aOS Monaco 2019 - B5 - The good, the bad and the unexpected - a BOT story - Kris van der Mast

1. 1
aOS Monaco
26/09/2019
The good, the bad
and the unexpected -
a BOT story
Kris van der Mast

2. aOS Monaco
26/09/2019
MERCI à nos
sponsors

3. Kris van der Mast @KrisvanderMast
VaHa bvba
www.cloudbrew.be
13-14 December 2019
www.azug.be
www.krisvandermast.com

4. Bots vs Me
September 2016
8 in production – 1st in April 2017
34 in test
Created a multitenant bot platform and follow up + test platform

5. Goal
• Where we came from
• Where we are now
• How we solved things along the way – our history

6. Overpromised
https://www.space.com/42511-hal-9000-inspired-ai-test-simulation.html

7. Underdelivering
How much is 1 + 1?
I have no idea

8. Bots 2.0
Underpromise
Overdeliver
https://www.forbes.com/sites/forbestechcouncil/2018/07/30/bots-2-0-after-three-years-of-overpromising-and-underdelivering-whats-next/#30bca16a667d

10. SD Worx
10

11. Lifecycle of a bot
Plan Build Test Publish Connect Evaluate

12. Picture: https://victoriawhang.com/cf-chatbot/

13. Plan
This is a language
‫لغة‬ ‫هذه‬
這是一種語言

14. Plan

15. Chatdown
Demo

16. Lifecycle of a bot
Plan Build Test Publish Connect Evaluate
Emulator​
Application
Insights
Conversation
Transcripts
DevOps Tools
Azure
BYO Web Host
WebChat
Cortana
Skype, FB
+
Custom
(DirectLine)
Application
Insights
LUIS
Suggestions

17. Build - strategy
This is a language
‫لغة‬ ‫هذه‬
這是一種語言
BOT_EN
BOT_AR
BOT_CN

18. Build – strategy 2
This is a language
‫لغة‬ ‫هذه‬
這是一種語言
BOT_EN
Language detection
Translation to EN

19. Build

20. Build - emoji
emoji_t-rex
U1F996

21. UX
1. Have a welcome message
2. Failure message
3. Response buttons
4. Rating buttons
5. Typing indicator
6. Avatars

22. Adaptive cards
www.adaptivecards.io

24. Adaptive cards
www.adaptivecards.io

25. Lifecycle of a bot
Plan Build Test Publish Connect Evaluate
Author Dialogs
Design Cards
Visualize
Bot Builder SDK
Cognitive Services
Getting Started
Templates
Emulator​
Application
Insights
Conversation
Transcripts
DevOps Tools
Azure
BYO Web Host
WebChat
Cortana
Skype, FB
+
Custom
(DirectLine)
Application
Insights
LUIS
Suggestions
Custom logging

26. Bot Framework 4
https://docs.microsoft.com/en-us/azure/bot-service/?view=azure-bot-
service-4.0
https://github.com/Microsoft/BotBuilder-Samples

27. QA
@KrisvanderMast kris@azug.be

28. 32
MERCI POUR VOTRE ATTENTION
Photo by Kit Suman on Unsplash