1. HCA 459 Entire Course (Ash)
For more course tutorials visit
www.hca459.com
Organizational Survival Strategies. This discussion has two options.
Please choose either Option A or Option B to respond to. Be sure to
indicate within your post which option you chose.
Option A: Hospitals frequently seek ways to ensure survival.
Sometimes an adversarial climate cannot be avoided when the action
that is being considered is controversial. For example, a hospital may
seek to expand its market reach by opening an inpatient drug treatment
facility in a small suburban township. The county where the township
sits has seen a steady rise in heroin addiction, as well as an increase in
hepatitis cases. As a manager, identify the three possible categories of
clients within this new clientele network. Give at least one example of a
client for each category and explain the reason for your decision.
Option B: In this increasingly difficult economic environment, many
organizations have been forced to take drastic operational and systematic
measures to stay afloat and maintain their position within the
community. If you were a health care manager leading an organization
in which its financial, political, and/or social position was threatened,
what survival strategies would you employ? Please choose at least three
strategies from your textbook to discuss and thoroughly explain the
rationale for your choices.
The Challenge of Change. Change is usually positive, but it can also be
difficult to embrace at times. Employees can be resistant to change,

2. while managers may feel that it is necessary for organizational stability.
Discuss the challenge of change as it relates to health care organizations.
What is the overall impact of change on the organization, its employees,
and its constituents, and what role does the manager play as an agent of
change? In addition to responding to these questions, review the
examples of successful change in your textbook and choose two
examples to discuss in greater detail. What did you learn from these
examples? In each case, how did the individuals overcome the barriers
to change, and what were the resulting benefits?
The Health Care Scene: Contemporary Trends. As health care
leaders, it is important to understand that health care is quite a dynamic
field. Its constant changes are a result of continuing trends in regulation,
policy, patient and provider advocacy efforts, as well as increasingly
sophisticated technology and industry benchmarking guidelines. Review
the possible topics for your Senior Project located in the Senior Project
prompt in Week Five, and decide what topic your training program will
address. If you choose not to select a topic from the approved topic list,
you must have your original topic approved by your instructor prior to
submitting this assignment.
For this assignment, assess the contemporary trends in health care and
be sure to include all of the following:
1. Changes in client characteristics
2. Regulation of the health care industry
3. Reimbursement patterns and mandates
4. Restructuring of health care organizations
5. Impact of technology

3. 6. Ongoing social and ethical factors
Address the information above as it pertains to your selected topic, in an
8 to 10 slide PowerPoint presentation. Additionally, your presentation
should cover the following concerns: Overall, why should health care
managers be aware of these changes and trends? How will each of these
trends impact the specific topic that you will address?
The information in this presentation will later be used as part of your
Senior Project to set the context for the audience you select for your
training program. Your presentation must include detailed speaker’s
notes for each slide as well as a minimum of one to two scholarly
sources from the Ashford University Library and one to two current,
scholarly web sources. Examples of scholarly web sources are available
in this week’s recommended websites. These sources will also count
toward the required sources for your Senior Project. Your presentation
must be engaging and relevant to your audience. Lines of text on a slide
will not be sufficient for this assignment. It should contain images,
graphics, and/or multimedia that communicate your training program
clearly to your audience. For tips on creating an excellent presentation,
read this overview.
Policy and Planning Constraints. Locate an example of a policy or
guideline from an external source to a healthcare organization. Explain
how this policy or guideline may be a constraint to a healthcare
organization’s planning, or how it may shape the healthcare
organization’s philosophy. For example, given that the American
Academy of Pediatrics offers guidelines on child vaccinations, these
guidelines might impact the ability of the healthcare organization to
deliver services to newbornsand infants. Using a similar example, as
well as the characteristics of effective plans as your framework, discuss

4. how proper planning can help organizations in their future decision
making.
The Control Process. The control process involves three phases that are
cyclic: establishing standards, measuring performance, and correcting
deviations. Examine the manner in which health care leaders progress
through each phase of the control process to manage organizations.
What is the management function of controlling as related to
performance improvement? What tools are used to measure and monitor
performance? Please describe at least two functions and two tools in
your response.
Senior Project Summary. Write a short summary paper on the selected
topic from Week One, which outlines your Senior Project. In your paper
include the topic, your thesis statement, your research methodology,
your decision-making process for choosing your resources, and at least
three resources you will be using. The Senior Project Summary should
be two- to three- pages (excluding title and reference pages) in APA
format as outlined in the Ashford Writing Center. Your summary must
contain the following:
I. Title Page
a. Anticipated title (this may change for the completed project)
b. Your name
c. Course name and number
d. Instructor’s name
e. Date submitted
II. Introduction: Provide an overview of your selected topic and include
your thesis statement. Identify the organization that you have chosen to

5. address. Include why the issue of your selected topic is important to the
healthcare administrators in your organization and to the healthcare
industry in general. This should be about one-third of a page.
III. Scope of the Senior Project: This section should summarize the
content that will be addressed in the Senior Project.
IV. Discussion: This section should be a brief but constructive and
analytical overview of what was found in the scholarly and professional
literature. In developing this section, it is important to demonstrate your
understanding of the topic and the interventions.
V. Conclusion: Provide a summary of the main points and direction of
your project.
VI. Reference Page
Strategic Planning and Budgeting. Imagine you are considering the
possibility of operating a small business or practice related to health
care, either as a provider of some sort of care or as a service intended to
support various provider organizations in their care-delivery activities.
1. Describe the kind of entity you plan to establish by stating the service
or services you propose to deliver and the kinds of clients or customers
you would be serving.
2. Write a few sentences offering compelling reasons for your proposed
venture, explaining why you believe it is needed and by whom it is
needed. Also discuss any competition you foresee.
3. Develop an estimate of how much money you will require to establish
your business, and state how you would finance your venture. Also
discuss your plans for maintaining your budget.
4. Create a mission or vision statement for your organization.

6. Committees and Teams. Select either Option A or Option B to respond
to and indicate within your post which option you chose.
Option A: Identify what you believe are the top three challenges in
setting up a hospital-based committee from a managerial perspective. In
a 250- to 300- word post, discuss your rationale and address the
following questions:
1. Why are committees advantageous for health care organizations?
2. What are some of the steps that you, as a manager, could take to
overcome these challenges?
3. How would you address conflict and/or divisiveness within the
committee or team?
Option B: Committees have been determined as a necessary component
to health care organizations. As a manager, you have been tasked to set
up a committee with one of the hospital departments. In doing so,
consider the following questions:
1. How much influence should the committee have in the overall
management structure?
2. How would you maintain authority without adopting an autocratic
leadership style?
3. How would you set up an employee team without violating union and
labors laws?
Senior Project Progress Report. Complete a one- to two-page report
on the progress you have made to date on your Senior Project. Your
report and any citations used must be in APA style as outlined in the
Ashford Writing Center. Your progress report should cover the
following:

7. 1. Topic: Identify the topic that you have selected for your project and
provide a brief explanation for why you have chosen this topic to
address.
2. Organization: Provide a brief overview of the health care
organization that you have selected for your project including a
summary of the challenges and/or opportunities the organization is
currently facing. How will your training be aligned to help the
organizational leaders manage this challenge/opportunity?
3. Methods: What methods will you use to gather information on your
client organization and the problem it is facing? You are welcome to use
as many research methods as possible to obtain information for and
about your organization and its managers (e.g., web-based resources,
electronic articles, or personal interviews). The more informed you are,
the better prepared you will be to complete your project.
4. Training: Identify the audience for your training program and provide
a brief outline of the topics it will address. In your outline, include a
minimum of three to five learning outcomes that are targeted for your
identified audience. Specifically, what do you want your audience to
know and/or be able to do after they have completed the training? How
does this training program align with the overall challenges and/or
opportunities that the organization is facing? Overall, how will the
training program benefit the organization?
Case Study: Authority and Leadership. Review the details of the case
“Authority and Leadership: Rising From the Ranks” from your course
text, and respond to the following questions:
1. Identify the potential advantages Julie might enjoy in becoming
manager of a group of which she has long been a member, and contrast

8. these with the possible disadvantages that might present themselves
because she has long been a member of this group.
2. Describe how Julie will have to proceed in establishing herself as the
legitimate possessor or supervisory authority on the unit, and describe
the sources and forms of Julie’s authority.
Motivation and Conflict Resolution. Select either Option A or Option
B and indicate in your post which option you have selected.
In any organization, regardless of the industry, some level of conflict
and/or office bickering is inevitable and may have a damaging impact on
productivity and motivation or morale. However, it is the responsibility
of the manager to ensure that conflict is avoided whenever possible and,
when it does occur, that it is handled in an appropriate and respectful
manner. With this in mind, listen to the podcast, Stop the Medical Office
Bickering and respond to your selected option.
Option A: Case Study: A Matter of Motivation: The Delayed Promotion
Review the details of the case above from your course text, and respond
to the following questions:
1. Thoroughly analyze the likely state of your ability to motivate
yourself in your new position. In the process, comment to whatever
extent you feel necessary on your level of confidence in the relative
stability of your position and how this might affect your performance.
2. Describe the most likely motivational state of your HIM staff at the
time you assumed the director’s position, and explain in detail why this
state probably exists.

9. 3. Based on the podcast, what are some proactive strategies that
management could have used to reduce the potential for conflict in this
situation?
Option B: Case Study: Charting a Course for Conflict Resolution: “It’s
a Policy”
Review the details of the case above from your course text, and respond
to the following questions:
1. Develop the argument you would be advocating if you were in George
Mann’s position. In a similar fashion, thoroughly develop the argument
you would advance if you were in Sally Carter’s position.
2. Assuming the position of CEO, Jane Arnold, render a decision.
Document your decision in whatever detail may be necessary, and
include a complete explanation for your decision.
3. Based on the foregoing, outline whatever steps (e.g., policy changes,
guidelines, payroll requirements, or something else) you believe should
be considered to minimize the chances of similar conflict in the future.
Communication Challenges. Select either Option A or Option B and
indicate in your post which option you have selected.
Option A: Compared to a non-healthcare organization, a manager must
have a special skill set for communicating with health professionals and
non professionals within a health care organization. What do you believe
are those particular skill sets? What are the ethical, financial, and legal
implications for communication within a health care organization? What
are the some of the primary barriers to communication between a
manager and his/her staff?
Option B: Case Study: Your Word Against His

10. Review the details of the case “Your Word Against His” in your course
text. Describe in detail any options you could pursue to set the matter
straight for all parties who received the wrong information, while
incurring the minimum possible public disfavor by the vice president. In
addition, describe what you think went wrong this in case. Where was
the communication breakdown, and how could it have been avoided?
The Health Professional as Manager. Select either Option A or Option B
and indicate in your post which option you have selected.
Option A: Imagine your colleague and friend, Jane Smith, has recently
been promoted to department manager for your facility. You have
worked side-by-side with Jane for the past ten years and can speak to her
excellent skills as a health professional. However, Jane has no prior
management experience and many of your co-workers are fearful that
she does not possess the necessary leadership skills to effectively lead
the team. You feel conflicted because you agree with your colleagues
but you also have faith that Jane will do her best. Considering Jane’s
situation, describe the dual role of the health professional as manager.
What challenges do managers face when they make the leap from health
care professional to manager? What are some of the common complaints
to indicate the presence of ill-fitting management?
Option B: Given the effort and creativity that you have put into your
Senior Project for this course, use this discussion board as a forum to
share your topic with your classmates. Provide a comprehensive
description of the topic you chose, discuss your reason(s) for choosing
the topic, and present some of the key information that you learned
throughout the research process. For example, what did you learn about
the role of management in influencing health care decisions? How do
you think the future of healthcare will be impacted by your topic? Are
there any current events and/or media stories that relate to your topic?

11. Focus of the Senior Project
To start, select one of the following approved topics for your Senior
Project. You may also have a topic of your choice approved by the
instructor in Week One. Many of the approved topics have specific
subtopics outlined and, while these topics are not all-inclusive, they do
provide insight into specific areas to consider.
Approved Topics:
1. Examine how participative leadership functions in today’s modern
health care organization and compare it to other types of leadership
styles. Evaluate how each type of leadership style may impact
organizational culture, employee performance, and how it may help or
hinder the legitimacy of authority.
2. As an administrator, address the challenges of employee recruitment
and retention of health care professionals. Additional subtopics may
include trends in the nursing workforce, shortage of primary care
physicians, staff turnover, retention, and staffing patterns.
3. Analyze the dual role of a manager and healthcare professional.
Examine challenges that the health professional compared to those of a
non-health professional, may face in terms of leadership style, and the
impact these challenges have on organizational culture. The benefits of a
health professional manager as an organizational resource may also be
included. Explore the career trends of health professionals in
organizational leadership positions, such as the types of health
professional training that leaders tend to have in common, and the
typical demographic background of health professional managers.
4. The health care industry must anticipate and monitor trends that could
possibly affect its overall survival. Analyze how regulation of the

12. healthcare industry impacts a health care organization. Explore some of
the possible survival organizational strategies such as, but not limited to,
mergers, and affiliations, achieving accreditation status, professional
licensure.
5. Analyze the impact of technology on how health care services are
delivered. The impact of technology on employee performance,
organizational structure, and management planning may also be
considered.
6. Analyze the impact of any recent social and/or ethical trends on the
health care industry. Discuss at least two issues.
After identifying your topic, choose a health care organization in your
area. This organization may be small or large and may provide single
inpatient health service or multiple outpatient services; it is your choice.
Consider your topic in light of the leadership of this organization and
research the challenges and successes it has faced in managing
operational effectiveness. You are welcome to use as many research
methods as possible to obtain information for your organization and its
managers (e.g., web-based resources, electronic articles, or personal
interviews). The more informed you are, the better prepared you will be
to complete your project.
Finally, develop a management training program that includes relevant
guidelines and information to combat the issues identified in the selected
topic, as well as recommendations for managers to more effectively lead
health care organizations. Your training program should be in the form
of a 20 to 25 slide PowerPoint presentation (excluding title and reference
slides) that includes comprehensive speaker’s notes for each slide.
Utilize at least three to five scholarly sources from the Ashford
University Library and two to three current, scholarly web sources. All

13. sources must be cited according to APA guidelines as outlined in the
Ashford Writing Center. Your presentation must be engaging and
relevant to your audience. Lines of text on a slide will not be sufficient
for this project. It should contain images, graphics, and/or multimedia
that communicate your training clearly to your audience. For tips on
creating an excellent presentation, read this overview.
==============================================
HCA 459 Week 1 DQ 1 Organizational Survival
Strategies (Ash)
For more course tutorials visit
www.hca459.com
HCA 459 Week 1 DQ 1 Organizational Survival Strategies
History - General History
Organizational Survival Strategies. This discussion has two options.
Please choose either Option A or Option B to respond to. Be sure to
indicate within your post which option you chose.
Option A: Hospitals frequently seek ways to ensure survival.
Sometimes an adversarial climate cannot be avoided when the action
that is being considered is controversial. For example, a hospital may
seek to expand its market reach by opening an inpatient drug treatment
facility in a small suburban township. The county where the township

14. sits has seen a steady rise in heroin addiction, as well as an increase in
hepatitis cases. As a manager, identify the three possible categories of
clients within this new clientele network. Give at least one example of a
client for each category and explain the reason for your decision.
Option B: In this increasingly difficult economic environment, many
organizations have been forced to take drastic operational and systematic
measures to stay afloat and maintain their position within the
community. If you were a health care manager leading an organization
in which its financial, political, and/or social position was threatened,
what survival strategies would you employ? Please choose at least three
strategies from your textbook to discuss and thoroughly explain the
rationale for your choices.
==============================================
HCA 459 Week 1 DQ 2 The Challenge of Change
(Ash)
For more course tutorials visit
www.hca459.com
HCA 459 Week 1 DQ 2 The Challenge of Change
History - General History

15. The Challenge of Change. Change is usually positive, but it can also be
difficult to embrace at times. Employees can be resistant to change,
while managers may feel that it is necessary for organizational stability.
Discuss the challenge of change as it relates to health care organizations.
What is the overall impact of change on the organization, its employees,
and its constituents, and what role does the manager play as an agent of
change? In addition to responding to these questions, review the
examples of successful change in your textbook and choose two
examples to discuss in greater detail. What did you learn from these
examples? In each case, how did the individuals overcome the barriers
to change, and what were the resulting benefits?
==============================================
HCA 459 Week 1 The Health Care Scene
Contemporary Trends (Ash)
For more course tutorials visit
www.hca459.com
HCA 459 Week 1 The Health Care Scene Contemporary Trends
History - General History
The Health Care Scene: Contemporary Trends. As health care
leaders, it is important to understand that health care is quite a dynamic
field. Its constant changes are a result of continuing trends in regulation,

16. policy, patient and provider advocacy efforts, as well as increasingly
sophisticated technology and industry benchmarking guidelines. Review
the possible topics for your Senior Project located in the Senior Project
prompt in Week Five, and decide what topic your training program will
address. If you choose not to select a topic from the approved topic list,
you must have your original topic approved by your instructor prior to
submitting this assignment.
For this assignment, assess the contemporary trends in health care and
be sure to include all of the following:
1. Changes in client characteristics
2. Regulation of the health care industry
3. Reimbursement patterns and mandates
4. Restructuring of health care organizations
5. Impact of technology
6. Ongoing social and ethical factors
Address the information above as it pertains to your selected topic, in an
8 to 10 slide PowerPoint presentation. Additionally, your presentation
should cover the following concerns: Overall, why should health care
managers be aware of these changes and trends? How will each of these
trends impact the specific topic that you will address?
The information in this presentation will later be used as part of your
Senior Project to set the context for the audience you select for your
training program. Your presentation must include detailed speaker’s
notes for each slide as well as a minimum of one to two scholarly
sources from the Ashford University Library and one to two current,
scholarly web sources. Examples of scholarly web sources are available

17. in this week’s recommended websites. These sources will also count
toward the required sources for your Senior Project. Your presentation
must be engaging and relevant to your audience. Lines of text on a slide
will not be sufficient for this assignment. It should contain images,
graphics, and/or multimedia that communicate your training program
clearly to your audience. For tips on creating an excellent presentation,
read this overview.
==============================================
HCA 459 Week 2 DQ 1 Policy and Planning
Constraints (Ash)
For more course tutorials visit
www.hca459.com
HCA 459 Week 2 DQ 1 Policy and Planning Constraints
History - General History
Policy and Planning Constraints. Locate an example of a policy or
guideline from an external source to a healthcare organization. Explain
how this policy or guideline may be a constraint to a healthcare
organization’s planning, or how it may shape the healthcare
organization’s philosophy. For example, given that the American
Academy of Pediatrics offers guidelines on child vaccinations, these
guidelines might impact the ability of the healthcare organization to

18. deliver services to newborns and infants. Using a similar example, as
well as the characteristics of effective plans as your framework, discuss
how proper planning can help organizations in their future decision
making.
==============================================
HCA 459 Week 2 DQ 2 The Control Process (Ash)
For more course tutorials visit
www.hca459.com
HCA 459 Week 2 DQ 2 The Control Process
History - General History
The Control Process. The control process involves three phases that are
cyclic: establishing standards, measuring performance, and correcting
deviations. Examine the manner in which health care leaders progress
through each phase of the control process to manage organizations.
What is the management function of controlling as related to
performance improvement? What tools are used to measure and monitor
performance? Please describe at least two functions and two tools in
your response.
==============================================

19. HCA 459 Week 2 Senior Project Summary (Ash)
For more course tutorials visit
www.hca459.com
HCA 459 Week 2 Senior Project Summary
History - General History
Senior Project Summary. Write a short summary paper on the selected
topic from Week One, which outlines your Senior Project. In your paper
include the topic, your thesis statement, your research methodology,
your decision-making process for choosing your resources, and at least
three resources you will be using. The Senior Project Summary should
be two- to three- pages (excluding title and reference pages) in APA
format as outlined in the Ashford Writing Center. Your summary must
contain the following:
I. Title Page
a. Anticipated title (this may change for the completed project)
b. Your name
c. Course name and number
d. Instructor’s name
e. Date submitted
II. Introduction: Provide an overview of your selected topic and include
your thesis statement. Identify the organization that you have chosen to

20. address. Include why the issue of your selected topic is important to the
healthcare administrators in your organization and to the healthcare
industry in general. This should be about one-third of a page.
III. Scope of the Senior Project: This section should summarize the
content that will be addressed in the Senior Project.
IV. Discussion: This section should be a brief but constructive and
analytical overview of what was found in the scholarly and professional
literature. In developing this section, it is important to demonstrate your
understanding of the topic and the interventions.
V. Conclusion: Provide a summary of the main points and direction of
your project.
VI. Reference Page
==============================================
HCA 459 Week 3 DQ 1 Strategic Planning and
Budgeting (Ash)
For more course tutorials visit
www.hca459.com
HCA 459 Week 3 DQ 1 Strategic Planning and Budgeting
History - General History

21. Strategic Planning and Budgeting. Imagine you are considering the
possibility of operating a small business or practice related to health
care, either as a provider of some sort of care or as a service intended to
support various provider organizations in their care-delivery activities.
1. Describe the kind of entity you plan to establish by stating the service
or services you propose to deliver and the kinds of clients or customers
you would be serving.
2. Write a few sentences offering compelling reasons for your proposed
venture, explaining why you believe it is needed and by whom it is
needed. Also discuss any competition you foresee.
3. Develop an estimate of how much money you will require to establish
your business, and state how you would finance your venture. Also
discuss your plans for maintaining your budget.
4. Create a mission or vision statement for your organization.
==============================================
HCA 459 Week 3 DQ 2 Committees and Teams (Ash)
For more course tutorials visit
www.hca459.com
HCA 459 Week 3 DQ 2 Committees and Teams
History - General History

22. Committees and Teams. Select either Option A or Option B to respond
to and indicate within your post which option you chose.
Option A: Identify what you believe are the top three challenges in
setting up a hospital-based committee from a managerial perspective. In
a 250- to 300- word post, discuss your rationale and address the
following questions:
1. Why are committees advantageous for health care organizations?
2. What are some of the steps that you, as a manager, could take to
overcome these challenges?
3. How would you address conflict and/or divisiveness within the
committee or team?
Option B: Committees have been determined as a necessary component
to health care organizations. As a manager, you have been tasked to set
up a committee with one of the hospital departments. In doing so,
consider the following questions:
1. How much influence should the committee have in the overall
management structure?
2. How would you maintain authority without adopting an autocratic
leadership style?
3. How would you set up an employee team without violating union and
labors laws?
==============================================
HCA 459 Week 3 Senior Project Progress Report
(Ash)

23. For more course tutorials visit
www.hca459.com
HCA 459 Week 3 Senior Project Progress Report
History - General History
Senior Project Progress Report. Complete a one- to two-page report
on the progress you have made to date on your Senior Project. Your
report and any citations used must be in APA style as outlined in the
Ashford Writing Center. Your progress report should cover the
following:
1. Topic: Identify the topic that you have selected for your project and
provide a brief explanation for why you have chosen this topic to
address.
2. Organization: Provide a brief overview of the health care
organization that you have selected for your project including a
summary of the challenges and/or opportunities the organization is
currently facing. How will your training be aligned to help the
organizational leaders manage this challenge/opportunity?
3. Methods: What methods will you use to gather information on your
client organization and the problem it is facing? You are welcome to use
as many research methods as possible to obtain information for and
about your organization and its managers (e.g., web-based resources,
electronic articles, or personal interviews). The more informed you are,
the better prepared you will be to complete your project.

24. 4. Training: Identify the audience for your training program and provide
a brief outline of the topics it will address. In your outline, include a
minimum of three to five learning outcomes that are targeted for your
identified audience. Specifically, what do you want your audience to
know and/or be able to do after they have completed the training? How
does this training program align with the overall challenges and/or
opportunities that the organization is facing? Overall, how will the
training program benefit the organization?
==============================================
HCA 459 Week 4 DQ 1 Case Study Authority and
Leadership (Ash)
For more course tutorials visit
www.hca459.com
HCA 459 Week 4 DQ 1 Case Study Authority and Leadership
Health Care - General Health Care
Case Study: Authority and Leadership. Review the details of the case
“Authority and Leadership: Rising From the Ranks” from your course
text, and respond to the following questions:
1. Identify the potential advantages Julie might enjoy in becoming
manager of a group of which she has long been a member, and contrast

25. these with the possible disadvantages that might present themselves
because she has long been a member of this group.
2. Describe how Julie will have to proceed in establishing herself as the
legitimate possessor or supervisory authority on the unit, and describe
the sources and forms of Julie’s authority.
==============================================
HCA 459 Week 4 DQ 2 Motivation and Conflict
Resolution (Ash)
For more course tutorials visit
www.hca459.com
HCA 459 Week 4 DQ 2 Motivation and Conflict Resolution
Health Care - General Health Care
Motivation and Conflict Resolution. Select either Option A or Option
B and indicate in your post which option you have selected.
In any organization, regardless of the industry, some level of conflict
and/or office bickering is inevitable and may have a damaging impact on
productivity and motivation or morale. However, it is the responsibility
of the manager to ensure that conflict is avoided whenever possible and,
when it does occur, that it is handled in an appropriate and respectful
manner. With this in mind, listen to the podcast, Stop the Medical Office
Bickering and respond to your selected option.

26. Option A: Case Study: A Matter of Motivation: The Delayed Promotion
Review the details of the case above from your course text, and respond
to the following questions:
1. Thoroughly analyze the likely state of your ability to motivate
yourself in your new position. In the process, comment to whatever
extent you feel necessary on your level of confidence in the relative
stability of your position and how this might affect your performance.
2. Describe the most likely motivational state of your HIM staff at the
time you assumed the director’s position, and explain in detail why this
state probably exists.
3. Based on the podcast, what are some proactive strategies that
management could have used to reduce the potential for conflict in this
situation?
Option B: Case Study: Charting a Course for Conflict Resolution: “It’s
a Policy”
Review the details of the case above from your course text, and respond
to the following questions:
1. Develop the argument you would be advocating if you were in George
Mann’s position. In a similar fashion, thoroughly develop the argument
you would advance if you were in Sally Carter’s position.
2. Assuming the position of CEO, Jane Arnold, render a decision.
Document your decision in whatever detail may be necessary, and
include a complete explanation for your decision.
3. Based on the foregoing, outline whatever steps (e.g., policy changes,
guidelines, payroll requirements, or something else) you believe should
be considered to minimize the chances of similar conflict in the future.

27. ==============================================
HCA 459 Week 5 DQ 1 Communication Challenges
(Ash)
For more course tutorials visit
www.hca459.com
HCA 459 Week 5 DQ 1 Communication Challenges
Health Care - General Health Care
Communication Challenges. Select either Option A or Option B and
indicate in your post which option you have selected.
Option A: Compared to a non-healthcare organization, a manager must
have a special skill set for communicating with health professionals and
non professionals within a health care organization. What do you believe
are those particular skill sets? What are the ethical, financial, and legal
implications for communication within a health care organization? What
are the some of the primary barriers to communication between a
manager and his/her staff?
Option B: Case Study: Your Word Against His
Review the details of the case “Your Word Against His” in your course
text. Describe in detail any options you could pursue to set the matter
straight for all parties who received the wrong information, while

28. incurring the minimum possible public disfavor by the vice president. In
addition, describe what you think went wrong this in case. Where was
the communication breakdown, and how could it have been avoided?
==============================================
HCA 459 Week 5 DQ 2 The Health Professional as
Manager (Ash)
For more course tutorials visit
www.hca459.com
HCA 459 Week 5 DQ 2 The Health Professional as Manager
Health Care - General Health Care
The Health Professional as Manager. Select either Option A or Option
B and indicate in your post which option you have selected.
Option A: Imagine your colleague and friend, Jane Smith, has recently
been promoted to department manager for your facility. You have
worked side-by-side with Jane for the past ten years and can speak to her
excellent skills as a health professional. However, Jane has no prior
management experience and many of your co-workers are fearful that
she does not possess the necessary leadership skills to effectively lead
the team. You feel conflicted because you agree with your colleagues

29. but you also have faith that Jane will do her best. Considering Jane’s
situation, describe the dual role of the health professional as manager.
What challenges do managers face when they make the leap from health
care professional to manager? What are some of the common complaints
to indicate the presence of ill-fitting management?
Option B: Given the effort and creativity that you have put into your
Senior Project for this course, use this discussion board as a forum to
share your topic with your classmates. Provide a comprehensive
description of the topic you chose, discuss your reason(s) for choosing
the topic, and present some of the key information that you learned
throughout the research process. For example, what did you learn about
the role of management in influencing health care decisions? How do
you think the future of healthcare will be impacted by your topic? Are
there any current events and/or media stories that relate to your topic?
==============================================
HCA 459 Week 5 Final Paper / Senior Project (Ash)
For more course tutorials visit
www.hca459.com
HCA 459 Week 5 Final Paper / Senior Project
Health Care - General Health Care
Focus of the Senior Project

30. To start, select one of the following approved topics for your Senior
Project. You may also have a topic of your choice approved by the
instructor in Week One. Many of the approved topics have specific
subtopics outlined and, while these topics are not all-inclusive, they do
provide insight into specific areas to consider.
Approved Topics:
1. Examine how participative leadership functions in today’s modern
health care organization and compare it to other types of leadership
styles. Evaluate how each type of leadership style may impact
organizational culture, employee performance, and how it may help or
hinder the legitimacy of authority.
2. As an administrator, address the challenges of employee recruitment
and retention of health care professionals. Additional subtopics may
include trends in the nursing workforce, shortage of primary care
physicians, staff turnover, retention, and staffing patterns.
3. Analyze the dual role of a manager and healthcare professional.
Examine challenges that the health professional compared to those of a
non-health professional, may face in terms of leadership style, and the
impact these challenges have on organizational culture. The benefits of a
health professional manager as an organizational resource may also be
included. Explore the career trends of health professionals in
organizational leadership positions, such as the types of health
professional training that leaders tend to have in common, and the
typical demographic background of health professional managers.
4. The health care industry must anticipate and monitor trends that could
possibly affect its overall survival. Analyze how regulation of the
healthcare industry impacts a health care organization. Explore some of
the possible survival organizational strategies such as, but not limited to,

31. mergers, and affiliations, achieving accreditation status, professional
licensure.
5. Analyze the impact of technology on how health care services are
delivered. The impact of technology on employee performance,
organizational structure, and management planning may also be
considered.
6. Analyze the impact of any recent social and/or ethical trends on the
health care industry. Discuss at least two issues.
After identifying your topic, choose a health care organization in your
area. This organization may be small or large and may provide single
inpatient health service or multiple outpatient services; it is your choice.
Consider your topic in light of the leadership of this organization and
research the challenges and successes it has faced in managing
operational effectiveness. You are welcome to use as many research
methods as possible to obtain information for your organization and its
managers (e.g., web-based resources, electronic articles, or personal
interviews). The more informed you are, the better prepared you will be
to complete your project.
Finally, develop a management training program that includes relevant
guidelines and information to combat the issues identified in the selected
topic, as well as recommendations for managers to more effectively lead
health care organizations. Your training program should be in the form
of a 20 to 25 slide PowerPoint presentation (excluding title and reference
slides) that includes comprehensive speaker’s notes for each slide.
Utilize at least three to five scholarly sources from the Ashford
University Library and two to three current, scholarly web sources. All
sources must be cited according to APA guidelines as outlined in the
Ashford Writing Center. Your presentation must be engaging and

32. relevant to your audience. Lines of text on a slide will not be sufficient
for this project. It should contain images, graphics, and/or multimedia
that communicate your training clearly to your audience. For tips on
creating an excellent presentation, read this overview.
==============================================