SlideShare ist ein Scribd-Unternehmen logo
1 von 34
Downloaden Sie, um offline zu lesen
I’M AIDAN
UX DESIGNER & FRONT END ARCHITECT
aidan@fosterinteractive.com
Hi
USER EXPERIENCE DESIGN
AUDIENCE’S
GOALS
ORG / BUSINESS
OBJECTIVES
UX
AUDIENCE’S
GOALS
ORG / BUSINESS
OBJECTIVES
UX
YOUR
SITE
SOCIAL
EMAIL
OTHER
SITES
HELP VISITORS IGNORE WHAT THEY’RE NOT INTERESTED IN
SO THEY CAN FIND YOUR SOLUTION
TO THEIR PROBLEM
MISTAKE #1 - DON’T WAIT TO TRACK GOALS
DEFINE + TRACK THEM NOW
KPI’S ARE BUSINESS OBJECTIVES
!
LOWER
BOUNCE RATE
"
INCREASE
TIME / PAGES
#
INCREASE
SOCIAL ENGAGEMENT
KEY CONTENT TRANSACTIONS SUPPORT
• Visits to key
pages
• Long scrolls on
lead gen pages
• Donations
• Event
Registrations
• Contact Form
submissions
• Email clicks
• Decreased Support
Requests
• Increased self-
serve forms
Setup Google Analytics in Drupal
https://www.youtube.com/watch?v=2wFXo-vnhWs
Tracking KPI’s (Goals) in Google Analytics
https://www.google-analytics.ie/blog/how-to-set-up-goals-in-
google-analytics-with-pictures/
https://dashthis.com/blog/the-top-google-analytics-kpis-to-track/
Other Useful Tools
https://www.hotjar.com/
https://clarity.microsoft.com/
WEBSITE KPI’S
NON-WEBSITE KPI’S
Sales / Offline KPI’s in excel (Template)
https://christophjanz.blogspot.com/2013/12/a-kpi-
dashboard-for-early-stage-saas.html
https://medium.com/@rachelpemelton/how-to-create-
a-simple-kpi-dashboard-in-excel-d0c8fee9f11c
Tracking Social engagement KPI’s (How-to + Saas products)
https://blog.hootsuite.com/social-media-kpis-key-
performance-indicators/
https://sproutsocial.com/insights/social-media-kpis/
MISTAKE #2 - DON’T THOW THE (CONTENT) BABY OUT
WITH THE BATH WATER
MISTAKE #3 - DON’T ASSUME WHAT YOUR AUDIENCE WANTS
ASK THEM!
https://uxplanet.org/how-to-create-effective-user-
surveys-1cea4b06ff76
https://www.hotjar.com/blog/website-survey-questions
https://survicate.com/website-survey/questions/redesign-
survey-questions/
https://www.surveymonkey.com/r/redesign-survey
SURVEY RESOURCES
MISTAKE #4 - DON’T FORGET TO WALK A MILE IN YOUR AUDIENCE’S SHOES
USE PERSONAS
TO DEFINE GOALS
Personas
$
%
USER
GOALS
&
INSIGHTS &
EMPATHY
'
FRAMEWORK
FOR DISAGREEMENTS
TIP #5 - DON’T ASSUME YOUR SITEMAP WORKS
TEST & RE-TEST
Information Architecture
$
(
ANALYSIS
&
TREE TEST
)
IA MAP
*
USER GOALS
IMPROVE & TEST
IA Testing
$
TIP #6 - DON’T WAIT FOR A WEBSITE TO TEST
TEST EARLY AS POSSIBLE
$
Navigation
Patterns
UI Content
Blocks
+
User
Testable
&
TO GET WHAT YOU WANT OUT OF A REDESIGN
YOU NEED TO FOCUS ON
WHAT THE AUDIENCE WANTS
THANK YOU!
aidan@fosterinteractive.com

Weitere ähnliche Inhalte

Was ist angesagt?

EEA Survery Results on Internet Marketing Social Media
EEA Survery Results on Internet Marketing Social MediaEEA Survery Results on Internet Marketing Social Media
EEA Survery Results on Internet Marketing Social Media
Gwyneth Iredale
 
Adam Japko, Connecting with Users: What you Should Know About Search and Anal...
Adam Japko, Connecting with Users: What you Should Know About Search and Anal...Adam Japko, Connecting with Users: What you Should Know About Search and Anal...
Adam Japko, Connecting with Users: What you Should Know About Search and Anal...
GardenBloggersConference
 

Was ist angesagt? (20)

Content Marketing: Attract and Retain Customers
Content Marketing: Attract and Retain CustomersContent Marketing: Attract and Retain Customers
Content Marketing: Attract and Retain Customers
 
Branding for Local Businesses
Branding for Local BusinessesBranding for Local Businesses
Branding for Local Businesses
 
Local Marketing for Lead Generation - 8 tools to use today
Local Marketing for Lead Generation - 8 tools to use todayLocal Marketing for Lead Generation - 8 tools to use today
Local Marketing for Lead Generation - 8 tools to use today
 
How to Get Leads to your Business Website
How to Get Leads to your Business WebsiteHow to Get Leads to your Business Website
How to Get Leads to your Business Website
 
Attract Great Talent – How to tell an authentic story about life at your com...
Attract Great Talent –  How to tell an authentic story about life at your com...Attract Great Talent –  How to tell an authentic story about life at your com...
Attract Great Talent – How to tell an authentic story about life at your com...
 
It's a Mobile World
It's a Mobile WorldIt's a Mobile World
It's a Mobile World
 
Web Strategy (New Year's)
Web Strategy (New Year's)Web Strategy (New Year's)
Web Strategy (New Year's)
 
Google Plus Tutorial
Google Plus TutorialGoogle Plus Tutorial
Google Plus Tutorial
 
HubSpot Social Media Tools Best Practices
HubSpot Social Media Tools Best PracticesHubSpot Social Media Tools Best Practices
HubSpot Social Media Tools Best Practices
 
NRCC Social Media
NRCC Social MediaNRCC Social Media
NRCC Social Media
 
Facebook Timelines
Facebook TimelinesFacebook Timelines
Facebook Timelines
 
Planning Your 2014 Digital Marketing Strategy
Planning Your 2014 Digital Marketing StrategyPlanning Your 2014 Digital Marketing Strategy
Planning Your 2014 Digital Marketing Strategy
 
How Brands Can Work With Bloggers
How Brands Can Work With BloggersHow Brands Can Work With Bloggers
How Brands Can Work With Bloggers
 
5 Ways Infographics Can Strengthen Your Sales Funnel
5 Ways Infographics Can Strengthen Your Sales Funnel 5 Ways Infographics Can Strengthen Your Sales Funnel
5 Ways Infographics Can Strengthen Your Sales Funnel
 
Boost Event ROI with the Help of Your Advocates
Boost Event ROI with the Help of Your AdvocatesBoost Event ROI with the Help of Your Advocates
Boost Event ROI with the Help of Your Advocates
 
EEA Survery Results on Internet Marketing Social Media
EEA Survery Results on Internet Marketing Social MediaEEA Survery Results on Internet Marketing Social Media
EEA Survery Results on Internet Marketing Social Media
 
Boost Your Marketing with Faux Holidays and Special Events
Boost Your Marketing with Faux Holidays and Special EventsBoost Your Marketing with Faux Holidays and Special Events
Boost Your Marketing with Faux Holidays and Special Events
 
Leverage Your Leads With Social Media
Leverage Your Leads With Social Media Leverage Your Leads With Social Media
Leverage Your Leads With Social Media
 
Adam Japko, Connecting with Users: What you Should Know About Search and Anal...
Adam Japko, Connecting with Users: What you Should Know About Search and Anal...Adam Japko, Connecting with Users: What you Should Know About Search and Anal...
Adam Japko, Connecting with Users: What you Should Know About Search and Anal...
 
Stone Ward Digital Swagger Presentation
Stone Ward Digital Swagger PresentationStone Ward Digital Swagger Presentation
Stone Ward Digital Swagger Presentation
 

Ähnlich wie 6 UX Mistakes to Avoid on Your Next Site Redesign

Top 10 Lawyer Marketing Mistakes
Top 10 Lawyer Marketing MistakesTop 10 Lawyer Marketing Mistakes
Top 10 Lawyer Marketing Mistakes
Stacey Burke
 

Ähnlich wie 6 UX Mistakes to Avoid on Your Next Site Redesign (20)

5 User Experience Tips for a Successful Site Redesign
5 User Experience Tips for a Successful Site Redesign5 User Experience Tips for a Successful Site Redesign
5 User Experience Tips for a Successful Site Redesign
 
Harnessing the Value of UX
Harnessing the Value of UXHarnessing the Value of UX
Harnessing the Value of UX
 
Arts Marketers: Building a Better Website
Arts Marketers: Building a Better WebsiteArts Marketers: Building a Better Website
Arts Marketers: Building a Better Website
 
Arts Marketers: Building a Better Website
Arts Marketers: Building a Better WebsiteArts Marketers: Building a Better Website
Arts Marketers: Building a Better Website
 
Let's Get Digital: How to Stop Losing Conversions & Grow Your Business
Let's Get Digital: How to Stop Losing Conversions & Grow Your BusinessLet's Get Digital: How to Stop Losing Conversions & Grow Your Business
Let's Get Digital: How to Stop Losing Conversions & Grow Your Business
 
Social Media Boot Camp - HARDI Sales And Marketing Conference 2015
Social Media Boot Camp - HARDI Sales And Marketing Conference 2015Social Media Boot Camp - HARDI Sales And Marketing Conference 2015
Social Media Boot Camp - HARDI Sales And Marketing Conference 2015
 
3 v digital-web-part-1
3 v digital-web-part-13 v digital-web-part-1
3 v digital-web-part-1
 
Expanding Your Community's Presence Online with Social Media
Expanding Your Community's Presence Online with Social MediaExpanding Your Community's Presence Online with Social Media
Expanding Your Community's Presence Online with Social Media
 
Connect, Build, Sustain: Growing Your Business with Social Media
Connect, Build, Sustain: Growing Your Business with Social MediaConnect, Build, Sustain: Growing Your Business with Social Media
Connect, Build, Sustain: Growing Your Business with Social Media
 
Online marketing ellendale 2014
Online marketing   ellendale 2014Online marketing   ellendale 2014
Online marketing ellendale 2014
 
The Business of UX
The Business of UXThe Business of UX
The Business of UX
 
Digital Marketing 101 for Arts Presenters: What you need to know about webs...
Digital Marketing 101 for Arts Presenters: What you need to know about webs...Digital Marketing 101 for Arts Presenters: What you need to know about webs...
Digital Marketing 101 for Arts Presenters: What you need to know about webs...
 
Grant Trends and Common Mistakes: Make Your 2019 Applications Shine!
Grant Trends and Common Mistakes: Make Your 2019 Applications Shine!Grant Trends and Common Mistakes: Make Your 2019 Applications Shine!
Grant Trends and Common Mistakes: Make Your 2019 Applications Shine!
 
Top 10 Lawyer Marketing Mistakes
Top 10 Lawyer Marketing MistakesTop 10 Lawyer Marketing Mistakes
Top 10 Lawyer Marketing Mistakes
 
Event Website Development by Startup Elite
Event Website Development by Startup EliteEvent Website Development by Startup Elite
Event Website Development by Startup Elite
 
How to Leverage Social Media to Grow Your Business
How to Leverage Social Media to Grow Your BusinessHow to Leverage Social Media to Grow Your Business
How to Leverage Social Media to Grow Your Business
 
Measuring and Tracking Your Social Media Efforts
Measuring and Tracking Your Social Media EffortsMeasuring and Tracking Your Social Media Efforts
Measuring and Tracking Your Social Media Efforts
 
Measuring social-media-update
Measuring social-media-updateMeasuring social-media-update
Measuring social-media-update
 
Measuring Social Media
Measuring Social MediaMeasuring Social Media
Measuring Social Media
 
Setting a Marketing Budget for 2022
Setting a Marketing Budget for 2022  Setting a Marketing Budget for 2022
Setting a Marketing Budget for 2022
 

Mehr von Aidan Foster

Responsive Web Design - Introduction & Workflow Overview
Responsive Web Design - Introduction & Workflow OverviewResponsive Web Design - Introduction & Workflow Overview
Responsive Web Design - Introduction & Workflow Overview
Aidan Foster
 
Intro to Features Module on Drupal
Intro to Features Module on DrupalIntro to Features Module on Drupal
Intro to Features Module on Drupal
Aidan Foster
 

Mehr von Aidan Foster (9)

A user experience focused case study of Woodsworth College U of T - UnITe TKE...
A user experience focused case study of Woodsworth College U of T - UnITe TKE...A user experience focused case study of Woodsworth College U of T - UnITe TKE...
A user experience focused case study of Woodsworth College U of T - UnITe TKE...
 
Advanced Front End Architecture in D8: Sass, Gulp, & Living Style Guides
Advanced Front End Architecture in D8: Sass, Gulp, & Living Style GuidesAdvanced Front End Architecture in D8: Sass, Gulp, & Living Style Guides
Advanced Front End Architecture in D8: Sass, Gulp, & Living Style Guides
 
The state of front end architecture_in_2015
The state of front end architecture_in_2015The state of front end architecture_in_2015
The state of front end architecture_in_2015
 
Responsive Themeing With Aurora Theme, SASS, and BEM Syntax (Drupal Camp Toro...
Responsive Themeing With Aurora Theme, SASS, and BEM Syntax (Drupal Camp Toro...Responsive Themeing With Aurora Theme, SASS, and BEM Syntax (Drupal Camp Toro...
Responsive Themeing With Aurora Theme, SASS, and BEM Syntax (Drupal Camp Toro...
 
A Responsive Design Case Study - What We Did Wrong Building ResponsiveDesign....
A Responsive Design Case Study - What We Did Wrong Building ResponsiveDesign....A Responsive Design Case Study - What We Did Wrong Building ResponsiveDesign....
A Responsive Design Case Study - What We Did Wrong Building ResponsiveDesign....
 
Responsive Web Design - Introduction & Workflow Overview
Responsive Web Design - Introduction & Workflow OverviewResponsive Web Design - Introduction & Workflow Overview
Responsive Web Design - Introduction & Workflow Overview
 
Simplifying End-user Drupal 7 Content Administration
Simplifying End-user Drupal 7 Content Administration Simplifying End-user Drupal 7 Content Administration
Simplifying End-user Drupal 7 Content Administration
 
Intro to Features Module on Drupal
Intro to Features Module on DrupalIntro to Features Module on Drupal
Intro to Features Module on Drupal
 
Production process presentation - drupalcamp Toronto 2010
Production process presentation - drupalcamp Toronto 2010Production process presentation - drupalcamp Toronto 2010
Production process presentation - drupalcamp Toronto 2010
 

Kürzlich hochgeladen

Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME
Cloud Frontiers:  A Deep Dive into Serverless Spatial Data and FMECloud Frontiers:  A Deep Dive into Serverless Spatial Data and FME
Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME
Safe Software
 
+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...
+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...
+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...
?#DUbAI#??##{{(☎️+971_581248768%)**%*]'#abortion pills for sale in dubai@
 
Artificial Intelligence: Facts and Myths
Artificial Intelligence: Facts and MythsArtificial Intelligence: Facts and Myths
Artificial Intelligence: Facts and Myths
Joaquim Jorge
 
Why Teams call analytics are critical to your entire business
Why Teams call analytics are critical to your entire businessWhy Teams call analytics are critical to your entire business
Why Teams call analytics are critical to your entire business
panagenda
 

Kürzlich hochgeladen (20)

A Year of the Servo Reboot: Where Are We Now?
A Year of the Servo Reboot: Where Are We Now?A Year of the Servo Reboot: Where Are We Now?
A Year of the Servo Reboot: Where Are We Now?
 
Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME
Cloud Frontiers:  A Deep Dive into Serverless Spatial Data and FMECloud Frontiers:  A Deep Dive into Serverless Spatial Data and FME
Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME
 
ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke
ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemkeProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke
ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke
 
Top 5 Benefits OF Using Muvi Live Paywall For Live Streams
Top 5 Benefits OF Using Muvi Live Paywall For Live StreamsTop 5 Benefits OF Using Muvi Live Paywall For Live Streams
Top 5 Benefits OF Using Muvi Live Paywall For Live Streams
 
+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...
+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...
+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...
 
🐬 The future of MySQL is Postgres 🐘
🐬  The future of MySQL is Postgres   🐘🐬  The future of MySQL is Postgres   🐘
🐬 The future of MySQL is Postgres 🐘
 
presentation ICT roal in 21st century education
presentation ICT roal in 21st century educationpresentation ICT roal in 21st century education
presentation ICT roal in 21st century education
 
Understanding Discord NSFW Servers A Guide for Responsible Users.pdf
Understanding Discord NSFW Servers A Guide for Responsible Users.pdfUnderstanding Discord NSFW Servers A Guide for Responsible Users.pdf
Understanding Discord NSFW Servers A Guide for Responsible Users.pdf
 
A Domino Admins Adventures (Engage 2024)
A Domino Admins Adventures (Engage 2024)A Domino Admins Adventures (Engage 2024)
A Domino Admins Adventures (Engage 2024)
 
Boost PC performance: How more available memory can improve productivity
Boost PC performance: How more available memory can improve productivityBoost PC performance: How more available memory can improve productivity
Boost PC performance: How more available memory can improve productivity
 
Powerful Google developer tools for immediate impact! (2023-24 C)
Powerful Google developer tools for immediate impact! (2023-24 C)Powerful Google developer tools for immediate impact! (2023-24 C)
Powerful Google developer tools for immediate impact! (2023-24 C)
 
Deploy with confidence: VMware Cloud Foundation 5.1 on next gen Dell PowerEdg...
Deploy with confidence: VMware Cloud Foundation 5.1 on next gen Dell PowerEdg...Deploy with confidence: VMware Cloud Foundation 5.1 on next gen Dell PowerEdg...
Deploy with confidence: VMware Cloud Foundation 5.1 on next gen Dell PowerEdg...
 
Partners Life - Insurer Innovation Award 2024
Partners Life - Insurer Innovation Award 2024Partners Life - Insurer Innovation Award 2024
Partners Life - Insurer Innovation Award 2024
 
GenAI Risks & Security Meetup 01052024.pdf
GenAI Risks & Security Meetup 01052024.pdfGenAI Risks & Security Meetup 01052024.pdf
GenAI Risks & Security Meetup 01052024.pdf
 
Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe
Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, AdobeApidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe
Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe
 
Artificial Intelligence: Facts and Myths
Artificial Intelligence: Facts and MythsArtificial Intelligence: Facts and Myths
Artificial Intelligence: Facts and Myths
 
Data Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt RobisonData Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt Robison
 
Top 10 Most Downloaded Games on Play Store in 2024
Top 10 Most Downloaded Games on Play Store in 2024Top 10 Most Downloaded Games on Play Store in 2024
Top 10 Most Downloaded Games on Play Store in 2024
 
Why Teams call analytics are critical to your entire business
Why Teams call analytics are critical to your entire businessWhy Teams call analytics are critical to your entire business
Why Teams call analytics are critical to your entire business
 
TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments
TrustArc Webinar - Stay Ahead of US State Data Privacy Law DevelopmentsTrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments
TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments
 

6 UX Mistakes to Avoid on Your Next Site Redesign