1. TSSKNEWS01 / 2015
We are the champIOnS!
frOm yellOW tO magenta
MichaelSchliTT – the man behInd
telekOm It ServIce management
tarIff reShape prOject
uS fuelS gO lIve

3. TSSKNEWS
In house magazine of T-Systems Slovakia
Not for sale
Issue: 1/2015
Published quaterly in English and Slovak language versions
Publisher: T-Systems Slovakia s.r.o., Corporate Communication department, Zriedlova 9, 04001 Kosice, Slovakia
e-mail:communication@t-systems.sk
Print: Sedem – reklamna agentura s.r.o.
Editor in chief: Zuzana Kanuchova
Editorial Board: Pavel Drotar, Kristian Kuchar, Livia Galova, Ivana Kristinova, Veronika Bojsova
Graphic Design: Boris Mihalik
Photo: Matej Belica, Robert Petrik, Dominika Balajtyova, fotolia.com and private archive of the authors
Language corrections: Livia Galova
Number of copies: 1600 in Slovak, 100 in English
Copyrights: Reserved and may not be published. Authors of articles published in this issue reserve by the editors the right to authorize
the reproduction and communication to the public of articles in accordance with § 33 point 1, number a) and d) of the copyright act of
Slovak law.
Editorial
The time to change guards has come
Who wouldn’t like long weekends? They often bring an unexpected situations or memorable moments. I
suddenly found myself in a conversation where the possibility or the impossibility to measure a personal
success or a success in general was discussed. Is there a scale that clearly records a successful project or a
personal win? And if so, how to and what with to measure it? Can you do it by set goals? By the situation
in which the project took you much further than expected and brought a new possibilities? By a positive
feedback, an award, a pat on the shoulder, a public admire or by an internal feeling? But can success be
measured at all?
I won’t dare to answer clearly, as every man takes a disparate view on it. We all have different goals, various
perception of success as such. Perhaps it can be measured and seen clearly in hindsight. What’s for sure it
doesn’t come without a hard work. Even in the case of our in house magazine is no different. After more than
two and a half years it’s time to change guards.
It seems to me like it was yesterday when I for the first time flipped through the whole archive of individual
issues and soaked up the atmosphere of our company. I was trying to devise a strategy, tools and the way
of how to take the development of this internal medium, the quality of graphic, the content diversity a
little further. Only you, our readers and colleagues can judge and tell whether I, with the help of the whole
panoply of co-authors, graphic artists, photographers and counsellors succeeded.
The aim was to create the widest possible overview of events for a specified period of time by an innovative
form. TSSK NEWS represents a certain type of company’s chronicle that is filled with our successes, points
of view as well as cooperation activities. It completes the picture of life in T-Systems Slovakia and plays
a role in the corporate culture setting. Whether we admit it or not it‘s a picture of all of us. You and I are
the creators. If you like, let’s build it further in a great spirit, if not, its destiny, appearance and content
is in your hands. It‘s unique only because it offers the opportunity for all. Each member of our “Slovak
magenta clan” can contribute and participate in its content as well as on many projects and activities that
our company offers. All it takes is just a pinch of proactivity and then a handful amount of a hard work.
I believe that in this issue you will find not only an interesting list of our recent awards won but also an
inspiration for new projects or activities. The time has come to thank to all colleagues for their support,
advice, cooperation and achievement of the set goals. I already look forward to the next successful and
challenges bringing projects, the cooperation with at least as unique people as I had the opportunity to work
with. May you always find those unique moments in your environment and share them with us. Don’t
forget to be awesome in everything you do! I wish you all this and much more
Zuzana Kanuchova
3TSSKNEWS 01

4. 5 – 21 > EVENTS
MD Section
Awarded for Inspiring approach - Via Bona 2014
We co-organized the ITART BALL
The Data Privacy Award 2014
The Smartest guys from T-Systems in Kosice again!
ATTIC 2015
Open door days are getting more popular
We are the champions!
Ice hockey tournament
Telekom IT community-Business beauty at its best
Business Operations Delivery & Quality All staff meeting
International NETAPP Storage days at GDU DPS
Given hardware will serve as test environment
22 – 42 > BUSINESS
Financial results of T-Systems Slovakia in Q1 2015
DPS supports GCUs
History of Deutsche Telekom From yellow to magenta
Transformation 2015+
What last year’s Pulse Survey says about you?
Michael Schlitt – the man behind Telekom IT Service
management
With the Tariff reshape project towards becoming
a service company
Compliance the part of our daily work
GDU SAP TS as a role model
Unusual help request
How was year 2014 in terms of Quality?
There is a difference between bill and a bill
Service delivery mangers certified
Learn on your break – change implementation tools
43 – 61 > PEOPLE
Get to know project management community
BDQ&Q Local- who are we?
Project Delivery DPS Kosice
EVA – Saves Our Ship
US Fuels go live
The best of the best - Jan Vachal
Are you ready for World Class IT?
Pre – approved model changes are achieving success at SAP
Do you know your colleagues well?
62 – 65 > COOPERATION
SAP Academy
T-Systems donation fund – A better life in Eastern Slovakia
66 > RELAX
Coming up
CONTENT
4

5. Awarded for inspiring approach
VIA BONA 2014
This year we entered again the contest for the title Responsible big
company, which is organized annually by the Pontis Foundation
in Bratislava. Sixty nominations in seven categories rated 48
experts from different areas: from large and small companies,
from academia, non-profit organizations and government. Seven
strong companies were nominated in the category of Responsible
big company. T-Systems Slovakia from a year’s nominations was
awarded for inspiring approach, which got only three companies.
Jurors highlighted our strengths such as corporate responsibility
management, strong ethics based on the statements made by
employees themselves. As the most interesting fact the evaluators
foundthatT-Systemsisatransparentcompanywhichasthefirstone
launched the dual education project, which is in Slovakia still new
and unexplored topic, and the fact that we are one of the leading
activists in the IT Valley. According to some judges’ opinion we are
even further in our IT Valley activities than Bratislava IT companies.
We were praised also for contributing to the region development,
ICT awareness and ICT literacy. Thanks to all the volunteers and
people who are involved in the corporate responsibility. Thank you
all for your support.
[ Zuzana Kanuchova ]
MD Section
Telekom IT, Local Information Office
All Staff Meeting
The first Telekom IT and LIO event held in premises outside of
our company couldn’t be missed by Managing Director. Read
more about the event on page 18.
Visit of the German ambassador
Dr. Thomas Gotz and Juraj Bansky, the Honorary Consul of
the Federal Republic of Germany met in February with our
Managing Director in order to get to know the new premises
of Dual Education.
Telekom Management Team/
Telekom Leadership Team Meeting
are held annually. All Managing Directors through the group
are present. The event was held in Telekom Dome in Bonn,
which is the home of the Telekom Baskets Bonn and known
for its high team spirit. It was the opportunity to learn more
about the DT strategy, network with fellow teammates from
all over the group and to “get the ball rolling.“
Business dinner s with Hartmut Mueller,
The Head of GDU SAP Technology Services, Alex Sinsig,
Milan Stevkov, Boris Humenansky was organized in early
March at the occasion of GDU SAP All staff meeting.
MD Round Table
A popular series of evening in Managing Director’s company
was organized by the end of March. This time MD also invited
the Vice president of Human Resources to provide answers to
HR related questions.
5TSSKNEWS 01

6. Accordingtotheorganizers,theITARTBALLconnectedseemingly
irreconcilable - arts and information technology. The unique event
bringing together only regional vendors was held at Kunsthalle
at the beginning of February. Through its membership in the IT
Valley, our company was ranked among the main organizers of
the event. The uniqueness of the event was confirmed by the very
opening ceremony which interconnected the artists, musicians,
dancers and graphic animators through the form of original
audiovisual work. During the event, in the premises of Kunsthalle
there was installed the exhibition of digital multimedia from the
artist and professor of the Technical University in Kosice, Richard
Kitta and his students. The accompanying activities included the
creation of the so called Local Heroes Street - presentation of the
local producers and their works. At the event there was declared
the area of social life, which will be promoted and developed by
the companies of the Kosice IT Valley over the next year. The aim
is to address the problem areas in order to improve life in Kosice.
Social responsibility towards the region is one of the priorities
of cluster members of the Kosice IT Valley. The spectacular
event was crowned by the ITART award, which symbolized the
expression of gratitude of IT Valley to the unique personalities of
the Eastern Slovakia for their personal contribution. The statuette
of an angel created by local artists - Radoslav Repicky and Jozef
Ponik symbolized the gratitude for the positive contribution of
the awarded for IT or art. The IT Personality of the IT Valley was
granted to a person who greatly supported the development of IT
sector in the Eastern Slovakia in the recent years. The awarded
was Jozef Ondas. The Personality of the ART was honored to a
person who greatly helped the development of the arts and the
use of new media in the Eastern Slovakia. The prize was awarded
to Michal Hladky. T-Systems Slovakia was represented by the
Managing director Thomas Bogdain, Marek Resovsky, Pavel
Jirecek, Juraj Girman and the Head of Corporate Communications
Barbora Ruscin who held also the position of the Director of the
ITART.
We co-organized the
ITARTBALL
6 EVENT

7. [ Zuzana Kanuchova ]
7TSSKNEWS 01

8. TheDataPrivacy
Award2014
the 3rd place for TSSK
The International Basic Privacy Audit – online survey - is one of the DTAG
tools designed to detect the current level of data privacy awareness
throughout the Group. The questions in this survey cover the following
topics:
• Use of tools when working with personal data
• Training
• Data privacy processes
Around 52,000 Group employees worldwide were invited to participate in
the International Basic Privacy Audit 2014 (30 % of all Group employees
selected at random).
Based on the survey results for the year 2014, three units with the highest
level of data privacy awareness were selected at national and international
level. So, the internal Data Privacy Award was the cause of celebration for
six different teams, which were recognized for their exemplary level of data
protection. The winners including TSSK came in person (Marek Resovsky,
VP Finance a Monika Popovicova, Data Privacy Officer) for the award
ceremony held on 28th January 2015 (European Data Protection Day) at
Deutsche Telekom’s headquarters in Bonn. DTAG Board member Thomas
Kremer and Group Data Privacy Officer Claus-Dieter Ulmer honored the
units that performed the best in the 2014 audit.
We are delighted to inform you
about the great result achieved by
T-Systems Slovakia s.r.o. (TSSK) and
its employees in the International
Basic Privacy Audit 2014 online
survey CONDUCTED at the end of
last year. TSSK is ranked as the 3rd
best “International Unit” for 2014.
The winners - International level:
1st place: T-Systems Mexico
2nd place: Crnogorski Telekom a.d. Podgorica
3rd place: T-Systems Slovakia
The winners - National level (Germany):
1st place: Deutsche Telekom Technik, Technical Branch Office
Southern District, Centralized Functions.
2nd place: DTAG Group Headquarters, Corporate Operating Office,
Center for Strategic Projects
3rd place: Deutsche Telekom Technik, Technical Branch Office
Southern District, Field Operations
8 EVENTS

9. We would like to THANK all of you for this success. Thanks to all, who
participated in this survey, but also to everyone who follows data privacy
rules in everyday work and helps to strengthen the credibility of TSSK.
And moreover, there is still room for improvement. We hope the 2nd place is
waiting for us as a result of this year’s online survey.
And at the end…. golden rule for employees
Protect personal data!
Personal data can only be processed if this is permitted by a statutory provision
or the person concerned has given his consent. All the information about
an identified or identifiable person, such as the date of birth or address and
telephone number islabeled as personal data personal data. Essentially, you
are not allowed to process personal data.
In case of questions regarding data privacy send an email to
monika.popovicova@t-systems.sk or use “Ask me!” portal.
The important information about data privacy as well as about the available
online trainings you can find on the data privacy website:
http://privacy.telekom.de
[ Monika Popovicova ]
9TSSKNEWS 01

10. Thesmartestguysfrom
T-SystemsinKosiceagain!
The ATTIC conference 2015 and its third year
The ATTIC conference was organized by the Local Strategy Development in 2012 for the
first time. It was a great honor and pleasure to host the conference again in March.
This year it was as a matter of course although it hasn’t been quite like that.
10 EVENTS

11. This year has been organized by the Local Strategy
Development together with the TSI organization CSS PIA
(Portfolio, Innovation & Architecture).
The conference enabled more than 300 attendees from
12 world countries and as well to 6 strategy technological
partners of TSI to discuss about the topics such as
automation, intercloud solutions and standardized strategies.
This year’s conference was composed again from the three
main streams well-known as iSORT (Storage), iSERT + iNET
(Servers+ Network) and iSMART (Systems Management).
Martin Dzbor, the Head of the Local Strategy Development,
in his key note introduced the current TSSK activities and the
challenges for the future (effectiveness, automation, services
with added value).
Marc Wilczek, the Vicepresident for Portfolio, Innovation &
Architecture evaluated last year and presented the strategy
vision of TSI for the future.
The conference continued in four streams and 60 technical
presentations under the lead of Matthias Ress, Ian Saxby,
Joerg Keppa and Elise Kushner.
From the Slovak part the lectures were done by Marian
Toth, Lucia Benova and Martin Hasicek with the leading
presentations on Event Management Automation, Martin
Fedor (Monitoring, Dynamic reporting and Intelligent
scripting), Martin Ondrejka (Global Windows Engineering
team), Varun Dilip Tare (Customer Experience – Heineken)
and Majed Hamed with Peter Langos (Management
Operations at TSSK).
60 presenters introduced their topics which often led to very
inspirational discussions. As well, technological partners
presented the new trends.
The news this year were the workshops running in each of the
streams. Their aim was to share the best practices; lessons
learned and pain points of operation.
Another news was the WEBEX lecture of the top analyst of
Gartner company on the topic Future of ISPs.
The ATTIC conference was not only about the formalities
and presentations; it offered also space for getting to know
new professionals during the evening activities. Thanks to
the support of the HP company, the first evening there was
the presentation of the local beers connected with a pub
quiz. Next evening there the wine tasting from Slovak region
wineries was organized together with the RedHat company.
All the activities were accompanied by the cymbalo music.
Thanks to EMC we spent the last evening in the local
beerhouse called Golem. The good atmosphere was also
made by our T Band.
11TSSKNEWS 01

12. We would like to thank to all the presenters, partners of the conference as
well as the participants visiting Kosice. A big thank you goes to the whole
Local Strategy Development team – mainly Martin Dzbor and Kristian
Kuchar, also Edita Antoniakova from Project Management office and
the developer of the conference portal - Roman Vesely from Telekom-IT
organization.
This conference confirms its prominent place in the international
community of architects and engineers. By the arrival to Kosice for the
third time, the notion “trusted partner” is the evidence of our “can do”
attitude for the new ideas, their sharing and realization.
Looking forward to the next round!
P.S.: One of the main ATTIC conference contributions was the organizing
of the jBoss Workshop with the participation of ca 30 of our technicians.
The workshop was organized by the RedHat company for free. Thank
you goes to Martina Urbanikova from the HR Development team for the
organization.
The presentation and videos will be available soon – you can find more
information on the intranet.
[ Kristian Kuchar, Edita Antoniakova ]
The conference ATTIC with more than 300
participants located in one place became one
of the biggest meetings of T-Systems “heads”
globally
ATTIC 2015 in numbers
300+
participants
12countries
60
speakers
60+
technical
presentations
6
strategy
partners
7
central
presentations
4
conference
streams
5
workshops
EMC
RedHat
Brokade
CISCO
HP
Huawei
Participating strategy technological
partners
The organization of the ATTIC conference has its meaning.
A few examples:
I went to ATTIC with a technical challenge
regarding classic backups and came
home with both a tactical solution as
well as a strategic solution that will
leverage a global service and lower unit
costs over the current solution. This was
possible due to both high quality session
content/delivery as well as face-to-face
conversations between the sessions.
EXCELLENT Conference!
It is always very useful to get updates tothe overall cloud platform strategy,the details and roadmaps or particularportfolio offerings, and understand someinitiatives that are taking place in LBUs andhow they could be of use in your own LBU.
Incredible
fast implementation of all the
changes in conference portal, this is agility
and zero distance to customer (attendees) !!!
12 EVENTS

13. Opendoordaysare
gettingmorepopular
We have addressed more than
350
students
within the Open Door Days
Department of Telekom IT
additionally approached
40
university students
1 Open Door Day
was organized for all interested in
Dual education
We welcomed
70
students
at our premises
Our company visited
4 secondary schools
within the ODD where
200 students were addressed
SOS Dopravna
SOS Ostrovskeho
SOS Secovce
Secondary Grammar School Opatovska
Students from
3secondary schools
visited T-Systems Slovakia
SPS Dopravna
SOS Postupimska
Secondary Grammar School Srobarova
[ Andrea Lovacka ]
13TSSKNEWS 01

14. 7th year of the Information and
Communication Technology
Football Challenge took place
in the capital of Slovakia as
usual. The football team from
T-Systems Slovakia travelled from
the East as the only team at the
tournament. And as this only team
we won the first place!
For our magenta guys it is already the second victory in the event history
as they won in 2011 for the first time. Everything started on Friday noon,
when 10 people from T-Systems went for a business trip towards the
football adventure. The journey was long but used effectively to talk
about the planned strategy of our team at the matches on Saturday. The
preparation then started already in Kosice. Was this the key to win?
Friday evening, the three cars with Kosice evidence number parked
in front of the hotel Holiday Inn. As we learned later, we were the only
whole team accommodated in the hotel. Clearly yes, as almost all the
other teams - 26 competing altogether - were from Bratislava or the
surrounding cities from Western Slovakia. Another “first” or “the only”
for us. Was there more?
After a few hours of sleep (a few meaning enough to be ready to “fight”
after one morning coffee) we set to the venue of the tournament, the
sports hall Mladost in Bratislava. It was just a few minutes from the hotel,
no long or tiring distance then. Our tournaments started at 10am. After
four matches in our group we ended with a great score of 16:1. And the
goal in our net was the only one we got that day. However, we couldn’t
know this at that time but had our fingers crossed and believed in the
best and only team from Kosice to win.
The pass from the group was easy but the following matches a little bit
harder as these were already played against the teams that won in the
first rounds as we did. But our boys were not afraid of them. Vice versa,
they were more challenged and motivated to defeat all who crossed their
way to win. Through all the imposition rounds they successfully got to
the finals. And the finals were the toughest nut to crack.
In the finals there met T-Systems Slovakia and the company Swan.
Nothing surprising, as Swan was wining most of the matches that day
too. The most interesting thing is, however, that in the Swan team there
were two new players from the Swan branch located in Kosice! Of course
the players knew each other and therefore it was even harder to compete
against one’s own friends. But since it is still a game and everyone wants
to win, they kept their poker face and did their best. And as you have
already learned, we are the champions. The finals ended with 3:0 for
T-Systems Slovakia and the overall score of the tournament was 33:1.
Incredible, guys! You were awesome!
How come that first and the second places were filled with the teams
composed of people from Eastern Slovakia? That is the question easy to
be answered. Now one can certify oneself and be proud not only for the
colleagues and the company, but to be from the East of our country too.
After the tournament there was prepared a great afterparty in the hotel
where we were celebrating all night long and confirmed the statement
going round about our team: T-Systems Slovakia is traditionally one
of the teams with the best form during the evening afterparty. Yes, we
partied and were leaving the dance floor as the last ones.
A big congratulations and thank you goes to the best team players:
Igor Onuska (captain), Michal Petrik, Marian Fabisik, Robert Lukac,
Peter Sanislo, Jozef Cuj, Bohuslav Svoboda, Stefan Dobos.
Thanks to the victory our team will be the part of the tournament Best
of the best football challenge 2015 at the end of November where all
the winners of 1st and 2nd places from individual tournaments meet
to measure their forces (the tournaments are held in various categories
according to the type of their business). Fingers crossed! Will there be
another 1st place?
thechampions!
T-Systems Slovakia is the winner of ICTFC 2015!
WEARE
[ Livia Galova ]
14 EVENTS

15. Up, from the left: Stefan Dobos, Igor Onuska (the captain), Marian Fabisik, Michal Petrik
Down, from the left: Peter Sanislo, Jozef Cuj, Robert Lukac, Bohuslav Svoboda
15TSSKNEWS 01

16. Our ice hockey champions from T-Systems Slovakia were the part of the Group B. Our guys did their best
to gain the Trophy. T-Systems representatives were honored to wear our company dresses for the first time.
Unfortunately, it didn’t bring them enough luck to win the tournament.
In the first game, our hockey team rolled MC Tahanovce and scored 4:0. The second game Ida Team was really
thrilling with the final results 2:2. Unfortunatelly, in the last game with Trolligabus, we didn’t succeed and we
lost 0:6.
Despite the devotion and great team spirit of our hockey team, the first three places were taken by Trolligabus,
TPH and Ida Team. But there are more important things in life than winning or losing a game. Maybe next time,
we keep our fingers crossed.
Thanks to our hockey players for the great time at Alejova.
Even a chilly weather didn’t discourage 8 hockey teams to
meet at the ice rink of T-Systems Sports & Fun park at Alejova
Street. On January 24, 2015 the annual Tournament for the
Trophy of Mayor from MC Juh took place. the Visitors may
have witnessed a strong determination, great energy and
unbelievable hockey moments on this special Saturday.
AT AlejovA
16 EVENTS

17. [ Ivana Kristinova ]
17TSSKNEWS 01

18. The very first time that I get the chance to breathe in the atmosphere
of the local Tel-IT community – and I mean really breathe in, total
inclusion, no ten-minute coffee or elevator small talk – comes at
the end of January when I moderate the All Staff Meeting organized
by the service line leads here in Kosice. I have an advantageous
position at the local T-Systems branch, a company of almost 3 300
employees, most of them sitting in the same building. As a Head of
Communications, I somehow serve and belong to everywhere and
nowhere at the same time, have I got the chance to observe all as a
relative outsider, yet preserve a position that doesn’t feel intrusive. And
although I have known most of the higher managers in the local Tel-IT
for quite some time and I dare to say that we have an outstanding
professional relationships, seeing them all at the same time in their
very natural Tel-IT ecosystem was an experience that I consider – just
as the notorious MasterCard commercial would put it – “PRICELESS”!
Now, you need to know that I am a person with a very skimpy technical
background (looking at my husband’s PhD from a technical university
was really the closest touch with higher level of technology ever before
joining T-Systems) but more than slight obsession with everything
related to people’s motivation, communication, drive or engagement
at a workplace. I am fascinated by the ability of true leadership to
inspire people to share common goals and values, built stimulating
corporate cultures and the sense of belonging, pride and ownership in
times of success but also when things go wrong. So of course, while I
do acknowledge the achievements of the local organization, the actual
experience for me is to see the drive and the level of commitment in
their faces, the enthusiasm with which they share the information
and absorb everything that is presented. And if you’ve ever been in a
leadership position I am sure you know how hard that is to create and
maintain, especially in a work environment because – let’s be really
honest here – the days when big leaders led armies of thousands
across Europe on foot by successfully leveraging the most basic of
human instincts are a story of a historic times (or, considering
the current happening around the globe, at least different place, as
disturbing as that is…) and this is “only” work we’re talking about here.
There’s another one waiting around the corner, no need to shed tears
and sweat blood. But this bunch does go the extra mile. And they do
it often. They’re integrated into the company yet somehow live in a
closed system of mutual understanding that happens on a different
level. They truly live and breathe what they do. They share a strong
drive to be the best.
For those of you who don’t quite succumb to the beauty of
organizational behavioralism like I do (although I do have to admit it
silently hurts my feelings) let me point to how building a strong culture
translates into actual business success.
The local Tel-IT grew in its year-and-a-half of existence by more than
doubling its size to around 500 employees. Even its Big Bang moment
in August 2013 - creation of the service line through merger of various
teams all across the company - was so quick, silent and effective to
an onlooker; it made Velvet revolution look like bloody chaos with
elements of guerilla warfare. Since then, they built reliable SAP and
LIM organizations and constantly enhance their portfolio in all aspects
of application operations and development. The application of
SCRUM in the Tel-IT team was so effective, they’ve become a national
success story on application of these processes in large, process
driven enterprises and now they travel around the country to share
their best-practice and know-how at conferences. Some of your might
have even noticed Kosice’s successful participation in BNG project or
the fast implementation of Leitstand activities…either way you look at
it, they must be doing something very right.
Research continually proves that organizations with sustainable
employee engagement seriously over perform their peers even
in times of dramatically shrinking markets. Now, tell me this is not
business beauty at its best!
[ Barbora Ruscin ]
Telekom-ITcommunity
business beauty aT its best
18 EVENTS

19. Open and fair communication belongs for sure to the fundamental
values which every TSSK manager and employee should stick to and for
us at BOD&Q it is one of the key priorities. This was one of the reasons
why regular BOD&Q All Staff Meeting took place at the beginning of
December 2014. Successful achievements were presented as well as
a summary of year 2014. Furthermore, the strategy for year 2015 was
briefly introduced. Each and every BOD&Q employee could express his
/ her opinion about the meeting and improvement proposals via survey
placed on BOD&Q sharepoint. All proposals have subsequently been
reviewed by managers and many constructive proposals have been
implemented into organization of next meetings.
The first BOD&Q All Staff Meeting in 2015 was held on 3rd March 2015.
Right from the start the mood was relaxed and pleasant mainly thanks to
the Head of Service Line BOD&Q, Marian Toth. Global Quality Strategy
2015, organizational changes on TSI level as well as those that affect
local organizational structure were presented interactively. Dynamics of
changes at the end of last year was shifted also to the beginning of year
2015. The same as the last time we did not omit the summary of financial
results for the overpassed year, afterwards the outlook for year 2015 was
introduced.Thefinalfiguresfromlastyearconfirmedgoodmanagement
and parallelly showed a room for improvement in 2015, mainly in the
area of travel and training costs spending. Employee base of Service line
BOD&Q is growing by accepting new business challenges. Thanks to
this the space for personal growth and further professional development
of our employees increases. Year 2015 should be positively influenced
by several financial and qualitative changes implemented in 2014. The
good work of management brought its results.
The Head of PQM & DeEscalation Management, Pavol Jurcina,
presented the current status and progress of separate sub-streams
within the BOD&Q Strategy 2015. Working groups led by the dedicated
persons have already reached their first successes and they prepare
projects of both, greater and smaller scope, so that the goals for 2015
are reached on time and in required quality. First quick wins such as
monthly information bulletin, improvement of internal and external team
communication, development of language skills as well as complex
approach towards trainings is just a sample of examples focused on
reaching the expected targets. Based on this we can say we go the right
direction.
After this refreshing presentation the stage was all for Michaela
Kujanikova, TSSK Resource Manager, who made a brief overview of new
business opportunities. She impressed the audience with the presented
data and confirmed the forecast of successful year. After the demanding
block of valuable information a short break with small refreshment was
more than welcome.
The final part was dedicated to all BOD&Q employees who could openly
ask about topics which they are worried about.
As well as the introduction part so also the final part of BOD&Q All Staff
Meeting passed in professional, open and friendly atmosphere.
Our thank you belongs to all our colleagues who actively participated
at the meeting. We believe that together we will reach all the targets we
set together. The survey exploring feedback of BOD&Q All Staff Meeting
participants will again be a baseline for future improvements.
[ Martin Eperjesi ]
Business Operations Delivery & Quality All Staff
meeting
19TSSKNEWS 01

20. All TSSK storage community met in
one place at the beginnig of February
as one of the most important
storage vendors, Netapp, accepted
our invitation. A unique storage
conference of the world character
was held in the premises of TSSK.
Netapp is one of the global leading computer storage and data management
companies holding technology partnerships with a number of leading IT
vendors, such as BMC, Brocade, Cisco, Citrix, Microsoft, Oracle Corporation,
SAP AG, Symantec, Apple and VMware. Therefore, it was our honor to
welcome representatives from Netapp UK and Netapp Germany in Kosice.
All this could not happen without the idea and support of our DPS managers:
Matus Copik (Head of DPS), Dusan Liba (Head of DSO01), Roman Romanec
(Head of SBO); and local Netapp Service Account Manager, Michal Toth.
The conference was attended by more than 60 storage professionals from
TSSK and T-Systems Hungary, local Netapp team and 7 foreign speakers
directly from Netapp. The agenda began with the introduction of the Netapp
team and the presentation of TSSK storage departments. Later, agenda
moved to technical content covering NetApp’s Data Fabric Vision and
Strategy around the Hybrid Cloud, the latest Hardware architectures as well
as detailed topic on product Clustered Data ONTAP 8.3 including the new
MetroCluster feature presented as a demo. The focus of the event was to
show people differences and similarities between Data ONTAP Cluster Mode
and 7-Mode in not only the operating system but also in the administration
and protection tools. Netapp experts delivered a unique content about
Protection Methodologies and the OnCommand Management family. After
a short theoretical presentation of the OCI software abilities, attendants were
impressed by the practical example presented on the live system.
InternationalNetApp
StorageDaysatGDUDPS
From the left: Bhavna Mistry, Doug Bovie, Matus Copik, Andrew Melville, Dusan Liba, Roman Romanec, Christoph Ertl and Steve Collins.
How did Bhavna Mistry, the Netapp
Technical Account Manager felt in TSSK?
“I met so many lovely people in T-Systems.
Myself and my colleagues were really
pleased with how much interaction we had
with T-Systems in the conference and there
were some great questions asked by very
knowledgeable colleagues. I really hope that
I get the opportunity to come to Kosice again
very soon and it’s my wish that I can work
with T-Systems to bring this conference to
Kosice twice a year at least. Thank you to
everyone in T-Systems Kosice for making
our stay very enjoyable.”
Bhavna Mistry,
Netapp Technical Account
Manager
20 EVENTS

21. Given hardware will serve as a test environment
and for learning
This hardware comes from various datacenter locations of our partner Slovak
Telekom - from Polska street in Kosice, from Bzenov, Banska Bystrica and
Bratislava. Thanks to good relations and the long-term cooperation, they agreed
to our request and sold us unnecessary hardware for a symbolic one Euro.
At the beginning of the initiative there was Drahoslav Ruscak from GCU AF
& MPHS. Thanks to his efforts, today these machines are in both locations,
Zriedlova and Moldavska street.
The specific list offered by ST was based on the requirements and needs of the
members of Expert Competence Groups (ECG) and members of the Technical
Assessment Centers (TAC’s). The machines provide the opportunity to run
virtual environments and users will have a possibility to perform test activities on
the hardware and the servers physically, exactly as it is done in real data centers.
Furthermore, the hardware will not only serve as a test environment, but also
as a tool for teaching, e.g. during the internal project of trainings in GCU AF &
MPHS under the patronages of the Head of AF & MPHS Peter Hirko, where it
will be a part of existing test and learning environment. This begins with support
of Monet security team and will enable the possibilities to use it not only for OS
support and hardware services, but also for network services.The opportunity to
have such hardware was also taken by Martin Dzbor, the Head of Local Strategic
Development, also responsible for transport of the machines from Bzenov and
Bratislava.
These servers will help our colleagues, students that are the part of Dual
vocation in our company, as an illustrative example of the hardware used in
Slovakia.
We have got IBM AIX P6, HP ProLiant and SunFire servers, disk arrays (HP EVA),
HP enclosures & Blades (G3, G4), but also tape devices for backup.
We believe we will continue in such excellent cooperation with our partners and
will be able to see the results with minimal investments, also in our daily work.
[ Mariana Sarpatakyova ]
Test environment represents the key factor not only
for learning but also as the basics of any untested
activity on customer environment. Therefore we are
thankful that before Christmas the last (together
more than 40 servers) from 3 shipments has arrived
from Slovak Telekom (ST).
How was this opportunity perceived by the storage
professionals from TSSK? Peter Drab, techbase
responsible from Storage Cloud department
appreciated:
“I see the opportunity to visit NetApp conference in Kosice
very positively. DPS in cooperation with our vendor offered
people working for storage platform the unique opportunity
to participate in such event, which was moreover designed
directly for the needs of our storage departments with focus on
technologies which are used here in TSSK daily.”
Did the conference fulfill your expectations?
“The conference and its content fulfilled my expectations, since
it was thematically focused on the presentation of technological
news which we will soon meet in our daily work.”
What interested you the most?
“I liked very much the presentation about technical news as
well as the opportunity to meet new people from Netapp and
colleagues working for storage platform in TSSK with whom I
did not have chance to meet personally.”
Would you welcome such events in TSSK more often?
“Definitely yes, the events of such character reinforce the
image of our storage departments and company as a whole
and definitely contribute to reinforcement of relations between
parties involved.”
[ Zuzana Bedecsova ]
Interview
21TSSKNEWS 01

22. Q1 2015
Budget Actual Actual - Budget
Revenues 26,865 26,578
Costs 25,259 25,081
Gross Profit 2,071 2,713
FTE Delivery 3,105 3,037
FTE TSSK 3,337 3,260
Financial results in Q1 2015
FTE = Full time employee, YTD = Year To Date
- 287
- 178
- 68
- 77
642
Financialresultsof
T-SystemsSlovakiain
Q12015
Total revenues for the services grew annually (Q1 ‘15 vs. Q1 ‘14) by almost 10%, reaching
the level of 26,6 mio EUR The analysis of operating costs revealed the growing trend as
well. The volume of operating costs increased (Q1 ‘15 vs. Q1 ‘14) by more than 11%,
reaching the level of 25,1 mio EUR. The volume of Q1 2015 Gross Profit exceeded the
volume achieved in Q1 2014 as well as the plan for Q1 2015.
[ Martin Kravec, Lenka Mankova ]
With regard to the successful end of Q1 2015 we
preparedanoverviewthroughthefinancialresults
of T-Systems Slovakia for this period.
One of the main targets of T-Systems Slovakia is a long-term maintenance of Gross Profit
Margin (GPM) ratio at the minimum level of 6%. As you are already aware of the fact from
previous TSSK News issues, GPM at the defined level guarantees operating costs coverage.
Based on the financial results achieved in Q1, GPM reached 10,2%.
Data in thousands
of Euros
22 BUSINESS

23. DPSSupportsGCUs
DPS ready to serve new customers and deploy new
solutions
After last years’ autumn adjustments where DPS
has seen multiple changes on Head of Team, Head
of Department positions along with a change on
Head of DPS position, DPS is now a firm structure
delivering core platform infrastructure solutions in
the area of Cloud OS, DataCenter Network Service
and Operations, Cloud and Classic Storage &
Backup Operations, Systems Management and
Engineering and complementing the portfolio with
Project Delivery and Global Business Operations.
The expertise together with active employee
approach form a solid base for new challenges
within vCloud 2.1, DCS 3.0 (Dynamic Cloud
Services), DSC/NWP (Dynamic Services for
Collaboration/ NextWorkPlace) and HP SAM. Main
role in the area of new customer acquisitions are
played by those within Heineken (Ninkasi, Thirst
projects) aimed at vCloud 2.1 with new services
suchasBaaS(BackupasaService),ThyssenKrupp
along with transitions from US and Brazil for
customers (OneAmerica, PHS, HP, Valeo, Shell) to
name the most significant ones. GDU DPS Slovakia
is closely connected to global organization of GDU
DPS and also to local and global GCUs supporting
various customers including Tel-IT, SHELL, MAN,
LINDE, Continental, Friesland Campina, BP,
Daimler, MERCK, KONE across the Globe.
Competent work of DPS teams has been
acknowledged multiple times by CSS Senior
management and TSI customers (Daimler, Shell,
EE, KONE, Philips, VION and FC). Some of our
employees have even been invited directly to
celebrate success with customers (EE and The
Caravan Club) to name the most recent ones. DPS
is strongly supporting one of the most demanding
programs run by TSI recently: the DC11@2018
consolidation, it has already seen hundreds of
migrations and currently DPS governs 33 active
projects within the program. Important project
of vCloud 2.1 is expected to be ready to Go Live
in Q2 2015 with Heineken being the most visible
customer. Main word of DPS these days? Deliver
Professional Support.
[ Roman Romanec ]
Ninkasi aka Heineken, DCS 3.0,
vCloud 2.1, US and Brazil offshore
customers
23TSSKNEWS 01

24. HISTORYOFDEUTSCHETELEKOM
F R O M Y E L L O W T O M A G E N T A
18771st postmaster of Deutsche Bundespost
Heinrich von Stephan
2
telephones
approved an experiment with
1st time voices
were transmitted
over a distance of
2km
he realised to put telephone services
Deutsche
Bundespost
under
1949Rebirth of
Bundespost
as a state body in the new Federal Republic of Germany
it tooks control over
1950sRebuilding of
communications network
and hundreds of post offices.
during
By 1952, there were
still only
1973AReform - limited government
intervention in Bundespost "only to what is
politically necessary and to facilitate post office management."
European Community (EC) .
and the United States forced
Bonn to divide into:
telephones poststelegraphs
5
/
per
telephones
100
inhabitans
compared to
28
telephones /
per
100
inhabitans

25. Postdienst
(postal services)
Postbank
(bank services)
Telekom
(telecommunications)
in1990
had telephone
10%
EAST
Germans
WEST
Germans
98%
1993Growth of tel.
connections
between East and West
1000
30,000 In mid-1993 Telekom spunoff
to privatecompany
Deutsche Telekom
Mobilfunk GmbH
(DeTeMobil)
1994Deutsche telekom
launched a campaign
to attract private German investors
new logo and BRAND
including
1995Deutsche Telekom AG
Deutsche Bundespost Telekom was turned
into a public stock company and renamed
2001Deutsche Telekom once again restructured
its business organization.
T-Mobile, T-Online, T-Systems and T-Com.
After decrease of profit from fixed-line
network business, T-shares lost their
confidence in the stock market.
from
to
The dye fuchsin was discovered by a French chemist François - Emmanuel Verguin. However, the color Magenta was named
after the city in northern Italy. The battle for Italian independence took place near the city of Magenta on June 4, 1859 where
French- Sardinian troops led by Napoleon III defeated Austria. This color consists of red and blue color. While red symbolizes
passion, energy and power, blue indicates quiet energy. The color magenta represents harmony and emotional balance.
To read a whole story, visit
www.fundinguniverse.com/company-histories/deutsche-telekom-ag-history/
What does magenta mean? (226/0/116)
25TSSKNEWS 01

26. Lowercosts,higher
profit,morestandards
andbusinesspartners,
innovation
We call it Transformation 2015+
In the classic IT and telecommunications business, prices of
T-Systems IT services are under extreme pressure from our
customers. Moreover, the brand T-Systems is influenced by
international competitors with lower wages. Since the globalization
in IT business is on high level, there are almost no obstacles for our
customers to choose the provider with the lowest possible price from
any location all over the world. This puts us to the constant pressure.
If T-Systems wants to achieve reasonable price for our customers and
attract them, standardization and automation is more than inevitable.
As we all know, customized services are more expensive to produce
than off-the-shelf products. For example a tailor made suit costs
much more than one you would pay for a suit from the mall. Therefore
automatization and standardization helps us to decrease prices but
still keep the same level of quality.
T-Systems International is forced to change its global strategy to keep up
with future developments and to catch up trends of the current globalized
market. However, these changes will also affect T-Systems Slovakia. What does
Transformation 2015+ mean for us?
26 BUSINESS

27. To achieve the reasonable price for our customers, but still be
profitable, the company T-Systems International needs to rethink
its global strategy. We need to utilize existing platforms and its
infrastructure in a more efficient way.
“Our main contribution from T-Systems Slovakia to TSI is described
and lived in the four pillars story. Delivering high and reliable Quality,
living zero outage culture and consequent cost management brings
highest input for the execution of the TSI strategy and makes us a
reliable partner. The high customer satisfaction of 84 points, which is
outstandingintheITmarketworldwidegivesusasTSIandT-Systems
Slovakia the evidence, that we are aiming the right direction.”
Thomas Bogdain, Managing Director of T-Systems Slovakia explains
Thomas Bogdain ...
The strategy of T-Systems International is already indicated in three
key words – Grow, Transform and Stop. That means, profitability
instead of growth at any price will be preferred in the future. Building
up new business in growth areas and change our existing, traditional
business to be more efficient and profitable is the direction we want
to go. All the initiatives which are enabling TSI the change to positive
profit are decribed in the TSI Masterplan 2015+. Many things were
done already: cancelation of non - profitable contracts, only go for
profitable contracts, critical check of all counties and LBUs, portfolio
redesign,andmanymore.AsanextstepintheMasterplan2015+,TSI
will in 2015 undergo the change from seperated sales and delivery
organisation to an E2E responsibility in sales and production and
therefore in revenue and cost in the areas of IT, Telecommunication
and Digital areas. The new set up will be established until the end
of 2015 in TSI. It will bring an IT-Devision, a TC-division and a Digital
division as an outcome. All divisions are profit-loss responsible and
have to show positive profit. Currently there is a project organization
in TSI established. The final execution is planned for 2015.
“Based on today’s knowledge, this fundamental change in TSI
will hit T-Systems Slovakia only marginal. However, for changes in
T-Systems Slovakia, we will have to wait until the new set up is fully
in operation and we clearly see how we have to align T-Systems
Slovakia to the new TSI set up. Telekom IT will not be touched by
this change, but it will continue in their roadmap of cost reduction
to international benchmark and quality increase,“ Thomas Bogdain
remarked.
Made in Germany with a strenght of our foreign
partners
T-Systems International as IT/TK-service provider will continue
offering a complex portfolio of IT and TK services to its customers.
However, to be cost efficient, we will not produce everything in
house. The key to success is partnering. TSI will consequently
strengthen partnerships that help us to deliver certain elements out
of the market for our service portfolio.
”Lower costs, higher gross profit, more
standards, more partner business,
innovative customer solutions ... And
if I keep on repeating this litany, it’s
because we are rigorously continuing
on our adopted path, refining our
strategy as we progress.”
Reinhard Clemens, CEO of T-Systems International
27TSSKNEWS 01

28. For example the global company Cisco will be forming an alliance
with us for a global cloud strategy. “Made in Germany” is a sign of
genuine quality in cloud business. That is why we as TSI have jointly
agreed to create a high security cloud platform for Germany and
Europe as a whole.
The greatest advantage of this solution is that our customers will
receive requested services from a single source with the usual high
quality standard but with the lower costs.
Being succesful means being united and
committed
The new divisions of TSI – IT, TK and DD will not act disconnected
but very interlinked in targets and customer approach. T-Systems
will only be accepting orders that can deliver on profitable terms -
starting now. T-Systems will no longer sell the products exclusively
through own sales unit, but also through partners and or directly
over the Internet. Following these principles, processes will become
leaner and simpler, thus becoming a lot faster and much more agile.
The company would like to support growth in areas like intelligent
networks, machine-to-machine (M2M), cloud products, business-to-
business-to-customer (B2B2C), cyber security, big data and other
highly standardized and platform-based offerings.
The company T-Systems needs a small, agile unit that should
have just a few hundred employees to act more flexible. That’s
why “we will continue to align our organization set up strictly to the
international business and finance blue print. For us it is important
to be transparent and aligned 1:1 to the different global or national
service lines. We will continue what we have started last year with
our local initiative called 3rd Wave, “Thomas Bogdain said about the
local strategy of T-Systems Slovakia.
Decrease of Data Centers
T-Systems International is planning to reduce the total number of
data centers from 89 to 11 by 2018. However, the volume of work
handled by them overall is rising steadily. How can we manage this?
In 2013 alone, T-Systems concluded more than 2,300 cloud
computing agreements with companies and now operates almost
40,000 systems in the cloud. That means our data center strategy
is right in line with the trend. “High-Tech Fort Knox” – the new data
center in Biere opened last year – will allow us to meet the rapidly
growing demand for secure cloud services from Germany. At the
same time, by closing four outdated data centers, we will achieve
savings in operating and infrastructure costs.
Transformation means more than cost-cutting
Transformation is a question of focusing on priorities for Reinhard
Clemens, CEO TSI. He expects quality as one of the top of shared
priorities as the company. What does Thomas Bogdain expect?
[ Thomas Bogdain, Ivana Kristinova ]
“Our internal expectations to all
employees, teams, departments and
units are described in our 4 pillar story.
I expect from everybody a 100 % focus
on quality by living the Zero outage
mind set as a differentiator towards
competition. Maximal cost efficiency
which includes the permanent drive of
standardization and automation and
driving innovation as a principle for
permanent improvement. Last but not
least strong customers focus in keeping
the high level of 84 in our customer
satisfaction.”
28 BUSINESS

29. Benefits for the PM community members
PM community members have access to all project management
trainings at the “advanced” level. They may regularly participate at
community events and receive regular information on activities and
access to trainings from the international environment.
What can we look forward to in upcoming year?
Sharing Circles
Sharing circles will be informal meetings of PM community members,
hosted on a rotating basis by PM community teams. The circles will
be a ground for networking, introduction of PM community members
& best practice sharing.
Transition & Transformation
Project managers working on customer projects need to understand
all T&T standards within our company. How to face the customers?
How to handle T&T projects? What are the news in T&T area in TSSK,
or TSI? These are the areas of our interest in 2015, if we want to
facilitate more demanding assignments.
Focus on communication
Effective communication with management, stakeholders, within
international environment... Communication supports cooperation,
and therefore we should concentrate on these topics.
20.08. 2015 Sharing Circle: DPS Project Delivery
12.11. 2015 3rd PM Community conference
26.11. 2015 Sharing Circle: TSS Projects Connectivity & Projects
Operations
This year will be the year of cooperation. Our company will be visited
by the German project managers who‘ll share their many years of
experience, as well as external speakers will present other interesting
topics. Well, many things to look forward to.
[ Zuzana Kanuchova, Lenka Zajacova ]
Get to know the Project Management community
Project Management community is not an unknown concept in the
waters of our company anymore. Since its establishment it reached
more than a hundred members. The main task is to grow by at least
another thirty members, an encouragement of best practices sharing
by increasement of professionalism of our project managers including
external certification aimed towards achieving the highest Project
Management quality work. From the variety of their activities we could
pick for example an active team leaders cooperation of individual PM
teams, Centre of Excellence expert support, where PM_2 team leader,
Lenka Zajacova, covers adaptation and training plan, including
development and coaching program, not excluding events for the
community project management. And who actually is member of
Project Management community?
Project Management community MEMBERs
Project management resources
All TSSK employees with job title
Project coordinator
Junior Project Manager
Senior Project Manager
Head of units
All HoX of Project Delivery teams
All HoX who want to develop in the area of project management,
or participate in PM community events
Former project management resources
TSSK employees who changed their position from project
management resource, but want to continue developing in the
area of project management
Talent pool
TSSK employees who want to become project management
resources and meet the requirments (passed PM Basic training
& PM assessment)
29TSSKNEWS 01

30. Hungary 78,49%
Malaysia 85,14%
Slovakia 88,26%
Points of Production 83,07%
Response Rate (%)
60 70 80 90 100
How do you feel at T-Systems?
76% 76% 79%
60
70
80
50
11/2013 05/2014 11/2014
I can understand the changes in our
company.
57% 65% 68%
60
70
80
50
11/2013 05/2014 11/2014
Whatdoes
lastyear’ssurvey
sayaboutyou?
According to the participation rate in the last Pulse Survey in November
2014, 88,26% of employees joined in. In comparison to 74% participation
rate within T-Systems globally and the participation in other Points of
Production, we achieved the best results. Thank you all for your great
result contribution.
HOW do you feel in TSSK?
Despite the substantial changes in TSSK that we all faced in 2014, 79%
of us feel great.
68% of our employees understand the need for changes in our
company. In addition to this, the majority would be able to explain
the strategy of Deutsche Telekom. We would like to thank all leaders
who have done an excellent job in conveying the importance of
changes to their teams and have made a contribution to this great
result.
30 BUSINESS

31. What is more, our managers play an important part in
recognition for performance at work. It is a very strong
motivational factor and 62% of us believe that our efforts
and achievements meet appropriate level of recognition
at work. That is perhaps one of the reasons why 78% of us
would recommend the company as a great place to work for.
Even the amount of employees who see the opportunities for
professional development has increased by seven percent.
Due to our portfolio complexity and company size in TSSK
(more than 3000 employees), we do many processes
repeatedly but they are important because they describe
how things are done and how they are done determines
the outcome and its success. Sometimes, however, small
improvement of a process can make a huge difference and
65% of us can see process improvements in their work.
Our company offers sufficient
training opportunities to support my
professional development.
80% 60% 67%
60
70
80
50
11/2013 05/2014 11/2014
Considering all my efforts and achievements,
I feel that I have received the appropriate
amount of recognition at work.
52% 55% 62%
60
70
80
50
11/2013 05/2014 11/2014
I can clearly explain to others the strategy
of Deutsche Telekom.
63% 69% 70%
60
70
80
50
11/2013 05/2014 11/2014
I can recognize specific process
improvements in my working environment.
61% 64% 65%
60
70
80
50
11/2013 05/2014 11/2014
What are the challenges for 2015? The transformation and related changes will continue in 2015. We want to expand the
business in the growth areas significantly in the Market Unit. In the other departments, we have to become more profitable and
more competitive, and will therefore resolutely pursue the activities initiated in the Transform and Stop areas.
What is the difference between Employee
Satisfaction Survey and Pulse Survey?
The Pulse Survey considers the strategic issues in the change
process, as well as the ways in which the process is being understood
and perceived. The Employee Satisfaction Survey (ESS) focuses on
factors that centrally influence employee satisfaction and service
performance (specific workplace, team, management styles, etc.).
The ESS is thus sharply focused on team-related issues, and its
results are used to define specific areas in which action is needed,
and to derive specific measures, relative to such issues. The Employee
Satisfaction Survey (ESS) is conducted at two-year intervals – the
upcoming one is planned for 2015. By contrast, the Pulse survey is
carried out at relatively short intervals, and thus provides a series of
“snapshots”.
Who is eligible to participate in the Pulse
Survey?
All of the company’s employees, excluding inactive employees, free
lancers and employees working on agreement are e-mailed personal
invitations to participate. The more employees who participate, the
more representative of the actual situation the results will be. Each
employee thus has the opportunity to contribute to the development
of a common corporate culture.
Still hesitating?
Both surveys provide us with feedback from the whole DTAG. These
kinds of surveys monitor not only the working environment but it also
identifies a place for improvements to make us all feel great in TSSK.
[ Ivana Kristinova ]
Based on the latest results, we achieved good results but we should focus on process improvements and recognition this year. Thank you
for your support.
31TSSKNEWS 01

32. MichaelSchlitt- the man behind
Telekom IT Service management
“Wewanttogrow
inKosice”
32 BUSINESS

33. You worked for Deutsche Post as well as for DHL. What
made you come to T-Systems?
„I worked for Deutsche Post and DHL, if you’d like to put it that
way, for more than 15 years which is quite a long time. So I’ve seen
everything in the Deutsche post and DHL organization in Germany
and also globally actually. I worked in demand IT, I worked in supply
IT. So all the dimension that DHL or Deutsche Post wanted I had it
all and I was looking for a new challenge actually after 14 – 15 years.
There was one conversation I had with Markus Műller at that time
he was about to become the Head of Telekom IT, he joined Telekom
IT from Allianz, we have a big German cooperation actually, and
he asked me Do you want to build up a new Service management
department for all the Deutsche Telekom? That was something very
challenging. I said, yes I’ve been doing service management for ten to
twelve years in various areas but I never built up such a huge Service
management department for a group like Deutsche Telekom. So that
was the new challenge I was looking for, that why I decided, after
Markus asked me, that I will join Deutsche Telekom and build up
Service management.“
In other words, you were selected directly by Markus,
which means he must have known you from before.
„Yes, we knew each other through some consultancy relationship.
Markus was previously in McKenzie, I know a lot of people from
McKenzie, Deutsche Post likes to work with McKenzie so we have
some joint relationships there as colleagues.“
You’ve been to Kosice many times before and I will not
trouble you with the question if you like the city or not.
I would be more interested what is your perception of
T-Systems in Kosice generally?
„I think T-Systems in Kosice is a big success story. I’ve
learned from the days when TSSK was founded years ago, I had the
opportunity to speak to Jozef Ondas and other people who were
there at the time. My predecessor in the Service Management has
a strong relationship to Kosice from the very beginning onwards.
So what I understand it was created from nothing up rapid growth
of 3000 employees nowadays. TSSK as Thomas told me is a huge
success story. That’s something that is not easy to do. I think it is
really a brilliant achievement for everybody working here. Not just
for the managers but also for every employee contributing to that
big success.“
Telekom IT is the internal IT department for the entire Deutsche
Telekom group, Service management plays a central function
within Telekom IT working with all the other bits and pieces that
are relevant. I am leading that department in regards to computing
services and telecommunication services.”
“...it is very important to offer
a career path to our people.
Not just that they start at
some function and they end up
at that function for next ten
years. We need to give them
option so they can grow...”
How about Telekom IT and T-Systems? Telekom IT here
in Kosice is quite new. It celebrated year and half of its
existence so what is your perception of Telekom IT here
in Kosice?
„When we started at Telekom IT in Germany we quickly found out
that we have many colleagues here in Kosice working already for us
and with us at all the different areas of Telekom IT, not just Service
management but at other areas as well, and we thought it would
be good if the joined Telekom IT as a team. Because at Telekom IT
there is one major idea or concept where we want to have end to end
responsibility for all the things we do. That’s what is important to
make sure that everybody working for Telekom IT matters and is also
a part of the team. That’s why we decided than together with Thomas
and management here that we would like to establish a Telekom IT
service line, a organization that we can call Telekom IT and all the
people were working with us. We decided one and half years ago,
we started a project where there was Juraj and other people to set
up that service line here, just to make sure that we can really work
closely together as one family, if you like it a Telekom IT family. It
seems to work very well, I think Telekom IT is both integrated at
TSSK and Telekom IT, the wider scope of Telekom IT so we have the
best of the both words combine by our Service line.“
I remember the last time you were here the Telekom IT all
staff meeting was held. What role in your opinion such a
meetings play. Are they important?
„I believe they are important. I think not because of the messages
that are being delivered because everyone can read that on the
intranet or read the slides, but it is important to establish on some
personal contact between us as the management team coming from
Germany and all the people here who need to know for whom they
are working, who those people who run Telekom IT are, what they
think, what is on their mind. And also I enjoyed people asking us a lot
of questions when we were here for All staff meeting, questions that
Vice President responsible for Service management at Telekom IT at
T-Systems International comes to Kosice very often. What makes him
to come here, what the plans with Telekom IT Service management are
and what we should focus on? Read more in the following interview?
33TSSKNEWS 01

34. moved people obviously but were important for them and that the
kind of direct contact, the direct conversation that we would like to
establish more and more. I think it is important for people to see us,
to hear us, to have the opportunity to speak to us and to see that we
are a real people not just a guys sitting and writing emails and that’s
something I like. And I think it is important to have direct contact.”
You are back to Kosice. You came with all your
management this time. What brings you here?
“Why we are here now has a simple reason. My own department,
Service management department, has already more than one
hundred employees in Kosice. On the service like Telekom IT more
than one hundred people working for Service management which
makes it actually the biggest department or sub-department of
Service management. I have five sub-departments in Germany and if
you like number six are Kosice and it’s a biggest one now. So I have to
be here more often I think personally because I have so many people
working for me they need to see me, they need to have an opportunity
to speak to me, secondly and more importantly I wanted to have my
whole management board, the Service Management board here in
Kosice speaking to people and making contact with people because
we want to grow in Kosice. So one hundred ten –ish people currently
here is not enough, I want to make it one hundred forty, one hundred
fifty by the end of this year or beginning of next year the latest. In
order to strengthen our cooperation even further. In order to make
sure that people know what is to be expected of Service management
and why they should work with Service Management I think we have
to be here and make sure that people really know us and can speak
to us.”
When we are talking about growth hundred, hundred
fifty we both know it is very difficult to get and find the
qualified experts especially in IT field. What you think we
should do to get those experts?
“Yes, you are right. I think they have a lot of measurements or lot
of different ways that we also discussed just yesterday with our
management team here in Kosice, like fairs or going to universities
and also talking to people in the larger scope of TSSK, Market unit
part if you like, who want to join Telekom IT and use their experience
to do something else. I think it is very important to offer a career
path to our people. Not just that they start at some function and
they end up at that function for next ten years. We need to give them
option so they can grow within also Service Management. The larger
we are, the better the opportunities for people to grow within, so
without having to leave the organization and look for something else.
I think they have a lot of things set up now and they will continue to
do so in order to grow our organization here and be more attractive,
if you like, for employees that are already in TSSK or want to join us
from outside the organization.”
The plan for Telekom IT is to grow and to get the experts.
Where do you see Telekom IT in five years?
“In five years I would say it should be at least half-half. So half in
Germany, half in Kosice. That’s what I want.”
“I would like to see more
people taking ownership and
responsibility for whole areas
of work so we can rely on teams
and department here in Kosice
doing the stuff that needs to be
done without us steering the
day to day jobs actually.”
Isn’t there an intention to build Telekom IT only in
certain locations like it happened with Finance and their
Near shore centre? Isn’t that going to happen?
“I think we have more than one of Near shore of Offshore centre
also for Telekom IT purposes because in a place like Kosice or any
other place you can’t have all the experts across all the board. In
number of thousands. That’s just not possible. Why? Because not
a single city would be big enough and had to carry that load. Just
think about Germany, in Germany Telekom IT is organized in more
than one hundred locations; in one hundred cities in Germany you
have Telekom IT people. So it is not just one place. We can’t rely only
on one other city in Slovakia for example in order to build up our
full team or our Near shore team. So we also need to have people in
Hungary for example, or in Russia or in other places in the world in
order to spread our base. But Kosice is one of the most important,
maybe THE most important part, particularly when it comes to
operational tasks, like application operation or service management
but also our strongly moving into area of application management,
SAP – we have a strong history now, I think last year of SAP and
the application management and that’s the next big thing if you like,
that we want to build up.”
For sure there is always a room for improvement but if
you can give us an advice what we as Telekom IT should
focus on?
“I think it is important to try and gain more responsibility for the
tasks that people are doing already. Let’s say in the past years it
was usual to use Kosice and other places as another part of the work
bench, extended work bench model was the thing. I would like
to see more people taking ownership and responsibility
for whole areas of work so we can rely on teams and
department here in Kosice doing the stuff that needs to
be done without us steering the day to day jobs actually. I
think that’s the model that we need to look into more and more. We
have already areas where it works, smaller areas and that’s what I
want to develop.”
What’s your recipe for successful business?
“I think the most important thing is to be close to your customer. And
I think that accounts for every business. You are nothing without
your customer. Be close to the customer, understand the customer,
embrace the requirements and the experience that the customer has
with you. And then of course take it from there and be very efficient
and effective in establishing and executing the things that are good
for your customer and then success will come.”
[ Zuzana Kanuchova ]
34 BUSINESS

35. What is new in Compliance?
Andrea wants to focus mainly on increasing of quality the case management as
well as on maintaining and further improvement of the Compliance awareness
within TSSK.
Are you aware of new internal guideline on Notification of antisocial activities?
The objective of the compliance management in TSSK is to guarantee compliance
with legislative rules as well. As of 1st of January, 2015 new Act 307/2014 Coll.
on certain provisions related to the notification of antisocial activities became
effective. None of our employees should have any concerns about reporting
serious antisocial activities that they learned about while carrying out their working
duties. In TSSK we encourage you to speak out about wrongdoings by offering you
certain protections.
TSSK implemented an internal guideline on the Notification of antisocial activities
to determine the procedures, rights and obligations of employees and the
employer when reporting antisocial activities. The methods, in which reports can
be submitted, are published and are described in the guideline and are available
to all employees in the Process portal – Intranet.
If you are not sure what it means to be compliant in your day-to-day work, check
out http://compliance.telekom.de. In addition to this, e-learning programs about
specific subjects are available on the Telekom internal learning platform https://
myawareness-academy.telekom.de/
We all should keep in mind our Code of Conduct, of which aim is to steer, guide
and support you while performing your daily work in line with the values and
requirements of Deutsche Telekom.
Compliance–partof
ourdailywork
Can you remember a situation, in which you
were not completely sure how you should
act? A situation in which you cannot really
remember the last information that was
given regarding the Compliance. Have you
heardaboutlatestnewsintheCompliance?
As of December 1st, 2014 Andrea Csatlosova
is the new Compliance Manager at our
company. Are there any planned news in the
Compliance world?
What to do in case you want to give tips on incompliant behavior?
If you are interested in reporting compliance related tip or hint
anonymously, you can do so by using Compliance boxes. The Compliance
boxes are situated in the entrances of TSSK buildings not monitored by the
camera system. There is one box CBC I and another one in Tesla Building.
Please use the boxes for compliance related topics only not to waste the
time of the Compliance committee.
You can send anonymous tips on an incompliant behavior also in the
Slovak language directly to DTAG compliance intranet portal: Tell-me@
telekom.de
You can easily get in touch with Andrea, if you got questions to compliance
or you are not sure if your behavior is compliant, send an e-mail to
sm_compliance_office@t-systems.sk.
[ Andrea Csatlosova ]
35TSSKNEWS 01

36. Currently there are so many IT businesses around the world it is really hard
towinamongthemortogetnoticed. Whatisthekeytosuccess?Whattodoto
be among the best, to balance the best quality and costs, and to communicate
them efficiently to our customers? Tariff reshape is the answer.
WiththeTariff
Reshape
projecttowards
becominga
servicecompany
36 BUSINESS

37. The Tariff Reshape project has started in early 2014 with an ambitious
aim to help us formulate clear and transparent definition of services, a
structured service catalogue and an objective service pricing model
witin TSSK. It focuses on minimizing costs, service execution time and
maximizing quality and yield.
The motivation for this project is the market pressure on outsourcing
which drives our prices down. Everything around this project is of course
connected to the vision and mission of T-Systems Slovakia, as well as
with our Four Pillars story. In this project we are blending all four pillars of
high-quality definition of cost-efficient services and service components,
with an innovative service catalogue of our ICT services we intend to use
to improve our interaction with our customers worldwide.
This is a simple and clear objective which fully complies with the goals
of our company. However, the question arises here: how? Modern IT
service management has to be used strategically to increase maturity
of the IT organization, to improve and streamline service delivery and to
communicate business value of provided services. IT service portfolio is
essentially a public view onto our IT service management strategy that
has to clearly show where and with what actions we provide highest
benefit to our customer and how we can drive investment decisions of
the customers. What are the key components needed for successful IT
service management and how do they work together?
Theimprovementsarehappeninginvariousfields.Forexample,theorder
from a requestor (e.g., GxU) will be broken down into specific services
and service elements as a part of its acceptance into operation. The
local business creates more transparent acceptance protocols in a form
of order translation into use cases/services from the TSSK catalogue.
Then, there is an opportunity to improve proactivity of steering efficiency
in our operation. Various aspects contributing to service costs can be
analyzed and inefficiencies can be identified and resolved at the level
of processes or service elements, rather than at the level of customers or
technologies. Another benefit and advantage of a transparent catalogue
is the automatic allocation of service costs to particulate processes.
The model developed in the project estimates the number of events,
incidents, problems or delivery orders. Service costs are defined as
min/average/max to address costs of different departments delivering
particular services. There is a transparent comparison between service
costs and service prices. The use cases and internal service catalogue
are used to better divide the availability, costs and effort of services to
the final customers. Every offer of new services has to be as close to
reality as possible to avoid under or overselling and to cover all the costs
contributing to the service. All this can be used to boost the awareness of
how well we manage service delivery, to implement controlling at various
levels of operation.
Furthermore, it is planned to establish a network of SPoC’s in every
affected unit in TSSK (GxU’s, SL’s, Tel-IT, SSC FC) and a collaboration
model between project team and SPoC’s in terms of management,
prioritization, delivery and escalation known to all parties.
The project is sponsored by our managing director Thomas Bogdain
and is linked to global initiatives sponsored by Birgit Wahl (SVP PoPs)
and Matthias Dressler (CSS). We all believe the project will help to deliver
better service catalogue and later on an excellence in operation.
[ Livia Galova]
Why catalogue?
It forces us to improve the structure of our cost base
Flat rate tariffs are no longer competitive; they permit little
differentiation between commodities and services with added
value and poorly reflect markets
With an ambition to be a service company we have to understand
and communicate different values of what we are doing for our
customers,andofcourse,startfocusingonthehighervaluelevels.
Benefits
Structured service catalogue throughout the whole TSSK
Catalogue items are defined in terms of services, activity and
process chains, taking in account different inputs, complexity,
skills required, and type of involved resources.
Transparent and objective understanding of the cost basis of the
TSSK catalogue services
Priorities
Analyzing current mode of operation in SDE/FTE costing, pricing
& ordering
Defining/capturing service use cases offered in respective
departments
Identifying inconsistencies in similar services and/or service
chains across lines
Defining methodology and presentation form for the perspective
service portfolio
Creating a pilot of a service catalogue and scenarios for its usage
Explicitly capturing methodology used to define costs and
prices per service (incl. benchmark options, proposing process
adjustments, responsibilities, and ownerships)
The project is going to deliver – expected
customers:
Structured presentation model of service portfolio and catalogue
within TSSK
Service definitions that are mapped to market expectations and
objective cost bases
Competitive analysis of services from TSSK catalogue using price
benchmarking
Process model, roles & responsibilities for future maintenance of
TSSK service catalogue
Update of ordering process together with the definition of
exception rules
37TSSKNEWS 03-04

38. To simplify the work of our colleagues
we launched the project which aim was to
standardize and automatize the processes and
thequalityofchangeticketsfortheoperation
within the Change management.
Model changes were already used in the past. Anyone, who was a part of the managerial group,
could create such a model in Cosima without need of any rights. According to the low quality
of change tickets and unifying the process, S4S (Safe for Services) project raised a project for
creation of Default pre-approved GDU SAP TS model changes which would follow all processes,
quality and technical rules to standardize and automate the daily work. First models were born in
December 2013. Model changes are integral part of the project Safe for Services, Project 30+ and
Automation and Standardization. First of all Runbooks and documentations had to go throughout
testing as well as model changes which were consistently adapted to the process.
It was also necessary to collect the most common actions provided by SAP Unit from simple to
complex changes. Designing the first RunBook was one of the most important steps within the
morning phase of the project.
Default GDU SAP TS pre-approved RunBook
RunBook basically contains logical steps with its timeline divided into phases to help the
implementer better organize the time and work during execution of the requested action.
Following phases are known:
Preparation phase, Execution phase, Test phase, Back-out Method, Post-execution phase and
4EP if required.
Pre-approved
Modelchangesare
achievingsuccess
atSAP
38 BUSINESS

39. Work simplification thanks to model changes
Changes are executed faster - can act as a “Short Lead Time” that is
definitely suitable for our customers. There is no more misunderstanding
regarding processes, documentations, information, approvals. It is easy
way how to effectively provide the services for our customers.
The project is supported by Head of GDU SAP TS and Head of GBO. With
help of Alexander Sinsig, Head of Departments, Team Leaders, SPOCs,
members of ECG group and Operational teams the project could born, be
tested and go life. Models were introduced to all our locations and its usage
was also announced. We got a support and feedbacks from our colleagues
and managers. The project is still ongoing and looking forward to the new
models, colleagues, management and advantages that will might come
with new options to improve our processes even more.
The set KPS’s for 2015 are worth to be mentioned, 65% which were already
achieved in March what predicted the project to be very successful and
usefull.
GDU SAP TS is the unit which is always open to new development
possibilities, unit which is employing the real experts and unit which is
definitely striving for perfection and is always ready to deliver the best of
Quality for its customers and for T-Systems Slovakia.
[ Lenka Marcinova, Adriana Tothova ]
What is exactly Default GDU SAP TS pre-approved
Model Change?
Change model is a predefined template with attached ECG (Expert
Competence Group) approved’ RunBook. Expert Competence Group
within TSSK CSS connects the top experts, so called Operational
Engineers, in one virtual organization. These experts are highly
experienced, have strong technical skills and are capable of handling
the critical situations. They assist other colleagues with the most
complicated tasks and share their knowledge and experience, giving
on-site training and guidance until a solution is reached.
Model change in general is a repeatable way of dealing with a
particular category of change. A change model defines specific pre-
defined steps that will be followed for a change of this category. Steps
and time lines are defined in each attached RunBook.
In scope of pre-approved models there are all kinds of modifications on
the status of service and configuration items all along change lifecycle
and it’s adaption to the valid official processes of change management.
Models are pre-approved by required CABs, Management and ECG
(Expert Competence Group).
Change management is the process of managing Changes to the
active elements of the infrastructure or any aspect of services, in a
controlled manner: Changes need to be managed by standardized
methods and procedures to avoid any service disruptions and risks for
our customers.
CAB’s (Change Advisory Board) is the highest approval board
for changes impacting the customer’s service and affecting any
configuration items.
At the moment we have 57 default and 133 customized model changes
pre-approved. With our models we cover SAP Operation, Business
Objects, Solution Delivery tasks, Security, Job Management, TOP25
customers, AppCom /Classic environment, MaxDB, and other topics
which are used on a daily base. The models and the RunBooks are
yearly reviewed and adapted to all official process adjustments.
All Models are strictly controlled by Head of Global Business
Operation Sascha Thierry.
We are really quite happy to announce that Slovakia could take this
initiative and became the very active part of the project within the
testing and supporting steps.
The main advantages of Model Changes:
• Predefined Model Changes
• Every process adjustments are adapted
• Time and Cost Efficiency
• Unification of the repeated actions
• Pre-approved by all required quality, management and
technical gates
• Yearly reviewed of all Model Changes and RunBooks
39TSSKNEWS 01

40. Unusualhelp
request
From the left up: Peter Jurcisin, Jozef Rajsky, Stefan Hancar, Lubomir Urban, Martin Petruska, Matus Mnich, Daniel Pola, Michal Demjanovic and Rastislav Micak.
40 BUSINESS

41. “Man, I owe you a beer!”, “I owe you a chocolate my friend!”
Does this also happen to you, that you hear similar words of
thanks from your pals or colleagues? Being hit by the winning
euphory after succesful handling of the sofisticated problem
with the use of the others’ help can lead us to various kinds of
promises to repay back. But let’s be honest - the chance of ever
fulfilling these promises is kind of slender. However, sometimes
those promises are fullfilled as our colleagues from DC Network
Services and LAN Operations can confirm. They cooperated
on the OneShell project and except of the common financial
reward they were rewarded also with the unusual bonus.
On 9th February 2015 the message of significant achievement
withinT-Systems aboutShell servicedeliveryranthroughoutthe
T-Systems company. As of this date, the Shell corporate website
is being hosted by T-Systems. This whole project was carried
under the name OneShell. This project was the first RFP and the
first AMM contract for Shell Global Account within T-Systems,
hence the high profile. It represents a key milestone for the
T-Systems Shell Global Account as the Shell.com service is the
firstApplicationsOperationsServiceinourportfolioforShell,for
which we are taking a full end to end service responsibility. The
Go-Live T-Systems now provides content for more than 50 Shell
websites and also provides services for the Shell authors that
produce content for the various platforms. Over 70 individuals
did contribute to this project, from Budapest, Kuala Lumpur,
Dresden and Hague. There were about 20 experts involved
from Kosice from various teams of DC Network Services and
LAN Operations departments under the leadership of Tomas
Zolyomi and Martin Maruscsak.
The financial compensation for a job done
is common for each company. However, guys
from DC Network Services and LAN Operations,
in addition, were rewarded also with the
unusual bonus.
Just before the project was finished, an e-mail had came to my
mailbox with an interesting subject - “Unusual help request”. It
was sent by a Senior Project Manager from Munich - Barbara
Kaltenegger, OneShell lead project manager. In the e-mail
there was written: “I’d like to ask for your support with an
unusual request... Your colleagues in Kosice did a fantastic job
during the OneShell setting-up, and my DCP architect, Amzat,
promised them some cake in November, I think! And I do agree!
Cake is more than justified for these guys!”
The budget was approved, the plan was clear, just its realization
was needed to be done. And since the life is full of surprises, the
project manager Zuzka Homolyova appeared in my office just
at the right time and as an answer to my question whether she
knewsombodywhocouldmakeadeliciouscake,sheanswered:
Yes, I do. Me! And the decision was made! By agreement with
Barbara, we planned a meeting on February 10th. The cake was
excellent and the guys praised their unusual bonus.
The financial compensation for a job done is common for each
company. However, a cake, a chocolate or even a thank you
e-mail as a form of thankfulness can add a significant value and
a satisfactory feeling that somebody have really appreciated
your hard work and that all of your expended effort really makes
sense.
[ Maria Balazova ]
41TSSKNEWS 01

42. TSSK Delivery Quality Targets in 2014 consisted
from Strategic Delivery Quality Index aligned
with Global Delivery Quality measurement and
Operative Quality Index (PCI). First overall results
in April achieved 97,36%. During following months
focus on Quality and set up of improvement actions
resulted in continuous increase of results till
September reaching the highest value 101,65%.
From October till the end of year we recorded slight
decrease of target achievement. Year-end results
reached the overall target achievement of 100,87%
showing positive message, that we were able to
fulfill set targets and even reach more than 100%.
Looking back we can see that comparing the results
from April till December, we improved by 3,51%.
Unfortunately we recorded also 5 human errors
last year. The first one occurred in January causing
outage of SAP system impacting several customer
applications for customer Everything Everywhere.
Especially critical was month April when another
3 Human errors occurred. One for customer
Everything Everywhere and two for customer Shell.
In these cases errors were caused mainly by not
following the processes and work instructions.
The last one occurred in November for customer
Daimler caused also by not following the process.
To avoid the same situations from happening this
year, we really need to stay focused and keep an eye
on Quality during our daily work to sustain and even
increase satisfaction of our customers.
In October 2014 Central Internal Audit took
place with focus on ISO 9001, 20000 and 27001.
We consider this audit as very successful as
0 Non-Conformities have been identified, 20
recommendations were given and 15 Strengths
were found by auditors from TSI.
When talking about Document Management,
Document Management Improvement Project
(DMI) brought several benefits. Till the end of
project in September 2014, approximately 500
from initially 28 000 identified documents were
accepted as relevant for Document Management
in our company and uploaded to Process Portal.
Significant contribution of DMI project to high
quality of T-Systems documents was especially
recognized during Central Internal Audit from
T-Systems International. Moreover project resulted
in implementation of effective and well-functioning
management of documents throughout the whole
company fulfilling required standards. Thanks
to Process Portal, paper form of document
management was replaced by electronic form and
granting of approvals became more effective.
Numbers in the area of Process Trainings are
also quite interesting. Last year, 1237 employees
were trained for Production Processes (Basic &
Advanced Training). Moreover also special trainings
were conducted with additional participation of 382
employees – SM9 Training for CSS and Special
DSC Change Management Training. Concept of
Production Process Training – BASICS has been
revised and updated version is being used since
September 2014. Target group for the training are
newcomers and the scope is focused on essential
overview of processes ( DOM, SACM, EVM, INM,
PRM, CHM ) and basic understanding of their
content and terminology. Production Process
Training ADVANCED was also reworked during
2014 and implementation of the new concept is
planned for this year.
Handover process of new services to operation
gained considerable attention last year. In August
2014, BOD&Q started an initiative to monitor the
technical handover of all incoming systems to
assure the quality. Later on, cooperation with TSSK
Project Management Office and TSSK Operation
teams started to fix the detected gaps. Initiative
brought improvement of results. Starting with the
number of documented technical handover of
systemstooperationonvalue1,29%inAugust2014
and continuous increase of results to value 80,04%
in December 2014. Regular monitoring of technical
handover of incoming systems to operation in CSS
helped to reveal existing issues and gaps, which
were not visible and therefore initiated actions for
improvement. We are glad that this topic led to
the increase of awareness thanks to management
attention and also growing interest of employees.
One of the valuable initiatives during last year was
project CHaMP that resulted in creation of a central
database of Change Models used in TSSK. The
main benefit of the CHaMP database is that our
employees have access to all available Change
models located in one place and therefore can
easily search for the model they need. Till now
we have uploaded about 1000 Change models,
which are currently being updated with their SM9
equivalents.
[ Lubomira Smutkova, Stanislav Vosoust ]
How was year 2014 in terms of Quality?
Previous year brought lots of challenges and struggles but also
several achievements in the area of Quality.
42 BUSINESS

43. There is a difference between
bill and A bill
Don’t forget to add not only the list of participating employees and their
IDs but also number of Cost Center. You would not believe it, but about 10
percent of employees forget to do it.
Would you like to reimburse an amount higher than 50 Eur? Always attach
the confirmation e-mail from Procurement as well.
There are differences between bills and bills. While in the IT world we have 1
and 0, in the financial one we distinguish cash bill, invoices and many other
documents.
We do not want a copy, keep it for yourself. The original is always just the one,
so send for accounting archivation.
Both sides of the form have to be printed and signed. We think ecological, but
in this case we can not save the forests.
Whether you sit on Tesla or CBC, use an official company address always for
the invoices - you can find it written in your business card or in your email
signature if you follow the correct template:
T-Systems Slovakia s.r.o.
Zriedlova 13
040 01 Kosice
ID: 35 976 721
VAT number: SK2022127932
Measure twice and cut once. The total amount should be exactly the same as
the sum of all bills attached. And up to two decimal places.
Do not forget to add license plate of the vehicle when you ride a pool car or
a company car.
Unfortunately, some reimbursements will never come. If you purchased the
item without the confirmation of internal IT, your direct superior, approval
from the Procurement (over 50 Eur) or you used your private card in Metro,
paymentwillnotbereimbursed.Nosignatureofyourboss-Nomoney,honey.
To see the current process, visit the Process Portal - Statements of other
expenses. We believe that this year we will learn together to write documents
correctly and we can accelerate the whole process of payment together.
[ Ivana Kristinova, Branislav Petrasko ]
Imagine, you are waiting for payments of your company expenses and instead of money, you receive an unexpected
post. You have to check the envelope with a fear. If you see there is Brano from the Finance Department signed, here
it comes – a well-known form. You didn’t fill your request for reimbursement properly. Does this happen often? Well,
Brano receives about 2000 requests for payments annually. However, approximately 20 percent (before Christmas even
30 percent) is filled incorrectly. To be more effective and innovative, Brano created his standardized form with common
errors to send to us. What kind of mistakes do we do and how can we improve it?
Did you know there are 10 types of documents
to be used?
RFP…Request for Payment
SoT&R… Settlement of teambuilding and refreshment
SoWS… Settlement of workshop
SoBD/BL… Settlement of Business Dinner/Lunch
SoCCC… Settlement of Company credit card
SoSFC… Settlement of shell fuel card
RfA… Request for Advance
RFP of invoice (already paid by employee)
RFP of invoice (to be paid by T-Systems Slovakia)
RFP of invoice (paid by Company Credit Card)
( All necessary documents can be found on Process Portal. )
From: Branislav Petrasko, Accountant, Finance
Subject: Corrections in an accounting form
43TSSKNEWS 01