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Equinix: Optimizing Global Time and Labor Solutions
1.
2. Equinix Global TLM
Darrin Short, Senior Director, Stock Services and Payroll
Des Hicks, Director, America’s Payroll
3. Who We Are…
Our Purpose
Protect, Connect
and Power the
Digital World
Our Dream
Be the Place
Where Opportunity
Connects
Our Culture
The Collective
Personality of Our
Company that Will
Determine Our Destiny
Extraordinary Opportunity
We play at the intersection of the greatest
technology trends of the world.
Extraordinary People
We are authentic, humble, gritty, informal and fun
people who have a passion for winning.
Extraordinary Place
We believe that if we are a team that enjoys each
other, trusts one another and is proud of where we
work, we can sustain the Magic of Equinix.
4. Where We Are…
Seattle
Los Angeles
Silicon
Valley Denver
Houston
Dallas
Chicago
Toronto
Atlanta
Miami
Boston
New York
Philadelphia
Washington D.C.
Culpeper, VA
Bogota
Rio De
Janeiro
Sao Paulo
AMERICAS
EMEA
Helsinki
Stockholm
Dubai
Abu Dhabi
Istanbul
Sofia
Lisbon
Seville
Madrid
Barcelona
Geneva
Zurich
Milan
Paris
Amsterdam
Dusseldorf
Frankfurt
Munich
Warsaw
Dublin
London
Manchester
ASIA PACIFIC
AUSTRALIA
Osaka
Tokyo
Shanghai
Singapore
Jakarta Brisbane
Sydney
Canberra
Adelaide
Perth
Melbourne
Equinix Locations
New Equinix Locations
Partner Data Center
Hong Kong
7. Shifting to Global Standards
Assessed
16 Countries
Determined
Minimum
Standards
Created a
Business Case
8. Prioritizing Needs
• Half of workforce is hourly
• Data centers operate 24/7
• Scheduling optimization
• Better control of overtime and shift changes
• Automated workflow for time off
Manual PTO
eTime Overtime
Time
and Labor Single
Source
9. Transforming Our Work
Collaborating with
a Broad Team
of Stakeholders
Improving
Change Management
Increasing
Overall Efficiency
Enhancing
Associate Experience
Share the Equinix story
Digital business
Fueling global interconnection
Connects world’s leading businesses to customers, employees and partners
Global Footprint:
5 continents
24 countries
48 metro areas
190 data centers
Growth explosion
Massive acquisitions, doubled in size in Europe
Looking for scalability to integrate new companies
Evaluating Systems
Describe Epic piece as it fits with the other HCM systems
Etime is running in US & Canada; Columbia, UK and Switzerland in process and will be live by January 1st – Switzerland will be done earlier
Also use payroll: Best of Breed (BOB) in UK; also have 11 countries for e-time
Where are you using Global payroll
US & Canada were first and were very detailed when it came to training took 6 months, but learned a lot and applied those learnings to the Colombia implementation that took 3 months
Global e-time works with global HCM systems
Where are you in the Workday integration process?
Biggest challenges
Challenge is understanding each country
Hiring the right staff to accommodate
Contractors that we screen to help with the local needs
>Share: Colombia story… did due diligence and found great local support
>Share: Switzerland story… didn’t source and realized any implementation and configuration needs local expertise
Keeping global consistency has been tough
We did an assessment each country and find the gaps
We don’t have a top down approach to epic – we work with our countries collaboratively
Collaborative culture leads to challenges on who makes the decision
Shifting to global standards for time and labor
we did a 16 country assessment
we evaluated each country with regard to epic standards…what at a minimum should all our payrolls have?
Had to consider tailored approach – some countries large, others small business issues – people wearing multiple hats challenge
Share>>Netherlands findings and how that helped build a business case to prioritize funding
Share>> EeT upgrade of US from v7 to v8 and inclusion of Canada and Columbia went as planned, and current projects, Switzerland and UK are on schedule. Excellent collaborative engagement between partners
Setting the standard for solutions
Our biggest pain point was dealing with paper for taking PTO
TLM was more critical than other needs at the time
eTime was already up and running in the US
The UK was having a significant OT overrun
We needed a time tracking system to better manage our overtime
We wanted single source
We wanted the system to be owned by finance
Benefits of integrating your time and labor systems with existing HCM system
We weren’t taking full advantage of data center
Half workforce is hourly
Data centers operate 24/7 and we needed systems that supported that
Once we rolled out the broader functionality of eTime
Having our managers in our data centers be able to use a more accurate efficient system
Scheduling optimization
Better control of OT & shift changes
Further success created support for adoption
Automated workflow for time off
Workday doesn’t maintain PTO accrual balance
How is Equinix transforming the way the world works?
Collaborating with a broad team of stakeholders
Improving change management
TLM there’s more change management
More impact to employees
Payroll is often just new portal for employees
eTime = brings brand new change for employees…
Requires training of employees and managers of hourly employees
All of these systemic changes will continue to increase our overall efficiency and enhance the associate experience