Learn how to employ the “Standards of Excellence” in the “Business Start Up” and initiate your business on a solid ground of quality likewise reputed firms.

1. How To Start Your Business
In 90 Minutes
BY:
DR. Abdalla Ibrahim
MAY 2015

3. • Doing Things for Money (A.Ibrahim)
BUSINESS

4. Types of Business
BUSINESS

5. “IT IS ALWAYS GREEN
ON THE OTHER SIDE OF THE FENCE “

6. • A state After starting business
STRUGGLE

7. • End result for unplanned business
FAILURE

8. HOW TO START MY BUSINESS
ON A QUALITY GROUND

9. APPROACH
Presentation on
How to Starts
Mention Your
Dream Business
Group Discussion
on How to Start
them

10. Organization
Service
Networking
Communication
AREA TO TOUCH
Documentation
Improvement
Safety

11. Business Quality Dimensions
Acceptable
Accessible
Appropriate
Client-Centered
Competency
Continuous
Effective
Efficient
Safe

12. 1. THE ORGANIZATION

13. ORGANIZATION COORDINATION
Assess
client needs
for a service
Provide
service that
meet client
needs
Confirm &
minimize
duplication
of services
Promote
consistency
of service

14. ORGANIZATION COORDINATION
• Have Strategic Plan
• Have Operational Plan

15. 2. NETWORKING

16. NETWORK & COORDINATE WITH OTHERS
• Coordinate and complete your
services with other organizations.
• Keep Referral Network: Refer Client
to other service organization if you
do not provide it.

17. 3. THE SERVICE

18. THE SERVICE
• Identify Scope of Services
• Identify Elements of Service

19. THE SERVICE CRITERIA
• Service consistent with available
resources
• Flexible & Responsive Service
• Safe Services

20. 4. COMMUNICATION

21. COMMUNICATION
• Communicate Services on
regular bases
• Communicate updates
• Communicate using different
tools

22. COMMUNICATION
• Culturally-appropriate
• Linguistically-appropriate
• Multi-language

23. 5. THE DOCUMENTATION

24. • Strategic Plan
• Operational Plan
• Quality Improvement Plan
• Policy and Process
• Bylaw
• Job description and specifications
• Details for each process
• Training Plan
• Complain/Suggestion and responses
DOCUMENTATION BANK

25. 7. QUALITY MONITORING AND IMPROVEMENT

26. PRIORITIES
Processes are selected in order of priority for monitoring and improvement.
according to the following criteria:
• high risk
• high volume
• high cost
• problem prone

27. INDICATORS
Measures of Performance
• Process indicators: relate to the course of service delivery
• Outcome indicators: relate to results of service delivery,
including cost and client satisfaction
• Practice indicators: reflect professional standards, guidelines for
practice, and relative legislation

29. THE SERVICE

30. B. SERVICE ASSESSMENT AND PLANNING

32. GOAL
OBJECTIVE
INDICATOR/
Evidence
SUCCESS
Whenever you identified a
NEED for A Service make it
a GOAL

33. SERVICE:
EX. BANKING AND CATERING
• Service Assessment
• Service Planning
• Service Provision
• Service Evaluation

34. ASSESS SERVICE
• Process to Receive & Identify client need on
timely bases

35. PLAN SERVICE
• Define the pathway for each need
• Assess the expectations of the client

36. PLAN SERVICE
The Plan:
• Agreed up on with client
• Written & Documented
• Defines the expected outcomes
• Reflects the involvement of the team

37. PROVIDE SERVICE
On a timely bases
Meet the need and expectation

38. COMPREHENSIVE SERVICE
• Regularly discuss ongoing needs for new services
• Provide Services that complement each other.

39. • Process to assess the
appropriateness of service
EVALUATE SERVICE

40. ASK ME
ANY QUESTION

41. DIVIDE YOURSELVES INTO GROUPS AND LETS
START THE TEAMWORK