With the rapid growth of mobile, mobile is often the very first screen and initial interaction for searchers. Representative Joe Stephens from gold sponsor, Yahoo, leads the discussion regarding the importance of having a strong mobile strategy, and experts Danny Hen of Camilyo and Aaron Levy of Elite SEM emphasize the importance of optimizing for mobile and working through the algorithm changes that now prioritize mobile more than ever.
3. 3Yahoo 2015 Confidential & Proprietary.
THE NEW
CONSUMER JOURNEY
ADAPTING TO
J O E S T E P H E N S | D I R E C T O R , S E A R C H & N A T I V E S T R A T E G Y
4. 4Yahoo 2015 Confidential & Proprietary.
THE EVOLVING
CONSUMER
WHAT WE’LL COVER TODAY
E-COMMERCE AND
THE SMARTPHONE
TOOLS FOR THE
NEW CONSUMER
JOURNEY
5.
6. Yahoo 2015 Confidential & Proprietary.
Currently, 1/5 of users are Smartphone Dominant
SMARTPHONE DOMINANT
18% TODAY
7. Yahoo 2015 Confidential & Proprietary.
Early Smartphone Dominants
tend to be female Millennials and parents…
Proportion of subgroups that are Smartphone Dominant
FEMALES W/ CHILDREN
18-34
37%
FEMALES
18-34
29%
MALES
18-34
21%FEMALES
35-64
16%
MALES
35-64
11%
18-3435-64AGE GROUPS │
SMARTPHONE DOMINANT 50%0%
8. 8Yahoo 2015 Confidential & Proprietary.
…due to the smartphone being tuned to the active
lifestyle of parents with young kids
AGREE STATEMENTS TOTAL WOMEN 18-34 PARENTS 0-6
I'm using multiple devices at the same time more often than I did in
the past
51% 62% 61%
My smartphone is the main way I access the internet, and I only
use my computer to fill in the gaps with the things that aren't easy
to do on my smartphone
28% 40% 42%
I often start things on my computer but move to my smartphone
because I need to continue the activity on the go
28% 33% 37%
9. Yahoo 2015 Confidential & Proprietary.
57% WITHIN 5 YEARS
SMARTPHONE DOMINANT
18% TODAY 47% WITHIN 2-3 YEARS67% IN TOTAL
33% NOT LIKELY TO BE
In the next 5 years, Smartphone Dominants will
grow 5x
10. 10
Developing for larger
screens
Creating experience
for cross-screen, not
mobile only
Adapting to trends in
the app revolution
Factors that will expedite the shift
to a Smartphone Dominant world
11. Yahoo 2015 Confidential & Proprietary.
63%
Apps
37%
Browsers
2013 2014
Time Spent in Online Retail Distribution
52% 66%
Mobile Desktop
Online Retail is shifting to mobile & apps
12. Yahoo 2015 Confidential & Proprietary.
60%
OF PURCHASES
INFLUENCED BY ONLINE
RESEARCH
The shift to mobile is changing the
consumer purchase path
50%
OF CONSUMERS
CONSIDER MORE
BRANDS THAN BEFORE
4.5
ACTIONS AFTER THE
INITIAL MOBILE
SHOPPING SEARCH
13. Yahoo 2015 Confidential & Proprietary.
Adapt your digital strategy to reach consumers
across the funnel
• Programmatic Video
• In-stream Native Ads
• Non-brand Search
• Feed-based Product Ads
• Brand Search
• Remarketing(Site, Search,
Device ID Remarketing)
15. Yahoo 2015 Confidential & Proprietary. 15
Maximize the native opportunity with ease
Title Description Image
16. 16
New and upcoming opportunities on Yahoo Gemini
YAHOO 2015 CONFIDENTIAL & PROPRIETARY.
N A T I V E
V I D E O A D S
M O R E S E A R C H
V O L U M E
G R E A T E R R E A C H
A N D T A R G E T I N G
W I T H F L U R R Y
C O N V E R S I O N S
A N D M O R E W I T H
D O T
17. PIVOT AD
STRATEGY TO
REACT TO MOBILE
BEHAVIOR
CREATE A DIGITAL STRATEGY THAT IS INLINE
WITH CONSUMER BEHAVIOR
REACH THE ENTIRE
FUNNEL WITH NEW
AD TOOLS
CONSTANTLY
EVOLVE WITH
RAPID CHANGE
73. We help our partners provide
effective online presence and
marketing services to over
50,000 small & medium
business worldwide
Camilyo
74. An all-in-one, Omni-channel, marketing
platform, focusing on maximizing leads
capturing and generating transactions
across multiple
online channels.
What Is Camilyo?
75. Typical SMB Account
• Small marketing budget
• Destination site is not mobile friendly
• Destination site is not optimized for conversion
• Lack of responsiveness
79. Camilyo Presence
Presence
Social Engagement
Lead Conversion
Lead Handling
Responsive+
Site Builder
Cross Platform
Commerce
• Boosting old site to Responsive+ site
• Auto-creation of Mobile landing-page
• Keep original responsive website
80. Camilyo Conversion Apps
Call Me
Back
Appointment
Scheduler
Multi Channel
Coupons
Before-
You-Go
Average 30%
conversion uplift
• Call-me-back
• Appointment booking
• Before-U-Go (Exit
Intent)
• Coupons
• Contact form
• Customer Feedback
• Video
81. Camilyo Lead handling
• Notifications
• Reminders
• CRM
• Action Center
• Interactions Log
• Activity Dashboard
CRMDashboar
d
Action
Center
82. Camilyo Convert
• Enhance existing sites with
conversion apps with no need
to access the site code
• Auto generate a mobile
friendly landing page
enhanced with conversion
apps
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tracking codes
• Capture all leads and
interactions
• Get the SMB hooked on results
84. Summery
The new Camilyo Convert will:
• Eliminate manual destination setup
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• Capture all leads to an integrated CRM
• Get the SMBs engaged with alerts and notifications
• Demonstrate AdWords ROI
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I want to ground us before we dig into a collection of research that has us very interested at Yahoo, and that hopefully interests you.
I flew out a few days early before the conference to get lost on the streams of Shenandoah National Park, to try my hand a catching a few Brook Trout, which sounds like a bucolic journey into the past, devoid of technology and it was.
But then I consider how I got to this place. I work at an internet company and have too many devices, like all of us.
BRIAN: Connection between your behavior and the rest of the world- is everybody else as reliant on devices as I am?
SCRIPT:
Similar to other product diffusion cycle…currently, this group may seem small. Only 20% are stating that they are smartphone dominant, and what’s important is that they give us a glimpse into the future. We’ve FOUND patterns that will ultimately give us all a glimpse of what business will look like for many of us in the next 5-years.
_________________________________________________________________________
Base: Those Who Aren’t Smartphone Dominant Yet (n=4762)
D8. We're interested in understanding where you fall on what we are calling the “internet access spectrum”. Which of the following points on the spectrum best represents where you currently are?
D12. When, if ever, do you think you'll use your smartphone more than your computer to access the Internet?
US: 21%
UK: 18%
France: 12%
Germany: 13%
SCRIPT:
When we break it down by actual demo segments, we are finding that it’s mainly women, parents… and surprisingly Hispanics that are driving what we consider to be smartphone dominant users.
According Baby Center and IAB’s recent study, “2015 State of Modern Motherhood: Mobile and Media in the Lives of Moms,” millennial moms’ ownership of Smartphones in the U.S. outpaces ownership of laptop and desktop computers for the first time, and they are spending 35% more time online via their Smartphones than online via laptop or desktop computers.
The open question for us advertisers would be: If we are trying to target millennial women, parents or hispanics… should our campaigns start with mobile first before any other medium or platform?
_________________________________________________________________________
Base: Total (n=5805), Females 18-34 with Children (n=443), Females 18-34 (n=1195), Males18-34 (n=1119), Females 35-64 (n=1718), Males 35-64 (1773), Hispanics (n=1008)
D8. We're interested in understanding where you fall on what we are calling the “internet access spectrum”. Which of the following points on the spectrum best represents where you currently are?
BRIAN: Note on this slide is that smart phone dominants arent smartphone only – emphasize cross device use
SCRIPT:
This is likely do to the fact that smartphones are tuned specifically to their on-the-go, easy access lifestyle. My wife is a great example of this… she can’t remember the last time she’s had the time to sit down on use the PC.
_________________________________________________________________________
D4. How much do you agree or disagree with the following statements about devices? Please click on the response you’d like to select.
Base sizes: total: n=5,805; Women 18-34 n=1,195; n=1,021
SCRIPT:
Similar to other product diffusion cycle…currently, this group may seem small. Only 20% are stating that they are smartphone dominant, but as you see this build… over the course of the next 5 years, we will see a sea change.
The vast majority will be smartphone dominant.
_________________________________________________________________________
Base: Those Who Aren’t Smartphone Dominant Yet (n=4762)
D8. We're interested in understanding where you fall on what we are calling the “internet access spectrum”. Which of the following points on the spectrum best represents where you currently are?
D12. When, if ever, do you think you'll use your smartphone more than your computer to access the Internet?
US: 21%
UK: 18%
France: 12%
Germany: 13%
SCRIPT:
So far, we’ve talked about the ramp from ownership to dominance, we ultimately believe that three factors specifically will drive the change.
The increase in the size of screens we use
The fact that it’s about being mobile FIRST but not mobile ONLY: It’s about cross-screen experiences
And, taking a look at where the app market place is headed
Marketers need to be considering these factors when planning for the future.
_________________________________________________________________________
And it makes sense as more of consumers’ time shifts away from the mobile web. 66% of time spent in online retail in 2014 was mobile, compared to only 52% in 2013, with 63% of that time spent in-app. Only 37% of time spent in online retail is now spent on a mobile browser, and that figure continues to decline.
SCRIPT:
As adoption of mobile devices, and comfort with mobile shopping is growing- it is drastically changing a consumers decision journey.
It shouldn’t be surprised that most purchases are influenced by online research
What’s the easiest way to learn more about a product? Mobile search. And a mobile search query is the first of many actions in today’s purchase path – which can include more searches, offline actions (calling, visiting a store) or completely unrelated activities like communicating with friends or reading online content.
With so many online touch points- consumers have access to more information, and more competitive messages –resulting in them considering more brands than 10 years ago.
What are the implications for ecommerce/retail businesses? Can no longer rely on “brand loyalty”. Can no longer only focus on bottom of the funnel marketing activity.
So these new products allow you to do critical branding work as a marketer at the top of the funnel. They carry a spiritual kinship with search in that the ad marketplaces function as auctions and allow you to pay a price that makes sense based on your margins.
The middle funnel is still supported by the core, but native ads and video ads have proven to drive users down the funnel and can be a connection point during the research process because of their visibility and effectiveness on mobile devices and
And the bottom funnel still is anchored by high-intent search on both mobile and desktop and remarketed programmatic video and native campaigns can also function to drive leads for your business.
The other evolution that I would encourage you to evaluate is your attribution model. Last click has been king for so long, but today, measuring and optimizing to the impact of these upper funnel efforts has never been more important, and easier. They will feed the funnel, you just have to discover the optimal way to use and measure them for your business.
At Yahoo we’re investing in this new funnel and we now have ad products for every step in this process to help marketers like you reach the new consumer.
Yahoo Gemini is a bidded marketplace that incorporates search and native to target the right user at the right time, and allows you to seamlessly engage consumers throughout their entire path to purchase.
A quick definition of native so we are all on the same page: ads that, while clearly marked, look and feel like the content around them and are targeted for each individual user
This should sound like a very familiar concept - “native ads” take the three most valuable parts of search to create new ad units that are “native” to environments beyond the SERP
CLICK - Effective Integration – Like search ads, native ads look and function like the content around it. (highlight an example)
CLICK - aligned Objectives – we use explicit signal (like search data) and implicit signal (content interest, app behavior) to target ads based on interest, and to help advertisers and consumers meet and exchange value
Overt Transparency – We create the right expectation with users by clearly delineating sponsored content
The beauty of Gemini is its simplicity. CLICK We take your simple creative components and create an ad that adapts to digital environments CLICK Yahoo, mobile web and apps. There can be up to 50-60 different permutations of what the ad actually looks like.
To help advertisers with their campaign goals from brand awareness to performance-based objectives, we’ve introduced native video ads. Native video ads match the visual design of the experience within which they live, look and feel like natural content and display among content that’s relevant to the user. With native video ads, advertisers can amplify their content in-stream on Yahoo homepage, across our magazines and within our mobile apps driving increased engagement and effectiveness.
According to a recent blind case study, viewing native video ads on Yahoo increased brand favorability up to 50% and purchase intent up to 28%. (Source: Yahoo Internal)
Yahoo’s native video ads feature:
Autoplay and expanded view (whenever possible e.g. mobile settings)
Audio, which is defaulted to off; the user clicks the video to turn on audio
Headline, which is clickable to advertiser site
The changes in the deal with Microsoft remove many of the barriers that were previously limiting the traffic available to Yahoo Gemini. Yahoo has taken full control of the search advertising on smartphone and tablet, and soon 100% of ad on Yahoo searches on those devices will come from Yahoo Gemini. Yahoo Gemini ads will also be eligible to serve on up to 49% of desktop traffic. (Also began Product Ads pilot)
Yahoo native ads appear across a host of partner experiences that will soon include up to 9K mobile apps on the Flurry network. Flurry personas
Dot is a simple site-wide tag solution for measuring and amplifying the impact Yahoo’s users have on your business. Placing a single Dot on your page will provide insight into digital marketing campaigns on Yahoo, including search, native. Enables search and native remarketing in Yahoo Gemini (Summer 2015)
BRIAN: Make this about THE AUDIENCE, not about Yahoo.
Think about how you need to adapt your business and digital strategy to meet consumers- not the other way around
Go beyond lower funnel ad investments – if you aren’t involved in upper funnel activities- your brand will be overlooked
Smartphone adoption is growing faster than any other technology. Adapting for mobile is not a one time thing – you need to constantly evolve.
And to learn more, we have a couple of resources to go much deeper on these topics.
If you want to know more about Gemini, visit yahoogemini.tumblr.com
And if you’re working on your app strategy with your internal tech teams, Flurry is an essential part of most any app development strategy, so go to developer.yahoo.com for more info.
Thanks!