Ravi Warrier gives a presentation on value consulting. Value consulting focuses on keeping long-term business relationships and leveraging client expertise, rather than short-term outputs like reports. It involves drawing out client knowledge, gaining unconditional buy-in for changes, asking questions not telling answers, having faith in clients, and continuously learning and innovating. The goal is to transform clients' capabilities, not just teach them. Ravi outlines principles for value consulting, including putting customers first and their success over one's own, continuously learning to better serve clients, maintaining trust, respecting clients' rights, and acting as a coach so knowledge stays after leaving.

1. acutance.in
a talk on
(based)
value consulting

2. hello
my name is ravi warrier
ravi.warrier@acutance.in

3. acknowledgements
the transformation process

4. what

5. (because knowledge is a subtractive process)

6. the traditional consulting
(applaud when it’s over)

7. why consultants are despised
(don’t applaud when it’s over)

8. expert consulting
output driven
co: getting business / billables
cl: reports and recommendations

9. expert consulting
gratiae salutaris

10. value consulting
(based)
value driven
co: keeping the business / relationships
cl: knowledge and capabilities

11. value consulting
(based)
is an approach built on the foundations
of relational consulting with an aim of
delivering long-term value and not
short-term outputs

12. the revolutionary consulting
(applaud if you want to)

13. relational consulting
drawing out and leveraging on client
expertise to get unconditional buy*in
from people whose courage is required
to implement changes

14. ask, don’t tell

15. who’s the real expert?

16. have faith, and be trusted

17. transform, don’t teach

18. learn and innovate, always

19. the true value of consulting
(applaud, yay!)

20. developing discovering
knowledge and capabilities

21. a code to guide
your thoughts and your actions
(my philosophy)
consulting principles

22. #1
success starts with the customers. my success is a function of theirs.
#2
the more I learn, the better i can serve my customers.
#3
never lose the trust others place in you.
consulting principles

23. #4
customers may not always be right, but they have rights.
#5
growth is the function of knowledge sharing.
#6
a solution wants to be found, you are just not trying hard enough.
consulting principles

24. #7
we cannot solve problems using the same kind of thinking we had
when we created them.*
#8
we, consultants should act as coaches so when we leave the
knowledge stays with the business.*
* source: @PEXNetwork
consulting principles

25. value consulting
=
(relational consulting *
delivering value)

26. questions
discussions feedback
grazie!

27. keep in touch?
ravi.warrier@acutance.in
www.acutance.in