Presentation of Terrasoft and BPMOnline at IDCEE2014

1. Terrasoft

2. Terrasoft
500
experts
20%of
CIS CRM market
12years
on the market
6 000
customers

3. Boston
Samara
London
400partners around the world
Riga
Terrasoftgeography
Moscow
Kiev

4. Awards and recognition
Bpm’onlineis positioned as a Facilitatorin Nucleus Research CRM Value Matrix

6. 1281%ROI
within 3 months after bpm’onlineCRM deployment

7. Schneider Electric resellers in 28countries leveragebpm'online

8. Over3,500users take advantage of bpm’onlineapplication in their daily work

9. CRMphilosophyat bpm’onlineproducts

10. Campaigns
Lead management
Opportunity management
Orders & invoices
Customer service
CRM

11. Campaigns
Lead management
Opportunity management
Orders & invoices
Customer service
CRM

12. Campaigns
Lead management
Opportunity management
Orders & invoices
Customer service
CRM

13. Campaigns
Lead management
Opportunity management
Orders & invoices
Customer service
CRM

14. Lead generation
Lead qualification
Lead distribution
Lead to opportunity conversion
Prospecting
Needs analysis
Value Proposition
Id. Decision Makers
Perception Analysis
Proposal
Negotiation
Contractation
Order entry
Order confirmation
Order fulfillment
Lead
Opportunity
Order
Service

15. Lead generation
Lead qualification
Lead distribution
Lead to opportunity conversion
Prospecting
Needs analysis
Value Proposition
Id. Decision Makers
Perception Analysis
Proposal
Negotiation
Contractation
Order entry
Order confirmation
Order fulfillment
Lead
Opportunity
Order
Service

16. Lead generation
Lead qualification
Lead distribution
Lead to opportunity conversion
Prospecting
Needs analysis
Value Proposition
Id. Decision Makers
Perception Analysis
Proposal
Negotiation
Contractation
Order entry
Order confirmation
Order fulfillment
Lead
Opportunity
Order
Service

17. Lead generation
Lead qualification
Lead distribution
Lead to opportunity conversion
Prospecting
Needs analysis
Value Proposition
Id. Decision Makers
Perception Analysis
Proposal
Negotiation
Contractation
Order entry
Order confirmation
Order fulfillment
Lead
Opportunity
Order
Service

18. 360°customer view
Segmentation
Lead management
Lead scoring
Campaign management
Omni-channelcommunications
E-mail
SMS
Events
Web-to-leadform
Socialmedia
Loyalty /reward program management
Mobile capabilities for loyalty management
bpm’onlinemarketing

19. Opportunitymanagement
Orders and invoices
Products and services
Collaboration tools
Quote management
Contract management
Document flow automation
Project management
Mobile capabilities for SFA
360°customer view
Segmentation
Lead management
Lead scoring
Campaign management
Omni-channelcommunications
E-mail
SMS
Events
Web-to-leadform
Socialmedia
Loyalty /reward program management
Mobile capabilities for loyalty management
bpm’onlinemarketing
bpm’onlinesales

20. Opportunitymanagement
Orders and invoices
Products and services
Collaboration tools
Quote management
Contract management
Document flow automation
Project management
Mobile capabilities for SFA
360°customer view
Segmentation
Lead management
Lead scoring
Campaign management
Omni-channelcommunications
E-mail
SMS
Events
Web-to-leadform
Socialmedia
Loyalty /reward program management
Mobile capabilities for loyalty management
Case management
Service level management
Service catalogue management
Knowledge management
Feedback management
Omni-channel communications
Customer Portal
bpm’onlinemarketing
bpm’onlinesales
bpm’onlinecustomer service

21. Business process management

22. BPM+CRM
bpm’onlinekey advantage
Out of the box reference processesfor sales, marketing and service.

29. Platform

30. Engaging interface that users love!

31. Mobile

32. Why
bpm’online?
BPM +
Out of the box reference processes
All-in-one platform for sales, marketing and service
Engaging interface that users love!

33. Kiev
115a Krasnozvezdniyav.
+38 (044) 363-31-33
info@terrasoft.ua
www.terrasoft.ua
Terrasoft