Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call back, e-mail and perhaps other media.

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2. Interactive Voice Response
Interactive Voice Response (IVR) is an automated telephony system that
interacts with callers, gathers information and routes calls to the appropriate
recipient. An IVR system (IVRS) accepts a combination of voice telephone
input and touch-tone keypad selection and provides appropriate responses in
the form of voice, fax, call back, e-mail and perhaps other media.

3. Features of IVRS services
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4. WORKING PROCESS OF IVRS

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