Patient Surveys are the best well-known resources that are used to capture insights on how to improve overall healthcare experiences. Most healthcare companies should get familiar with the best ways to use Patient Surveys for their benefit. There are numerous types of surveys that healthcare companies want to get familiar with and start using them if they aren’t doing so. They are beneficial for measuring Patient Satisfaction and help drive better patient experience and care.

1. BEST WAYS
TO USE
PATIENT
SURVEYS
LEARN WITH ZONKA FEEDBACK
PATIENT SURVEYS
www.zonkafeedback.com

2. INTRODUCTION
A vast number of healthcare providers and hospitals are
using a secret weapon that can improve patient
experience is with the help of surveys. Patient Surveys are
the best well-known resources that are used to capture
insights on how to improve overall healthcare
experiences. Most healthcare companies should get
familiar with the best ways to use Patient Surveys for
their benefit. There are numerous types of surveys that
healthcare companies want to get familiar with and start
using them if they aren’t doing so. They are beneficial for
measuring Patient Satisfaction and help drive better
patient experience and care.
www.zonkafeedback.com

3. Types of Patient
Surveys
Patient Satisfaction
Surveys
They gather important patient
insights which are further used
for patient satisfaction.
Health risk
assessment surveys
They access the health
conditions of a patient before
conducting a test.
Inpatient and
Outpatient Surveys
They capture the experience
insights of patients who have
stayed in a hospital overnight.
Health risk
assessment surveys
They access the health
conditions of a patient before
conducting a test. Gaps-in-Care
Surveys
They Identify which preventive
services patients have not
recieved.
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Remote Health
Monitoring Check In
They monitor high-risk patients
with chronic health issues before
requiring acute risk.
that help boost patient experience

4. 1. Patient Satisfaction
Surveys
There are no second thoughts that every survey strategy is
incomplete without Patient Satisfaction Survey. These
surveys are used to gather important patient insights
which are further used for improvements and satisfaction
scores.
How satisfied are you with the treatment
given by your doctor?
What is the probability of recommending
our hospital to your closed relatives or
friends?
How would you rate the overall experience
with the treatment you received from the
healthcare provider?
www.zonkafeedback.com

5. 2. Inpatient and
Outpatient Surveys
Inpatient Feedback Survey
Was the admission process was
quick and easy?
How clean was the hospital ward
that you were in?
How would you rate your overall
experience with the care provided
by the hospital?
The survey should focus on specific
areas like:
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Outpatient Feedback Survey
Do patients feel providers spend the
right amount of time with them?
Were the healthcare providers
helpful at explaining the medical
conditions?
How likely are you to recommend
this healthcare facility to others?
Outpatient Feedback Surveys can
consist of questions like:

6. These surveys can be used to assess the health of the patients and
what are the risk factors associated with it.
For example, doctors and staff can make use of these surveys to send
automated text messages to patients as a reminder before their
scheduled appointments. The messages can include a link to an online
health risk assessment survey that explains how the survey will be
used to assess patients and health risks associated with it to map out
preventative care plans that will keep patients healthier.
3. Health Risk
Assessment Surveys
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7. These surveys are beneficial for identifying which preventive
services patients have not received. It’s a type of survey which
is mainly used to determine which patients did not receive
preventive services. These types of surveys are used for
engaging patients to take preventive actions to maintain good
health.
Gathering data from gaps-in-care surveys, healthcare
providers can see which patients would like to opt for
preventive treatment. It will also send them an invite to
schedule appointments for preventive tests and screenings.
4. Gaps-in-care Surveys
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8. They are considered as one of the most flexible health surveys. They are mainly used to monitor high-risk patients as
well as individuals with chronic health issues and get involved with them before they reach the point of requiring
acute care. They also gauge essential information in how motivated patients are with the ongoing care, checking a
patient’s progress after visits, and ensuring they are following treatment plans accurately and timely.
Healthcare is a sector where collecting patient data can be very useful in improving healthcare services. Patient
Feedback is about the treatment and doctors is an invaluable source of information. It plays a vital role in the success
of a hospital or healthcare clinic. Happy patients will refer your services to a friend or relative, if you are likely to
meet or exceed patient expectations in all areas – which is the ultimate objective of every healthcare provider.
5. Remote health monitoring surveys check-ins
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9. START MEASURING
PATIENT SATISFACTION
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10. CONTACT US
www.zonkafeedback.com
hello@zonkafeedback.com
+91-9999849771, +1 646 846-6000, +44 2033 896000
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