Consumers want to move full speed ahead into the era of virtual care, but the healthcare industry has yet to catch up. Virtual care presents approximately a $10T opportunity for the industry.

2. Copyright © 2017 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
PATIENTS’ HEALTH NEEDS
ARE NOT BEING MET
Approximately 70% of all
consumers are interested
in receiving virtual
healthcare services.
Yet only 20% have
experienced them.
Virtual care presents approximately a
$10T+ opportunity.

3. Copyright © 2017 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
TEMPORARY TRIAGE
In the mid 2000s, consumer desire for improved care led to a
boom in medical facility construction. It fell short.
• Yearly usage of retail clinics and urgent care centers has dropped 2,000 visits
per site since 2014.
• Locations often offer limited services that only partially meet patients’ needs.
• Consumers don’t want more facilities. They want more convenience.

4. Copyright © 2017 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
CONSUMERS ARE
TAKING CHARGE
Health care providers must understand a
patient’s mentality in order to satisfy their
desires as consumers.
• Patients see themselves as the primary
decision-maker for their health needs.
• 85% of patients decide when, where
and how to receive services.
• Family and friends are key participants
in health decision-making.

5. Copyright © 2017 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
VIRTUAL CARE,
REAL CONVENIENCE
Virtual care adds flexibility in addressing
patients’ demands:
• Delivers on the patient’s terms.
• Supplies around-the-clock service.
• Provides accessibility independent
of location.
• Increases patient engagement in their
own care.

6. Copyright © 2017 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
READY FOR THE
REVOLUTION
Consumers are eager to embrace a host of virtual care offerings.
Virtual healthcare services consumers would “probably” or
“definitely” use:
Source: Accenture 2017 Consumer Survey on Virtual Health

7. Copyright © 2017 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
CAPITALIZE QUICKLY OR
GET DISRUPTED
The next generation of patients will
demand virtual care as part of their
full health portfolio.
It's time to reimagine and reinvent the
ambulatory care model with virtual
approaches that enable family, friends
and other non-clinical caregivers to be
part of clinical encounters.
Will you meet their needs?
Organizations must rapidly pursue easy-to-implement services or risk getting left
behind as the sector scales up.

8. Learn more about how virtual care will transform the health
industry with our full report:
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Copyright © 2017 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
VIRTUAL CARE:
JUST WHAT THE
CONSUMER ORDERED
JOIN THE
CONVERSATION: