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15 THINGS YOU NEED TO KNOW
TO BUILD GREAT CONVERSATIONS
Abdi J. Putra – ABIE
GM Digital Lifestyle Sales & Care Planning Telkomsel
2
CONVERSATIONIS..
ISTHATALL,GUYS?
Abdi J. Putra – ABIE
GM Digital Lifestyle Sales & Care Planning Telkomsel
3
SO WHAT
CONVERSATION
IS?
Abdi J. Putra – ABIE
GM Digital Lifestyle Sales & Care Planning Telkomsel
4
1.CHANGEYOURWORDS
CHANGEYOURWORLD
Abdi J. Putra – ABIE
GM Digital Lifestyle Sales & Care Planning Telkomsel
5
6
KOMUNIKASIADALAH..2.EVERYGOODCONVERSATION..
STARTSWITHGOOD“LISTENING”
Abdi J. Putra – ABIE
GM Digital Lifestyle Sales & Care Planning Telkomsel
7
Abdi J. Putra – ABIE
GM Digital Lifestyle Sales & Care Planning Telkomsel
8
LISTENING SKILLS :
Hear the message.
Interpret the message.
Evaluate the message.
Respond to the message.
HOW WELL
DO YOU LISTEN?
Abdi J. Putra – ABIE
GM Digital Lifestyle Sales & Care Planning Telkomsel
9
LISTEN MORE TALK LESS
Abdi J. Putra – ABIE
GM Digital Lifestyle Sales & Care Planning Telkomsel
10
1.IT AIN’T ABOUT ROCKET SCIENCE
2.NEVER EVER USE YOUR OWN JARGON
3.KIS (KEEP IT SIMPLE)
3. SIMPLIFY
THE COMPLEX
Abdi J. Putra – ABIE
GM Digital Lifestyle Sales & Care Planning Telkomsel
11
Express the meaning of (the writer or speaker or
something written or spoken) using different
words, especially to achieve greater clarity.
4.PARAPHRASE
Abdi J. Putra – ABIE
GM Digital Lifestyle Sales & Care Planning Telkomsel
12
5.MAINTAIN EYECONTACT
Abdi J. Putra – ABIE
GM Digital Lifestyle Sales & Care Planning Telkomsel
13
1. Changeyourwords!
2.StartwithGoodListening
3.SimplifytheComplex
4.Paraphrase
5.MaintainEyeContact
5WAYSOFCOMMUNICATION
TOGETLOVEDBYEVERYONE
Abdi J. Putra – ABIE
GM Digital Lifestyle Sales & Care Planning Telkomsel
14
SOGUYS,
WHAT’SNEXT?
Abdi J. Putra – ABIE
GM Digital Lifestyle Sales & Care Planning Telkomsel
15STATS communications
COMMUNICATION
VERBAL
30%
GESTURES
70%
YOUR GESTURES MUCH IMPORTANT
THAN WHAT YOUR MOUTH SAID.
Abdi J. Putra – ABIE
GM Digital Lifestyle Sales & Care Planning Telkomsel
16
INTEGRATED MARCOMM
Abdi J. Putra – ABIE
GM Digital Lifestyle Sales & Care Planning Telkomsel
17SELL THE EXPERIENCES
Abdi J. Putra – ABIE
GM Digital Lifestyle Sales & Care Planning Telkomsel
18
SOCIAL MARKETING
“Social marketing seeks to develop and
integrate marketing concepts with other
approaches to influence behaviors that
benefit individuals and communities for the
greater social good."
Abdi J. Putra – ABIE
GM Digital Lifestyle Sales & Care Planning Telkomsel
19
ABDI J. PUTRA - ABIE
GM DIGITAL LIFESTYLE SALES & CARE PLANNING
TELKOMSEL
20
TERIMA
KASIH
(ALL PICTURES FROM GOOGLE)
Abdi J. Putra – ABIE
GM Digital Lifestyle Sales & Care Planning Telkomsel

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