You’ll get a quick intro to some User Experience (UX) strategies, examples, and tools that you can implement to help you focus on what your audience needs most.
This will allow your organization to prioritize limited time and budgets on the content & features that provide the greatest impact to your audience. Ultimately some smart planning, and user research will start your relaunch project on the right path for success.
This session has absolutely nothing Drupal-specific but is 100% applicable to any website platform. It’s intended to introduce some concepts as a starting off point. You can then use the provided links and resources to apply these UX practices to your next redesign project.
5. HELP VISITORS IGNORE WHAT THEY’RE NOT INTERESTED IN
SO THEY CAN FIND YOUR SOLUTION
TO THEIR PROBLEM
6. MISTAKE #1 - DON’T WAIT TO TRACK GOALS
DEFINE + TRACK THEM NOW
7. KPI’S ARE BUSINESS OBJECTIVES
!
LOWER
BOUNCE RATE
"
INCREASE
TIME / PAGES
#
INCREASE
SOCIAL ENGAGEMENT
8. KEY CONTENT TRANSACTIONS SUPPORT
• Visits to key
pages
• Long scrolls on
lead gen pages
• Donations
• Event
Registrations
• Contact Form
submissions
• Email clicks
• Decreased Support
Requests
• Increased self-
serve forms
9. Setup Google Analytics in Drupal
https://www.youtube.com/watch?v=2wFXo-vnhWs
Tracking KPI’s (Goals) in Google Analytics
https://www.google-analytics.ie/blog/how-to-set-up-goals-in-
google-analytics-with-pictures/
https://dashthis.com/blog/the-top-google-analytics-kpis-to-track/
Other Useful Tools
https://www.hotjar.com/
https://clarity.microsoft.com/
WEBSITE KPI’S