Slides from a free Minnesota Change Management Network Webinar.

1. LEANCHANGE.ORG | #LEANCHANGE
@JASONLITTLE | SLI.DO J271
INTRODUCTION TO LEAN CHANGE MANAGEMENT
Visit http://sli.do and enter the code J271
what’s the most important question you hope to
get an answer to today?
Jason Little, author of Lean Change Management
http://leanchange.org

2. LEANCHANGE.ORG | #LEANCHANGE
@JASONLITTLE | SLI.DO J271
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<cfparam name = “$twitter” type=“string” default=“@jasonlittle”>
<cfparam name = “$web1” type=“string” default=“agilecoach.ca”>
<cfparam name = “$web2” type=“string” default=“leanchange.org”>
<cfparam name = “$web3” type=“string” default=“agiletransformation.ca”>
About Me
Former developer, product owner, tester, project manager, change manager, agile coach, startup guy,
author, speaker, drummer, music producer…blah blah blah…
Goal in life: help people realize that the way things are are not the way they need to be.
Today: a short exercise, what is LCM (theory), LCM in action (stories), lessons
learned from 6 years of travelling the world running workshops and visiting
companies, your Sli.do questions

3. LEANCHANGE.ORG | #LEANCHANGE
@JASONLITTLE | SLI.DO J271
A Short Experiment:
You’re working with an internal team on a large change program to install a new
enterprise software system. It’s been 6 months, and it’s not going well. People are
frustrated with the lack of visible progress.
There is only 12-months left before the old system is shutoff and with 6 months of
no progress, people are stressed out.
Your main stakeholders want you show up on Monday with a detailed plan for the
next 12-months to ensure successful ROI and on-time, on-budget completion.
What could you do?

4. LEANCHANGE.ORG | #LEANCHANGE
@JASONLITTLE | SLI.DO J271
You’ll be randomly placed in breakout groups for 5 minutes.
Considering the Insights from the scenario, please come up with 1
Option per breakout group.
Designate 1 person in the group to type the option into the chat
when we return to the main webinar window
Instructions:

5. LEANCHANGE.ORG | #LEANCHANGE
@JASONLITTLE | SLI.DO J271
Cost
Value

6. LEANCHANGE.ORG | #LEANCHANGE
@JASONLITTLE | SLI.DO J271
DoneReviewWIPPrepareNextNext MonthNext QTR
IT Stuff
Training
Business Readiness

7. LEANCHANGE.ORG | #LEANCHANGE
@JASONLITTLE | SLI.DO J271
What do we know?
What assumptions are we making?
We do we need to know?

8. LEANCHANGE.ORG | #LEANCHANGE
@JASONLITTLE | SLI.DO J271
What do we know?
What assumptions are we making?
We do we need to know?
Given our context and Insights,
what could we do?

9. LEANCHANGE.ORG | #LEANCHANGE
@JASONLITTLE | SLI.DO J271
What do we know?
What assumptions are we making?
We do we need to know?
Given our context and Insights,
what could we do?
What will we do?
What’s our hypothesis?
How will we know we’re
moving forward?

10. LEANCHANGE.ORG | #LEANCHANGE
@JASONLITTLE | SLI.DO J271
What do we know?
What assumptions are we making?
We do we need to know?
Given our context and Insights,
what could we do?
What will we do?
What’s our hypothesis?
How will we know we’re
moving forward?
Tactical execution
(PDCA)

11. LEANCHANGE.ORG | #LEANCHANGE
@JASONLITTLE | SLI.DO J271
Lean Change Management is an action-biased
approach to change influenced by agile, lean
startup, and design thinking practises.

12. LEANCHANGE.ORG | #LEANCHANGE
@JASONLITTLE | SLI.DO J271
Context: Our transformation is
stuck, how can LCM help?

13. LEANCHANGE.ORG | #LEANCHANGE
@JASONLITTLE | SLI.DO J271
Context: if we do this multi-year
program the “old way”: it’ll never
work.

14. LEANCHANGE.ORG | #LEANCHANGE
@JASONLITTLE | SLI.DO J271
Context: 200 people, 1.5 days, 3 main
organizational challenges, what can we do
about it?

15. LEANCHANGE.ORG | #LEANCHANGE
@JASONLITTLE | SLI.DO J271
INSIGHTS
What organizational norms exist?
What do you need to know before
experimenting?
What approach for change would work
best?
What is the organization’s natural pace of
change?
leanchange.org/insights
WATER
COOLER
SURVEYS
MEETINGS
OBSERVATION
INTERVIEWS

16. LEANCHANGE.ORG | #LEANCHANGE
@JASONLITTLE | SLI.DO J271
OPTIONS
What could we do?
What tradeoffs will we make?
What are we not going to change?
leanchange.org/options
COST
VALUE

17. LEANCHANGE.ORG | #LEANCHANGE
@JASONLITTLE | SLI.DO J271
EXPERIMENTS
What will we do?
What do we think will happen?
How long until we see results?
How much planning do we need?
Review: what happened?
leanchange.org/experiments
1) HYPOTHESIS
2) MEASUREMENTS
3) VISUALIZE!

18. LEANCHANGE.ORG | #LEANCHANGE
@JASONLITTLE | SLI.DO J271
450+
Workshops
30 countries
5000+
attendees

19. @jasonlittle | sli.do - J271

20. @jasonlittle | sli.do - J271
Cause and purpose
Over
Urgency

21. @jasonlittle | sli.do - J271
Meaningful dialogue
Over
Broadcasting via Comms Plans

22. @jasonlittle | sli.do - J271
Response to change
Over
Resistance to change

23. @jasonlittle | sli.do - J271
Co-creation
Over
Getting buy-in

24. @jasonlittle | sli.do - J271
Running experiments
Over
Executing change activities

25. @jasonlittle | sli.do - J271

26. @jasonlittle | sli.do - J271
Co-creation
Getting Buy-in
“we have a problem to
solve, can we talk to you
about it?”
“we are making this
change, here’s why, here’s
what you need to do”
Successful change happens when you, the change agent, finds the right balance.

27. LEANCHANGE.ORG | #LEANCHANGE
@JASONLITTLE | SLI.DO J271

28. LEANCHANGE.ORG | #LEANCHANGE
@JASONLITTLE | SLI.DO J271
Sli.do questions, and Thank You!
Free LCM resources: http://leanchange.org/resources
Free case studies: http://leanchange.org/stories
Upcoming US-based courses: http://leanchange.org/schedule
Chicago, April 14-15
Raleigh, May 21-22
Free global Slack site: http://leanchange.org/network