1. IT Infrastructure Services (IT IS) Systems Plus Solutions India | USA | UK

2. IT IS @ SPS Our IT Infrastructure Services are aimed to help our customers build, manage, and optimize their IT infrastructure We enable our customers keep their business-critical applications and IT infrastructure running 24x7 We help our customer lower the cost of managing their IT infrastructure through high service levels and operational competence This on the other hands frees up your key resources for engaging into strategic important strategies for your organization Our SLA based service approach is delivered by eminent professionals with decades of experience in IT & Infrastructure Consulting / Management and provides enhanced value to customers

3. Our Core Services Remote Monitoring and Support Security Audits IT Infrastructure Services (IT IS) SMB Lite Advanced IT Infrastructure Consulting

4. Remote Monitoring & Support Offerings Remote Monitoring and Support

6. Remote monitoring of servers on a 24x7 basis for fault, performance, and security alerts. Proactively escalate issues to appropriate groups.

7. Resolution Management

8. Remote resolution of server problems on a 24x7 basis for fault, performance, and security issues.

9. Vulnerability Management

10. Periodic and real-time scanning for vulnerabilities on servers. Identify potential security vulnerabilities and resolve them.

11. User Monitoring

12. Track and report all user activity on critical servers. Identify suspicious activity and take corrective action.

13. Backup and Archiving

14. Proactively backup the critical data stored in your servers, and protect yourself from any critical data loss or failure of storage.

15. Remote System Administration

17. Message Queuing Management

18. Installation of packages / patches / OS upgrades

19. Anti Virus & Security Patch Management

20. Server and User account admin

21. Data backup and restore process

22. AS-400 Support

23. MQ support

24. Queues / Job / JCL management

25. Z/Os support

26. Application support based on RPG

27. Servers:

28. Microsoft

29. Linux, Unix/AIX

30. Mainframe

31. Reporting

32. Availability

33. Call logs (we can log all the problems and send it over to the main team supporting the environment)

34. Upgrade needs

35. Fixes to the common problems

36. Tools:

37. Nagios, Solarwinds, Nimsoft

39. Support

40. Migration

41. Application Upgrades

43. Project planning & management

44. Installation of applications, new features and functionality

45. Business continuity solution design and implementation

46. Implementation of backup and recovery solutions

47. High availability solution design and implementation

48. Integration service - with Oracle or non-Oracle applications

49. Performance assessment and tuning

51. Monitor alert log and other application-related logs and take corrective actions

52. Install application and security patches

53. Monitor application, database usage and record the data for further analysis

54. Check performance parameters and tune accordingly

55. Manage application or database cloning

56. Monitor and manage COLD or HOT database backups, recovery

57. Extended support during month-end closing activity

58. Quick response emergency support for production instance outage

59. Managing users, responsibility, profiles

61. Clear and concise designs which help you to rapidly select and deploy the solution right for your business and existing infrastructure

62. Review the infrastructure, application and database servers

63. Review the operating system details, performance parameters

64. Review the database, application performance statistics

65. Review database security and applied patches

66. Review backup and recovery policies and procedures

69. Just one unhappy employee having access to crucial systems is more than capable to cause security data breaches.

70. Hence it is important to secure the assets (systems and databases) internally too.

71. What technologies do we have on board (like server OS, middleware etc)?

72. Are the core technologies (servers, networks and application) secure enough to conduct business?

73. Can someone from within the company easily disrupt the business operations?

74. Are the passwords on all devices set and strong enough?

75. How easy / difficult is it for an individual to access all crucial data?

76. Do people have access to information / email not pertaining to their work?

78. Network Security

79. Application Security

80. Detailed Audit Findings Report:

81. Each finding of the audit categorized as High, Medium, Low or Critical

82. Includes necessary information / evidence for justification

83. Risk of running the services based on the findings

84. All services mapped with findings which will help present an appropriate perspective of business continuity.

85. Remediation path / recommendation for high and medium findings:

88. What steps should be taken to improve the IT services to support the business needs?

89. What areas of IT should the management focus on how do we get best returns on the investments.Audit help the management determine further course of action.

91. Data model refactoring

92. Performance engineering:

93. LAMP, open source stacks & Databases

95. Infrastructure Planning

96. Conception and implementation of new IT environments / Apps & ERP infrastructure

97. Client/server infrastructure (including virtual environments)

98. Multilevel security concepts

100. A perfect combination of the two will basically reduce SMB’s capital investment in IT infrastructure (servers, licenses) and IT man power.

101. Domain registration for your company

102. Setup and configuring internet based email and installing email clients on your desktops

103. Setup of internet based office automation products (documents, spreadsheets, calendar and integrated chat)

104. Training to end users (two sessions of an hour each) for use of those applications.

106. MSSQL Server 2000 DTS Packages

107. MS SQL Analysis Server Cubes

108. Linked Server

109. Key Support Activities:

110. Batch process Monitoring

111. Performance Monitoring

112. Loading Data from Clipper to SQL Server 2000

113. Monthly OLAP Cube data processing

114. SQL Job processing issue resolution

115. SQL Server : space and log files management

116. Designing and maintaining of SQL Data transformation packages (DTS packages)

117. Map and document application data structure and architecture of the existing system

118. Understand and documented the data flow and system architecture

119. Knowledge gaining on functionalities of different applications and documented

120. Setup Test Environment for easy deployment of new versions

121. Other Support Activity

122. Technologies Supported:

123. ProClarity OLAP Reporting tool

124. Clipper, Business Objects

125. Visual Objects

126. Crystal Reports

127. Report Pro

128. AppFact 5.0 Framework

129. Other Activities:

130. Infrastructure Setup (VPN, Voice Communication, Systems Plus web enabled service desk.)

131. Developed and implemented web based User rights management system for existing clipper system

132. Scheduled task management for downloading data from AS/400

133. Implemented Service desk for online issue tracking and updating/ closure