworks.com
                                         Dhava
                                                            l
E
                                                              
                                        Blog: b
                                                log.dosh
                                       Twitter          i.info
                                               : @dha
                                       Email:         valdos
                                               dhava          hi
                                                     l@thou
                                                             ghtwor
                                                                    ks   .com
About
the
Project

Highly
Successful
?

“ 	

   When I stand observing
 they have been using it fo
 All of the agents using it 
                              the agents using the new
                              r years.  
                                                        system, it looks like 




                                       ”	

                             have told me they enjoy u
 and prefer it to the older                            sing this system 
                             applica>on 
 Opera&ons Manager on
                            Day 2 of the release 




“	

                                                          ee n reported but  


                                               ”	

                                    d me  NO ! ) defects b
                   o (yes you hear
  Not only have n             as been fantas>
                                              c 
                         rs h
  the p raise by the use
                    r 
  P roject Manage
Apprecia(ve
Inquiry

                                        Discover

                       Appreciate

                       the
best
of

                         what
is



                                                    Dream

        Experiment,

                                            Envision

          modify,

                                           what
might

  Do
    empower,

                                              be

         improvise




                       Co‐construct

                       what
should

                            be

                                       Design

Top    Lessons
              
Get Feedback 
from End Users  
Touchpoints

           A
day
at
the

                        Mumbai
Call

                           Centre



      Usability
test
                    Visit
to
the

      prior
to
first
                     Edinburgh

        release
                         Call
Centre





      Usability
test

                                        Usability
Test

      with
working

                                         with
Lo‐Fi

         skeletal

                                         prototypes

         system


                          Usability

                         tests
with

                           HTML

                         prototypes

Thinnest 
Build the 
End to End Slice First 
Login

Search
Customer

Journey
Plan

Ticket
Choices

Sea(ng
preferences

Selected
Journey

Seat
Plan

Delivery
Op(ons

Shopping
Basket

Payment

Booking
History

Booking
Flow

                 Select
a
    Plan
a
      Ticket

Agent
Login

                Customer
    journey
     Choices




 Shopping
      Delivery
    Selected
     Sea(ng

  Basket
       Op(ons
      journey
    Preferences




                Booking

 Payment

                History


                                              Month 7
Thinnest
Slice
of
Booking
Flow

                   Select
a
    Plan
a
      Ticket

 Agent
Login

                  Customer
    journey
     Choices




  Shopping
       Delivery
    Selected
     Sea(ng

   Basket
        Op(ons
      journey
    Preferences




                  Booking

  Payment

                  History



             Month 2
                            Month 7
Generaliza&on is Good ! 
Playing


Mul(ple
Roles

Generaliza&on is Good,  
when you  Have Good Specialists 
Specialists


               Inner peace like in 
               great User Experience 

                                        I have conquered  
                                        Java Script ! 
I eat HTML, 
CSS for 
breakfast ! 
Test Every Aspect of the System, 
Independently  
Variety
of
Tests

                Performance

                     
tests


                  Automated

                Func(onal
Tests



         Integra(on

Contract
tests





    Service
tests
              View
Tests





  Unit
tests
                  Java
Script
Unit
Tests

Logical
Architecture

Layers

Story    Kickoff Sessions 
Story
Kickoff
Mee(ng

Con&nuous Retrospec&ves 
Con(nuous
Retrospec(ve
Wall

plays together,  
A team that 

stays together 
Team
Ou(ngs

Ques(ons
?
Comments
?


Chirag            


                      
Blog: blog.doshi.info
                     shi
Twitter: @chiragsdo
  mail: chirag@though
                        tworks.com
                                        Dhava
                                                           l
E
                                                             
                                       Blog: b
                                               log.dosh
                                      Twitter          i.info
                                              : @dha
                                      Email:         valdos
                                              dhava          hi
                                                    l@thou
                                                            ghtwor
                                                                   ks   .com

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An appreciative inquiry into an exceptionally successful Agile project