Zoran Petrovic is an automotive procurement specialist with over 20 years of experience in roles such as parts manager, service advisor, and sales consultant. He has extensive expertise in inventory management, purchasing, sales, customer service, and business operations. Petrovic aims to minimize costs and maximize profitability through skills such as forecasting, relationship building, and troubleshooting. He is proficient in various computer systems and committed to professional excellence.

1. ZORAN PETROVIC
Menifee, CA 92585 | C: 716.507.6443 | z.petrovic_autospecialist@yahoo.com
Profile
A forward thinking professional Automotive Procurement Specialist with 20 years of
experience. A high degree of expert knowledge in multiple areas of the automotive industry
ranging from automotive-retail, business management, supply chain management, as well as
acquisition techniques to minimize costs for products and parts. Adept in guiding others to
accomplish work objectives, while simultaneously collaborating with other departments to
integrate logistics with business systems and processes.
Skills
 Deep knowledge of CRM, R&R and ADP DMS
 Immense ability to maintain positive relationships with clients and vendors
 Outstanding ability to perform physical work effectively
 Excellent verbal and written communication skills
 Skilled at providing optimal customer services
 Ability to stand for extended periods of time
 Excellent hand-to-eye coordination, and manual dexterity
 Ability to identify and resolve issues quickly and effectively
 Purchasing and managing inventory
 Precise record keeping and accountability
 Ability to read and comprehend instructions and information
 Twelve years of experience as an Automotive Parts Manager
 Monitor KIP’s (Key Performance Indicators) by tracking;
o Inventory turns
o Gross profit to customer-paid labor percentages
o Customer-paid parts to labor ratios
o Personnel expenses in comparison to gross profits
o Policy Work (or comebacks) averaging higher than gross profits
 Experience in business operations and sales support including inventory control
 Forecasting, financial planning and profitability improvement skills
 Strong computer programs and troubleshooting knowledge
 Extensive experience in training and coaching of staff
 Committed to professional excellence
 Excellent information management skills
 Supervisory experience in work structure, performance management
Professional Experience
Internet Parts Manager Oct 2015 to Jan 2016
VOLKSWAGEN OF SAN BERNARDINO – San Bernardino, CA
Manager, retail/wholesale sales, internet sales - Managed four websites ( Ebay,

2. Amazon, Trade Motion and Revolution Parts) handling the tasks of monitoring,
supervising and updating listings and pricing of all items listed for sale, and analyzing
daily sales productivity. Forecast and budget monthly and annual parts sales,
expenses and net profit goals, project inventory levels and mix, minimizing
obsolescence that support sales forecast. Properly balance the inventory to current
market demand and meet profit objectives and at the same time develop and nurture
3rd party and supplier relationships while enhancing profitability. Attended monthly
management meetings to review inter-department issues and financial statements.
Service Advisor March 2014 to Sep 2015
NORTH COUNTY BUICK GMC CADILLAC KIA – Escondido, CA
Service, Sales - Advised customers about necessary service for routine maintenance.
Helped identify a mechanical problem by questioning the customer or doing a visual
inspection or road test. Conferred with customers about inspection results,
recommend corrective procedures, and prepare work order for needed repairs.
Prepared a repair order showing time, cost, and labor estimates for service. Wrote a
brief description of the problem on the repair order to help the mechanic locate the
problem. Explained the work performed and the charges to the customer. Handled
customer queries and complaints.
Sales and Leasing Consultant June 2013 to March 2014
DCH HONDA OF TEMECULA – Temecula, CA
Sales, Leasing, Finance - Assisted customers who enter the dealership, answered their
questions and helped them select a vehicle that is right for their needs by explaining
each models features and benefits and described all optional equipment. Presented
test drives and adhered to dealership procedure to achieve proper identification prior
to test drive. Qualified and guided buyers by understanding buyer’s requirements and
interests. Closed sales by overcoming objections, asked for sales and negotiated price.
Completed sales and purchase contracts, explained provisions and offering warranties,
services, and financing. Stayed current on new products, features, accessories and
attended product and sales training.
Sales and Leasing Consultant April 2010 to May 2013
DON DAVIS HONDA – Amherst, NY
Sales, Leasing, Finance - Assisted customers who enter the dealership, answered their
questions and helped them select a vehicle that is right for their needs by explaining
each models features and benefits and described all optional equipment. Qualified
and guided buyers by understanding buyer’s requirements and interests. Closed sales
by overcoming objections, asked for sales and negotiated price. Completed sales and
purchase contracts, explained provisions and offering warranties, services, and
financing. Stayed current on new products, features, accessories and attended
product and sales training.
American Honda Council of Sales Leadership - Achieved Gold Level for outstanding
sales performance.

3. Service Parts Director Feb 2008 to March 2010
MURRIETA VOLKSWAGEN – Murrieta, CA
Service Director - Inventory Management - Forecast and budget monthly and annual
service and parts sales, expenses and net profit goals. Project inventory levels and
mix, minimizing obsolescence that support sales forecast. Maintain compliance with
all applicable company, state and federal requirements. Properly balance the
inventory to current market demand and meet profit objectives. Attended monthly
management meetings to review inter-department issues and financial statements.
Promote interdepartmental and factory relationships while supporting dealership
goals. Maintain a controlled parts inventory, identify variances and implementing
corrections, supervise technicians’ and service advisors performance and arrange
training programs to keep the team’s skills up to date. Direct, motivate a parts
counter staff to achieve and exceed sales performance goals. Develop and nurture 3rd
party and supplier relationships while enhancing profitability. Maintain parts
cataloging systems made available by manufacturers and vendors.
Parts Manager April 1997 to Feb 2008
CLASSIC VOLKSWAGEN – Escondido, CA
Parts Department Manager - Inventory Management - Forecast and budget monthly
and annual parts sales, expenses and net profit goals. Project inventory levels and
mix, minimizing obsolescence that support sales forecast. Maintain compliance with
all applicable company, state and federal requirements. Properly balance the
inventory to current market demand and meet profit objectives. Attended monthly
management meetings to review inter-department issues and financial statements.
Promote interdepartmental and factory relationships while supporting dealership
goals. Maintain a controlled parts inventory, identify variances and implementing
corrections. Direct, motivate a parts counter staff to achieve and exceed sales
performance goals. Develop and nurture 3rd party and supplier relationships while
enhancing profitability. Maintain parts cataloging systems made available by
manufacturers and vendors.
Education
Marshal Tito Military High School Sept 1981 to June 1985
Sarajevo, Bosnia and Hercegovania, BA
Military Collage Sept 1985 to May 1989
Master’s in Political Science
Belgrade, Serbia, SR