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W I T H O U T
S A L E S - T E A M
““Sales is hidden”
- Peter Thiel
Source: https://marketoonist.com/2017/06/annoying-ads.html
Sales exists on spectrum
Salesneeded
CLV
Salesneeded
CLV
Mailchimp
Dropbox
Salesneeded
CLV
Hubspot
Salesforce
Mailchimp
Dropbox
Salesneeded
CLV
Oracle
IBM
Mailchimp
Dropbox
Hubspot
Salesforce
Salesneeded
CLV
Oracle
IBM
Mailchimp
Dropbox
Hubspot
Salesforce
Salesneeded
CLV
SpaceX
Palantir
Oracle
IBM
Mailchimp
Dropbox
Hubspot
Salesforce
Salesneeded
CLV
SpaceX
Palantir
Atlassian
Slack
Basecamp
Oracle
IBM
Mailchimp
Dropbox
Hubspot
Salesforce
HOW?
“I believe that technology can
substantially improve our lives
and I want to do everything in
my power to make the right
technology visible and
available to the right people.“
http://tomtunguz.com/images/atlassian_revevenue_press_estimate.png
Atlassian revenue forecast 2018
$1 B
Atlassian customers, Q4 2017
100,000
Source: https://techcrunch.com/2016/04/01/rocketship-emoji/
WHAT?
Land +
Expand
Network
effects
Flywheel
LAND + EXPAND
LAND + EXPAND
User > Team > Department > Company
LAND + EXPAND
Bottom-up Top-down
ProductMarket
PMF
LAND + EXPAND
MARKET
MARKET
Competition
MARKET
Competition Pricing
Sales Team? CLV
Too expensive < $1,000
Has to sell easy $1,000 - $5,000
Sure, why not? > $5,000
MARKET
Competition
Inbound
Marketing
Pricing
MARKET
Competition
Inbound
Marketing
Pricing
SEO
Source: SEMrush, www.atlassian.com
Source: Searchmetrics, slack.com
10%
10%
80%
1996
60%
30%
10%
2017 !
MARKET
Competition
Inbound
Marketing
Pricing
SEO
Email
EXCLUSIVE CONTENT
INFLUENCER
EXCLUSIVE BETA-ACCESS
MARKET
Competition
Inbound
Marketing
Pricing
SEO
Email
Social
MARKET
Competition
Inbound
Marketing
Pricing
SEO
Email
Social
Video /
podcasts /
etc
MARKET
Inbound
Marketing
Community
Competition Pricing
ProductMarket
PMF
LAND + EXPAND
PRODUCT
PRODUCT
Frictionless
onboarding
PRODUCT
Frictionless
onboarding
Easy
referral
PRODUCT
Frictionless
onboarding
Easy
referral
Efficiently
scalable
PRODUCT
Frictionless
onboarding
Easy
referral
Efficiently
scalable
Network
effects
Land +
Expand
Network
effects
Flywheel
NETWORK EFFECTS
Homogenous Heterogenous
Homogenous Heterogenous
Homogenous Heterogenous
Homogenous Heterogenous
3
3
1
1
1
1
3
3
1
1
1
1
Degree = 3
“Based on experience of which companies stuck with us and which didn't,
we decided that any team that has exchanged 2,000 messages in its
history has tried Slack — really tried it. For a team around 50 people that
means about 10 hours’ worth of messages. For a typical team of 10 people,
that’s maybe a week’s worth of messages. But it hit us that, regardless of
any other factor, after 2,000 messages, 93% of those customers are still
using Slack today.”
CAC ➡Users
Data
IntegrationsUsers
Friction ➡
Friction ➡ Scale
VIRALITY?
k = i X cr
viral growth = k > 1
t = cycle time
Land +
Expand
Network
effects
Flywheel
FLYWHEEL
SEO
EmailSocial
Organic traffic
on microsite
Sign up for
newsletter
Share
awesome
content
Share on
social
New
backlinks for
microsite
Community
SEOSocial
Exclusive
content
Create
article from
content
Links to article
and community
Share on
social
Sign up for
community
HOW?
User Journey
Stage/
Channel
Problem
Awareness
Research Consideration Comparison Decision
User action
Goals
Touchpoints
Channels
Stage/
Channel
Problem
Awareness
Research Consideration Comparison Decision
User action
Email is
draining
Research
alternatives
Visit landing
page
Comparing
solutions
Sign up for
Slack
Goals
Create
awareness
Traffic
Consume
content
Reach Convert
Touchpoints Other sites Google Website Twitter Website
Channels
Content
marketing
SEO Retargeting Paid Social
Conversion
optimization
Stage/
Channel
Problem
Awareness
Research Consideration Comparison Decision
User action
Email is
draining
Research
alternatives
Visit landing
page
Comparing
solutions
Sign up for
Slack
Goals
Create
awareness
Traffic
Consume
content
Reach Convert
Touchpoints Other sites Google Website Twitter Website
Channels
Content
marketing
SEO Retargeting Paid Social
Conversion
optimization
Stage/
Channel
Problem
Awareness
Research Consideration Comparison Decision
User action
Email is
draining
Research
alternatives
Visit landing
page
Comparing
solutions
Sign up for
Slack
Goals
Create
awareness
Traffic
Consume
content
Reach Convert
Touchpoints Other sites Google Website Twitter Website
Channels
Content
marketing
SEO Retargeting Paid Social
Conversion
optimization
Stage/
Channel
Problem
Awareness
Research Consideration Comparison Decision
User action
Email is
draining
Research
alternatives
Visit landing
page
Comparing
solutions
Sign up for
Slack
Goals
Create
awareness
Traffic
Consume
content
Reach Convert
Touchpoints Other sites Google Website Twitter Website
Channels
Content
marketing
SEO Retargeting Paid Social
Conversion
optimization
Friction ➡
Land +
Expand
Network
effects
Flywheel
“"Look around. If you
don't see any
salespeople, you're the
salesperson.”
- Peter Thiel
Thanks!
Newsletter
Tech Bound
Tech Bound
http://www.kevin-indig.com/the-newsletter/

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