2. Within the Vodafone eForum (Lithium) you can find all the information you need about
smartphones, tablets, mobile plans, prepaid, social apps, blox and all the other mobile solutions
that Vodafone provides.
3. During the first training that Your Social provided at Vodafone, we mainly discussed Community
Management. How do we get to a social strategy and goals and who are in our target group?
What are the roles of a community manager? How do we reach and keep engagement with our
members? How do we handle ‘tricky’ situations? At the end of the first day the moderators and
community manager got a test and an assignment.
4. During the second meeting our main goal was to walk through the insights of Lithium. What
interesting options are avalaible and does the Vodafone eForum not yet contain? What metrics
can we get out of the Customer Intelligence Center? Also, we recap the assignment that the
moderators received during the first day of training.
5. In addition to the trainings, Your Social provided Vodafone with Community Management
Support. We create weekly reports with moderation tips & tricks.
6. Your Social reviews all the community activities and takes a look at what else is possible within
the eForum. We don’t just do suggestions, we also give the moderators and community
manager advice.
7. Meer informatie over de Vodafone case?
shigeo@yoursocial.eu of tamara@yoursocial.eu
