Our team project required us to create a product for FMCG company Unilever, keeping in mind the company's existing brand portfolio and product range. We created a product for children aged two and above, under a brand name 'Captain Kefir'. The product's USP was Kefir grains and Bee Pollen, focusing on the health of the child's gut. International Marketing Strategy is outlined in this presentation.
4. 1. Introduction
2. Situational Analysis
3. Objectives
4. Strategy
5. Implementation
6. Monitoring and Control
7. Conclusion
5. 400 Brands
2.5 billion consumers
Sustainability Driven
Help more than a billion people to improve their health and wellbeing.
Halve the environmental footprint of produced products.
Source 100% of agricultural raw materials sustainably and enhance the
livelihoods of people across the value chain.
6. Mission
“On any day, 2.5 billion people
use Unilever products to look
good, feel good and get more
out of life – giving us a unique
opportunity to build a brighter
future.”
Vision
“Our vision is to grow our business, while
decoupling our environmental footprint
from our growth and increasing our
positive social impact.”
7. Organic Yogurt
Help your child get the best out of life with Captain Kefir
Kefir – a natural source of probiotics, immunity boosting nutrients
Bee pollen – a natural source of antioxidants & allergy relief
Snack on the go – no spoon needed
8. Mission
We strive to become the
market leader of healthy
children’s yogurts in
Australia, made from
natural and organic
ingredients, which meets
their every day nutrition
needs.
Vision
Our vision is to be the leader in
producing excellent quality nutritious
products for families with children
whilst remaining environmentally
friendly and promoting
sustainability
9. INDIA SOUTH AFRICA GERMANY AUSTRALIA
Political
Commercial
Industrial
Financial
Economical
Socio-cultural
Why Australia?
• Language
• Health awareness of families
• Growing organic demand
• 3rd rural industry
• Best bee pollen in the world
10. Bureau of Statistics, 2016
• 24,761,274 inhabitants (growth: 1,6%)
• 19,6%: 0-14 years old
• Official language: English
• Local currency: Australian dollar (1pd = AUD 1,74)
• Well going economy GDP of $ 1,204.616 billion (2016) – growth of 2.80 / year.
Source: (Australian Bureau of Statistics 2016)
11. Growing awareness
• Kids food market size:
AUD 50,7 billion in 2015.
• Organic kids food market is expected to reach
a market share of 76% in 2020.
24,761,274 people in
the territory
Around 14,856,764 buying
organic products
1,470,937 couples
with young children
882 580 potential customers
Key
Factors:
Growing
awareness
Rise in organized retail
marketing
Urbanisation +
increasing
number of
working women.
12. -Health statement in Australia-
20% of all reported cases of flu where in children under 5.
29% of children under 5 diagnosed with flu were hospitalised.
Only 11% of children under 5 where protected against flu
through immunisation.
Only 2,5% of children aged between 5 and 14 eat enough
fruit and vegetables.
• 75% ask questions about their nutrition and
how to be healthy
• Increasing awareness of products label
• Rising demand for organic products
13. Consumption (kg per person and year))
Yogurt consumption per capita: 7kg per year
Source: (Dairy Australia Report 2017)
14.
15. Two biggest competitors:
Jalna & Chobani
Common characteristics to the product
very appreciated by Australians
Captain Kefir advantage:
Only organic product created with bee pollen
grains that have impressive virtues.
18. To achieve 5% market share by 2019 - through promotional activity
To achieve 95% customer satisfaction by 2019 - Measured feedback page on Websit
e and FB page (opinion polls)
Gain brand awareness by sponsoring school events such as sports days and summer
fairs during the pre-launch.
•To achieve 5% market share by 2019 - through promotional activity
•To achieve 95% customer satisfaction by 2019 - Measured feedback pa
ge on Website and FB page (opinion polls)
•Gain brand awareness by sponsoring school events such as sports days
and summer fairs during the pre-launch.
19. Steps to achieve 5% market share by 2019
•Use appropriate pricing strategy
•Sustain brand loyalty
Steps to achieve 95% customer satisfaction by 2019
•Use the website and social media feedback to gain customer and staff insight into t
he product.
Steps to gain brand awareness during the pre launch
•Sponsoring school events such as sports days
•Social media campaigns
23. To be the daily health partner for children by creating a healthy lifestyle together. It is a product with a
wellness concept.
The unique combination of ingredients which provide safety, quality.
Easy, healthy snack with fresh fruity to be enjoyed by kids on the go. Kids dislike eating; it’s boring.
Captain Kefir will build a long-term relationship with mums first, who are aware of the health of their children
STP
Captain Kefir will be positioned as a brand who wants to deliver the following message in mind:
26. 85.7 % of our target market would buy our product
based on our key ingredients (Kefir and Bee pollen)
The most important attributes of a product are: Organic, Flavour, Sugar content and responsible sourcing
Usability and Appeal are the most important tangible
product attributes
Source: Consumer Preference Survey, Appendix
Product
29. Production
Using Unilever’s existing alliances in Australia, we will have an intensive distribution s
trategy
Produced in factories in Australia using local ingredients.
Preferred place when grocery
shopping for family and children
Source: Consumer Preference Survey, Appendix
Place
30. Production
Using Unilever’s existing alliances in Australia, we will have an intensive distribution s
trategy
Produced in factories in Australia using local ingredients.
◊ Other Major
Supermarkets and
shopping malls
Place
32. Australia Pricing Regulations
Australia Pricing Regulations
Production
Using Unilever’s existing alliances in Australia, we will have an intensive distribution s
trategy
Produced in factories in Australia using local ingredients.
Price
33. Production
Using Unilever’s existing alliances in Australia, we will have an intensive distribution s
trategy
Produced in factories in Australia using local ingredients.
Insight in Target Market Price Sensitivity
(81.4% are happy to pay $1.40 for an individually sold 140g yogurt pouch)
Price is the least important attribute when shopping for groceries for children
Source: Consumer Preference Survey, Appendix
Price
34. Australia Pricing Regulations
Australia Pricing Regulations
Production
Using Unilever’s existing alliances in Australia, we will have an intensive distribution s
trategy
Produced in factories in Australia using local ingredients.
• Comparative pricing (Business.gov.au.2016)
• Price fixing (Australian Competition and Consumer Commission 2017)
• Predatory pricing (Business.gov.au 2016)
• RRP maintenance (Business.gov.au 2016)
• Multiple pricing (Business.gov.au 2016)
• Unit pricing code (Business.gov.au 2016)
Australia Pricing Regulations
To achieve 5% market share by 2019
• Market share leadership
• Product quality leadership
• Create excitement for our product
• To prevent competitor from entering the
market
Objective 1
Price
36. Regulations
Production
Using Unilever’s existing alliances in Australia, we will have an intensive distribution s
trategy
Produced in factories in Australia using local ingredients.
140g pouch $1.60
140g pouch $1.90
4x100g pouch $4.20
4x100g pouch $4.604x100g pouch $4.40
Average price
$1.83 (£1.05)
Average price
$4.40 (£2.53)
Price
39. Promotion
Do In store offers persuade new product purchase?
Most read magazines in Australia
Do consumers use cut out coupons and offers?
Preferred Communication Styles
Source: Consumer Preference Survey, Appendix
41. Local Youth Sport Team
Sponsorships
Promotion
Samples & Give Away
At Family concentrated Events
Cut Out
Discounts
42. Color The Colors of Home
High wavelength colors
White background
Adapted to the ‘Colors of Home’ Australia’s diverse landscape:
Rolling Hills Big Reds Urban Vibrance
Induced Elated Mood & Strong Excitement
Purity, Cleanliness & Mildness (Shimp, 2010)
Design Horizontal lines
Curved and angular lines
Easier for consumers move eyes across the packaging
Communicate to both female and male shoppers (Shimp, 2010)
Size Individual & Multipack Satisfy unique needs of consumers
Represent different usage situations
Gain more shelf space
Shape Tall & Slim
Workable
Unconventional packaging draw attention and perceived as larger quantity by
consumers (Folkes and Matta, 2004)
Perceived as convenience
Increase yogurt consumption (Reyes, 2000)
Promotion
43. Captain Kefir Says
Healthy living trend
Builds relationships
Brand Image
Brand loyalty
Full ingredients
&
Nutritional Facts
CLEAR USP
Easy to identify USP
Differentiation
Brand Identity
Smart Packaging
QR Codes
Easy access to web page
Social Media Presence
Promotion
54. Monitoring and control are very important phase
of marketing plan and efficient monitoring and c
ontrol ensures that our investment will not be wa
sted and on a regular basis of monitoring captain
kefir will gain brand awareness in Australia
55. –Short surveys via Google forms
– Emails after sales service
– Customers can give their feedbacks on website
–Short surveys via Google forms
– Emails after sales service
– Customers can give their feedbacks on website
56. –Short surveys via Google forms
– Emails after sales service
– Customers can give their feedbacks on website
• Expand our product portfolio – move into production of K
efir milk, smoothies, milkshake, cereal/yogurt bar, frozen
yoghurt as there is a growing demand for kefir products.
• Rebranding the product – target the whole family rather
than babies. Produce a 720g tub rather than smaller.
57. –Short surveys via Google forms
– Emails after sales service
– Customers can give their feedbacks on website
• Captain Kefir is a unique yogurt that allows your child to evolve in
good shape by arming themselves against cold symptoms. Because
the health of the child is essential for the family and its happiness is
so, our product promises a basic nutritional intake and a unique taste.
• The unique ingredients of Bee pollen and Kefir grains has a significant
competitive advantage and satisfies a large population in a growing
health culture.
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Hinweis der Redaktion
Australian Bureau of Statistics, 2016
Hi I am Zanna and I will talk you through two aspects of our product – promotion and product lifecycle.
(40 seconds)
The main focus in terms of promotion is first to create a primary message, that ONE idea – that will communicate the value of the product to the consumer and set a competitive edge over the competition. And second - to establish the most appropriate promotional mix through which that one idea will then be communicated.
Alignment and consistency is key here.
In order to achieve this we carried out primary research with an aim to identify the most efficient communication channels that would secure the highest return on investment.
We identified 4 key findings. These are:
100% of Australian consumers are persuaded to try a new product if they see an attractive promotional offer in store. This is good news as we are able to persuade consumers to try out our products however we do have to monitor closely our existing competitor and new entrant promotional offers in store.
The consumers prefer to be reached through social media platforms as well as print and video media.
We also identified the most read magazines by our target market are – coles, better homes and gardens and Australian women.
Nearly 86 % of target market use cut out cupons.
15 seconds
In line with the segmentation – our promotional activities are aimed to reach customers directly as opposed to business entities. We will anticipate this through both Pull and Push advertising strategies. I will explain these now in more detail..
1minute
As our product is in the introduction stage, the main focus of promotional activities is to create a buzz around the Captain Kefir brand, get people talking about our product, gain as much physical presence and proactively persuade consumers to try our products.
We aim to achieve this by establishing presence in local communities through sponsoring local school activities such as summer or Christmas fairs as well as larger scale events such as Australian Day festival where we can set up stalls and be in direct contact with our target market, promote our product, hand out samples and start building relationships.
To reinforce lasting relationships with consumers and build a strong brand image we will sponsor local children sports teams such as soccer and cricket teams. Allowing children to become captain kefirs brand ambassadors by wearing captain kefir branded sport kits - as after all Captain Kefir is for kids on the go
We will place special introduction offers in the most read magazines in line with the primary research findings to promote product sales.
Moving on to packaging,
Packaging is the silent salesman and consumers on average spend 10 -12 seconds looking at the product before buying it or selecting another product.
We designed captain kefir packaging keeping in mind Australian culture as well as consumer behavior when evaluating and selecting a product.
In terms of packaging design we used white background to convey the purity and mildness of the product ingredients.
We also adapted to the colors of home – that represent Australia's diverse landscapes. We used high wavelength colors keeping children in mind as these communicate excitement and elate consumer mood.
Horizontal lines were used to ensure consumers understand our product instantly and we used individual and multipack sizes in order to satisfy consumer consumption needs and gain more shelf space.
We decided to use unconventional packaging for yogurt particularly going for tall and slim packaging as this in consumer eyes is perceived as more quantity thus more value.
And of course our packaging is all about being workable and easy to use in order to increase our product consumption.
Quickly looking at the back of the packaging –
We can see it is a smart packaging with a qr code – directing consumer to our website, it shows we are present on all social media platforms, clear product usp is highlighted and nutritional facts provided.
Every captain kefir packaging features small animation – captain kefir says – promoting physical activities for children and encouraging them to keep fit and active. This helps to build brand image and brand loyalty and our product is easily set apart from the rest of the competition and is in line with the overarching message.
As we aim for captain kefir to be a lifestyle product.
To raise brand awareness Captain Kefir features on billboards and during prelaunch stage feature on the front page of the Coles magazine.
Website design is aligned with the colors of the packaging and the colors of home to ensure promotional message and brand image consistency.
We have outsourced full website development and management to a third party company. Which follows our objective brief, devises strategy accordingly, attracts traffic through SEO and converts this traffic into customers. en
We have a strong presence on all major social media platforms and we relaunched our product on all of the sites to raise brand awareness and create interest in the product.
I will skip through this but please do ask me questions after the presentation.