Ruby Conf 2011

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Adhearsion Foundation

Presentation given at RubyConf 2011 by Ben

Technologie

Evented Telephony Application Design
with

Ben Klang
Founder, Mojo Lingo
bklang@mojolingo.com
Twitter/Github: @bklang

What is Adhearsion?
•Adhesion you can hear – glueing the voice layer to
the rest of the world.
•Voice Application Development Framework
•Open Source
•Ruby – integrates easily with Rails, but not
dependent
•Platform agnostic – runs anywhere Ruby or Java
(JRuby) does
•Runs small, scales large
•Cloud-Ready

Adhearsion Applied
•Call center workﬂow optimization and integration
•Sales force automation
•Conferencing applications
•Translation services
•IVR
•Polling
•Robo-calling

But wait...
telephony is HARD right??
Photo by Joseph A. Carr from http://en.wikipedia.org/wiki/File:JT_Switchboard_770x540.jpg

Why evented design?
•Telephony needs are well served by evented design

Why evented design?
•Telephony needs are well served by evented design
•DTMF key presses

Why evented design?
•Telephony needs are well served by evented design
•DTMF key presses
•New call setup/call state transition

Why evented design?
•Telephony needs are well served by evented design
•DTMF key presses
•New call setup/call state transition
•Conference or Queue join/leave

Code Demo

Code from this demo:
https://github.com/mojolingo/RubyConf2011

Questions...

http://
mojolingo.com
adhearsion.com @bklang
@Adhearsion bklang@mojolingo.co
m

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Ruby Conf 2011

1. Evented Telephony Application Design with Ben Klang Founder, Mojo Lingo bklang@mojolingo.com Twitter/Github: @bklang

2. What is Adhearsion? •Adhesion you can hear – glueing the voice layer to the rest of the world. •Voice Application Development Framework •Open Source •Ruby – integrates easily with Rails, but not dependent •Platform agnostic – runs anywhere Ruby or Java (JRuby) does •Runs small, scales large •Cloud-Ready

3. Adhearsion Applied •Call center workﬂow optimization and integration •Sales force automation •Conferencing applications •Translation services •IVR •Polling •Robo-calling

4. Adhearsion Platforms 2008 2010 2011

5. Adhearsion Architecture

6. But wait... telephony is HARD right?? Photo by Joseph A. Carr from http://en.wikipedia.org/wiki/File:JT_Switchboard_770x540.jpg

7. Code Sample (comfort zone) Don’t Panic

8. Why evented design?

9. Why evented design? •Telephony needs are well served by evented design

10. Why evented design? •Telephony needs are well served by evented design •DTMF key presses

11. Why evented design? •Telephony needs are well served by evented design •DTMF key presses •New call setup/call state transition

12. Why evented design? •Telephony needs are well served by evented design •DTMF key presses •New call setup/call state transition •Conference or Queue join/leave

13. Why evented design? •Telephony needs are well served by evented design •DTMF key presses •New call setup/call state transition •Conference or Queue join/leave •Allows extra logic to execute without interrupting ﬂow

14. Why evented design? •Telephony needs are well served by evented design •DTMF key presses •New call setup/call state transition •Conference or Queue join/leave •Allows extra logic to execute without interrupting ﬂow •Process keypresses while on a long blocking call

15. Why evented design? •Telephony needs are well served by evented design •DTMF key presses •New call setup/call state transition •Conference or Queue join/leave •Allows extra logic to execute without interrupting ﬂow •Process keypresses while on a long blocking call •React to external events (timer expired, agent available)

16. Code Demo Code from this demo: https://github.com/mojolingo/RubyConf2011

17. adhearsion.com/ ahnconf2011

18. Questions... http:// mojolingo.com adhearsion.com @bklang @Adhearsion bklang@mojolingo.co m

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Ruby Conf 2011

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