8. @basvandenbeld @stateofsearchBas van den Beld – A4U Expo Amsterdam - July 2013
Sees your
update
Talks about
you
You responded
once
Conversation
What really is
interaction
What most think is interaction
14. 14
@basvandenbeld @stateofsearchBas van den Beld – A4U Expo Amsterdam - July 2013
95% of our thoughts, emotions,
and learning occur without our
conscious awareness
(Source: Gerald Zaltman, Harvard Professor)
95% of our thoughts, emotions,
and learning occur without our
conscious awareness
(Source: Gerald Zaltman, Harvard Professor)
15. 15
@basvandenbeld @stateofsearchBas van den Beld – A4U Expo Amsterdam - July 2013
We don't know our preferences
that well
We don't know our preferences
that well
21. 21
@basvandenbeld @stateofsearchBas van den Beld – A4U Expo Amsterdam - July 2013
Word-of-mouth is responsible for
20%-50% of purchases
(Source: Keller Fay Group)
Word-of-mouth is responsible for
20%-50% of purchases
(Source: Keller Fay Group)
25. 25
@basvandenbeld @stateofsearchBas van den Beld – A4U Expo Amsterdam - July 2013
Only 7% of word-of-mouth
marketing happens online, most
starts online though
(Source: Keller Fay Group)
Only 7% of word-of-mouth
marketing happens online, most
starts online though
(Source: Keller Fay Group)
27. 27
@basvandenbeld @stateofsearchBas van den Beld – A4U Expo Amsterdam - July 2013 @basvandenbeld @stateofsearchBas van den Beld – International Search Summit November 2012
29. 29
@basvandenbeld @stateofsearchBas van den Beld – A4U Expo Amsterdam - July 2013
• 200 tweets about the diet
• 10.000 followers
• Over 400 responses on blogs
• Over 600 responses on forums
• Media coverage (print & TV)
• 521 books extra sold in one month
34. 34
@basvandenbeld @stateofsearchBas van den Beld – A4U Expo Amsterdam - July 2013
You need to understand your
target audience
You need to understand your
target audience
36. 36
@basvandenbeld @stateofsearchBas van den Beld – A4U Expo Amsterdam - July 2013
There is no “average user”.
People approach the buying
process in different ways
There is no “average user”.
People approach the buying
process in different ways
37. 37
@basvandenbeld @stateofsearchBas van den Beld – A4U Expo Amsterdam - July 2013
Think about why people are on
social media
Think about why people are on
social media
39. 39
@basvandenbeld @stateofsearchBas van den Beld – A4U Expo Amsterdam - July 2013
Social Grooming: chit chat online is
similar to monkeys grooming
Social Grooming: chit chat online is
similar to monkeys grooming
48. 48
@basvandenbeld @stateofsearchBas van den Beld – A4U Expo Amsterdam - July 2013
Use the
data
Use the
data
Focus on
the User
Focus on
the User
Put
yourself in
their shoes
Put
yourself in
their shoes
Think about what makes them feel goodThink about what makes them feel good
54. @basvandenbeld @stateofsearchBas van den Beld – A4U Expo Amsterdam - July 2013
Thank you
www.stateofsearch.com
www.basvandenbeld.com
twitter.com/basvandenbeld
twitter.com/stateofsearch
linkedin.com/basvandenbeld
bas@stateofsearch.com
Have Bas speak or train at your event or company or consult?
Get in touch!
58. Ian Cowie
@Linkdex
Ian Cowie was named Consumer Affairs
Journalist of the Year in the London
Press Club Awards 2012. He has been
head of personal finance at Telegraph
Media Group since 2008, having been
personal finance editor since 1989.
59. Influence
@Linkdex
• The ability one is attributed to
change another’s opinion or
behavior.
• The changing of opinion or
behavior
Source
Result
60. Philip Sheldrake
@Linkdex
• “You have been
influenced when you think
something you otherwise
would not have thought or
do something you would
not have done”
61. The definitions of influence, key influencer
and influencee are important and
demonstrate the relationship between
individuals. However, a practitioner needs
tools to differentiate the qualities or
‘attributes’ of one influencer or cohort from
another.
@Linkdex
WOMMA
63. Measurement of potential to influence
requires a methodology for determining who
is influential in the network. While there are
no certainties, your objective is to determine
the key influencer or cohorts that will
maximize the influencer program outcomes
for your brand.
@Linkdex
Understanding Networks