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Alicia Whalen, Co-Founder,
Hashtagio Social Aggregation
Platform
www.Hashtagio.com
@Alicia_Whalen_#DigMe16
in·flu·ence
SOCIAL
INFLUENCE:
The capacity to have an effect on the character,
development, or behavior of someone or something.
#DigMe16
For Social Marketing
THE CASE:
#DigMe16 Source: Croudtap/Ipsos Media Social media paper
SOCIAL AND
TRAVEL:
Influencer Marketing is Growing up from it’s Wild West Roots
INFLUENCER
MARKETING:
Influencer Marketing only Somewhat Effective in driving Sales and Loyalty
GOING
MAINSTREAM:
INFLUENCER
MARKETING
• Social Influencers
hired to Travel to
destinations where
they fly - and Post to
Instagram.
Campaign Reach
29 Point Lift in Ad Recall
4 Point Lift in Message
Association
#DigMe16
BEST IN CLASS:
BEST IN CLASS:
• Selected 5 Travel Bloggers
to travel to Cancun,
produce videos highlighting
2 Marriott Resorts
• Hosted for 5 Days
• Vloggers posted to
Facebook, Twitter,
Instagram using
#gottequilla
COST:
Under 15K
Campaign Reach
Media value: $378,280
Reach 1.8 Million Viewers
INFLUECER
VALUE:
Source: http://www.imediaconnection.com
Ryan’s fee? $75,000 Robert Downey Jr’s fee? $12 million
#DigMe16
Social Influencer’s are hitting the main stream
Now that we know that
Social Influence is key in
driving the travel path to
purchase, how do we
work with social media
influencers to tell our
brand stories?
Changing Landscape
INFLUENCER
MARKETING:
Image source: www.synqbuddy.com
How are influencers changing?
#DigMe16
CHALLENGES:
1. Identifying and engaging the most relevant influencers is
harder than ever.
2. Determining the most appropriate strategies, channels
2. Measuring the Results
3. Cost to engage influencers
4. Risk in spending time and resources
5. Determining value in driving sales
INFLUENCER
MARKETING
#DigMe16
“As Influencer Marketing
becomes mainstream, how
to travel marketers really
leverage UGC “
– More importantly use
influencers to drive reach
and measurable
transaction?
The Shiny Social Superstar of the moment might drive brand lift, general
awareness and some good content…
INFLUENCERS?
CONSIDER THIS
Good content is not enough anymore:
Have influencers encourage their followers to share and engage with
your brand on Social. Leverage their follower base to build on yours.
What about the Social Media army that is already talking about your brand?
#DigMe16
WHATS NEXT
INFLUENCER
MARKETING
You have access to micro-
influencers right now
Are you recognizing all of them or
using them to your full
advantage?
Micro-influencers have a
robust and active social
following (10,000 or less).
They don’t have agents, but
respond well to swag and
promotion on your end – even
just recognition from you!
1. Power users, locals, photographers
2. People who talk about your destination already on social – those
who have already travelled and shared.
3. People who might not know about your destination, attraction or
hotel - but are well-known by ideal customers who may share the
same same travel buying behavior
ie. Golfers, Spa, Adventure travelers
FINDING
INFLUENCER’S
What about the regular people following sharing every day?
#DigMe16
1. Integrate Customer Social Media Data with other Customer Information:
Not integrating customer information from social media into other marketing
channels is a missed opportunity. You don’t own your customer on Facebook,
Instagram or Twitter.
1. Be Creative and Partner: As companies build a presence in social media,
they often seek outside agencies to help. Don’t fall into the “not invented here”
syndrome. Influencer marketing and even social media is still the wild west.
MUST DO’S:
INFLUENCER
MARKETING
#DigMe16
MEASURE
Look for:
Increases in social referral traffic to the website
3. Set Social Media Goals and Benchmark: Define Objectives (Brand
awareness, campaign lift, Social referrals to the website, Increase sales)The best
social media activities have a clear objective and measure performance against it.
4. Experiment and Measure: Sometimes your influencers are right under your
nose.
#DigMe16
1. IDENTIFY the most relevant influencers
2. LEVERAGE existing social army’s not yet discovered
2. GOALS: Determine the most appropriate strategies and channels – based on
goals beyond just brand awareness.
3. MEASURE the results via increases in Social referrals back to Website,
increases in campaign conversion ++
4. DRIVE Social down the sales Funnel – and take back control of your Social
Influence
TAKEAWAYS
It’s important! Your customers are spending 4+ Hours a day Sharing, Liking
and Snapping your brand.
INFLUENCER
MARKETING
Next Steps:
Use your influencers to seduce other influencers
Look to The NEXT Generation of Influencers – Your Social Media Army
#DigMe16 www.Hashtagio.com

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The State of Influencer Marketing for Travel

  • 1. Alicia Whalen, Co-Founder, Hashtagio Social Aggregation Platform www.Hashtagio.com @Alicia_Whalen_#DigMe16
  • 2. in·flu·ence SOCIAL INFLUENCE: The capacity to have an effect on the character, development, or behavior of someone or something. #DigMe16
  • 3. For Social Marketing THE CASE: #DigMe16 Source: Croudtap/Ipsos Media Social media paper
  • 4.
  • 6. Influencer Marketing is Growing up from it’s Wild West Roots INFLUENCER MARKETING: Influencer Marketing only Somewhat Effective in driving Sales and Loyalty
  • 7. GOING MAINSTREAM: INFLUENCER MARKETING • Social Influencers hired to Travel to destinations where they fly - and Post to Instagram. Campaign Reach 29 Point Lift in Ad Recall 4 Point Lift in Message Association #DigMe16
  • 9.
  • 10. BEST IN CLASS: • Selected 5 Travel Bloggers to travel to Cancun, produce videos highlighting 2 Marriott Resorts • Hosted for 5 Days • Vloggers posted to Facebook, Twitter, Instagram using #gottequilla COST: Under 15K Campaign Reach Media value: $378,280 Reach 1.8 Million Viewers
  • 11. INFLUECER VALUE: Source: http://www.imediaconnection.com Ryan’s fee? $75,000 Robert Downey Jr’s fee? $12 million #DigMe16 Social Influencer’s are hitting the main stream
  • 12. Now that we know that Social Influence is key in driving the travel path to purchase, how do we work with social media influencers to tell our brand stories? Changing Landscape INFLUENCER MARKETING: Image source: www.synqbuddy.com How are influencers changing? #DigMe16
  • 13. CHALLENGES: 1. Identifying and engaging the most relevant influencers is harder than ever. 2. Determining the most appropriate strategies, channels 2. Measuring the Results 3. Cost to engage influencers 4. Risk in spending time and resources 5. Determining value in driving sales INFLUENCER MARKETING #DigMe16
  • 14. “As Influencer Marketing becomes mainstream, how to travel marketers really leverage UGC “ – More importantly use influencers to drive reach and measurable transaction?
  • 15. The Shiny Social Superstar of the moment might drive brand lift, general awareness and some good content… INFLUENCERS? CONSIDER THIS Good content is not enough anymore: Have influencers encourage their followers to share and engage with your brand on Social. Leverage their follower base to build on yours. What about the Social Media army that is already talking about your brand? #DigMe16
  • 16. WHATS NEXT INFLUENCER MARKETING You have access to micro- influencers right now Are you recognizing all of them or using them to your full advantage? Micro-influencers have a robust and active social following (10,000 or less). They don’t have agents, but respond well to swag and promotion on your end – even just recognition from you!
  • 17. 1. Power users, locals, photographers 2. People who talk about your destination already on social – those who have already travelled and shared. 3. People who might not know about your destination, attraction or hotel - but are well-known by ideal customers who may share the same same travel buying behavior ie. Golfers, Spa, Adventure travelers FINDING INFLUENCER’S What about the regular people following sharing every day? #DigMe16
  • 18. 1. Integrate Customer Social Media Data with other Customer Information: Not integrating customer information from social media into other marketing channels is a missed opportunity. You don’t own your customer on Facebook, Instagram or Twitter. 1. Be Creative and Partner: As companies build a presence in social media, they often seek outside agencies to help. Don’t fall into the “not invented here” syndrome. Influencer marketing and even social media is still the wild west. MUST DO’S: INFLUENCER MARKETING #DigMe16
  • 19. MEASURE Look for: Increases in social referral traffic to the website 3. Set Social Media Goals and Benchmark: Define Objectives (Brand awareness, campaign lift, Social referrals to the website, Increase sales)The best social media activities have a clear objective and measure performance against it. 4. Experiment and Measure: Sometimes your influencers are right under your nose. #DigMe16
  • 20. 1. IDENTIFY the most relevant influencers 2. LEVERAGE existing social army’s not yet discovered 2. GOALS: Determine the most appropriate strategies and channels – based on goals beyond just brand awareness. 3. MEASURE the results via increases in Social referrals back to Website, increases in campaign conversion ++ 4. DRIVE Social down the sales Funnel – and take back control of your Social Influence TAKEAWAYS It’s important! Your customers are spending 4+ Hours a day Sharing, Liking and Snapping your brand. INFLUENCER MARKETING
  • 21. Next Steps: Use your influencers to seduce other influencers Look to The NEXT Generation of Influencers – Your Social Media Army #DigMe16 www.Hashtagio.com

Hinweis der Redaktion

  1. Influencer marketing opens up a new channel for brands to connect with consumers more directly, more organically, and at scale. By creating branded content with social media influencers, brands can amplify their message while seducing their target audience.
  2. The case for Social Marketing and Leveraging influencers: State of IM – changing quickly   2. Tips on influcencer marketing planning : http://blog.grapevinelogic.com/how-to-create-a-winning-influencer-marketing-campaign-on-grapevine/   3. The next generation of influencers Sources: http://www.nielsen.com/content/dam/nielsenglobal/apac/docs/reports/2015/nielsen-global-trust-in-advertising-report-september-2015.pdf Croud Tap Research Report
  3. 76 percent of travellers posting vacation photos to social networks, and 50 percent of people confirming that travel content on their social feeds influenced their travel plans, it’s clear that social media has had an impact on the travel path to purchase. Over 50% of Facebook Users say friends inspire them with their photos posted Research also suggests that 35% of consumers say that UGC is more memorable than other media – and 50% more trusted
  4. Influencer marketing is growing up from it’s wild west roots – Now that we know that social influence is key in travel path to purchase: Social media engagement stats .technology firm RhythmOne. found companies receive $13.50 in earned media value for every $1.40 spent on influencer marketing. Earned media value includes publicity, social sharing and endorsement, according to the report by US media book
  5. http://www.enjoyillinoisblog.org/2014/06/12/illinois-outdoor-adventure-mile-markers-trip/ http://swop.es/resume http://www.imediaconnection.com/articles/ported-articles/red-dot-articles/2014/oct/major-marketing-deals-with-social-media-stars/
  6. We see that when we compare media buys to other traditional media that this was an effective campaign – but can we track this these conversions to a 1. Sale and 2. A relationship with the customer.
  7. Influencers have become mainstream – and in comparison to other main stream celebs – influencers may have more impact with targeted followers who are engaged more often – sometimes daily, and have unique content that speaks to a particular demographic.
  8.  Influencer marketing is growing up, but changing just as quickly as it became mainstream.  Stats: Social recommendations had previously been estimated to influence about 15 per cent of all purchases, but a 2015 study by US research firm McKinsey​ found they account for 26 per cent. Read more: http://www.smh.com.au/small-business/smallbiz-marketing/social-media-influencers-the-new-marketing-darlings-20160217-gmx2y2.html#ixzz459XHc3dW    Technology firm RhythmOne found companies receive $13.50 in earned media value for every $1.40 spent on influencer marketing. Earned media value includes publicity, social sharing and endorsement, according to the report by US media.
  9. Where are we now?
  10. The Problem: How do we measure, track conversion and start a relationship with our customers?
  11. Tips on influcencer marketing planning : http://blog.grapevinelogic.com/how-to-create-a-winning-influencer-marketing-campaign-on-grapevine/
  12. What’s Next? Micro-influencers
  13. Get creative with your influencers. Tips on influcencer marketing planning : http://blog.grapevinelogic.com/how-to-create-a-winning-influencer-marketing-campaign-on-grapevine/
  14. Partner with other DMO’s – events in your regions – Hotels parter with DMO’s Leverage events where a large number of people will be actively posting to social media. Encourage post – trip posting and sharing by inviting travellers back or rewarding them for their shares
  15. Beyond measuring how far your reach is, remember to measure back to the point of transaction. Image Source Google Analytics
  16. Takeaways
  17. Thank you