1. ZITCO Y. JOE
Bronx ∙ New York
Phone : (347) 592-0563 or (718) 576-2872 Email: zitcojoe@gmail.com
SKILLS/TALENTS SUMMARY
 Highly Organized, Effective
and Modern Office Savvy
 Supervisory and Training
 Medical Administration and
Terminology
 Office Administration and
Customer Service
 Interpersonal
Communications
 Intake and interviewing
 Multi-line Phone and
Intercom Operator
 Team and client concern
and distress facilitation
 Research, Analysis and
Recommendation
 Time, File and Project
Management
 Meeting and Conference
update and facilitation
 Disadvantaged Populations
Experience
 HIPAA Compliance
Administrator
 Licensed New York State
Notary Public
TECHNOLOGY AND SOFTWARE
Microsoft Office, QuickBooks, Adobe Pro
®
, EMR
®
Welligent
®
Westlaw
®
, LexisNexis (Shepardizing
®
) CITRIX
PROFESSIONAL HIGHLIGHTS
Phoenix House – Astoria, NY – December 2015 – Present
Legal Administrator/Manager
 Work directly with three facility Directors:
Managing Director, Clinical Director and
Compliance Director
 Integral part of program acquiring and
maintaining referral flow from court and legal
agencies
 Point of contact for courts, legal agencies
and facility staff
 Coordinate clinical legal conferences
 Plan, Manage, and Comply with all court
and legal agencies’ required update
deadlines
 Draft all legal updates (Letters and Forms)
from clinical staff’s content provided
 Draft and submit resident admission,
transfer, and discharge documents
 Manage legal calendars for 197 clinical
residents
Kelly Services – New York, NY – February 2015 – August 2015
Legal Assistant (Allstate Staff Counsel):
 Receptionist and front desk activities
 Legal support to three administrative
attorneys
 Prepared “New Suits” matter(s)
 Data extraction, scanning, and document
analysis
 Calendar Management
 Multi-office client conflict verifications
 Maintained documents in paper and
electronic filing formats
 Updated clients’ confidential files as
required

2.  Utilized Microsoft Excel and Word to
Manage daily work activities
Staff Zone Temporary Agency – Charlotte, NC – July 2011 – October 2014
Quality Control Clerk/Administrative Assistant:
 Receptionist
 Administrative support to a Project Manager
and Shipping Manager of a national
electrical contractor
 Generated multiple department Excel and
QuickBooks reports
 Daily lot inventory/organization
 Directed the daily schedule and duties of
eleven temporary workers at a busy
construction site
 Liaison for shipping vendors, contractors
and management
 Certified forklift operation for loading and
unloading shipments
Law Office of Charles L. Morgan – Charlotte, NC – October 2010 – November 2012
Senior Paralegal Intern/Training Coordinator:
 Constructed, coordinated, and implemented
an intern recruitment and training program
 Traveled city-wide to local recruitment
seminars and job fairs
 Administrative duties as assigned
 Receptionist and client intake duties
 Interviewed and recommended intern
candidates for program
EDUCATION: King’s College, Charlotte, NC – *Associate’s Degree – Paralegal Studies –
2010