The classical “share your documents” approach is outdated. We expect the relevant information coming to us – but nothing else, as we want to avoid Information Overload as much as possible. Microsoft’s new Office Graph and Codename “Oslo” are coming to help us – but are they really the future of discovering and consuming information? In this contrarian session, I’m going to introduce the modern Knowledge Management paradigms and semantic approaches, as well as techniques and methods that can be used. As a key takeaway, attendees will understand how to overcome Information Overload in a proactive way.

1. Modern Knowledge
Management
Agnes Molnar
Enterprise Search Consultant, Founder, MVP
Search Explained

3. Introduction – Agnes Molnar
• 8 years MVP (SharePoint, Office 365)
• Enterprise Search, Information Architecture
• Enterprise Search Consultant, Founder
• Worldwide Consultancy, Guidance, Trainings,
Workshops
• Web: http://SearchExplained.com
• Yammer: http://yammer.com/SearchExplained
• Community: http://ITUnity.com
• Twitter: @molnaragnes
• E-mail: agnes.molnar@SearchExplained.com

4. Agenda
• Information Overload Challenges
• Data vs. Information vs. Knowledge
• Enterprise Search
• Delve
• Office Graph
• Modern Knowledge Management

5. Search is Easy!?

6. Find is the REAL Challenge!

7. The Paradox of Content
Less Content – Less Value
More Content – More Garbage

8. Information Overload
The average person
receives 63,000 words
of new information
every day.
Average length of a
novel: 64.531 words

9. Social Overload
• Emails
• SharePoint
• Yammer
• LinkedIn
• Facebook
• Twitter
• …

10. Data vs. Information vs. Knowledge
• Data: Facts and figures of the World. Data is
not organized.
• Information: Contextualized, categorized,
calculated and organized data. Has a
purpose.
• Knowledge: Understanding, experience,
insight, intuition and information put into
context.

11. Information Architecture
The art and science of organizing and labeling
the CONTENT
(documents, web sites, blog posts, database entries, etc.)
to support findability and usability

12. Metadata Taxonomy Content Types
Sites Lists
Document
Libraries
Folders Document Sets Workflows
Content
Organizer
Rules
User Profiles Audiences
…
Information Architecture

13. Knowledge Management
The process
of capturing, developing,
sharing, and effectively using
organizational knowledge

14. Knowledge Management
People Processes Technology Culture
Structure Community
Intellectual
Capital

15. Knowledge Management
Codification Personalization Rewards Storytelling
Cross-project
learning
After action
reviews
Knowledge
Mapping
Expert
directories
Best Practice
transfer
Competence
management
Knowledge
repositories
Collaborative
technologies
Knowledge
brokers
Social software
Inter-project
knowledge
transfer

16. Search
Connects people
to the information
they need to get their jobs
done

18. Findability vs. Search

19. Search vs. Discovery

20. Delve:
to carry on intensive research for data or information;
investigate

21. Office Graph
An Introduction

22. Manager
Direct report
Works with
Shared with me
Viewed by me
Trending around me
Presented to me
Liked by me

23. Manager
Direct report
Works with
Shared with me
Viewed by me
Trending around me
Presented to me
Liked by me

24. Manager
Direct report
Works with
Shared with me
Viewed by me
Trending around me
Presented to me
Liked by me
Works with
Modified by
Jenny Gottfried
Trending around
Jenny Gottfried
Modified by
Jenny Gottfried
Liked by
Jim Geist
Emailed to me
Emailed to me
Works with
Modified by
Jim Geist
Modified by
Alan Brewer
Commented on
Commented on
Trending around
Nancy Anderson

25. Search Social
Enterprise
Intelligence
Big Data

26. Knowledge Management – Work
Like a Network

27. Knowledge = Users + Content +
Context
Content
UsersContext

29. Thank You!
Web: http://SearchExplained.com
Yammer: http://yammer.com/SearchExplained
Twitter: @molnaragnes / @SearchExplained
E-mail: agnes.molnar@SearchExplained.com

31. Ne zaboravite ispuniti upitnike.
Čekaju vas vrijedne nagrade!