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MARKETING AT A CRITICAL JUNCTUREDRIVING FINANCIAL RETURNTim SutherChief Marketing Officer ®
BETTER TARGETING DRIVES ROI Transformational results are possible Source: Razorfish 2010 2
MULTICHANNEL DRIVES ROI 10-20% revenue lift is achievable Source: McKinsey 2010 3
CAPABILITY MODEL FOR A CONNECTED WORLD Customer life cycle marketing Focus on trigger-driven messaging along the life cycle ,[object Object]
Pull customers (v. push products) – 3x revenue/email (retailer)
Dynamic product offers - increased revenue 46% in stores & 17% online (tech
Everything as a serviceIntegrate across media & channels ,[object Object]
Integrate outbound/website– 2x bookings hotelierSolicit customer input/action ,[object Object]
Solicit ratings/reviews – conversations are crucial
Design content to be viral – 2-4x link performanceFundamentals matter ,[object Object]

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Marketing at a critical juncture

Hinweis der Redaktion

  1. Captivating the consumer in times of change.