1. Abhishek Aggarwal : 201051366
Ashutosh Amol Doijode : 201080337
Bhavesh Bhansali : 201077708
Matthew Dunaway : 201082446
Business Solutions Soumya Banerjee : 201067339

2. Overview
• Soft System Methodology Analysis
• Why Knowledge Management ?
• Implementation
• Risks & assessment
• Financial Justification

3. Rich Picture
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4. CATWOE Root Definition
Clients: Customers of SitexOrbis “A system owned by SitexOrbis to offer
better protection and security
Actors: Management and Staff
of SitexOrbis
services to its customers while
maintaining good relations across the
Transformation: Improve the company and promoting fast and
motivational level of employees
to achieve overall customer effective communication between the
satisfaction management and staff in order to
World View: Better protection
improve the motivational levels of the
and security services employees with training, to achieve
overall customer satisfaction in the
Owner: SitexOrbis
coming years under political, social,
Environmental Constraints: economical, legal, environmental,
Political, Social, Economical, Leg technological and competition
al, Environmental technological
and competition constraints constraints”.

5. 1) Identifying 2) Provide
the scope of necessary
training training Defining the
reward systems
6) Measure
the 7) Customer
3) Defining roles
performance Feedback
and responsibilities
Linking of
5) Record rewards with
the performance &
performanc output
4) Perform
e
task
8) Monitor (1-
7)
9) Evaluate the 10) Customize the
effectiveness & training modules
efficiency

6. Training to Employees • Inadequate Training
Defining Roles • Confusion about roles
and responsibilities
Appropriate action on • No effective action
customer feedback undertaken currently.
• Low retention rate in
Motivating Employees the sales department.
Monitoring Measures of • No effective monitoring
performance on overall process.

7. Where
To find
examples
Whom
How
To ask for
To do things
help
Knowledge

8. Knowledge Sharing
Expert ‘M’
DECISION-MAKING POWER
Working and
Expert ‘E’ Learning together
Experts ‘A’ Experts ‘T’
Expert ‘G’
EXPERTISE

9. Sections of Knowledge Management
people process
•Job Description •Process flow
•Knowledge •Annual Reports
Sharing is Core •Lessons Learned
Competency •Project Reports
•Staff •Flow charts
Performance
Acknowledgment
& Assessment
•Networks/Comm KM
unities of Practice
technology
•Document
organisation Management
•Methodology •Connectivity
•Corporate •Calendar
Memory •Internet
•Branding

10. Implementation
• Create knowledge map
Create • Form a team
• Auditing of sources
Organize • Categorization of knowledge
• 26 half day workshops per annum
Share • Recording of training data

11. Risk Assessment
Change
• Large up front work
• Constant updating
No fix list
• Less intuitive
• Team effort

12. Financial Analysis
300000
275592.00
250000
200000
175689.00
162500
££ 150000
136500
110500
100000
90561.00
84500
58500
50000
19980.00
0 0
0 0.5 1 1.5 2 2.5 3 3.5 4 4.5
y
YEARS
Cumulative costs
Cumulative benefits

13. Financial Analysis
Net benefits of Project
140000
120000
113092
100000
80000
60000
£ 40000 39189
Net benefits of Project
20000
£
0
0 0.5 1 1.5 2 2.5 3 3.5 4 4.5
-20000 -19939
-40000
-60000 -58500
-64520
-80000
Years